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September 6, 2007. Call in at 12:55 p.m. Eastern Time Carrie A. Johnson Research Director and Vice President Forrester Research Teleconference eBusiness Success 2007
The eBusiness, Channel & Product Management role ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object]
Well into its 10th year, eBusiness is thriving ,[object Object],[object Object],[object Object],[object Object],[object Object]
Our eBusiness panel ,[object Object],[object Object],[object Object],[object Object],[object Object]
Has it really been that long? March 2007  “eBusiness Managers’ 2007 Outlook”
More than half of online households pay bills online March 2007  “US Online Banking: Five-Year Forecast”
Even more have shopped online October 2006  “US eCommerce: Five-Year Forecast And Data Overview”   Online retail sales grew by 25% last year and will grow by 18% in 2007
Firms work to move service interactions online March 2007  “eBusiness Managers’ 2007 Outlook”
eBusiness panelists report rapid market share growth July 2007  “Organizing For eBusiness: Panel Study Results”
Most budgets are on the rise March 2007  “eBusiness Managers’ 2007 Outlook”
Budgets are generally flexible July 2007  “Organizing For eBusiness: Panel Study Results”
Many companies have mature eBusiness operations ,[object Object],[object Object],[object Object]
eBusiness teams average 58 full-time employees July 2007  “Organizing For eBusiness: Panel Study Results”
Most eBusiness teams stand alone July 2007  “Organizing For eBusiness: Panel Study Results”
eBusiness Panelists Tend To Report Into Marketing July 2007  “Organizing For eBusiness: Panel Study Results”
Consumers that engage the most in eBusiness spend the most online February 2007  “Identifying Big Spenders Across Online Businesses”
Agenda ,[object Object],[object Object],[object Object]
Challenges to growth: Some things never change ,[object Object],[object Object],[object Object]
Budget and staff shortages challenge growth March 2007  “eBusiness Managers’ 2007 Outlook”
eBusiness teams don’t feel supported by IT July 2007  “Organizing For eBusiness: Panel Study Results”
eBusiness teams don’t feel supported by IT July 2007  “Organizing For eBusiness: Panel Study Results”
Most consumers have online security concerns August 2007  “Consumers’ Concern About Online Security Doesn’t Mean A Payday For Vendors”
Most consumers have online security concerns (Cont.) August 2007  “Consumers’ Concern About Online Security Doesn’t Mean A Payday For Vendors”
Intenders Changed Their Minds About Applying Online August 2007  “Why Financial Shoppers Abandon Online Product Applications”
Agenda ,[object Object],[object Object],[object Object]
Our eBusiness research centers on four themes ,[object Object],[object Object],[object Object],[object Object]
Some examples of upcoming research ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some examples of upcoming research (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Forrester’s Consumer Forum 2007: Winning In A World Transformed By Social Technologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you Carrie Johnson +1 650.581.3882 [email_address] www.forrester.com

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E-Business Succes 2007

  • 1. September 6, 2007. Call in at 12:55 p.m. Eastern Time Carrie A. Johnson Research Director and Vice President Forrester Research Teleconference eBusiness Success 2007
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  • 7. Has it really been that long? March 2007 “eBusiness Managers’ 2007 Outlook”
  • 8. More than half of online households pay bills online March 2007 “US Online Banking: Five-Year Forecast”
  • 9. Even more have shopped online October 2006 “US eCommerce: Five-Year Forecast And Data Overview” Online retail sales grew by 25% last year and will grow by 18% in 2007
  • 10. Firms work to move service interactions online March 2007 “eBusiness Managers’ 2007 Outlook”
  • 11. eBusiness panelists report rapid market share growth July 2007 “Organizing For eBusiness: Panel Study Results”
  • 12. Most budgets are on the rise March 2007 “eBusiness Managers’ 2007 Outlook”
  • 13. Budgets are generally flexible July 2007 “Organizing For eBusiness: Panel Study Results”
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  • 15. eBusiness teams average 58 full-time employees July 2007 “Organizing For eBusiness: Panel Study Results”
  • 16. Most eBusiness teams stand alone July 2007 “Organizing For eBusiness: Panel Study Results”
  • 17. eBusiness Panelists Tend To Report Into Marketing July 2007 “Organizing For eBusiness: Panel Study Results”
  • 18. Consumers that engage the most in eBusiness spend the most online February 2007 “Identifying Big Spenders Across Online Businesses”
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  • 21. Budget and staff shortages challenge growth March 2007 “eBusiness Managers’ 2007 Outlook”
  • 22. eBusiness teams don’t feel supported by IT July 2007 “Organizing For eBusiness: Panel Study Results”
  • 23. eBusiness teams don’t feel supported by IT July 2007 “Organizing For eBusiness: Panel Study Results”
  • 24. Most consumers have online security concerns August 2007 “Consumers’ Concern About Online Security Doesn’t Mean A Payday For Vendors”
  • 25. Most consumers have online security concerns (Cont.) August 2007 “Consumers’ Concern About Online Security Doesn’t Mean A Payday For Vendors”
  • 26. Intenders Changed Their Minds About Applying Online August 2007 “Why Financial Shoppers Abandon Online Product Applications”
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  • 32. Thank you Carrie Johnson +1 650.581.3882 [email_address] www.forrester.com