Hospitality1

Hospitality Assignment

Submitted By
C. Magesh Gugan
FIAT Trichy A1-Batch

I am Magesh Gugan.
C from A-1 batch.

Making dreams to
reality through
FRANKFINN

“Personal
development for
Smart people” I
think I’ll go with
“tough,big,and
strong.”

• I take this opportunity to thank my
Hospitality Trainer Mr. Johnson without
whose support and encouragement it
would not have been possible. As well I
am thanking my Training coordinator,
Last but not least I am thankful to my
Center and all my friends

Domestic Chain Of Hotels

• I Here by selected Jaypee Palace as a
Domestic Chain of Hotels
• In Jaypee Palace and Groups I selected
Jaypee Palace Agra
Lets see about that Hotel in this Assignment

• Jaypee Group is an infrastructure conglomerate with diverse business
interests ranging from Engineering and Construction, Cement, Private
Hydropower, Hospitality, Information Technology, and Real Estate
Development to Expressways and Highways.
The founder of Jaypee Group is Jaiprakash Gaur, who started as a civil
contractor in 1958. In 1979, Jaiprakash Associates Private Ltd (JAPL) was
formed. In 1980, Jaypee Group entered into Hospitality sector and set up
Hotels Siddharth and Vasant Continental. In 1983, Jaypee Rewa Cement
Plant (JRCL) was established with an initial capacity of 1 million tones. In
1986, Jaiprakash Industries Limited (JIL) was formed by amalgamating
JAPL into JRCL. In 1992, Jaiprakash Hydro Power Ltd (JHPL) and
Jaiprakash Power Venture Ltd. (JPVL) were formed. In 1996, Jaypee Bela
Cement Plant (JBCP) was established with an initial capacity of 1.9 million
tones. In 2000, JRCL and JBCP were merged to form Jaypee Cement Ltd.
(JCL). In 2003, Jaiprakash Associates Ltd. (JAL) was formed by merging JIL
with JCL. In 2005, shares of JHPL were listed on BSE/NSE and JHPL
became the first Hydropower company to be publicly held and listed in India.

Jaypee Groups
• Business Interests of Jaypee Group
Civil Engineering: Jaiprakash Associates Ltd., the flagship company of the Group, is a
pioneer in construction of river valley and hydropower projects on turnkey basis in India.
Jaypee Group has executed 13 Hydropower projects spread over 6 states of India and
neighbouring Bhutan to generate 10,290 MW of power.
Hydropower: Jaypee Group ventured into hydropower in 1992, with the formation of
Jaiprakash Hydro Power Ltd (JHPL) and Jaiprakash Power Venture Ltd. (JPVL). The
group has undertaken following hydroprojects: Baspa Hydro - Electric Project Stage II
(300 MW) on the river Baspa, in Kinnaur district of Himachal Pardesh; Vishnu Prayag,
400MW project on the river Alaknanada; and Karcham Wangtoo 1000 MW project.
Cement: Jaypee Group is the 4th largest cement producer in the country. It produces
Ordinary Portland Cement and Pozzolana Portland Cement under the brand names
"Buland" and "Buniyad". The group has plants at Rewa, and Bela. Jaypee Group is
poised to achieve cement production capacity of 20 MTPA by the year 2009.
Hospitality: Jaypee Group owns and operates four Five Star Deluxe hotels through a
subsidiary company, Jaypee Hotels Limited. These hotels are: Hotel Siddharth and Hotel
Vasant Continental in New Delhi, Hotel Jaypee Palace Agra, and Jaypee Residency
Manor, Mussoorie.
Real Estate Development: Jaypee Group is developing real estate in Greater Noida. Its
property, Jaypee Greens, is spread over an area of 450 acres. It comprises golf resorts,
villas, townhouses, penthouses, condominiums, studio apartments, commercial
complexes and shopping malls.

Jaypee Groups
• Expressways & Highways: Jaypee Group is constructing the prestigious 160 km long
Expressway with Six lane access that would connect the historical city of Agra with
Greater Noida.
Information Technology: Jaypee Group Company JIL Information Technology Limited
(JILIT) specializes in: Hardware & Networking, Multimedia Services & Software, and
Enterprise Resource Planning.
Thermal Power: Jaypee Group has formed a Joint Venture company with Madhya
Pradesh State Mining Corporation Limited (MPSMCL) to undertake coal production and
sale of coal from coal block/blocks which might be allotted to MPSMCL. The company is
called Madhya Pradesh Jaypee Minerals Limited. The company has plans to set up 1000
MW Thermal Power Plant in Madhya Pradesh.
Transmission System: Jaiprakash Hydro-Power Limited has plans to venture into the
development of transmission systems with the Power Grid Corporation of India Ltd
(PGCIL).
Major Achievements of Jaypee Group
• Jaypee Group is the largest private sector hydro power producer in India with an
installed capacity of 700 MW.
• Sardar Sarovar Dam being executed by the group is the third largest in the world for
volume of chilled concrete to be placed -nearly 7 million cum.
• Indira Sagar a 1000 MW Power house is the second largest surface power house in the
country.
• Nathpa Jhakri a 1500 MW Power House is the largest underground power house in India.
• Tehri Dam is the third tallest rockfill dam in the world, and the largest in Asia involving
placement of over 25 million cum of all types of fill material.

Jaypee Palace Agra
• A subtle blend of Mughal architectural brilliance
and modern amenities. The exquisite ambience
of a prosperous kingdom, the luxury of 5 Star
Deluxe facilities... That's "Jaypee Palace Hotel"
Your own Kingdom.... The sprawling 25 acres of
landscaped gardens.... Tree lined walkways,
Dancing Fountains... The state-of-the-art
Conference Facilities, Modern Business Centre,
Speciality Restaurants, Health Club, 350
elegantly appointed rooms.... And friends who
are dedicated to your services.

Location
• Hotel Jaypee PalaceAgra5 Star Deluxe Hotel
Address : Fatehabad Road, Agra, Uttar Pradesh-282 003, India.
Location : 8 kms. from the Kheria Airport, 8 kms from the nearest Railway
Station(Agra), 6kms. from Idgah Bus Stand
Rooms : 350 well furnished rooms including 12 suites and 40 Executive
rooms.
Room Facilities : Centrally air - conditioned, Electronic door lock, Individual
safe, Iron & Iron Board, Tea / Coffee maker, Minibar, Interactive Television
with remote control, Multi - channel Music, Direct dial telephones, Weighing
scale, Free morning Newspaper, Sewing kit.
Wake up facility.
Other Facilities : Beauty Parlour & Barber Shop, Money Changer, Doctor
on Call, Valet Service, Postage, Golf on Request, Astrologer, Shopping
Plaza, Banking, Valet parking, 24 hour Concierge.

Accommodation
• 341 guest rooms including 13 Suites and 40 Executive Rooms
• Wi-fi enabled
• Central air-conditioned.
• Electronic door lock.
• Individual Safe.
• Iron/ Iron Board
• Tea/ coffee maker.
• Minibar.
• Interactive TV with remote control.
• Multi-channel Music.
• Direct dial telephones
• Weighing scale
• Wake up facility.
• Complimentary Newspaper.
• These luxury hotels provide the outstanding features that offer you a unique
romantic experience. The Jaypee Group of Hotels has established a luxury
hotel at Agra which reflects the Mughal architectural brilliance of India.

Executive Rooms
The Executive room is the same as the
Superior except for the area being smaller.
These rooms also have a flower
arrangement kept on the coffee table.

Suites

Large area spread out, along the wall
seating arrangement in the form of sofas
with table and chairs , writing table, bar set
up, refrigerator and an attached bathroom
along with a bedroom and a separate
powder area in the living room, remote
controlled televisions, weighing scale,
bathrobe and telephone extensions in all
the rooms and bathrooms.

Is one of our newly renovated rooms, has a
wide bedroom with the latest FLECON
control technology wherein the Guest can
access his lighting, air - conditioning,
D.N.D, Please clean my room,
International timings facilities.

Besides these are the Bathrobe,
Executive Kit along with the writing table,
refrigerator, wardrobe, luggage rack.

• 24 hr Muti Cuisine Coffee Shop
• Timings:Round the Clock
• Signature Dishes:Pot Roast Lamb,
Roasted Vegetable and Red Onion
Quesadillas, Grilled Garlic Prawn

• An elegant buffet restaurant serving a
spectacular spread for breakfast, lunch
and dinner. Wide Choices of cuisine to suit
both the international and domestic
palates.
• Timings:Breakfast:7 hrs to 10 hrs
Lunch:12:30 hrs to 15:00 hrs
Dinner:19:30 hrs to 00:00 hrs

• Paatra, the new fine-dining restaurant at Jaypee
Palace Hotel, Agra takes you on a culinary
journey from Amritsar to Lahore. Different
‘paatras’ or utensils determine the unique
cooking methods that conserve the unique flavor
of your food. An elegant restaurant that
promises to deliver an unforgettable food
experience.. Timings:7:30 pm to 11:45 pm -
Only open for Dinner Signature Dishes:Kunna
Ghosht, Moti Panna, Chapali Kebab, Parcha
Murg, Amritsari Chole Kulcha, Patialashahi
Handi., Kishti Dilruba, Zafrani Jhinga

• Well stocked bar overlooking the
Reflection Pool.
• Timings:12 noon to 23:00 hrs
• Signature Drinks:Classic Cocktails

• Open air restaurant by the poolside; open
for dinner during winter months.
• Timings:19:30 hrs to 00:00 hrs
• Signature Dishes:Beer Infused Baby
Roast Chicken, Wild Mushroom & Exotic
Vegetable Steak.

• Valid From 1st Oct 2008 to 31st May 2009
Jaypee Palace Hotel & Convention Centre, Agra, IndiaRoom Type
• INR US$
• Single Double Single Double
• Standard 9,500 10,000 240 250
• Executive 10,500 11,000 265 275
• Palace Room 12,500 12,500 315 315
• Junior Suite 16,000 16,000 400 400
• Executive Suite20,000 20,000 500 500
• Summit Suite 60,000 60,000 1,600 1,600
• Presidential Suite100,000 100,000 2,600 2,600
• Extra Bed Charges:1,50038

• Note:
• All the above rates are on EP basis.
• All the above rates are subject to government taxes as applicable.
• All INR rates are applicable for Indian nationals & Foreign nationals holding valid Indian
Resident Permit only.
• All USD rates are applicable for other Foreign Nationals & will be charged as per the
prevailant exchange rates if paid in INR.
• All the rates/ tariffs are subject to revision as per management’s discretion.

• Other Services and Facilities

• Beauty Parlour & Barber Shop.
• Money Changer.
• Doctor on Call.
• Valet Service
• Postage
• Golf on Request.
• Travel Desk
• Astrologer
• Shopping Plaza

 Leisure & Recreation
The Swimming pool is located amidst pergolas and exotic
flowerbeds,
 Health Club with Gym,
 Jacuzzi,
 Turkish Bath,
 Ayurvedic Health Spa,
 Aerobics Room,
 Beauty Parlour,
 Barber Shop,
 Pool Table,
 Table Tennis room,
 Lawn Tennis and Squash Courts,
 Putting Greens,
 Joggers Track and Discotheque,
 Leisure Mall including a Bowling Alley,
 Electronic and Virtual Reality games,
 Children’s play areas.

• Menu of Services: Personal Valet for unpacking and packing on arrival
and departure Breakfast in suite included Complimentary in room bar
with refreshments and cocktails to suit your personal taste. Hamper of
dry snacks, fresh fruit, chocolate, herbal teas, teas and coffee. Morning
coffee and afternoon tea served at your request. Fresh cut flowers
adorning vases throughout
• Be a President for a Night:Indulge in the epitome of luxury and comfort
in our truly exceptional Presidential Suite. It holds a unique status in
the exploration of innovative and ultimately luxurious lodgings.
Architecturally it is stunning. The rectangular shaped drawing room
with its style is a unique space to be enjoyed. Windows cover more
then half the wall space around the room with its own walk out
balcony, looking out on a panoramic view that encompasses the Swiss
Hills Garden, its colour contrasting with the dark wood floor. Pamper
yourself with best of beauty treatment and massages at our spa and
personal yoga instructor, shopping at your doorstep on request. 9 hole
golfing experience at Agra Golf Club The private bar area is stylishly
incorporated into the room, the perfect location to entertain or to seep
in its elegant grandeur as you sip on a glass of Crystal which awaits
your arrival, all the while listening to gentle music.A lavish bouquet of
seasonal flowers adorns the room and lush handmade chocolates
await your arrival. The evening is spent enjoying a Gourmet Six course
menu specially designed by our Head Chef with accompanying fine
wines especially chosen for you. Total package price
Rs.75, 000. Price includes transfers to and from and sightseeing of the
City by personal escort in our chauffeur driven Mercedes

• Bedroom features in the Presidential Suite:Specially commissioned premium
deluxe Bertram Italian Bed linen Large balcony overlooking the Swiss Hills
Gardens. A beautiful writing desk from the Regency period decorated with
specific ornaments of beauty and intrigue. Custom made suite furniture from
Malaysia with simple use of classic silks. 100% pure silk curtains, Hand made,
deep pile Persian rugs made from silk and the finest wool thread. Spacious
walk in wardrobe decorated woods. A selection of books carefully placed in
the room by our Librarian. Personal Safe Turndown and shoe cleaning service.
Twenty-four hour room service. Same day dry cleaning and laundry service.
• Bathroom features in the Presidential Suite:Very large Italian marble bathroom
with twin vanity. Spacious separate shower cubicle. A two-person Jacuzzi
bath. Customised monogrammed bathrobes and towels, exclusive to this suite.
Herbal body products.
• Room features in the Presidential Suite:The Presidential Suite can be accessed
by private, security gates and by its own private entrance. Large entrance
hallway with guest cloakroom and guest bathroom ensuring maximum privacy
for the occupants of the Suite. 2140 square feet of space to enjoyAn especially
commissioned dining table and chairs made of walnut with the use of black
walnut and ebonised detailing for a contemporary feel. A magnificent dark
wooden floor. Custom made suite furniture from Malaysia with simple use of
classic silks. 100% pure silk curtains. Hand made, deep pile carpet made from
silk and the finest wool thread. The carpets throughout are made of 100% Irish
wool and were woven in Ireland with a deep velvet pile for maximum comfort.
Video's, music CD's and DVD's are available on a complimentary basis from
the hotel reception desk. Complimentary beverages and snacks Free Internet
Access available Three telephones throughout the suite. ISDN and facsimile
can be made available with prior notice.

Location
• Location
• Basant Lok
Vasant Vihar, New Delhi, Delhi 110057
011 26148800
• 12 Kms. from International Airport.
• 8 Kms. from Domestic Airport.
• 14 Kms. from Railway Station.
• 13 Kms. from Connaught Place

Accommodation
• Accommodation
119 Well appointed guest rooms including 11 Suites, 20 Premium Club amd
22 Club Royal rooms.
• Wi-fi enabled Central air-conditioning Hot/cold water. Multi-channel music
Satellite TV Safe deposit lockers Mini fridge Tea/ coffee maker Direct dial
telephone Fax on demand
Deluxe Room
• 218 sq ft, Queen/Twin, city/ pool view, pastel colors, contemporary décor,
separate sitting area with chair, work desk, data port, 2 line direct dial,
modem jack, electronic safe, TV with remote control, soft/ mini bar,
tea/coffee maker, complimentary newspaper, 2 mineral water bottles.
Bathroom- 48 sq ft, bathtub, small and large sized towels, hair dryer, dual
electric socket, luxury herbal amenities.

Dinning
• Signature Dishes:
• Yoke Around the Clock, Parmesan
Crusted Chicken, Egg- Chilada,
California Benedict, Page' - From
our Juice Bar.
• A fine dining speciality restaurant
offering authentic Sichaun and
Cantonese cuisine with Master
Chefs Chef Li Peng and Nian
Qing. An unparalled Dimsum menu
is offered in the Dimsum Lounge.
• Timings:
• 12:30 hrs to 15:00 hrs | 19:30 hrs
to 23:00 hrs
• Dimsums, Mongolian Grill, Beijing
Duck, Tofu Pepper and Salt

Tariff
• Valid From 01 APRIL 2009 to 30 SEPTEMBER 2009
Jaypee Vasant Continental Delhi, India
• Room Type INR
• Single Double
• Deluxe Room 8,000 9,000
• Club Royale Room 11,000 11,000
• Club Premium 12,000 12,000
• Suite-Executive 15,000
• Suite-Club 17,000
• Extra Bed 1800
Note:
• All the above rates are on E.P. basis.
• All the above rates are subject to applicable Luxury Tax (currently @
12.5%).
• To quote in USD for foreign nationals, please calculate USD rate as per
current exchange rate.
• All rates/ tariffs are subject to revision as per management’s the discretion.
•

Other Services and Facilities
• Tamaya - Spa, Salon,
Wellness.
• Money Changer.
• Doctor on Call.
• Valet Service
• Travel Desk
• Astrologer
• 24 hour Concierge
Whether on business or
pleasure at Jaypee Vasant
Continental, we are committed
to ensuring that your every
requirement taken care of,
and your visit is as
comfortable as it can be.

Location
• Location
• 1 hrs. drive from Dehradun, the last
railhead.
• 3.5 kms. before Library/ Picture Palace,
the two access points to Mussoorie.
• 5 hrs. drive from Delhi by road.
• Connected through a daily Shatabdi
Express service upto Dehradun.

Accomodation
• Accommodation

• Central air-conditioning
• Hot/cold water
• Tea/ coffee maker
• Direct dial telephone
• Satellite TV
• Safe Deposit lockers available at the front office.
• Fax on demand

Dining
• Timings:
• Breakfast: 8:00am to 10:30 am
• Lunch:
• 1:00 pm to 3:00 pm
• Dinner:
• 8:00 pm to 11:00 pm
• Chicken Breast, Chocolate and Rum Mousse.
• Coffee shop serving Indian and Continental cuisines.
• Timings:
• 11:00 am to 8:00 pm
• Signature:
• Rubiyan Meshwi, Quesadilla

Tariff
• Valid From 1st April 2009 to 30th September 2009
•
Jaypee Residency Manor Mussoorie, India
• Room Type INR US $
• Single Double Single Double
• Standard Room 11,000 11,000 280 280
• Executive Room 12,000 12,000 300 300
• Executive Suite 22,000 22,000 550 550
• Extra Bed 2000 50
• Note:
• All the above rates are on EP basis. All the above rates are subject to
government taxes as applicable. All INR rates are applicable for Indian
nationals & Foreign nationals holding valid Indian Resident Permit only. All
USD rates are applicable for other Foreign Nationals & will be charged as
per the prevailant exchange rates if paid in INR. All the rates/ tariffs are
subject to revision as per management’s discretion.

Other Services & Facilities
• Beauty Parlour & Barber Shop.
• Money Changer.
• Doctor on Call.
• Valet Service
• Postage
• Travel Desk
• Astrologer
• Shopping Plaza
• 24 hour Concierge
• Laundry
• Florist

Leisure & Recreation

• Residency Manor is a complete destination for a
getaway. With recreational facilities to suit all age groups
everyone visiting this hotel will have had a wonderful
time.
• Indoor heated Swimming Pool, Sansha Ayurvedic Health
Spa and Fitness Centre, Beauty Parlour, Barber shop,
Jaccuzzi, Sauna and Steam, Squash Court, Bowling
Alley, Leisure Mall, Tennis Court, Croquet, Skating Rink,
Pool, Billiards, Jogging Trail, Electronic Games,
Children’s Library.

International Hotel
Chains
Hilton Groups

Hilton Athens
• One of the first high-rises completed in
Athens in 1963 but never gained the title of the
first skyscraper of the city which, in the eyes
of the Athenians goes to the Athens Tower 1
(1971).
• After an extensive renovation, the hotel
resumed its operations in the beginning of
2003. During the renovation works, the hotel
was completely refurbished and was added a
new 7-storey northern wing with an additional
74 rooms and suites, thus rising the total of
available rooms to 517.
• The hotel was chosen to be the main
accommodation site for the members of the
International Olympic Committee (IOC) during
the Athens 2004 Summer Olympic Games.
Hilton Athens is located in Athens, Greece.
The hotel faces the Acropolis on one of the
city's most fashionable avenues, just a few
minutes' walk from the city centre, opposite
the National Gallery (Athens) and close to
many major companies, shopping areas and
embassies. With a collection of 14 newly
designed meeting rooms, incorporating Hilton
Meetings, a business centre and a vast
exhibition space.

History
• Founded in 1919 by Conrad Hilton. Hilton bought his first hotel, the Mobley
Hotel, in 1919 in Cisco, Texas.

• In 1930, Conrad Hilton opened his first high-rise Hilton hotel in EI Pasco, Texas,
which is currently called the Plaza Hotel.
• In 1954 Hilton hotels bought the Statler Hotel chain, making it the largest
hospitality company in the world.
• The Conrad Hilton Hotel in Chicago was scene of the 1968,Democratic
Convention riots that occurred across the street in Grant Park. The hotels doors
were locked for the first time in its history. The hotel still suffered minor damage
as a result of the violence outside as the street level windows gave way under
the weight of hundreds of protesters on the street during the ensuing riot.
• John Lennon and Yoko Ono held their first Bed-In for Peace between March
25, 1969 and March 31, 1969 at the Amsterdam Hilton in Room 702. This room
became a popular tourist destination.[
• This Amsterdam Hilton hotel has had two notable incidents. In 1991,
Dutch drugs kingpin Klaas Bruinsma, once the No. 1 drugs dealer of Europe,
was assassinated in front of the building. On July 11 2001, Dutch artist Herman
Brood committed suicide by jumping from the roof.

• Take in Acropolis views from the Hilton Athens hotel in the
heart of the city. Work out at the Fitness & Wellness Club,
featuring a large indoor pool or be pampered at the Beauty
Center. Try gourmet Greek cuisine at the famous Milos
Restaurant from Montreal and New York.
Visit the open-air Galaxy Roof restaurant or sip your favourite
cocktail at the rooftop Galaxy Bar, both featuring the best view
of Athens and the Acropolis. Sample light snacks and
Japanese delicacies at the Aethrion Lounge and enjoy
Mediterranean flavours at the Byzantine restaurant. During
summertime, enjoy a relaxing day by the largest hotel
swimming pool in the city or have an outdoor lunch at the
Oasis Bar & Grill. Athens attractions near the hotel include the
Acropolis and the Ancient Agora as well as the shopping
district of Kolonaki.
The hotel is just 25 minutes away from the airport by direct
subway. It features 22 meeting rooms for 2 to 1300 people, a
24-hour Business Center and an Executive Lounge with
Acropolis view, offering coffee, drinks and light snacks. All
rooms have balconies with either Acropolis or Lycabettus hill
views.

Hotel Features
• Hilton Guest Room
• Feel at home in this spacious room with
high-speed internet access, balcony and
city view. Work in comfort at the desk with
ergonomic chair, relax on the sofa in the
seating area or re-energize in the marble
bathroom with bathtub and walk-in
shower. Special touches include
magazines and slippers.

Executive Room

• Work is easy in this modern spacious room
offering city views, balcony and Executive
Lounge access with free continental breakfast
and refreshments. Work in comfort at the desk
with an ergonomic chair and surf the web with
high-speed internet access. Curl up on the sofa
or refresh in the marble bathroom with walk-in
shower.

Hiltonia Fitness Club Spa
• You could spend a whole day at the Hilton
Athens hotel's Hiltonia Fitness & Wellness
Club Spa. Try an exercise class, yoga and
Pilates or treat yourself to an
aromatherapy massage and reflexology.
Work out in the gym, swim laps in the
indoor swimming pool or just de-stress at
the sauna, thermal spa and health bar.

Executive Lounge

• Guests staying in Executive Rooms and
Suites at the Hilton Athens hotel can
access the 11th-floor Executive Lounge.
Relax with one of the international
newspapers or take in Acropolis views
from the balcony. Enjoy private check-in,
free continental breakfast and canapés, as
well as all-day waiter service.

Convention Pre-Function Area

• In the heart of Athens’ commercial district
and 45 minutes from the airport, the Hilton
Athens hotel has 22 meeting rooms for 2
to 1300 people, a 24-hour business centre
and Executive Lounge.

• With a maximum capacity of 2000 delegates, the
Terpsichore Ballroom at the Hilton Athens hotel
is the largest ballroom with natural daylight in the
city. A dedicated event consultant, together with
an experienced team, will assist every step of
the way. We can cater for all kinds of events and
will look after everything from florists, balloons
and music to photography, audiovisual
equipment and staging.

Galaxy Room

• We can accommodate most types and
sizes of event, which we will also help you
plan and run on the day. The information
below gives you some idea of the different
types of event we can host.

Hilton Meetings Boardroom

• At the Hilton Athens hotel, choose from 14
function rooms for a meeting for 2 or a
wedding for 2000. There are 5 Hilton
Meetings rooms located on the mezzanine
floor, with experienced Meeting Managers,
secretarial support and wireless internet
access.

Oasis Pool Bar & Grill

• Dine outdoors at this poolside restaurant
and bar at the Hilton Athens hotel. Choose
Mediterranean cuisine or snack on pasta
or burgers. Cool down with a smoothie at
the smart glass bar or just take in the
views from the modern wood and marble
deck.

The Aethrion Bar & Lounge

• Try something new at this art-themed
restaurant at the Hilton Athens hotel. The
house specialty is 'Jampagne' - sushi or
Japanese bento boxes served with fine
champagne. Admire the onsite art from
comfy sofas or do business over a coffee
in this glass and wood Athens restaurant.

Accommodation
• KING HILTON GUEST ROOM
• KING HILTON GUESTROOM PLUS
• SINGLE HILTON GUEST ROOM
• TWIN HILTON GUEST ROOM
• TWIN HILTON GUESTROOM PLUS
• KING ACROPOLIS SUITE
• KING BUSINESS SUITE
• KING EXECUTIVE SUITE
• KING JUNIOR SUITE
• KING LYCABETTUS SUITE
• KING PRESIDENTIAL SUITE
• KING HILTON EXECUTIVE PLUS
• KING HILTON EXECUTIVE ROOM
• TWIN HILTON EXECUTIVE PLUS
• TWIN HILTON EXECUTIVE ROOM

KING HILTON EXECUTIVE PLUS

• Be our privileged guest in this modern
34m²/366sq.ft room offering Acropolis view,
balcony and Executive Lounge access with free
breakfast and refreshments. The spacious room
has 1 king bed. Work in comfort at the desk with
ergonomic chair, surf the web with high-speed
internet, relax on the sofa or re-energize in the
marble bathroom with bathtub and walk-in
shower. Maximum occupancy 2 adults.

KING HILTON EXECUTIVE ROOM

• Work is easy in this modern 34m²/366sq.ft room
offering mountain view, balcony and Executive
Lounge access with free breakfast and
refreshments. The spacious room has 1 king
bed. Work in comfort at the desk with ergonomic
chair, surf the web with high-speed internet, curl
up on the sofa in the seating area or refresh in
the marble bathroom with bathtub and walk-in
shower. Sleeps 2 adults.

TWIN HILTON EXECUTIVE PLUS

• Be our privileged guest in this modern
34m²/366sq.ft room offering Acropolis view,
breakfast and refreshments. The spacious room
has twin beds. Work in comfort at the desk with
ergonomic chair, surf the web with high-speed
internet, relax on the sofa or re-energize in the

TWIN HILTON EXECUTIVE
ROOM
• Work is easy in this modern 34m²/366sq.ft room
offering mountain view, balcony and Executive
Lounge access with free breakfast and
refreshments. The spacious room has twin beds.
Work in comfort at the desk with ergonomic
chair, surf the web with high-speed internet, curl
up on the sofa in the seating area or refresh in
the marble bathroom with bathtub and walk-in

KING HILTON GUEST ROOM

• Feel at home in this modern 34m²/366sq.ft room
with high-speed internet, balcony and mountain
view. The bright and airy room, in cool, calm
tones, has 1 king bed. Work in comfort at the
desk with ergonomic chair, stretch out on the
sofa in the seating area or re-energize in the
shower. Special touches include in-room
magazines and slippers. Sleeps 2 adults.

KING HILTON GUESTROOM
PLUS
• Choose this contemporary 34m²/366sq.ft room
for high-speed internet and views of the
Acropolis, sea and mountain. The bright and airy
room, in cool, calm tones, has 1 king bed. Work
in comfort at the desk with ergonomic chair,
relax on the sofa in the seating area or re-
energize in the marble bathroom with bathtub
and walk-in shower. Maximum occupancy 2
adults.

SINGLE HILTON GUEST ROOM

with high-speed internet and mountain view. The
bright and airy room, in cool, calm tones, has 1
single bed. Work in comfort at the desk with
ergonomic chair, stretch out on the sofa in the
seating area or re-energize in the marble
bathroom with bathtub and walk-in shower.
Special touches include magazines and slippers.
Sleeps 1 adult.

TWIN HILTON GUEST ROOM

with high-speed internet, balcony and mountain
view. The bright and airy room, in cool, calm
tones, has twin beds. Work in comfort at the
desk with ergonomic chair, stretch out on the
sofa in the seating area or re-energize in the
shower. Special touches include magazines and
slippers. Sleeps 2 adults.

TWIN HILTON GUESTROOM
PLUS
• Choose this contemporary 34m²/366sq.ft
room for high-speed internet and views of
the Acropolis, sea and mountain. The
bright and airy room, in cool, calm tones,
has twin beds. Work in comfort at the desk
with ergonomic chair, relax on the sofa in
the seating area or re-energize in the

KING ACROPOLIS SUITE

• Spoil yourself in this contemporary 135m²/1453
sq.ft suite offering Acropolis view, balcony and
Executive Lounge access with free breakfast
and refreshments. The luxurious suite has 2
bedrooms. Work in comfort at the desk with
ergonomic chair, relax on the sofa in the living
room to watch DVDs, enjoy a meal in the dining
area or refresh in the marble bathroom with a
walk-in shower. Ideal for families.

KING BUSINESS SUITE

• Spoil yourself in this contemporary
72m²/775sq.ft suite offering mountain view,
breakfast and refreshments. The luxurious suite
walk-in shower. Sleeps 2 adults.

KING EXECUTIVE SUITE

and refreshments. The luxurious suite has 1 king
chair, relax on the sofa in the living room to
watch DVDs, enjoy a meal in the dining area or
refresh in the marble bathroom with a walk-in

KING JUNIOR SUITE

• Spoil yourself in this contemporary
72m²/775sq.ft suite offering Acropolis view,
breakfast and refreshments. The luxurious suite
walk-in shower. Sleeps 2 adults.

KING LYCABETTUS SUITE

and refreshments. The luxurious suite has 1 king
chair, relax on the sofa in the living room to
watch DVDs, enjoy a meal in the dining area or
refresh in the jacuzzi with Acropolis view. Sleeps
2 adults.

KING PRESIDENTIAL SUITE

• Head of States, famous artists, successful
businessmen, sports champions, they all prefer
this 218m²/2346sq.ft. The Presidential suite is
ideal for moments of uncompared luxury:
boasting a large living room, desk, dining table
for ten, bar, home-cinema, Jacuzzi, sauna, king-
size bed, kitchen and lots of thoughtful details
that will make your stay a lifetime experience.

Hotel Services & Amenities
• For your business convenience
• Audio/Visual Equipment Rental
• Business Center
• Express Mail
• Fax
• Meeting Rooms
• Modem
• Photo Copying Service
• Printer
• Secretarial Service

• For your family's comfort and convenience
• Babysitting Service
• Children's Menu
• Cribs
• Family Package Offered
• High chairs

• For your comfort and convenience
• Automated Teller (ATM)
• Baggage Storage
• Barber Shop
• Beauty Salon
• Car Rental Desk
• Clothing Store
• Concierge Desk
• Elevators
• Florist
• Foreign Currency Exchange
• Gift Shop
• Local Area Transportation
• Lounge
• Multi-Lingual Staff
• News Stand
• On-Site Convenience Store
• Room Service
• Safety Deposit Box
• Tour Desk


• For your fitness and recreation convenience
• Fitness Room
• Pool
• Sight Seeing Tours

• Check-in/Check-out
Check-in: 2:00 PM
Check-out: 12:00 PM

• Pets:Allowed
• Maximum size:Large
• Maximum weight:34 kg
• Services:Pets allowed at additional cost

Dining
• Milos Restaurant
Enjoy the best of Greek cuisine or a thick-cut aged steak at this chic Athens
restaurant. With subtle earthy decor and soft lighting, Milos Restaurant is a
favorite of local celebrities and guests at the Hilton Athens hotel. Try fresh
Aegean seafood or the Milos special - fried zucchini and eggplant with
tzatziki.
Milos Restaurant is open for:
Lunch
Dinner
Attire: Smart-Casual
• Hours:
• Monday 7:00 PM - 1:30 AM
• Tuesday 7:00 PM - 1:30 AM
• Wednesday 7:00 PM - 1:30 AM
• Thursday 7:00 PM - 1:30 AM
• Friday 7:00 PM - 1:30 AM
• Saturday 7:00 PM - 1:30 AM
• Sunday 12:30 PM - 5:30 PM

Oasis Pool Bar & Grill
Dine outdoors at this poolside restaurant and bar at the Hilton
Athens hotel. Choose Mediterranean cuisine or snack on pasta
or burgers. Cool down with a smoothie at the smart glass bar of
this Athens restaurant or just take in the views from the modern
wood and marble deck.
Oasis Pool Bar & Grill is open for:
Lunch
Attire: Casual
• Hours:
• Monday 9:00 AM - 10:00 PM
• Tuesday 9:00 AM - 10:00 PM
• Wednesday 9:00 AM - 10:00 PM
• Thursday 9:00 AM - 10:00 PM
• Friday 9:00 AM - 10:00 PM
• Saturday 9:00 AM - 10:00 PM
• Sunday 9:00 AM - 10:00 PM

The Byzantine restaurant
Mingle with local celebrities and politicians at this contemporary open-plan Athens
restaurant. Enjoy a Mediterranean buffet or a la carte menu and the richest Sunday
brunch in Athens. Hilton Athens hotel guests will love the modern glass and wood
surroundings and the open kitchen.
The Byzantine restaurant is open for:
Breakfast
Lunch
Dinner
Attire: Casual
• Hours:
• Monday 6:00 AM - 1:30 AM
• Tuesday 6:00 AM - 1:30 AM
• Wednesday 6:00 AM - 1:30 AM
• Thursday 6:00 AM - 1:30 AM
• Friday 6:00 AM - 1:30 AM
• Saturday 6:00 AM - 1:30 AM
• Sunday 6:00 AM - 1:30 AM

The Aethrion Bar & Lounge
Relax in a soothing, sophisticated setting enhanced by snug couches, wooden floors,
diffused lighting and LCD screens. Choose an aperitif from a wide selection of drinks
or treat yourself to a Japanese delicacy from the snack menu. Indulge in a
homemade sweet from the cake trolley or light up one of a number of choice cigars
offered at the bar.
The Aethrion Bar & Lounge is open for:
Lunch
Dinner
• Hours:
• Monday 9:00 AM - 12:00 AM
• Tuesday 9:00 AM - 12:00 AM
• Wednesday 9:00 AM - 12:00 AM
• Thursday 9:00 AM - 12:00 AM
• Friday 9:00 AM - 12:30 AM
• Saturday 9:00 AM - 12:30 AM
• Sunday 9:00 AM - 12:00 AM

Galaxy Bar
Chic and stylish with glass and wooden decking, this Athens bar is popular
with local celebrities and guests of the Hilton Athens hotel. Listen to lounge
and electro music while enjoying the Acropolis views from the open-air
terrace.
Galaxy Bar is open for:
Breakfast
Lunch
Dinner
• Hours:
• Monday 5:00 PM - 3:00 PM
• Friday 5:00 PM - 4:00 PM
• Saturday 5:00 PM - 4:00 PM
• Sunday 3:00 PM - 3:00 AM

Galaxy Roof restaurant
• Contemporary and colorful, with decking, marble pillars and
designer glassware, this rooftop Athens restaurant offers views
of the Acropolis. Guests at the Hilton Athens hotel enjoy fresh
fish and charcoal barbeques in summer or relax over a martini
in the company of local celebrities and politicians.
• Hours: Monday 7:30 PM - 1:00 AM
• Friday 7:30 PM - 1:30 AM
• Saturday 7:30 PM - 1:30 AM
• Sunday 7:30 PM - 1:00 AM

Location
• 17 E Monroe St
• Chicago, IL 60603
• USA
• Nearest major airport:
• Chicago, IL, United States (ORD-O'Hare
Intl.)

Tariff
• Fees
• The following fees and deposits are charged by the property at either check-in or
check-out.

• Early-arrival fee: $25

• Valet parking: $51 per night

• Pet fee: $75 per stay

• Internet access: $19.99 per 24 hours

• Refrigerator, microwave, or rollaway bed fee: $35 per stay

• Coffeemaker: $12 per stay ($4 for additional coffee)
The above list may not be comprehensive. Fees and deposits may not include tax
and are subject to change.

Property Amenities

More photos Located in Chicago's theatre district, the recently
renovated (September 2008) Palmer House Hilton's 110,000 square
feet of conference space features a range of venues, including
exhibit halls, salons, private dining rooms, and several ballrooms
with crystal chandeliers and Beaux Arts decor. Event catering,
audiovisual equipment, and high-speed Internet access are
available (surcharge). A business center provides printing, faxing,
copying, and wireless Internet access; fees apply.
• The three-level Spa Chakra Fitness Center offers Precor fitness
equipment, group exercise classes, and an indoor pool. Spa Chakra
Spa features a menu of over 60 spa treatments.
• Several clothing and gift boutiques are located on the hotel's lower
level.

Rooms
• This 25-story hotel has 1,639 recently renovated
(September 2008) guestrooms reflect the French
Baroque style of the hotel. Rooms come in a variety of
configurations and sizes, and feature dark woods and
marble bathrooms.
• Beds feature pillowtop mattresses. Amenities include
desks high-speed Internet access (surcharge), video-
game consoles (surcharge), and complimentary
premium channels.
• Executive-level rooms also feature bathrobes, private
check-in, and complimentary Continental breakfast,
afternoon snacks, and evening hors d’oeuvres.

Room Amenities
• Internet access - high speed • Turndown service (on request)
• Cable/satellite TV • Extra towels/bedding in room
• Premium TV channel(s) • Shower/tub combination
• Video-game console • Hair dryer
• Pay movies • Iron/ironing board
• Premium bedding • In-room safe
• Hypo-allergenic bedding available • Window opens
• Air conditioning • Clock radio
• Multi-line phone • Desk
• Voice mail • Television - Cable service
• Internet access - surcharge • Electronic check-out
• Microwave (on request) (surcharge) • Electronic/magnetic keys
• Refrigerator (on request) (surcharge) • Rollaway beds
• Wake-up calls • Cribs (infant beds) available
• Housekeeping (daily) • Smoking rooms

Dining

• Lockwood - Contemporary menu inspired
by traditional French and Italian cuisine.
Upscale setting. Open for breakfast, lunch,
dinner.
• Potter's - Lobby-level bar and lounge
offering cocktails and appetizers.

Recreation
• The Palmer House Hilton's 10,000-square-foot health club (surcharge) features a fitness center with free
weights and cardiovascular and strength-training equipment, personal trainers, an indoor pool, exercise
classes, steam rooms, saunas, and a spa tub.
• This Hilton hotel is a mile from Lake Michigan, where guests can walk, jog, or bike along a 20-mile lakefront
path. Oak Street Beach, 1.5 miles away, is popular for sunbathing and swimming in the summer. Within six
miles of the hotel, the Sydney R. Marovitz golf course offers a challenging and scenic nine-hole course along
Lake Michigan.
• The recreational activities listed below are available either on site or near the hotel; fees may apply.

Golfing nearby
• Swimming on site
• Rowing or canoeing nearby
• Volleyball nearby
• Tennis nearby
• Running track/path nearby
• Bicycle rentals nearby
• Hiking/biking trails nearby
• Fishing nearby

Hilton San Francisco
Downtown

Location
• 750 Kearny St
• San Francisco, CA 94108
• USA
• Nearest major airport:
• San Francisco, CA, United States (SFO-
San Francisco Intl.)

Fees

• The following fees and deposits are charged by the
property upon service, check-in, or check-out.

• Valet and self parking: $47 per 24-hour period in secured
garage with in/out privileges ($55 for oversize vehicles)

• Pet fee: $74 per stay (under 1.5 feet tall) Pet fee: $125
per stay (over 1.5 feet tall)
The above list may not be comprehensive. Fees and
deposits may not include tax and are subject to change.

Property Amenities
• The San Francisco hotel's ground-floor day spa, called Tru,
provides facial, body, and nail treatments as well as mud baths,
massages, and sugar scrubs. The spa, with 11 treatment
rooms, has a wall of windows along its entire length, offering
natural light. The menu of signature treatments includes TruO2,
a facial with pure oxygen blasts, and The Full Monty, an
indulgent combination of face, hair, and body treatments with
100 minutes of massage.
• In addition to 20,000 square feet of flexible meeting space
including outdoor function space, the Hilton San Francisco
Downtown/Financial District hotel provides a 24-hour business
center and complimentary wireless Internet access. The 5th-
floor fitness center has a view of the financial district.
• A $55 million renovation was completed in 2008

Rooms
• Hilton San Francisco Downtown/Financial District's 549
guestrooms have views of San Francisco Bay and
historic Coit Tower, or of the downtown skyline and city
beyond.
• Guestrooms at this downtown San Francisco hotel
include the Hilton Serenity Bed: pillowtop mattress, down
duvet, and hypoallergenic feather/down pillows. Decor
incorporates natural tones of blue and tan.
• Reading areas are furnished with armchairs and
ottomans. Large desks come with ergonomic chairs. All
accommodations feature complimentary wireless
Internet access.

Room Amenities
• Premium TV channel(s) • Makeup mirror
• Cable/satellite TV • Massage - available in room
• Pay movies • Sewing kit
• Premium bedding • Child care (in room, surcharge)
• Hypo-allergenic bedding available • Electronic check-out
• Climate control • Electronic/magnetic keys
• Complimentary newspaper (M-F) • Window opens
• Soundproofed rooms • Television - Cable service
• Blackout drapes/curtains • Iron/ironing board
• Voice mail • Desk
• Refrigerator (on request) • Clock radio
• Wake-up calls • Smoking rooms
• Housekeeping • Non-smoking rooms
• Designer toiletries • Rollaway beds
• Hair dryer • Cribs (infant beds) available
• Shower/tub combination • Wireless Internet access - complimentary
• Extra towels/bedding in room • Ergonomic chair
• In-room safe (accommodates laptop)

Recreation

• Golfing • Tennis
• Golf - driving range • Racquetball/squash
• Ice skating • Running track/path
• Windsurfing • Basketball
• Whale-watching • Volleyball
• Dock • Aerobics
• Kayaking • Hiking/biking trails
• Sailing • Bicycle rentals
• Scuba diving • Mountain biking
• Water skiing • Skydiving
• Rowboat • Parasailing
• Boating • Helicopter/airplane sightseeing
• Surfing/boogie boarding • Horse riding/rental

Comparison Between
Facilities Offered By Different
Hotels

Luxury Hotel

Hotel Taj Exotica Goa

• Hotel Overview
With the Taj Exotica set like a jewel amidst lush foliage, the Arabian Sea gently
lapping against its pure white beach, what more charming way to begin the
journey of paradise than here. Where the Stretches of Pristine Sand heighten
the beauty of the most secluded beaches in Goa. As you sweep into the
portico from the sleepy little village of Benaulim, you are surprised by the easy
life, the peace, and the friendly smiles.
The sheer architectural grandeur of the hotel is breathtaking. From the
majestic fountain in the sun drenched atrium, to the wide corridors that take
you back in time, the Taj Exotica lifts you out of the mundane and gently
places you in a wide-open Eternity of Space.

Salient Features
Accessibility: Airport: 27 km.
Room Type Available: 140 Rooms, 10-Other, 94-Villa, 2-Presidential Suite, 34-
Deluxe
Check-in Time is: 24 Hours Check-in / Check-Out
Taxes: As applicable. Subject to change without prior notice.

• Services & Amenities
Provide all the amenities that you need like-Conference/ Banquet Facilities,
Swimming Pool, Water Slides, Sailing, Speed Boats, Para-sailing, Shopping
Arcade, Foreign Exchange, Tennis Courts, A Card Room, Beach Volley Ball,
Well Equipped Fitness Centre, Spa Facilities With Massage, Beauty Parlour,
etc.

Hotel Amenities
• Air Conditioned Room • Game Room
• Air Cooled Rooms • Golf
• Airport Transfers • Health Club
• Amusement Park • Horse Riding
• Baby Care • Jogging
• Banquet Facilities • Laundry Facilities
• Bar • Meeting Facilities
• Barber / Beauty Services • Money Changer
• Billiards • Non Smoking rooms
• Cable TV • Parking
• Car Parking • Playground
• Children welcome • Restaurant
• Discotheque • Room Service - 24-Hour
• Doctor On Call • Shopping Arcade
• Fan • Swimming pool
• Fire Safeguards • Tennis
• Water Sports

• Guest Rooms
140 rooms with private sit-outs. All rooms have an unrestricted view of the Arabian Sea.
Room Amenities
• Air Conditioned
• Balcony
• Bathtub / Shower
• Cable / Movies
• Direct STD/ISD
• Fan
• Hot & Cold Water
• Room Service
• Shower
• Conference & Banquets
If it’s business to be conducted, there’s the Sala Grande, one of the largest pillar-less banquet halls
in Goa. Its 4600 sq. ft. area can be easily partitioned in two. However, should you prefer something
more discreet, there are 2 private, inter-connected dining rooms. Perfect for all conference
requirements.
• The Plush Sala Grande

• It is largest confrence hall of the Goa.
• Restaurants & Bars
• Miguel-Arcanio Restaurant

• For a delectable meal, head towards the Miguel Arcanjo, Where a creamy Mozzarella is melting over
some succulent Parma ham.
• The Dovely Tea LoungeEugina

• 24 hour eatery
• Li Bai

• Serving cuisine from the Orient
• Alegria

• Goan speciality restaurant

Semi Luxury Hotel

Ajanta Sea view Hotel
Pondicherry

Photo Gallery
Ajanta Sea view Hotel
Pondicherry

• This property is centrally situated close to Pondicherry's main
shopping and business areas and offers clean and comfortable
rooms appointed with all the major amenities.
On-site facilities include a multi cuisine restaurant, lounge bar,
tea lounge and coffee shop. What's more, if you're looking for
hotels in Pondicherry to organise a conference at, you can walk
right in.
• Rooms:
– 34
• Hotel policies
• Check-In:
– 1200
• Check-Out:
– 1000
• Cards:
– Amex , Mastercard , Visa

Hotel Amenities

• Hotel Amenities
• Travel Desk
• 24-hour front desk
• Air conditioning
• 24-hour room service
• Elevators
• Laundry
• Parking
• Room Amenities
• Minibar
• Other Amenities
• Banquet Room
• Foreign Exchange Desk

Budget Hotel
Hotel Pandiyan Chennai

Photo Gallery

Hotel Pandiyan Chennai

Accommodation
• Hotel Pandian, located in the heart of the city, has
always believed that genuine hospitality doesn’t
define itself by money. It is more an attitude, a
culture in itself which cannHotel Pandian, located in
the heart of the city, has always believed that
genuine hospitality doesn’t define itself by money. It
is more an attitude, a culture in itself which cannot
be bought or sold. So, if you are looking for that
elusive quality in a hotel which makes you feel
warmly welcome every time you visit, Hotel Pandian
is the right place for you.ot be bought or sold. So, if
you are looking for that elusive quality in a hotel
which makes you feel warmly welcome every time
you visit, Hotel Pandian is the right place for you.

Amenities
• Facilities

• 24 Hrs checkout

• Direct dialing, Satellite TV, Internet

• 90 well appointed guest rooms (A/c and non A/c)

• Banquet Hall
• WiFi Services

• Roof garden

• Tariff on European plan, CP, MAP, AP

Fine Dining
• Hotel Pandian’s USP is authentic cuisine
to suit different tastes. For freshness,
variety, quality and value for money, our
cuisine is unrivalled. At Pandia's
Multicuisine Restaurant, you can enjoy a
delightful gastronomic experience in Veg
and Non Veg food featuring South Indian,
Tandoori, Continental, Chinese, Chettinad,
etc.

Net Cafe
• Spirited Encounters
Perk up your flagging sprits at Maharaj Net cafe open from 07.00 am to 11.00
A/c Permit Room which is well stocked pm
and offers a great atmosphere to let
your hair down. Open from 11am to
11pm. Services & Facilities
We take great care to ensure that all
• Values for Money your needs are met while you are
Promoted b NRIS, the Hotel has been here. You can attend to the business
well planned, implemented and at hand without any distractions. So
executed keeping in mind the
requirements of its guests. Here you we Offer:
can expect friendly, courteous and
personalized service from both
management and staff of Hotel Round the clock room service
Pandian. It is your best bet for being Same day laundry service
treated like the special guest that you
are. Safe deposit lockers
Doctor on call
• Conference Facilites Valet parking
Whatever the Occasion, we offer you
a place to get together in comfort and Full fledged western union money
style. Conferences, conventions, transfer
parties, engagements, receptions,
interviews, prayer meetings…. We Travel desk
offer a range of facilities suitable for Parcel and home delivery
any number of people.
Outdoor catering
Marriage catering

Conclusion
• By Comparison Of Luxury Hotel, Semi
Luxury Hotel & Budget Hotel, I came to
know that, Luxury Hotel Provides lots of
amenities than the Semi-Luxury Hotel,
• Semi-Luxury Hotel Provides more
amenities than the Budget Hotel

Guest Cycle

FIT
FFIT
GROUPS

Re s e rvation for FIT &
STEP 1:
FFIT
• The reservation request, which is received through any of the modes
of reservation is noted down on a RR envelope after checking the
wall charts or CRS chart for the availability status of rooms. The
following details must be taken:-
a) Name of the guest and accompanying persons.
b) Designation, company name and address.
c) Date of arrival.
d) Date of departure.
e) Mode of arrival and time.
f) Room type and meal plans and packages if any.
g) Mode of payment.
h) Method of guarantee.
i) Special instructions like A/P pick-up, preference of rooms, etc,.
j) Name and contact no. of the caller.

STEP 2:
• The reservation request is then transferred to the Hotel Dairy or
The Reservations Dairy either manually or in the computer where
the information is stored as per the arrival date of the guest.

STEP 3:
• The reservation is automatically updated in the room wall charts
i.e. the density chart or advance letting chart and the room status
boards.
STEP 4:
• A confirmation voucher is issued against the reservation request and the
reservation documents along with all correspondence is filed
alphabetically and date-wise and retrieved only the evening prior to the
date of arrival.

Free Individual Traveler
(FIT)
On Arrival:
• Welcome Guest.
• Ascertain room requirement, cross check with the Movement list.
• Hand over the Guest Registration Card (GRC) along with an open
pen to the guest. Assist the guest in filling up the GRC.
• Ensure that you have all the details on the GRC filled in properly.
Pay special attention to the following:-
a) Spellings of the Guest’s name.
b) Complete postal address of the guest.
c) Expected date and time of departure.
d) Guest Signature.
e) How the guest will settle the bill.
• Announce the room No., Tariff and request him to sign it.
• Introduce guest to the bell boy, having over key to the bell boy and
wish your guest a pleasant stay.

Post Arrival:
• Sign the GRC.
• Make notification slip and update the Room
Rack and Information Rack.
• Tick the guests name in the movement list and
write down room no. allotted against guest’s
name.
• Make entry in the arrival register.
• Open bill folio and note down billing instructions
in full on to it.
• Update room position.

Free Foreign Individual
Traveler (FFIT)
On Arrival:
• Welcome Guest.
• Ascertain room requirement, cross check with
the Movement list.
• Hand over the Guest Registration Card (GRC)
along with an open pen to the guest. Assist the
guest in filling up the GRC.
• Ensure that you have all the details on the GRC
filled in properly. Pay special attention to the
following:-
a) Spellings of the Guest’s name.
b) Complete postal address of the guest.

c) Expected date and time of departure.
d) Complete passport details of the foreigners.
e) Details of “Certificate of Registration” from
foreigners who have stayed in India for
more
than 90 days and Nationals of Pakistan and
China.
f) Guest Signature.
g) How the guest will settle the bill.
• Announce the room No., Tariff and request him
to sign it.
• Introduce guest to the bell boy, having over key
to the bell boy and wish your guest a pleasant
stay.

Post Arrival:
• Sign the GRC.
• Make notification slip and update the Room
Rack and Information Rack.
• Tick the guests name in the movement list and
write down room no. allotted against guest’s
name.
• Make entry in the arrival register.
• Open bill folio and note down billing instructions
in full on to it.
• Update room position.
• For every FFIT, a separate C-Form is to be
made.

GROUPS
Pre Arrival:
• Take out all the documents pertaining to the
Group and staple them together.
• Check Group room requirement from the
voucher or confirmation letter and note any
special rooming requirement.
• Ensure that keys of all the rooms are available at
the reception.
• Inform the concerned person to make
arrangements for traditional welcome, if any.

• Have 3 copies of naming list ready and make
tentative room allocation on the naming list with
pencil.
• Have 3 copies of the passport list ready (if available)
or ask tour leader for one.
• Check that amenities to be provided in the form of
Group Leader are placed there.
• Pre-register the group.

On Arrival:
• Extend welcome/ traditional to the group.
• Hand over the naming list on which rooms have
been allocated, to the group leader. Help in the
distribution of the envelopes and briefly explain
location of the rooms to the group members.

• Hand over the rooming list to the Bell captain for
marking the luggage.
• Present the pre-registered GRC for the group
leader’s signatures. Note down the number of
bags on the GRC.
• Take the original voucher from the group leader
and note down instructions for the group meals.
Preferably have the F& B Manger introduced to
the group leader.
• Hand over group leader’s room key envelope
and wish a pleasant stay.

Post Arrival:
• Sign the GRC.
• Ensure that the luggage has been sent to the
rooms.
• Make entry in the Arrival Register.
• Keep one copy of the Group Rooming in the
group file.
• Open 2 bills, one for the bill to be raised as per
the TA’s voucher and other for the extra charges
to be collected directly. Attach the original and
duplicate voucher and rooming list along with the
bill.
• Make entry by Group name in the alphabetic
register.

Task-3

Amenities supplied by
housekeeping Department

F IT :
• Blankets • Glasses
• TV • Laundry bags
• Restaurant • Pens
• Room service • Shampoo
• Laundry service • Bath soap
• Restaurant • Chocolates
• Room service • Waste baskets
• Laundry service
• Shampoo
• Soap
• Ice bucket

F F IT :
• Pillows • Waste baskets
• Blankets • Bathrobe
• Clock • Bath soap
• Glasses • Shampoo
• Ice buckets • Shoeshine kit
• Hangers • Bubble bath
• Ashtrays • Hair conditioner
• Pens • Mini bar
• Laundry bags • Shoeshine kit
• Chocolates • Makeup mirror
• Hand towels

GROUP S :
• Pillows • Waste baskets
• Pillow cases • Pens
• Sheets • Bath soap
• Blankets • Shampoo
• Plastic drinking cups • Chocolates
• Trays • Makeup mirror
• Hangers

Different Amenities Supplied
For VIP’s:
VIP I: Heads of state, Full bar setup, Large Flower
ministers, High ranking govt. arrangement, Large fruit
delegates, National and basket. Chocolates,
International dignitaries,etc. Bathrobe, Slippers and other
personal amenities.

VIP II: Companies identified as Partial Bar, Medium sized
giving high volume business, Top fruit basket, Chocolates,
film personalities, Other well Bathrobe, slippers and
known personalities from the special compliments.
world, Foreign visitors and guests
of VIP I.

VIP III: Decision makers Mineral water, Small flower
and influential arrangement Small fruit
Trade VIP’s, Persons from basket, Bathrobe and
airlines, Travel agents, Slippers.
Hotels, etc.

VIP IV: Certain groups, Mineral water, Bud vase,
HWC (handle with care) Small fruit basket, Cookies.
guests, Repeat guests, etc.

Housekeeping Department
considered to be the backbone
of a hotel:

As far as housekeeping is concerned, it is the
backbone of a hotel. The housekeeping department
is responsible for the upkeep and maintenance of
the entire hotel. One of the first impressions a guest
forms when he walks into a hotel is a reflection on
the housekeeping department - how clean, spic-’n-
span and well maintained the surroundings are.

No hotel can function without this
department because it oversees everything
from guest rooms, public areas, laundry, how
clean, spic-’n-span and well maintained the
surroundings are. No hotel can function
without this department because it oversees
everything from guest rooms, public areas,
laundry, linen, horticulture and flower
arrangement, and maintenance
housekeeping machinery which is now
becoming increasingly high-tech.

Reservation Process
• Fidelio includes the various types of
reservation. Eg: Individual, company,
group, airlines, travel agents, etc.
• Waitlist reservations are done.
• Availabilities are displayed by room types.
• Manual and automatic rate assignment.
• Ability to form a standard confirmation
letter and automatic printing of the same.

• Automatic transfer of charges to another
room or account.
• Other aspects of reservation such as
search of guest by membership code by
corporate ID, etc,.
• Multiple reservation for the same guest.
• Creates multiple traces for a guest
• Ability to print messages in multiple
languages.

Fidelio Hotel Management
System
Fidelio Hotel Management System is an integrated system.
Benefits:
• It is an eco friendly as it reduces paper.
• Eliminates filling and storage cost.
• Hotels connected with this system will be seen by
potential bookers around the world 24hours a day.
• Can offer negotiated rates that are only visible to
corporate customers normal public rates will be available
to everyone automatically.

• Offers connectivity to all Global Distribution
Systems (GDS), with a private label service if
required.
• Reservation can be delivered by Fax, E-mail and
an interference is also provided so that the
reservations detail sent from Fidelio do not have
to be entered manually.
• The 2-way Interface will be able to update what
rates and rooms customer wants available in
this system automatically from Front Office.

Disadvantages:
• It’s maintenance is also expensive as compared
to other systems.
• If proper locking is not done anybody can
access guest profile in front office and hence
guest information can be easily altered or
erased.
• Locator information of the guest gets deleted
automatically after a particular time.
• During night auditing for 2 hrs the terminals are
shut down thus check-in and check-out during
the period can’t be taken through computers.
• The color coding in the floor plan is not
prominent as shading causes confusion.

Ivory Castel
Singapore
• HOME

• ROOMS & SUITES
– DELUXE ROOMS
• FACILITIES & SERVICES – EXECUTIVE DELUXE ROOMS
– PREMIER ROOMS AND
• DINING SUITES
– MERITUS CLUB ROOMS
• MEETINGS
– PRESIDENTIAL SUITE
• HOTEL LOCATION
• RISTORANTE BOLOGNA
• PHOTO GALLERY
• PEACH BLOSSOMS
• RATES & SPECIAL OFFERS • ATRIUM LOUNGE
• AQUAMARINE
• LAST MINUTE BOOKINGS

Transportation
From Distance Time By

Changi Airport 16km 20min Car/Bus

Singapore Expo 12km 20min Car

Marina Bay 1km 5min Foot
Sands
Raffles' Place 1km 5min Foot

Singapore Flyer 1km 5min Foot

• Room Types No Of Rooms
King Twin
Deluxe Room 106 103
Executive Deluxe Room 128 16
Premier Room 108 36
Meritus Club Room 38 14
Deluxe Family Room 2 0
Executive Deluxe Family Room 2 0
Deluxe Suite Room 6 0
Premier Suite 4 0
Premier Harbor View Suite 4 0
Meritus Club Suite 7 0
Presidential Suite 1 0

Guest Service
• 3 signature restaurants, • In-room safety deposit
Atrium Lounge and Senses boxes
Patisserie • Complimentary newspapers
• Dedicated spa facility – St. • Florist
Gregory • Porter service
• Signature 25-metre outdoor
mineral water pool • Limousine / car rental
• 24-hour fitness centre • Dining reservations
• 24-hour Executive Centre • Sightseeing / tour
arrangements
• Extensive meeting facilities
well-equipped with state-of- • Theatre bookings
the-art technology • Golf arrangements
• Wireless / broadb and • Luggage repair
Internet access in all guest • Flight reconfirmation
rooms, meeting rooms and • Drug store
various public areas of the
hotel
• 24-hour in-room dining
service

Hotel Policies
• METHODS OF PAYMENT
Venere.com does not debit your credit card for your reservations.
You will be asked to insert your credit card details which will be sent
to the property only as a guarantee of the reservation. The bill will
then have to be settled directly at the hotel. In case your chosen
hotel needs a deposit, this information will be included in the
"Cancellation policy" section and the deposit will have to be settled
directly with the pre-selected property. It is not possible to cancel
your reservation if you selected and booked a room indicated as
"PREPAID/NOT REFUNDABLE". In this case, the total amount of
your stay will be charged to your credit card by the hotel at the time
of booking.
• CHECK-IN & CHECK-OUT
Check-in: the rooms are available at anytime after 2 p.m.
Check-out: it is necessary to leave the rooms not later than midday.

Hotel Policies
• INCLUDED/NOT INCLUDED IN THE PRICE
All room rates and hotel fees are subject to a 17% of taxes and service
charge.
Outdoor parking and garage are included in the price.
Transfers to/from Singapore Airport, train station and city center are
subject to charges. Details on request.
Wi-Fi Internet connection costs SGD 10.00 per hour.
Cots are not included in the price. Details on request.
Breakfast is not included in the price. The buffet breakfast costs SGD
38.00 per person and the continental breakfast costs SGD 26.00 per
person.

• CANCELLATION POLICY
10% service charge and 7% goods and services tax are not included in
the price.
For cancellations made within 48 hours of the check-in date a penalty
fee equal to the first night's accommodation charges applies.
You may cancel your reservation without penalty up until 2 days
before your arrival date, by accessing the Your Reservations page. It
is not possible to cancel your reservation if you selected and booked a
room indicated as "PREPAID/NOT REFUNDABLE".

Ivory Castel
Singapore
• Rooms & Suites

We have given thought to your wants and needs to ensure

you enjoy your stay. What you get at Marina Mandarin

Singapore is only the best service in the most luxurious

surroundings. Whichever room you desire, you would be

assured of a special brand of luxury, unique only to Marina

Mandarin Singapore.

Ivory Castel
Singapore
• Deluxe Rooms

Relax in the contemporary
elegance of the Deluxe rooms.
Fitted with wireless/wired
broadband internet access and
comfortable work desk, the
spacious Deluxe rooms and
suites cater to the business
travelers' essential needs.

Ivory Castel
Singapore
• Executive Deluxe
Rooms and Suites

The latest addition to the hotel’s
product offerings, the new Executive
Deluxe rooms and suites spans four
floors from levels 12 to 15 of the hotel.
Fitted with brand-new upholstery and
fixtures, the enhanced rooms and
suites promise business travelers'
greater luxury and comfort that include
a 32-inch flat screen television for
heightened visual entertainment, a
larger work desk and an ergonomic
work chair designed for ease of
movement for the working travelers, as
well as wireless/wired broadband
Internet access to keep in touch with
work and loved ones.

Ivory Castel
Singapore
• Premier Rooms and Suites

Contemporary in design with clean,
modern furnishings by using glass
and soothing colours, the Premier
rooms and suites exude an aura of
tranquility and elegance.
Planned with the well travelled in
mind, the 'business class' Premier
rooms and suites offer an
unprecedented level of luxury with a
spacious working desk, a 37-inch
plasma screen television and
wireless/wired broadband Internet
access.

Ivory Castel
Singapore
• Meritus Club Rooms and Suites
A proud recipient of the 'Best
Executive Club Floor Award' at the
Travel Weekly (Asia) Industry Awards
2007, the 'first- class' Meritus Club
rooms and suites are situated at the
top two levels of the Marina
Mandarin.
Decked with darkwood decorative
paneling that brings out a touch of
Orientalism, the lush and opulent
Meritus Club rooms and suites are
equipped with a personal Nespresso
in-room coffee maker, six-jet power
shower, a plush Simmons 13-inch
pillow top mattress, broadband
Internet access and more.
Experience 'first-class' Asian
Hospitality With exclusive check-in,
breakfast and Evening cocktails at

Ivory Castel
Singapore
• Presidential Suite

The pinnacle of eminence, the
Presidential Suite is an abode of
elegance and grandeur
complemented with an
unsurpassed level of service
from the elite Meritus Club team
of guest services executives.

The all-encompassing suite
features a master bedroom fitted
with a walk-in wardrobe and a
massage armchair, a spacious
parlour room, dining room, private
kitchen and marble bathroom fully
equipped with a Jacuzzi.

Ivory Castel
Singapore
• Facilities

Ivory Castel
Singapore
• Spa & Fitness

After a hard day’s work, take time out to restore the
body and refresh the mind.
Escape the busy pressures of your day amidst the
tranquil setting of St Gregory Spa, a paradise of restful
calm. Offering an integrated range of spa and skincare
services complemented by 7 well-furnished treatment
rooms, let the expert hands of our therapists massage
away the stresses of travel and business.
A 24-hour fitness centre offers the latest gym
equipment for those in search of a good workout.

Ivory Castel
Singapore
• Business
If you’re in town for business, Marina Mandarin
Singapore is the place to stay.
The hotel is opposite Suntec Singapore
International Convention and Exhibition Centre,
Asia’s premier business meeting venue, as well as
The Esplanade – Theatres on the Bay, Singapore’s
arts centre for the 21st century and Shenton Way,
Singapore’s financial district.
With a superb waterfront position at Raffles
Boulevard, you will enjoy either a tranquil harbour
view or a spectacular cityscape.

Ivory Castel
Singapore
Guest Services
• 3 signature restaurants, Atrium • In-room safety deposit boxes
Lounge and Senses Patisserie • Complimentary newspapers
• Dedicated spa facility – St. • Florist
Gregory • Porter service
• Signature 25-metre outdoor
mineral water pool • Limousine / car rental
• 24-hour fitness centre • Dining reservations
• 24-hour Executive Centre • Sightseeing / tour
arrangements
• Extensive meeting facilities •
well-equipped with state-of- Theatre bookings
the-art technology • Golf arrangements
• Wireless / broad band Internet • Luggage repair
access in all guest rooms, • Flight reconfirmation
meeting rooms and various • Drug store
public areas of the hotel
• 24-hour in-room dining service

Hotel Facilities
• 24 hour front desk
• Bar / Lounge
• Business centre
• Concierge
• Dry cleaning / laundry service
• Gym/Fitness room
• Lift/Elevator
• Non-smoking floors
• Outdoor pool - unheated
• Restaurant/s
• Spa/Hot tub/Jacuzzi
• Tour desk

Room Facilities
• Deluxe • Executive Deluxe
• Air conditioning • Air conditioning
• Balcony / courtyard • Balcony / courtyard
• Bath • Bath
• Bathrobes • Bathrobes
• Broadband • Broadband
• Dial-up • Hairdryer
• Hairdryer • Mini bar
• Iron & ironing board • Opening windows
• Mini bar • Tea/Coffee Making
• Opening windows
• Satellite / Cable
• Tea/Coffee Making

Room Facilities
• HSBC Promo Premier Room • Meritus Club
• Bath • Bath
• Dial-up • Dial-up
• Hairdryer • Hairdryer
• Iron & ironing board • Iron & ironing board
• Mini bar • Mini bar
• Opening windows • Opening windows
• Satellite / Cable • Satellite / Cable
• Tea/Coffee Making • Tea/Coffee Making

Room Facilities
• Meritus Club Suite • Premier
• Bath • Bath
• Satellite / Cable • Opening windows
• Tea/Coffee Making • Satellite / Cable

Ivory Castel
Singapore
• Restaurants & Dining
An excellent selection of dining options
awaits for the discerning diner, including
Ristorante Bologna, featuring the best of
Italian cuisine; Peach Blossoms, an exquisite
Chinese restaurant offering authentic Cantonese
fare and well-loved dim sum; as well as the unique
concept restaurant, AquaMarine, serving a
sumptuous international buffet alongside an
enticing array of a la carte seafood and local
favourites.

Ivory Castel
Singapore
• Ristorante Bologna
• A well-loved Italian restaurant for 18 years, Ristorante Bologna's
fine tradition of culinary excellence, inviting ambience and friendly
service has kept patrons coming back after all these years.
• Witness the art of Italian home-style cooking come alive as talented
Chef Patron Carlo Marengoni presents a signature line-up of
delectable Italian favourites, made with home-cooked goodness.
• The more flamboyant can indulge at the Chef's Table where Chef
Carlo will personally attend to the tastes and preferences of hosts
and guests. Menus ranging from $100++ per person can be tailored
to expectations complemented by excellent wine pairing.
• For the adventurous, just ask Chef Carlo for the 'specialty of the
day' for an unforgettable gastronomic journey!

Ivory Castel
Singapore
Ristorante
Bologna

Ivory Castel
Singapore
• Peach Blossoms

Backed by a stellar cast of award-winning chefs, Peach
Blossoms impresses with a dazzling collection of
exquisite Cantonese fare and well-loved dim sum that
will bring gourmet gratification to even the most
discerning taste buds.
Peach Blossoms
– Lunch: 12:00 to 14:30
(Mondays to Saturdays)
– 12:00 to 14:45
(Sundays & Public Holidays)
– Dinner: 18:30 to 22:30

Ivory Castel
Singapore
• Peach
Blossoms

Ivory Castel
Singapore
• Atrium Lounge
Enjoy an afternoon tête-à-tête in the Atrium
Lounge amidst the chirping of Asian exotic birds, as you
partake in a delightful blend of specialty teas or coffees
accompanied by delectable pastries and cakes from Senses
Patisserie.
In the evenings, unwind and let the pressures of the day slip
away as our resident musicians charm you with a repertoire of
popular tunes.
Atrium Lounge
» 10:30 to 00:45
(Sundays to Thursdays)
» 10:30 to 00:45
(Fridays and Saturdays)

Ivory Castel
Singapore
• Atrium
Lounge

Ivory Castel
Singapore
• Aqua Marine
AquaMarine features a resplendent
buffet spread of seafood and
international cuisines.
Alongside an enticing a la carte menu
of local favourites, this unique concept
restaurant is complemented by an
alfresco dining alternative.

Ivory Castel
Singapore
• Aqua Marine

Ivory Castel
Singapore
• Meetings at Meritus
Whether it is meetings, incentives, conventions or
exhibitions, we know the importance of a smooth
and successful event. From boutique-style meeting
rooms to grand ballrooms, experience our Asian
grace, warmth and care at any of our hotels and resorts, each
delivering personalised service and modern business facilities,
the perfect platform to inspire the best from everyone. With
your own dedicated Meetings Specialist offering assistance
and advice, next business day response time to your proposal
and online planning resources, you will see why doing
business is easier with Meetings at Meritus.

Ivory Castel
Singapore
• Meetings

Location & Contact Details
• 6 Raffles Boulevard - Marina Square - 039594
Singapore
• Tel No : +44 203 027 7155
• (65) 68451000
• Fax No : (65) 68451001
• Email :ivorycastel.com.sg
• www.ivory-castel.com.sg
• Room Reservations: (65) 68451188

Ivory Castel
Singapore

• Photo Gallery

Off Season Facilities
• Stay 3 nights, 10% Off • Stay 5 nights, 15% Off
• Bath • Bath
• Opening windows • Opening windows
• Satellite / Cable • Satellite / Cable
• Tea/Coffee Making • Tea/Coffee Making

Off Season Facilities
• Stay 7 nights, 20% Off
• Balcony / courtyard
• Bath
• Bathrobes
• Broadband
• Dial-up
• Hairdryer
• Iron & ironing board
• Mini bar
• Opening windows
• Satellite / Cable

Seasonal Period
• Validity : 16th April to 30th June
& Currency : SGD
16th Dec to 5th January
•Room Type Full Rate Offer
rate
• Deluxe 589 295
• Stay 3 nights, 10% Off 589 266
• Stay 5 nights, 15%Off 589 251
• Stay 7 nights 20%Off 589 236
• Executive 648 318
• Premier 707 342
• Merits Club 824 412
• Merits Club Suite 1060 518

Package Includes
• All Season's packages are on twin sharing basis

Welcome drink (non alcoholic) on arrival.

MAP meal plan - Bed tea, Breakfast & A Major Meal

Half Day Local Sightseeing.

Free Discotheque entry.

A complimentary cocktail each.

Daily use of the health club.

A complimentary fruit basket.

Inclusive of all the taxes - no hidden cost.

Bibliography
• Mr. Johnsan
• Frankfinn Trichy
• Hospitality Module
• www.hotels.com
• www.jaypeegroups.com
• www.hiltongroups.com
• www.travelworld.com
• www.eduworldwideindia.com
• www.primetravels.com

Declaration
• I Here by declared the above
details are true to my knowledge
and this assignment is full of my
contribution only

Hospitality1

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