Exit Exchange: Migrating from Microsoft Office to Google Apps

Exit Exchange: Migrating from Microsoft Exchange to Google Apps

About Us
Managed Services VAR
Google
Online Backup Solution
Google Enterprise Partner
Authorized Reseller for:
Google Apps Premier Edition
Google Postini Services

Agenda
Why Migrate?
Security, Availability, and Reliability
Total Cost of Ownership: Google Apps versus Exchange
Migration Process
Q&A

Google Apps

Google Apps Premier Edition Gmail Email with 25GB of storage, spam filtering and search Talk Instant communication within and outside your business Calendar Personal, shared, and public calendars Messaging Docs Simple real-time document collaboration from anywhere Video Securely share internal videos. Sites Easily created and edited group web pages Collaboration

Messaging 25 GB/user inbox Search Spam & antivirus protection Gmail Free PC-PC voice & video Group Chat Unlimited file transfers Gmail integration, Search Create, share calendars Sync with Outlook Calendar

Collaboration Sites Video Docs Search No HTML Knowledge Required Designate Owners, Collaborators, & Viewers Docs, Spreadsheets, Presentations, & Forms Create and Share in Real-Time Built-in Revision History Secure Sharing Within Your Domain Easy Setup Easy Distribution

Capabilities
Communications
Best-Method for Me
Online Meetings
Real-time document editing / viewing
Voice & Video without a service
One-Source Sharing
Inside & Outside
Information Collection
Forms & Spreadsheets
Personal Management
Integrated Tasks
Email
Calendar
Collaboration
Intranet Sites
Projects / Teams
Company Info
Customer Portals
Secure
Flexible

Feature Set
Email
Calendar
Contacts
Tasks
Notes
Public Folders
Journal
Gmail
Calendar
Contacts
Tasks (Integrated)
Docs
Sites
Video

Feature Set
No collaboration features
Must buy other servers or services to get:
Instant Messaging
Real-time collaboration
Presence
Unified communications with voice
Intranets
Customer Portals
Talk
Secure IM
VoIP voice/video (PC to PC)
Docs
View & Collaborate documents, spreadsheets, and presentations
Sites
Web-based Intranets
Secure customer portals
Video
Secure video sharing

Investment & Scale
Complex pricing based on volume and bundles
Must Buy Hardware/Software
Windows Server®
Client Access Licenses
Exchange Server License
Exchange CALs
Client app (Office/Outlook)
Servers, backup, disk investment grows with use
Reduced need = sunk costs
Managed service and infrastructure
Simple, per-user pricing
No hardware/software to buy and maintain
Add / remove users on an annual basis
No need to add storage capacity or manage complex backups

Maintenance
Customers Upgrade On-Premise Servers
Bug Fixes
New Features
Upgrades/Bug Fixes Need
System Downtime
Server Reboots
Client software may require upgrades for compatibility
Flat Annual Fee
NO Maintenance Fees
New Features Added Continually
No Updates, Reboots, or Reconfiguring needed to access new features
68 new features in 2008 without additional charges

Uptime
Uptime depends on customer’s ability to resolve issues
Backup / Disaster Recover require purchase of additional hardware, software, and services
Average Downtime / Month:
1.5 Hours Planned
1.0 Hours Unplanned
99.9% Uptime SLA
Gmail
Google Calendar
Google Docs
Google Sites
Google Talk
Sharded, Distributed Storage
Users protected from server and data center failures
Average Downtime / Month
< 15 Minutes

User Experience
Outlook Clients
Hierarchical
Limited Search
Limited Integration of data types (i.e. Tasks)
Outlook Web Access
Limited Functionality
Security Issues
Client = User Choice
Web UI has all features
MS Outlook via
MAPI (native) Sync (new)
IMAP or POP3
Any Other Client
IMAP or POP3
Mobile
BES Integration (new)
Google Mobile Apps
IMAP

Information Security
Customer is responsible for managing security
Frequent security updates needed to keep servers up-to-date
Configuration or admin errors create security holes
Local data storage leads to insecure transfers via email, USB drive, or CD
One of the largest networks of distributed data centers
Secure access from anywhere
Protected by dedicated security operations
Security built into design
Regular external audits
Data kept in human-unreadable format
SAS 70 Type II Certified

Mobile Access
Push-based mobile access for email, calendar, contacts on ActiveSync®-enabled devices
Allows security policy enforcement over-the-air
Integration with Blackberry Enterprise Server
Mobile access for email, calendar, contacts
IMAP, web, and free apps for most smart phones
ActiveSync® support
Integration with Blackberry Enterprise Server

Cost of Ownership
Significant hardware and software investments
Infrastructure Costs, such as
Storage
Backups
Redundancy
Downtime required for patches and upgrades
Requires in-house or contracted expertise
NO upfront investment in hardware or software
NO infrastructure maintenance costs
NO scheduled downtime
Features and updates available automatically
Lower administrative resource burden

Agenda
Why Migrate?
Migration Process
Q&A

Security
Quick Facts
4th largest server manufacturer in the world
Billions of $ flowing through systems
Millions of credit card numbers
Personal data on tens of millions of users
Server/Network Security
100s of thousands of identical servers
Hardened, custom Linux stack
No unused ports or services available
Quick update of all systems
Data Distribution / Multi-Tenant
Data sharded across servers (GFS)
Data obfuscation on disk
Data replication
SAS 70 Type II attestation

Availability Source: Radicati Group

Reliability
Reliability depends on customer’s ability to resolve issues
Backup / Disaster Recover require purchase of additional hardware, software, and services
99.9% Uptime SLA
Gmail
Google Calendar
Google Docs
Google Sites
Google Talk
Backup / Redundancy built into the ecosystem

Agenda
Why Migrate?
Total Cost of Ownership:
Google Apps versus Exchange
Migration Process
Q&A

Case Study: 25 Users
Hardware $5,000
Windows Server $1,000
Server CALs $1,000
Exchange Server $700
Exchange CALs $1,675
Setup Fees $900
Admin Costs $14,400
TOTAL: $24,675
One-Time Setup Fee $1,125
Annual Fees: 3 Years $5,625
Admin Resources $4,860
TOTAL: $11,610
Simple 3-Year Cost of Ownership Model

Microsoft Ecosystem
Inside
AD/Domain Controllers
Exchange Servers
Sharepoint Servers
Communications Server
Support
Disk space
Backup hardware, software, agents
Spam/virus protection
Management tools
Outside (DMZ)
AD/Domain Controller(s)
Sharepoint Server(s)
Exchange/OWA Server
Live Meeting Server
Communications Server
Support
Disk space
Backup hardware, software, agents
Virus protection
Management tools

Google Apps Ecosystem
Google Apps Accounts
Internet Connection & Web Browser
Free Options
Google Apps Sync for Microsoft Outlook
Google Apps Directory Sync
Google Apps Connector for BlackBerry Enterprise Server
Third Party Features / Tools

TCO Considerations
Redundancy
Exchange requires 3+ Servers
Virtualization:
Lowers hardware cost
Increases complexity
DR / Backup / Recovery
Hardware, software, services
Administration resources

Agenda
Why Migrate?
Migration Process
Q&A

Process Overview
Assessment & Planning
Pilot
Rollout
Support
UpStep™ Services

Identify Usage Patterns/Preferences
Email
Aliases, distribution lists, spam/virus protection, delegation, remote access, mobile access, preferred clients
Application integration points
Calendar
Personal, shared, free/busy sharing, event, etc.
Contacts
Outlook contacts, Personal Address Books, Global Address Books

Set Strategies and Methods:
Data Migration
Company Resource Setup
Distribution lists
Resource calendars
User Communications
Overview / Intro
Training
“New” features/functions
Pilot & Rollout

Pilot
Optional Limited User Test
Generally not necessary for <100 users
Dual Delivery = seamless activity
Objectives
Demonstrate features/functions
Validate migration methods and process
Identify specific training needs
Evaluate 3 rd Party Features/Tools

Rollout
Data Migration
Multiple Methods
Google Apps Sync for Microsoft Outlook
via IMAP
Email Uploader for .pst files
Mail Fetcher for accounts
3 rd Party Tools
Dual Delivery
Migrate users in groups
User Involvement
Client Selection:
Outlook, Gmail web interface, Thunderbird, etc.
Feature/Function Training
Labels vs Folders
Conversations
Search
Archive vs Delete
Integration
Email to/from other apps

Support
Admin Support
User adds/deletes/changes
Service setup and configuration
Train the Trainer services
User Support
“Get Started” Guides
User Webinars
Email, Web, Phone Support

UpStep™ Services
Get More from Google Apps
Consulting
Training
Development
Examples:
Workflow evaluations for better use of Gmail, Talk, and collaboration tools
Sites development
GAL management

Agenda
Why Migrate?
Migration Process
Q&A

Questions & Answers
Please send questions using the GoToWebinar Chat Window to: Organizers and Panelists

http://digitalsociety.net.nz	87
http://www.slideshare.net	16

Exit Exchange: Migrating from Microsoft Office to Google Apps

by guest1e7993 on Aug 17, 2009

Accessibility

Categories

Tags

Upload Details

Usage Rights

2 Embeds 103

Statistics

Exit Exchange: Migrating from Microsoft Office to Google Apps — Presentation Transcript