Professional and Employability Development Series
The Seven Skills of Dialogue




    Presented by Gary Ryan 
    Organis...
Conversation continuum




                                                Dialogue
                  Skilful discussion
 ...
Debate




                                         Dialogue
                  Skilful discussion
         Polite discussi...
Polite discussion




                                                  Dialogue
                  Skilful discussion
    ...
Skilful discussion




                                                   Dialogue
                  Skilful discussion
  ...
Dialogue




                                         Dialogue
                  Skilful discussion
         Polite discus...
The benefits of dialogue


A new understanding of 
challenges, problems and                                  Better decisi...
The seven skills of dialogue

                                         Deep 
                                       listen...
Deep listening

 Conscious choice to listen                     Deep            Quietening the voice in our heads
        ...
Respecting others

                                                   Deep                            You do not have to 
...
Inquiry

                                                  Deep                            Focuses upon open 
The capacity...
Voicing openly

                                               Deep                             The capacity to say
Also k...
Suspending assumptions & judgements

                                                   Deep                             I...
Balancing advocacy & inquiry

                                                  Deep                             ...asking...
Reflecting

                                                 Deep 
  Enables us to                                listenin...
Summary

                                                   Deep 
 These skills can be                             listeni...
Contact details




 Gary Ryan
 Gary.Ryan@orgsthatmatter.com

 www.orgsthatmatter.com
 www.studentsthatmatter.ning.com

 M...
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Gary Ryan Professional & Employability Development Series - The Seven Skills Of Dialogue

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In this episode of the Professional and Employability Development Series, Gary Ryan introduces and explains the seven skills associated with the practice of dialogue.

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Gary Ryan Professional & Employability Development Series - The Seven Skills Of Dialogue

  1. 1. Professional and Employability Development Series The Seven Skills of Dialogue Presented by Gary Ryan  Organisations That Matter® 1 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  2. 2. Conversation continuum Dialogue Skilful discussion Polite discussion Raw debate 2 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  3. 3. Debate Dialogue Skilful discussion Polite discussion Raw debate 3 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  4. 4. Polite discussion Dialogue Skilful discussion Polite discussion Raw debate 4 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  5. 5. Skilful discussion Dialogue Skilful discussion Polite discussion Raw debate 5 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  6. 6. Dialogue Dialogue Skilful discussion Polite discussion Raw debate 6 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  7. 7. The benefits of dialogue A new understanding of  challenges, problems and  Better decision making issues can emerge Individual and team  The seven skills of dialogue  communication is enhanced can be practiced at any time 7 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  8. 8. The seven skills of dialogue Deep  listening Respecting  Reflecting others Balancing  advocacy  &  Inquiry inquiry Suspending  Voicing  assumptions &  openly judgements 8 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  9. 9. Deep listening Conscious choice to listen Deep  Quietening the voice in our heads listening Respecting  Reflecting others Listen to understand  Focus on understanding  the whole story the speaker Balancing  advocacy  &  Inquiry inquiry It can occur anywhere,  Suspending  Voicing  Listen both for what is said,  anytime assumptions &  and what is  openly judgements ‘between the lines’ 9 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  10. 10. Respecting others Deep  You do not have to  "I disapprove of  listening agree with  what you say,  Reflecting Respecting  different views but I will defend to  others the death your right to say it.“ Voltaire Balancing  advocacy  &  Inquiry inquiry Recognises that different  You will allow the time and views are valid and  space for different views,  Suspending  assumptions &  Voicing  contribute to our  and seek to understand  judgements openly understanding of the whole them 10 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  11. 11. Inquiry Deep  Focuses upon open  The capacity to ask  listening questions genuine questions Respecting  Reflecting others Balancing  advocacy  &  Inquiry inquiry See “The Art of Skilful  Allows our mental models  Questions” episode of this  Suspending  to ‘come to the surface’ assumptions &  Voicing  series openly judgements 11 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  12. 12. Voicing openly Deep  The capacity to say Also known as “Advocacy” listening what you think AND Reflecting Respecting  to explain why you  others think what you think Balancing  advocacy  &  Inquiry inquiry Generally, employers do  All views need to be heard Suspending  Voicing  expect you to share what  assumptions &  judgements openly your view is and why you  have it 12 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  13. 13. Suspending assumptions & judgements Deep  It’s like hanging our  Voicing lies at the heart of this skill listening clothes out to dry – Reflecting Respecting  everyone can see  others them Through allowing  others to question  our perspective, a  Displays a  deeper  Balancing  willingness to be  advocacy  &  Inquiry understanding of  inquiry vulnerable our view can  emerge ‘True’ learning  Suspending  Voicing  can occur when  assumptions &  judgements openly we enhance our  perspective 13 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  14. 14. Balancing advocacy & inquiry Deep  ...asking genuine  Balances sharing our listening view with... questions to better  Reflecting Respecting  understand another  others person’s view Balancing  advocacy  &  Inquiry inquiry Enhances a team’s  Creates high  collective  Suspending  quality  understanding of a  assumptions &  Voicing  judgements openly conversations topic 14 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  15. 15. Reflecting Deep  Enables us to  listening Refer to ‘the Rocks  consciously assess  Respecting  and the Jar” blog our performance Reflecting others Balancing  advocacy  &  Inquiry inquiry See the “Conducting  Can be conducted as  Suspending  an end of meeting  Voicing  a ‘team reflection’ assumptions &  openly reflection” episode of  judgements this series 15 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  16. 16. Summary Deep  These skills can be  listening You do not ‘have’  practiced  Respecting  to be in a dialogue  individually and/or  Reflecting others to practice these  collectively at any  skills time Your  Balancing  communication  advocacy  &  Inquiry inquiry will become more  effective even if  When teams learn to  only you are  Suspending  dialogue together,  Voicing  practicing these  assumptions &  openly their effectiveness can  judgements skills improve exponentially 16 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
  17. 17. Contact details Gary Ryan Gary.Ryan@orgsthatmatter.com www.orgsthatmatter.com www.studentsthatmatter.ning.com Melbourne, Victoria 3000 AUSTRALIA 17 www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009
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