PAL Leaders Projects 2013


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Student Leaders from the Faculty of Business and Economics at Monash University in Melbourne, Australia share insights and lessons learned from a series of community projects they conducted throughout 2013.

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PAL Leaders Projects 2013

  1. 1. Zoom in program Pal Leaders Student Development in Action! Zoom out Projects 2013 Projects 2013 Pr-1 National Tree Day – Tree Planting PR-2 Aussie BBQ PR-3 Dodgeball: Commerce vs. Arts PR-4 The Best FAQing BBQ PR-5 Hollywood Fun Day Out PR-6 Bounce Day, Team #1 PR-7 w w w.or gs t hat mat t Project Homie
  2. 2. Zoom in Zoom out Copyright PAL Leaders Program Projects 2013 – Student Development in ACTION! The PAL Leaders Program Projects 2013 – Student Development in ACTION! ebook has been created by students from the Monash University Ambassador Program from within the Faculty of Business and Economics. Published by What Really Matters Publishing c/- Organisations That Matter Compiled By Gary Ryan, Facilitator of the Projects Program Level 8, 350 Collins Street Melbourne, Victoria 3166 AUSTRALIA Phone +61 3 8676 0637 E-mail: Copyright © 2013 Gary Ryan, Organisations That Matter® & Monash University & each of the members of the two project teams All effort was made to render this ebook free from error and omission. However, the author, publisher, editor, their employees or agents shall not accept responsibility for injury, loss or damage to any person or body or organisation acting or refraining from such action as a result of material in this book, whether or not such injury, loss or damage is in any way due to any negligent act or omission, breach of duty, or default on the part of the author, publisher, editor or their employees or agents.
  3. 3. Zoom in Zoom out 4 Contents 16 31 contents 42 04 National Tree Day –Tree Planting 16 Aussie BBQ 28 Student Development Program 31 Dodgeball: Commerce vs. Arts 42 The Best FAQing BBQ 48 Yes for Success 49 contents Hollywood Fun Day Out 49 Bounce Day, Team #1 56 Create More Success 68 Project Homie 71 71 56
  4. 4. Zoom in Project Name & No. Project Delivery Date National Tree Day – Tree Planting Zoom out 28th July 2013 MONASH University Facu lty of Bus i ne s s a nd E c onom i c s National Tree Day Tree Planting (Project-1) Team Members Name Peggy Chan, Shanila Paiva, Vivek Kumaresan, Janelle Chen, Cindy Zhang, Rita Yuwei Li Confidential 4 Pal Leaders Program
  5. 5. w w w.or gs t hat mat t Zoom in Zoom out 1 Project Closure Report Summary Project Background Overview T ree planting on National Tree Day was carefully selected as the community event to participate in. The activities were facilitated by members of The Friends of Dandenong Valley Parklands organisation, who manage parks and bush land surrounding the area of Glen Waverley. The attendees undertook a range of gardening type activities, including weeding, planting and mulching in order to restore native flora. Project Goals Key Objective 1- Key Objective The key objective was to attract at least 30 first-year Monash students, whose university experience would be enhanced via student-to-student and student-to-community interaction. 2- Student to Student It was expected that friendships would form between the primarily international and first-year students. By working together in groups, undertaking fun activities, it was possible for the participants to interact and get to know one another. All the students helped each other, engaged in conversation and gained contacts. Confidential Project Goals Student to Community 5 Student to Student Pal Leaders Program
  6. 6. Zoom in Zoom out 3- Student to Community The Friends of Dandenong Valley Parklands are a community group, which assists Parks Victoria with conserving the natural environment of various wetlands and creeks in the Monash council jurisdiction. They encourage com munity involvement in regular activities such as planting, weeding, monitoring, collecting seeds. Thus, the attendees gained awareness of the importance of maintaining local vegetation and about the work done by Parks organisations. Project Highlights and Best Practices 2- Participants were from a wide range of backgrounds, different faculties, and at different stages in their university courses. The increased diversity allowed for students to build relationships with individuals who have had varying experiences. 1- Engaged a number of students, just below the quantitative target. 2 1 PROJECT HIGHLIGHTS 4 3 3- 4- Attendees enjoyed the wareness of the Friends of Dandenong Valley Parklands organisation was improved, creating interest in student membership and thus proving to be a successful symbiotic partnership. event, socialised with others and formed friendships which will assist in enhancing their university life. Best Practices: • • Team members adhered to schedule, attended meetings face-to-face or through Skype, and kept updated via the Facebook group created. • Text and e-mail correspondence with registered students was maintained to provide additional information, notify of changes in circumstances. • In the planning and organising stage, a number of alternative events and volunteer organisations were identified – with constant correspondence to develop relationship. Confidential 6 Regular e-mail correspondence with the project sponsor (Alison Richardson) to convey updates of plans, seek clarification and support to minimize risk of failure. Project Closure Synopsis The project is being closed as a result of satisfactory completion, whereby the goals and deliverables have been largely met. Pal Leaders Program
  7. 7. Zoom in Zoom out 2 PROJECT PERFORMANCE Goals and Objectives Performance Comparison of actual performance to original objectives: • The number of attendance was 25 which is not far from the targeted number of 30 people. • • Student-to-student interaction and communication had been created. Students gained the opportunity to expand their contacts at university and to work with other students in group activities, which enhanced their ability of working in teams and communication skills. Attendees had successfully learned the required skills for tree planting on different types of landscapes. Also, the skill to conduct quality control to ensure the survival of a new tree. Additionally, attendees enjoyed the oppor tunity to communicate with the members of the Friends of Dandenong Valley Parklands. This increased their awareness of conservation of natural environment. Success Criteria Performance Targeted success criteria achieved: • Over 100 new trees have been planted on the required areas • Students performed team work throughout the event, after which they developed friendship and retained contacts with each other • The host organisation was introduced to students which both increased public exposure and students’ Confidential 7 awareness of natural environment conservation • Interaction and connection between senior students of leaders program and first-year students had been achieved • Certificate of completion of the event was distributed Pal Leaders Program
  8. 8. Zoom in Zoom out Targeted success criteria not achieved: Actual attendance was slightly lower than the targeted. The reason being was participants could not attend the event due to illnesses and other issues Feedback survey questionnaire were not completed by participants while feedback had been obtained from the participants through inquiry Milestones and Deliverables Performance • Finding organisation and contacting them • Booking taxis • Delivery of all participants to the tree planting location and allocated them into groups was successful • Planted over 100 small new trees at the park and conducted quality control on the plants • Enhanced student interaction with each other and created encour aging environment for everyone to be involved in group activities • Promoted the communication between participants and the hosting organisation which both helped the organisation increase its ex posure to the public and achieve its goal of encouraging community involvement. • Enhanced students’ awareness of the benefits in helping out a community organisation, Dandenong Valley Parklands • Arranged BBQ lunch for all the participants Confidential 8 Pal Leaders Program
  9. 9. Zoom in Zoom out Schedule Performance From the very beginning of the project, our team wanted to help out the community. Thus, we chose our project to be based on volunteering. Throughout the planning stages, we had to quickly choose a charity and find relevant organisations who is willing to let us participate in their event. Project update: • Decided to choose a tree planting organisation to join, instead of holding our own charity event • Started researching on which tree planting organisation was near Clayton and contacted a few organisations • Design flyers • Talk to first years who would be interested in going to the event • What to write on feedback forms and set up registrations on facebook and Monash portal • APRIL • Find a certificate of participation to print out MAY Looking at marketing aspect to promote the event Project update: • Registered with “Friends of Dandenong Valley Parklands” • Can take up to thirty participants, after negotiating with the event organiser Allocated tasks: • BBQ and water was provided • • Designed flyers and posters Finding tree planting organisation Confidential 9 Pal Leaders Program
  10. 10. Zoom in Zoom out Allocated tasks: Allocated tasks: • Contact Ali to print the posters/flyers • • Keep in contact with event organiser, Brian, to keep him up to date with what is happening on our side Promoted event on “news and events” in Monash portal under “events and promotions” and ask Ali to set up booking system for our event • Write up feedback forms • Hang posters in Caulfield and Clayton • Book two maxi cabs JUNE Corrective actions made throughout the project: Project update: • Extended deadlines for group meetings • Printed out flyers and posters. Hanged the posters around Caulfield and Clayton campus • Change of plans from a weekday tree planting to a weekend tree planting • Ali helped set up the booking system for our event • Instead of having a BBQ on campus, there was a BBQ provided by the organisation off campus • Decided to take maxi cab as our to and from transportation Budget Performance Project Budget Overview: Initially there was a budget for food, transportation and marketing expenses, but in the end we only used the budget for 2 maxi cabs and posters/flyers only. Confidential 10 Pal Leaders Program
  11. 11. Zoom in Zoom out 3 PROJECT CLOSURE TASKS Issue Management Resource Management Risk Management Risk Management Quality Management Confidential 11 Communication Management Pal Leaders Program
  12. 12. Zoom in Zoom out Resource Management Resources were managed by carrying out budgets and through planning. Budgets allowed us to identify cost effective alternatives and allowed for efficient resource management. Additionally, by planning we were able to delegate tasks to individual team members which ensured the activities undertaken were not duplicated. One of the main resource that kept changing during was transportation needs. Initially, we were planning on hiring a mini bus to transport the students from Monash University- Clayton to the site. However, as we continued to monitor the registration progress, we identified it would be less costly to use two maxi taxis. and other activities indoors. However, a fortnight before the event we were able to determine the feasibility of our original plan and plan B was discontinued. Another possible risk was organising an event off campus: • People can go missing in the bush • Health and safety risks (back injuries, cuts) We overcame these by: • Headcounts to make sure everyone is there The project knowledge from team members will be captured through the report presented. The report reflects consolidated information of all team members and it identifies actions that were effective and that need improvement. This is a project that could be run again in 2014, as the event organisers “Friends of Dandenong Valley” undertake this event annually and would appreciate any volunteers to aid in tree planting. “Friends of Dandenong Valley” provided a BBQ lunch for the tree planting volunteers. Also guest speaker, Bryan Loft, talked about the importance of conserving the environment. • Marking out trails in the bush in case someone gets lost • Getting approval from project sponsor (Ali) • Making sure there was university insurance cover for everyone in case of an emergency Issue Management Quality Management On the tree planting day, there was a mix up with the taxis, which resulted in some delays for the second group’s arrival to the venue. This was resolved by contacting the taxi company and notified Bryan that the second group would be late. The quality control measure is provided by three main types of quality assurance: Outstanding Project Risks: At the end of the project there were no outstanding risks. 1. Year 1 students focus: • Ensure the objectives of the project are linked to the needs and expectations of year 1 students. • Ensure a balanced approach between satisfying students and leadership program We had some trouble in advertising, especially with MONSU; even though we had approval some of our posters were taken down at Caulfield or plastered over at Clayton • Make sure students understand the importance of their contribution and role as volunteer in tree planting Risk Management • Received a verbal feedback from the participants There were a lack of gloves for tree planters which we failed to emphasise to the participants. We overcame this issue by communicating with the hosts to provide more gloves. 2. Leadership: Project Risks Mitigated: The major risk faced while carrying out the event was unfavourable weather conditions. As the weather could not be determined well in advance, we were required to formulate a Plan B. In the instance, of rain or unfavourable weather conditions we decided to carry out games Confidential 12 • Establish clear barriers and challenging goals and targets of the project • Provide students with required and effective costs resources, free tree plant training skills and freedom to act with responsibility and accountability Pal Leaders Program
  13. 13. Zoom in • Motivating and recognising people’s contributions with thank you certificates • Making decisions and taking actions based on factual analysis 3. Advertisement • Put up poster on facebook for all team members to proofread it • Consulted with Ali about the poster presentation who suggested to use QR codes for easy access to the website Communication Management Planning: • Group meetings- update changes via Facebook private group, Skype, google docs, email and mobile, effectively separate individual responsibility under team leader. Location of the tree planting event. Confidential Implementing: • Advertise through Monash booking system assisted by supervisor. • Promote event by placing flyer/posters throughout Clayton and Caulfield campus and also get authorisation for the posters to be around campuses. • Looking for a tree planting organisation which was holding their event near Clayton campus, which was willing to take 30 participants. Delegating duties to call and email the Tree Planting coordinators to ask for requirements. Monitoring is the way to test how effective the process was. • The project communication process is divided into four parts: • Zoom out 13 Year 1 students gain the Tree Planting skills, create meaningful value for university experience with new friends, and provide an opportunity to work with different cultures. • Revision for the project through team project report. Customer Expectation Management Managing customer expectations can avoid frustration and disappointment. Firstly, we identified their main needs through our own personal experience and assumptions of what a first year would want. Secondly, we optimally allo- Pal Leaders Program
  14. 14. Zoom in cate resources to add value and expect to exceed participants’ expectations. Thirdly, we ask for feedback to check their expectations after implementing project and receive no complaints. Communication: The only outstanding task is to hand in the taxi e-cards to Ali. • Constant updates by each team member as to how they were progressing. • Post Project Tasks Maintain adequate contact with organisations by following up, building relationship. Problem solving: • Coming up with alternatives and contingencies to manage issues relating to poor weather, since our event was outdoors. • Lessons Learned Our signup process using the BusEco Registration System meant that we were limiting ourselves to only having students from the Buseco department. We overcame this by running strong advertising through other media including posters, ‘MyMonash’ portal, flyers, e-mails, Orientation day. Planning and organisation: • Number of contingency plans relating to promotion • Coordination of team member tasks • Agendas and meeting minutes were maintained also ensured that if some members couldn’t attend they were contacted and updated. • Taking registrations using the BusEco Registration System, to have a formal way of knowing the number of expected attendees. Service Excellence: • Attracted a satisfactory number of people to attend a community event. • Ensured professionalism in the meetings with host organisation. Leadership: Time management and self-management: • • • When meeting up to discuss our project team members all contributed ideas and engaged in collaborative criticism. Making decisions and taking actions based on factual analysis: particularly in relation to the organisation we selected – considered proximity, organisation’s needs and abilities. • Promoted our event with great passion and belief. • Created positive impression of Monash and Monash students in the community. Scheduling when to meet up with the students and what would happen if any of the leaders were late. • Set goals and strived to achieve them. Initiative and enterprise: Team work: • • • Delegating tasks as this was the most efficient way of working as a team. Considered each member’s study and work commitments. Ensure that the team member knew what their task was, and sought to leverage their strengths. Built team rapport by making an effort to understand each other’s working style and personality traits. Confidential Zoom out 14 Research on which tree planting organisation to work with and contacting them. Also, starting early on the project and ask Ali questions when we have enquires. Technology: We used Facebook, Skype, google docs, email and mobile to keep all the team members updated on where the project is at. In particular, we learned to use google docs efficiently. Created poster using MS Word function. Pal Leaders Program
  15. 15. Zoom in Project Closure Recommendations Zoom out • • Having an appropriate time where all group members could meet and discuss the projects. • Start the project as soon as possible • Have contingency planes in case the weather is bad or if there is an unexpected turnout If a group member did not attend the meeting make sure they were up to date on what happened during the meeting • The time we decided for the event may have been too early (9.30am on a Sunday). Therefore next group could choose a later time to start. Acknowledgements Ali Richardson sponsor- PAL program coordinator • Look ahead, in regards to planning around your own studies and the other group members studies • Be more informed about the rules regarding putting up posters and flyers e.g. we didn’t know we had to have the Monash logo or which areas we could put it up Friendly staff members of “Friends of Dandenong Valley” • Set deadlines and stick to these deadlines Participants of the tree planting event • Be realistic about goals that you want to achieve • Have a project timeline, make small goals on the way that need to be achieved Confidential 15 Bryan Loft organiser “Friends of Dandenong Valley” Gary Ryan Director of Organisations that Matter Pal Leaders Program
  16. 16. Zoom in Project Name Project Delivery Date Aussie BBQ Zoom out 25/07/2013 MONASH University Facu lty of B us i ne s s a nd E c onom i c s Aussie BBQ (Project-2) Prepared By Name Role Amandeep Singh Samiul Ahsan Team Member Stephanie Marvelli Team Member Autumn Tran Team Member Sameera Wickramasinghe Team Member – Marketing Assistant Lauren Ho Team Member George Makris Confidential Team Leader Team Member 16 Pal Leaders Program
  17. 17. Zoom in Zoom out Project Closure Report Summary PROJECT CLOSURE REPORT PURPOSE The Project Closure Report is the final document produced for your project and is used to assess the success of the project, identify best practices for future projects, resolve all open issues, and formally close the project. PROJECT CLOSURE REPORT GOALS This Project Closure Report is created to accomplish the following goals: B A Review and validate the milestones and success of the project. Confirm outstanding issues and recommendations. C Identify project highlights and best practices for future projects. Confidential 17 Pal Leaders Program
  18. 18. Zoom in Zoom out 1 PROJECT CLOSURE REPORT SUMMARY 1.1 Project Background Overview • Hard work by team members paying off • Praise given by our sponsor on our organisation skills and meeting student demand Our original goal was to welcome the new students to university. Since most of the new students in the second semester are international students, this event provides them insight into an Australian university and its culture. We intend to do this by putting on a BBQ lunch and introduce them to Australian Football. Furthermore, while they are enjoying the day, we would have a chat with students and get to know them. Our ultimate goal is to introduce the new students to Monash University and the Aussie culture. Best Practices: The success on the day will be measured using qualitative and quantitative factors. Factors such as: number of students at the BBQ, discussion with students, presence of Monash staff and feedback from Ali. 1.2 Project Highlights and Best Practices • Food Hygiene • Preplanning and budgeting • Communication • Service Excellence 1.3 Project Closure Synopsis Project Closure Synopsis Project has been completed (1 day event) and is now officially closed. Project Highlights: • Teaching International students how to kick an Aussie football Confidential 18 Pal Leaders Program
  19. 19. Zoom in Zoom out 2 PROJECT PERFORMANCE 2.1 Goals and Objectives Performance the Australian Football information. As we were focused on food being perfectly cooked and ensuring everyone was fed well, we did not fully provide information about Australian Football. • Enhance the student to student experience We did not have a specific person measuring performance but had estimates and compared to actual data and measure our progress at the end. All the criteria were met. • Enhance the student to faculty experience • Aim for 80 students to attend the BBQ • Aim for 5 faculty members to attend the BBQ • Expose International students to the Aussie culture • Introduce students to AFL • • Chatting with students we felt that they really enjoyed their lunch and really enjoyed the welcoming session to university. • 2.2 Success Criteria Performance We had around 100 students plus Monash staff. Finally Ali Richardson was really impressed and said “The event a real success and should have hired our team rather than the caterers to run the lunch in Semester 1 orientation day.” We had a successful event and achieved most of our goals. The only goal we didn’t complete to our full potential was Confidential 19 Pal Leaders Program
  20. 20. Zoom in 2.3 Milestone and Deliverables Performance • • Successfully organised help from PAL Ambassadors for the BBQ • Approximately 100 students came to our BBQ • Successfully booked the venue Successfully organised Crown Energy Drinks to come to the BBQ • Successfully hired BBQs and music equipment • Zoom out All students seemed to be happy with the quality of the BBQ 2.4 Schedule Performance Project Schedule Overview Action High Priority/ Urgent Who Due Date Additional Information Name for the BBQ Everyone 17th May Create Poster/ Leaflet draft Stephanie & Autumn 19th May Send MONSU form via Ali Richardson to organise get energy drink car Amandeep & Sami 1st June We don’t mind which energy drink comes to our event Book the venue for the BBQ Amandeep & Sami 1st June Needs to be done via Ali Richardson Book the BBQ’s for the event Amandeep & Sami 1st June Needs to be done via Ali Richardson Book tables for the event Amandeep & Sami 1st June Needs to be done via Ali Richardson Book music player from MONSU Sami & Steph 1st June Needs to be done via Ali Richardson Confirm details of the BBQ with Ali Amandeep & George 17th May Determine food/ drink list Everyone June 1st Find out demographics of new students Amandeep 30th May Need to know for catering purposes Organise staff members and ambassadors to attend George 30th May We would like at least 10 ambassadors and 5 staff members Organise members from the Overseas Student Services Committee Sami 30th May Create Budget Stephanie 1st June Contact cultural clubs to attend BBQ Sameera 10th June Finalise numbers for the BBQ Amandeep 1st June Organise photographer Amandeep 15th June Medium Priority Confidential 20 Our goal is at least 80 students Pal Leaders Program
  21. 21. Zoom in Action Who Due Date Zoom out Additional Information Low Priority Send finished Poster to Ali Stephanie & Autumn 1st July So that it can be placed in the student information packs Enlist Business Society Info Sameera & George 1st July Email BCSS Caulfield President Get a list of all cultural clubs from MONSU Sami 1st July Allocate roles for the event Amandeep 20th July Roles will not be permanent Order meat from Coles Stephanie 10th July Needs to be ready to pick up on the 25th of July by 10am. Meet at uni by 10am Everyone 25th July Purchase food and drinks Stephanie & Sameera 25th July Collect tables, BBQs and music equipment from Monsu George, Amandeep & Autumn 25th July Start cooking by 10:45am, Lunch starts at 12pm Everyone 25th July Clean-up Everyone 25th July Return BBQs, tables and music equipment back to MONSU Everyone On the day Schedule Performance • Documents were created with updates on our project status • Communication over our mobiles through text messages and phone calls Project Schedule Control Process: Project Schedule Corrective Actions: • Regular team meetings every fortnight since the project initiation • Started preparation earlier than planned • A Facebook group was set up to allow for constant interaction • We needed to purchase more food during the event due to having more people attend the event than anticipated Confidential 21 Pal Leaders Program
  22. 22. Zoom in 2.5 Budget Performance would have cost too much for a one-off event. Lucky we did this as we would have been over budget if we didn’t due to purchasing more food during the event. We also didn’t need to purchase gas bottles because they came with the BBQs we hired. We have exceeded Budget Performance by being $44 under our anticipated budget. We were able to keep costs down by not over buying food, replenishing items as they finished. During the event we purchased more beef burgers and bread which was unexpected due to increased numbers. However our team was also able to minimize expenses by bringing a lot of the items needed for the BBQ such as utensils from home instead of buying them. This was decided because it Initial Budget: Based on estimations and actual prices Food Zoom out Gift Card: $400 Projected Expenses: $381.80 Actual Expenses: $337.36 Under Projected Budget by $44.44 Initial Budget: Based on estimations and actual prices Initial Budget: Based on estimations and actual prices Price Drinks 175 Sausages (Beef) $56 50 Burgers (Beef) $40 25 (6 bags) Vegie Patties $25 Coke Zero 10 Loaves of Bread $10 Sprite 65 Rolls $20 Price Tomato Sauce $4.40 Mustard $3.50 Brown Onions Water Budget of $85 for drinks $8 4 Bags of Ice Total $5 Bags of Salad Special on soft drinks 2 for $25 or 3 for $35 Fanta $4.40 BBQ Sauce 2 Coke $381.80 $6 Dressing for salad $3.50 BBQ Utensils Tables Free, hiring from MONSU Tongs $8 Gloves $5 Aluminum Foil Trays Napkins $2 each for a set of 2. Purchased 3. $6 $3 Spatula $2 Knifes $10 Foil $2 Rubbish Bags $2 Hand Sanitizer $3 Gas Bottle x 2 $60 Confidential 22 Pal Leaders Program
  23. 23. Zoom in Zoom out 3 PROJECT CLOSURE TASKS Resource Management Post project Tasks Project Closure Recommendations Issue Management Lessons Learned Acknowledgements Risk Management Customer Expectation Management Quality Management Communication Management 3.1 Resource Management • • • 3.2 Issue Management Our major resource challenge was people. Having everyone on BBQ duties to provide an efficient and quality food service prevented us an opportunity to interact more with the new students. The smaller challenge was running out of beef burgers. We under estimated the popularity of the burgers and maybe could have responded quicker in running off to buy them before they ran out. A decision firstly had to be made whether we would buy more beef burgers due to the large quantity of sausages left at the time but in the end we balanced the numbers to ensure minimal wastage on food. Another issue which occurred after the event was that the BBQ we hired was damaged before we used it and our group got blamed. We took a photo of the damaged BBQ before we used it but this didn’t help. Confidential 23 MONSU’s allegation of damage to their BBQ This issue resolved by Ali Richardson agreeing to pay for half the costs to avoid a long and tiresome battle over unfounded accusations by MONSU. Allocation of members to the various BBQ tasks To ensure maximum productivity and ensuring students with different needs (e.g. vegetarians) were aware of their options and served as quickly as possible. 3.3 Risk Management Project Risks Mitigated: • We over rather than under cooked food to reduce chances of health risks e.g. food poisoning (no reported incidents of food poisoning) • We also wore gloves when cooking to try and minimize Pal Leaders Program
  24. 24. any food handling issues that could arise • Our team was clever enough to take photos of the BBQ that was already damaged to attempt to prevent blame from MONSU however total risk was not mitigated. In hindsight, we should have reported it to MONSU before utilisation Outstanding Project Risks: N/A 3.4 Quality Management • Ensuring high quality of the food and successful deliverance of our project was our main aim. • To deliver a quality project, we planned the running of the day carefully and understood our duties on the day. • While handling food, we followed all food safety and handling guidelines to ensure proper handling of food. This ensured a total wipeout of food poisoning chances. • When preparing posters for the event, we ensured all group members looked over the final poster to ensure there were no spelling errors or mistakes and ensured everyone was happy with the final copy. 3.5 Communication Management • Our Facebook group facilitated effective communication throughout the entire project • Communication over our mobile phones also helped to ensure that any important messages were communicated to individuals within our group quickly • We also created word documents with status updates on our project. These outlined what had been completed and what still needed to be organised. These were very effective as at all times during the project our team was aware of everything that was going on or were able to find out. • We also had meetings every fortnight which were very effective in planning what we still need to do and any issues that team members were facing Confidential 24 Pal Leaders Program
  25. 25. Zoom in 3.6 Customer Expectation Management Students • Created a fun environment to ensure new students were having a great time • When students were waiting for food, we kept giving them updates to help ensure that they weren’t getting annoyed waiting in a line for food • Communication with Ali Richardson allowed us to identify the demographics of the new students as well as any expectations that the new students would have Ali Richardson, Manager of the PAL Program Zoom out Issue: We bought more burgers on the go to attempt to cater for the unexpected needs but it then took time to cook them Next time: Must balance student wants with the extra costs of supplying burgers over sausages - Music Issue: Better organisation of the Music and knowing the procedures to play music on the lawn so that we could increase the entertainment, value and vibe for the students (got some music played out in the end) Next time: Inquire with Facilities Department beforehand on the procedures to play music on the lawn - Time Management Issue: Always an ongoing issue when catering for a large group. We could have kept reheating the onions and the cooked food better to ensure people did not receive cold food Next time: Rotate the food in foil trays back onto the BBQ to reheat them Regular meetings meant that we were aware of her expectations and made changes to ensure that we were meeting her expectations - Extra Activities Creating a plan that met these expectations allowed us to meet Ali’s expectations as we were aware at all times during the project Issue: Should have initiated extra activities earlier. We were all too busy making sure everyone received food quickly that it took away from us interacting with students and teaching them Australian football and providing insights into our own uni life We also sent emails to clarify any points that we weren’t sure off Next time: Enlist more people to help with the BBQ so that it would free us up to interact with the students more 3.7 Lessons Learned - Other innovative ideas Positives • Quality Production line – food prepared well and was ready to go when students came out for lunch (Ali Richardson was very happy with this) • Teamwork – everyone pitched in and there were no slackers • Arranged for Amandeep’s brother to take photos • Organised an external party to hand out free energy drinks (amongst the array of water and soft drinks that we provided) • • Next time: Come up with value adding activities to create a better Australian experience such as getting some free football tickets Individual Employability Skills Lessons Well-organised with most shopping done beforehand to minimize time wastage in buying everything on the day Met expectations – we ended up under budget, minimised food waste with our just-in-time food buying and cooking Improvements - Leadership: • Respecting and encouraging team members contributions is important • Communication is vital for effective leadership to ensure all members of your team are aware of their responsibilities - Teamwork: • - Underestimation of the popularity of burgers Confidential Issue: Amandeep realised that due to his relationship with the Essendon FC that he may have been able to grab some free tickets to a footy game. With that being said, we should have come up with more outside the box ideas to maximise the Australian experience we were after 25 Assigning each member tasks that suited their strengths allowed for an effective team that worked well together Pal Leaders Program
  26. 26. Zoom in as each member enjoyed what they were working on • Communication was vital during the different stages of the project to ensure all members were up-to-date in what was going on and could help other members who were experiencing some issues Zoom out ple, a raffle to win free tickets to a footy game would have been good. Service Excellence: • Effective planning of our service can be attributed to our success Communication between team members is also vital Planning & Organisation: • • Having a contingency plan in place in case it rained meant that our team was less stressed on the day because we were prepared for any factors that could have affected our event. • Allocating roles to each other ensured that we were being very productive during our service and meeting our customers’ needs • We were able to organise our event a lot easier because we created a plan at the start of the project which outlined what we needed to be done and how urgent that task was • Having the food prepared on the time was important. Our group was complemented on the efficiency of our service in terms of serving food quickly. Ali Richardson said we were working like pros and were better than the catering company that they hired during orientation week, semester one 2013 Initiative & Enterprise: • Having a vision of what we wanted our event to be like was important during the stages of the project. • Our event was unique because we organized Crown Energy Drinks to come. This added to the success of the event because it was something different that no one had really experienced before • Having more value-adding activities would have made our event more successful than what it was. For exam- Confidential 26 Self-management: • Important to keep assessing progress towards a target. For example, during the event we realized we weren’t hitting our target of providing an Aussie experience to the international students so we brought out a football and started interacting more with the new students • All team members created goals which were relevant to the tasks that were assigned to them. This meant that we completed tasks more effectively. Pal Leaders Program
  27. 27. Zoom in Problem-solving: • • Worked out an efficient way to serve people. For example, while people were waiting for meat to be cooked, we served the vegetarians who were waiting in line to keep the line moving Used experts to resolve some issues; we had some issues playing music and discussed this with Monash Facilities so we could resolve the issue Technology: • Hiring a specialist photographer with additional DJ skills meant that our event ran a lot more smoothly and allowed us to focus on our service • We learnt that having a backup plan in case some of the technology we were using failed is very important. Fortunately, all the technology we were using worked, including the music player in the end. Zoom out our closure report (and contact us if needed) to ensure they can build on our quality event, learn from our mistakes and undertake more ‘Australian’ unique activities and interactions to provide a better cultural integration experience. Another recommendation is try and get an accurate estimation of anticipated attendance to ensure that the event can be properly catered for. Any future groups should ensure that all group members can work effectively in a team together as this made our project a lot easier to organise and run. Ali Richardson can keep our project closure report on file for review to any future groups to undertake this project. 3.10 Acknowledgements • Ali Richardson Manager of the PAL Program • Gary Ryan Director of Organisations That Matter • MONSU Monash Student Union, Caulfield Campus 3.8 Post project Tasks • Crown Energy Drinks • Monash University, Caulfield Campus There are no outstanding tasks to be completed. • Randeep Singh CEO of Turbanised Photography 3.9 Project Closure Recommendations • PAL Ambassadors 2013 Our recommendations would be for the next group to read 4 PROJECT CLOSURE REPORT APPROVALS Prepared By Name Approved By Role Amandeep Singh Team Leader George Makris Team Member Stephanie Marvelli Team Member Sameera Wickramasinghe Team Member Samiul Ahsan Name Team Member Role Amandeep Singh Team Leader George Makris Team Member Stephanie Marvelli Team Member Sameera Wickramasinghe Team Member 27 Team Member Autumn Tran Confidential Samiul Ahsan Team Member Pal Leaders Program
  28. 28. Zoom in Zoom out Enable your Student Leaders to Move Beyond Being Good! Student Development Programs Gary Ryan from Organisations That Matter has been facilitating Student Development Programs since 1995 to rave reviews from students and staff alike. Programs are tailored to the student outcomes that you desire while enabling students to fully understand and appreciate how student development relates to career success. Gary’s workshops are practical and engaging while enabling students to ‘see’ the link between theory and practice. As a facilitator who works in the ‘real’ world Gary is able to provide students with a current perspective with regard to how they can leverage their time as students for career success. In a world where the sense of belonging that universities once provided for their students has become harder and harder to nurture, Gary assists student leaders in seeing how their campus activities and volunteering contribute to a bigger picture that is good for themselves, their university and their community. w w w.or gs t hat mat t
  29. 29. Zoom in Zoom out Universities don’t rehire external providers unless they are of a high and deliver what they promise. Gary’s lost list of repeat university clients include: • The Faculty of Business and Economics, Monash University (both undergraduate and postgraduate student development programs) • The Faculty of Pharmacy and Pharmaceutical Sciences, Monash University (Undergraduate student development programs) • The Faculty of Law, Monash University (undergraduate and postgraduate student development programs) • Monash University Institute of Graduate Research (Higher Degree by Research student development programs) • Monash University Injury Research Institute (Higher Degree by Research student development program) • RMIT University (undergraduate and postgraduate student development programs) • RMIT University George Alexander Scholarship program (undergraduate student development programs) • Victoria University (undergraduate and postgraduate student leadership conference) Gary’s programs include: • Exploring Leadership “Really insightful workshop that enlightens where many others instruct.” Eduar do Neerhut, RMIT University • Teamwork for Business - including the Teams That Matter® process for creating High Performing Teams “Fantastic! Had an absolute ball. Thought it was going to be all listening and taking notes but the activities were fun. Worth the time outside of study. Extremely useful. Now I just need to implement it.” Lauren Chen, Student Leader, Faculty of Business and Economics, Monash University • Communication for Business “Once again another great workshop. Really hands on. Activities were really relevant. Workshop was engaging and informative throughout.” Stephanie Shield, Student Leader, Faculty of Business and Economics, Monash University • Service Excellence for Business – including the OTM Service Strategy® for creating cultures based on service excellence “Really great session. It was a good insight and Gary was able to relate the theory with good real life examples that were clear/understandable. It was really informative whilst being fun. Some points were able to be viewed from different perspectives. Great learning experience. Thanks Gary.” Brittany Hallgren, Student Leader, Faculty of Business and Economics, Monash University • Yes For Success Plan For Personal Success™ “Very motivating. Allowed clear, concise goals to be identified when previously ‘fuzzy’. Helped to guide / identify strategies to help achieve desired goals / outcomes. Forced more ‘internal investigation’ that had previously been put in the ‘too hard’ basket. Re-enforces the strength for personal / career growth when a plan can be followed and put into action.” Kelli Bradford, Faculty of Business and Economics, Monash University • Project Management Series – real project by real students creating real community ben- efits “The workshops proved extremely helpful in enabling me to highlight employability skills and its link to what to do in the Leaders Program. In addition, the workshops were really helpful in providing me with knowledge on planning, organising and executing projects.” Bhararth Srinivasan, Student Leader, Faculty of Business and Economics, Monash University w w w.or gs t hat mat t
  30. 30. Zoom in Zoom out • Using Project Management as an Overlay For Your Higher Degree Research “It was a privilege to learn from Gary. His tools for success are useful and can be modified to suit individuals. I strongly suggest attending any of his workshops. In fact, I think all students should benefit from his knowledge.” Tessa Jones, PhD Candidate, Monash University • The Science of Public Speaking “Incredibly inspiring and comforting environment. Very useful and informative. Gary has an energy and vibrant personality, very encouraging and practical. Thoroughly enjoyed the experience. Kelsey Paske, Student Ambassador Faculty of Law, Monash University • Relationship Management For Managers “Impressive seminar delivered by a very knowledgeable and modern/forward looking person in this area of relationship management. Very good structure of the workshop with hands-on practical examples and applicability to work environments. I feel privileged to have been part of the workshop and all my queries had been successfully answered. The workshop has definitely enhanced my knowledge and will prove useful in improving my organisational and communication skills.” Girish Hurryvansh Aubeeluck, Faculty of Business and Economics, Monash University • The Seven Skills of Dialogue “Very insightful series of presentations and discussions on the importance of dialogue in communication with others in all walks of life – personal and interpersonal interactions. I appreciate your insight, knowledge and passion encouraging people to improve communication skills and bring out their best! Thanks Gary.” Maria Tirca, Student Ambassador Faculty of Pharmacy and Pharmaceutical Sciences, Monash University Using his vast experience Gary can assist you in designing and implementing a student development program that matches the needs of your university and your students. Visit for more information or email Gary at w w w.or gs t hat mat t
  31. 31. Zoom in Project Name & No. Project Delivery Date Dodgeball: Commerce vs. Arts Zoom out Tuesday 6th August 2013 MONASH University Facu lty of Busi ne ss a nd E c onom i c s Dodgeball: Commerce vs. Arts (Project-3) Prepared By Name Role Louise Taylor Alena Sen Liaison Officer Natalie Ringenbergs Arts Procurement James Chaplin Venue booking and marketing Toby Lu Support and Monitor/Reporter Shelly Judge Confidential Team Leader Head Chef and Shopper 31 Pal Leaders Program
  32. 32. Zoom in Zoom out 1 PROJECT CLOSURE REPORT APPROVALS 1.1 Project Background Overview • Dodgeball: Arts vs. Commerce replaced our original project of a 1,000 steps fundraiser challenge for the Starlight Foundation. This event aimed to provide first year students with the opportunity to have fun, meet new people and be active at Monash Sport. Our objective was to attract 25-30 students to verse each other in dodgeball based on their faculty. • Allocating tasks to each team member then successfully completing each task • Ensuring all team members were communicated with throughout the entire duration of the project • Providing charity tins which allowed donations to made and further information about Starlight Foundation to be given to those who are interested Generated a small amount of donations for the Starlight Foundation Best Practices: 1.2 Project Highlights and Best Practices 1.3 Project Closure Project Highlights: Synopsis • Attracting 15 students to our dodgeball match and BBQ • Running the event to time, having the BBQ ready upon completion of the dodgeball match Providing a platform for students to develop new relationships with other first year and older students • Confidential 32 This project is being closed as all project objectives and deliverables has been met. The last action that needs to be taken is to ensure that donations are passed on to Starlight Foundation and relevant costs that need to be transferred are done. Pal Leaders Program
  33. 33. Zoom in Zoom out 2 PROJECT PERFORMANCE Goals and Objectives Performance Success Criteria Performance Milestone and Deliverables Performance Schedule Performance Budget Performance 2.1 Goals and Objectives Performance 4. Cook a BBQ following the dodgeball match. We successfully cooked our BBQ and provided enough food and drinks for all participants. 1. Raise $255 for the Starlight Foundation. We did not achieve our goal of raising $255 for the Starlight Foundation from the proceeds to our event, based on the number of attendees on the day. 5. Work collaboratively as a team, ensuring that the work load was shared evenly. At times it was difficult to work as a team, with some team members being more involved than others. Overall all tasks allocated were completed. 2. Advertise our event using a number of methods (Bus/ Eco booking system, Facebook event, mid-year orientation day, posters around Clayton Campus, promoting to other first year students attending other Leaders students’ events). We created an eye catching poster which was given to participants upon signing up, as well as utilizing all of the advertising methods listed above. 3. Attract 25-30 first year students from the Faculty of Arts and Faculty of Business and Economics. We did not meet this goal as we attracted 15 people to our event. Confidential 33 2.2 Success Criteria Performance In order to deem our project successful, we needed to create a fun dodgeball match for all participants as well as providing a BBQ. Although we didn’t achieve the student at- Pal Leaders Program
  34. 34. Zoom in tendance expected, the event ran to time and was fun and enjoyable for the first year students. 2.3 Milestone and Deliverables Performance Deliverables were achieved with high quality and performance. In respect to the dodgeball game, we have great feedback from those who played who found it very enjoyable. As there were fewer members in each team, not only were the games short and sweet, but also the participants got a better chance to get to know each other. In respect to the BBQ, the food was on time, and well cooked. There was also plenty of food which allowed each participant to have as much as they wanted without being concerned over equitable distributions. 2.4 Schedule Performance • Attended workshop with Gary Ryan and decided on group project: 1,000 Steps Challenge • Had group meeting to discuss project and set tasks for each person. Decided on Starlight as a charity to support. Decided we wanted to give participants a token of appreciation for attending our event. • Created Facebook event for 1,000 steps. Reached 40 attendees. • Donation of $255 made to the Starlight Foundation for the purchase of 50 starlight stars as well as completion and submission of sanction documents. Louise contacted Parks Victoria to discuss running the fundraiser event at the 1,000 steps. Ranger stated it was unlikely that the event would be permitted as the 1,000 Steps is a memorial for the Kokoda Track and its associated foundation. • Met with Ali to discuss viability of project. • Group meeting to brainstorm ideas for our new project, deciding on a dodgeball, Arts vs. Commerce match to replace the 1,000 steps challenge. • Louise liased with the Starlight Foundation to ensure that all sanction documents for the 1,000 Steps Challenge were cancelled and organised the re-issue of sanction documents for the dodgeball match. • James liased with another student to design a poster to promote the event. Two drafts were created, emailed to the team and voted upon. • Natalie had a meeting with Arts PAL Faculty members and leaders to ensure their support of the event, and discuss avenues to attract first year arts students to the event. • James was provided with feedback and logos (from Arts Pal program and BusEco faculty) which was used to create the final poster. • Posters were emailed to Ali for printing. Re-printing was sent to Louise. All team members attended mid-year orientation to sign up members. Toby and Alena did a short spiel to the Commerce Orientation and Natalie did a short spiel to the Arts Orientation session to advertise our event. Cupcakes were made and distributed to those who signed up to attend during the lunch in the dining hall. • James organized hall and BBQ hire with Monash sport. Alena communicated and arranged booking payment with Ali. • Louise organized a new Facebook event, Natalie advertised the event via the Arts Pal Program Mentees Facebook page, and organized the flyer to be sent out to all existing 1st year Arts mentees via email. • Louise and Natalie sent reminder emails to first years who signed up on orientation day. • Shelley purchased food for BBQ using the BBQ budget prepared earlier. • Louise organised bread donation from Burwood Heights Bakers Delight. Established Leaders Facebook group • • • We also did not meet our goal of a donation of $255 to the Starlight Foundation using proceeds from the event. We had already made a donation to the Starlight Foundation for the purchase of merchandise (key rings) in the lead up to our initial event, the 1,000 steps challenge. We had approximately forty attendees register to attend this event however as we were unable to obtain a permit to fundraise at the 1,000 steps from Parks Victoria and uncertain weather conditions we abandoned this project. This did mean that we already had the sunk cost of the initial donation which we were unable to recoup from the dodgeball match. • Team meeting to discuss project. Confidential Zoom out 34 Pal Leaders Program
  35. 35. Zoom in Project Schedule Control Process: The control process was characterized by our use of the Leaders Facebook page on which we could organize ourselves and distribute tasks. Corrective actions made throughout the project: Zoom out 2.5 Budget Performance • Food and BBQ expenses were $116.50, which was below the allocated budget of $150. However, given the lower than anticipated attendance there was a lot of food left over. • Court hire was $42.60 1. Unable to do Starlight Walk, therefore project was changed to dodgeball match • 2. Flyers were printed before final edits which required re-printing 3. Not as many people attended as expected. This meant that the size of each dodgeball team needed to be changed on the day Aimed to recoup the $255 donation to The Starlight Foundation but only managed to raise $61 at the event, so loss was $194 • BBQ hire was $29.40 Confidential 35 Pal Leaders Program
  36. 36. Zoom in Zoom out 3 PROJECT CLOSURE TASKS 3.1 Resource Management merchandise were to be given away/sold. There is leftover Starlight merchandise that could be given to another project if it was in line with their aims and goals. The project required several resources which were a venue (Monash Sport), food and relevant Starlight merchandise. To acquire these resources, it required forward planning such as prior booking of the venue and planning of how much food/ drink was required. Measuring the amount of food/drink was difficult as number of people in attendance was difficult to estimate before the event. Initially, our group had wanted to run a project at 1000 steps in Dandenong but this event failed due to weather and venue concerns, so the rental of the venue was an added resource, that we originally did not expect. It is difficult to ascertain how these resources would be shifted towards other projects as all the resources we had were short-term or perishable. The venue was hired for two hours, including the use of cooking equipment and food/Starlight Confidential 36 The project knowledge will be recorded via the use of this report and also the personal reflections of each team member. All team members would also be happy to discuss the event details if required to a prospective future project team. This project could certainly be run again but timing of the event would need changing. This event should be run in first semester rather than second. The creation of an inter-faculty event requires considerable planning and this must be accounted for by future project teams as gaining support from several faculties can be difficult. 3.2 Issue Management The project has very few outstanding issues that need to be processed. All costs have been paid and team members reimbursed. We would also like to contact the participants to express our thanks and gratitude for attending our event, as Pal Leaders Program
  37. 37. Zoom in 3.1 Resource Management such as advertising on the BusEco booking system, using social media such as Facebook and approaching students during the second semester Orientation Day. The project required several resources which were a venue (Monash Sport), food and relevant Starlight merchandise. To acquire these resources, it required forward planning such as prior booking of the venue and planning of how much food/ drink was required. Measuring the amount of food/drink was difficult as number of people in attendance was difficult to estimate before the event. Initially, our group had wanted to run a project at 1000 steps in Dandenong but this event failed due to weather and venue concerns, so the rental of the venue was an added resource, that we originally did not expect. It is difficult to ascertain how these resources would be shifted towards other projects as all the resources we had were short-term or perishable. The venue was hired for two hours, including the use of cooking equipment and food/Starlight merchandise were to be given away/sold. There is leftover Starlight merchandise that could be given to another project if it was in line with their aims and goals. The project knowledge will be recorded via the use of this report and also the personal reflections of each team member. All team members would also be happy to discuss the event details if required to a prospective future project team. This project could certainly be run again but timing of the event would need changing. This event should be run in first semester rather than second. The creation of an inter-faculty event requires considerable planning and this must be accounted for by future project teams as gaining support from several faculties can be difficult. 3.2 Issue Management The project has very few outstanding issues that need to be processed. All costs have been paid and team members reimbursed. We would also like to contact the participants to express our thanks and gratitude for attending our event, as well as gaining their insight into the success of the event. Louise is working actively to ensure that the outstanding costs are reimbursed as soon as possible and as a group we will endeavor to gain insight into the pros and cons of our project and the event. 3.3 Risk Management Project Risks Mitigated: There were several major risks that needed to mitigated. The major risk was that we would have no-one attend our event. We mitigated this by advertising through university channels Confidential Zoom out 37 We also did prior planning and pre-booked all venues and purchased food and drink in advance to ensure that all participants knew where the event was and would have food and drink provided to them with no delay or problems. We also looked to give firm and clear instructions and ensure a controlled environment was present, to ensure that possibility of injury was low. Outstanding Project Risks: There are no outstanding project risks that are present. If participants feel the event went poorly, this may lead to a negative perception developing and may have an adverse effect on the image and reputation of the BusEco program. All indications so far have led us to believe that the event was a success and this should not be the case. 3.4 Quality Management Several quality management processes were implemented to ensure that the project ran smoothly. The centerpiece of our event was the dodgeball match and therefore we ran a set of rules that many people would be familiar with. Whether they played it during high school or watched the infamous “Dodgeball” movie, the rules hopefully were known to them and therefore allowed them to enjoy the game. This ensured that a good quality event was also conducted. All advertisements we created and methods employed were critiqued by the group to ensure that it achieved the goals outlined earlier in this report. This also ensured that the advertisement was relevant and effective in its marketing purpose and most importantly, did not lead to unwanted problems such as being considered disrespectful or biased. Unless all group members agreed, then a piece of advertisement was not used. We also ensured that all food and drinks served were safe to consume. This included checking expiry dates, getting the freshest produce possible and cooking the food properly. No food was served unless it passed inspection by three group members to ensure the health and safety of all participants. Post-event contact with participants to gauge the success of the event will also help us verify whether these quality control measures were effective. Pal Leaders Program
  38. 38. Zoom in Zoom out 3.5 C o m m u n i c a t i o n 3.6 Customer ExpectaManagement tion Management The project communication process was very comprehensive and we attempted to tap into all resources available to us. We utilized social media such as Facebook, presented our event to new students in both the Arts and Business and Economics faculties during Orientation Day, approached them directly to pitch our event and utilized university services such as poster boards and online booking systems. Approaching the students and Facebook were by far the most effective communication processes and definitely ones we would utilize again. The university booking system had no bookings unfortunately and posters had minimal effect. Utilizing word of mouth and existing relationships in the university was crucial to us gaining success in our event. During the project, the decision was made to get the emails of prospective participants and to contact them on a semi-regular basis to ensure that they were reminded of the event, its benefits and the cost of it. This decision was important and one that was not initially considered. Confidential 38 Customer expectations were managed carefully throughout the development and running of the project. When pitching these events to prospective participants, we were careful to not overhype the event and focus on the benefits it will have such as helping charity and meeting new people. Participants expected to have fun, meet new people and receive free food and we were able to meet all these expectations. We provided a relaxed environment for them to interact in. Participants expected to be able to meet new people and this meant that the more people that were there, the better. Our turnout was on the lower end and made it difficult for us to meet this expectation. However, everyone was friendly and out-going and we were proactive in interacting with participants to ensure they felt included. Generally speaking, the expectations did not vary greatly Pal Leaders Program
  39. 39. Zoom in Zoom out throughout the course of the project. The expectations of the participants were very similar to the goals we hoped to achieve. can be daunting. As such, we designed our project around activities that have proven success in bringing people together – team building through sport and food! 3.7 Lessons Learned Fair delegation of responsibilities Success: The successes of the event were that we were able to create an event for a group of people that allowed them to interact in a friendly and comfortable environment, develop new relationships, support charity and most importantly have fun. We were able to overcome initial obstacles and create the event We divided responsibilities evenly, made plans which were sustainable and achievable and ensured that administrative matters such as pre-booking the venue were done well ahead of time. This ensured that all food and equipment required was ready before the event. There was strong communication between team members particularly on the day and we were able to avoid any fights or major disagreements. We were able to support charity whilst providing a platform for new students to meet and interact with each other and this was satisfying for all involved. The game chosen was great as it was relaxed yet provided competition between all involved. Regardless of athletic or physical ability, participants were able to participate actively. Shortcomings: There were unfortunately some shortcomings in our event. Our initial plan of conducting an event at 1000 Steps failed as we did not have a well-thought out plan. Many details were missing and led to this event failing, after more than 25 people had signed up expressing their interest. There was also some miscommunication in regards to the purchasing of Starlight merchandise which unfortunately left us with a $255 cost. Whilst, communication improved as the group spent more time working together, it is important we do not get distracted. As close friends, it was easy to become distracted by other matters and therefore improvements in planning, time management skills and communication were crucial to finally conducting a successful event. Connection to the Employability Skills in your Lessons Learned section Critically evaluate and address the needs of our targeted audience. We believed that first year students were keen to start their time at university in an environment rich with opportunities to develop new friendships. We also understood that the environment and road to establishing this Confidential 39 This assisted us in ensuring that everybody played an integral role in successfully hosting the event. It was important that every leader felt as though they made a significant contribution to the event. It was vital to establish and ensure that key tasks were accomplished in a timely manner e.g. pre-booking the venue. Communication We learnt the importance of constantly communicating and alerting our sponsor (the Faculty of Business and Economics) to all matters involving financial assistance. Additionally, this key skill provided the group with confidence that the project was moving forward and addressed all issues that surfaced. Rapid conflict resolution Because our initial plans of hosting the event at the iconic 1000 steps could not progress we were forced to respond and rectify the issue in a timely fashion. We readdressed our previous viable project ideas, revamped our marketing strategy and communicated our issue to key personnel for advice. 3.8 Post Project Tasks The project has been completed and whilst it did not meet all our goals, particularly the number of people we wanted to participate and the donation amount, it was a successful event. We would like to communicate with participants about their experience to gauge their thoughts and what they feel could be improved. We hope to finalize the reimbursement of outstanding costs with the Faculty of Business and Economics and will attempt other methods to raise the donation amounts we have generated for the Starlight Foundation. These tasks will be done proactively as a group with Louise acting as our liaison with the Starlight Foundation. 3.9 Project Closure Recommendations This project involved creating a dodgeball event for primarily first-year/new students and creating a platform for people to meet new people, help the Starlight Foundation Pal Leaders Program
  40. 40. Zoom in Zoom out 3 PROJECT CLOSURE TASKS and have fun. We were able to deliver an event which satisfied these criteria and no major issues arose during the day. Great care was taken to ensure that venue and food/drinks were provided and that health and safety were factored in during the planning stage. In the future, we would recommend this even be run earlier during the first week of Semester One to maximize its effectiveness and also the target market available. This project has been accounted for financially as all costs have been met and have not exceeded budget at all. Whilst not all our goals were met, we were able to still deliver an event which satisfied all participants and allowed the cooperation of two faculties, Arts and Business and Commerce to deliver an event which was to the benefit of students in both faculties. We are confident that all outstanding issues (which are very few) will be resolved in due process and we can proudly say that we have delivered an event which has met the key objectives we set out to achieve. 3.10 Acknowledgements • Gary Ryan, Director of Organisations that Matter • Alison Richardson, Manager of Student Development at the Faculty of Business and Economics, Monash University • The Arts Faculty in assisting the recruitment of attendees • Monash Sport • Burwood Heights Bakers Delight in donating bread for our BBQ Prepared By Name Louise Taylor Approved By Role Team Leader Name Alena Sen Natalie Ringenbergs James Chaplin Toby Lu Shelly Judge Autumn Tran Role Liaison Officer Arts Procurement Venue Booking and Marketing Team Member Head Chef and Shopper Team Member Approval Date: 27 / 09 / 2013 Confidential 40 Pal Leaders Program
  41. 41. Confidential Zoom in 41 Zoom out Pal Leaders Program
  42. 42. Zoom in Project Name & No. Project Delivery Date The Best FAQing BBQ Zoom out 24th July 2013 MONASH University Facu lty of Busi ne ss a nd E c onom i c s The Best FAQing BBQ (Project-4) Prepared By Name Role Miranda Chung Sherwin Ho Financial executive Jennifer Lieu Marketing executive Hollia (Ho Kiu) Lam Creative director Jacqueline Chan Public relations officer Michelle Kan Project manager Iris Liu Confidential Director Event day coordinator 42 Pal Leaders Program
  43. 43. Zoom in Zoom out 1 Project Closure Report Summary Project Background Overview The objective of this BBQ was to welcome first year students to Monash University by organising a BBQ event to allow them to settle into university. This included providing them a BBQ lunch complemented with a FAQs sheet and the opportunity to ask any additional questions from a student’s perspective. 1.2 Project Highlights and Best Practices • Active engagement with the icebreaker activity • Positive feedback from Monash staff and students • Successful completion of the BBQ while meeting all our goals and objectives • Good hygiene measures • Good preparation of schedule for activities Excellent teamwork Fed over 40 students • Well organised logistics • Project Highlights: • 1.3 Project Closure Synopsis None. Everything was completed on the day of the event. Best Practices: • Meeting and planning of the budget Confidential 43 Pal Leaders Program
  44. 44. Zoom in Zoom out 2 PROJECT PERFORMANCE 2.1 Goals and Objec- • Adequate number of flyers distributed tives Performance 2.4 Schedule Project Highlights: Performance • To successfully run a BBQ for first year students Project Schedule Control Process: • To provide the students with useful and informative facts about the university • Facebook group for majority of information sharing and delegation of tasks • To successfully run an ice breaker activity for the students • Whatsapp group for basic group communication and updates • To raise awareness of student life/services/faculties • Texting for follow up and logistics • To provide opportunities for leadership roles and responsibilities for all team members • CC and Bcc of E-mails with Ali • Google Docs for Sharing of budgets • Team meetings with minutes recorded 2.2 Success Criteria Performance • No one was food poisoned Corrective actions made throughout the project: • There was sufficient amount of food • Buying more bread, because of unexpected demand. • Positive feedback from supervisor and students • Location of set up (access to power, shielded from the wind, fire alarm free area) • Music was restricted during the time of the BBQ due to university regulations but corrective action was taken (remained courteous and apologetic). 2.3 Milestone and Deliverables Performance • Team vision alignment • Delegation of tasks • Engagement of all group members • Purchase of materials • Approval for student information flyers • Booking of the sound system and BBQ • Waste management Confidential 2.5 Budget Performance $300 gift card Less expenses as from the receipt $250 = $50 44 Pal Leaders Program
  45. 45. Zoom in Zoom out 3 PROJECT CLOSURE TASKS 3.1 Resource Management setup and starting the BBQ. • Running out of bread • Complaints from Monash security regarding the music played during the restricted hour. Resources • Esky for the drinks 3.2 Issue Management • BBQ stove • • Food Music: We were told off for playing music during the restricted time (teaching time) • Transportation of food • • Venue hire Bread: We underestimated the amount of bread needed but fixed the problem with Sherwin purchasing bread from the campus centre • Ice-breaker materials • Music equipment 3.3 Risk Management Project Risks Mitigated: Challenges • • Choice of resources (esky was too small) • Failure to clarify the on exact location of the BBQ • Time management • • Food poisoning Meeting dietary requirements Time management during initial stages of equipment Confidential 45 Pal Leaders Program
  46. 46. Zoom in Zoom out Outstanding Project Risks: None 3.4 Quality Management • Ensuring that the food was cooked thoroughly • Making sure that there were sufficient flyers for everyone • Effective time management • Received positive verbal feedback from Monash staff and students 3.5 C o m m u n i c a t i o n Management • Facebook • Email • Phone (Whatsapp and text messaging) • Face to face meetings • Google Docs 3.6 Customer Expectation Management • Staff: Ensuring that the BBQ lunch met the orientation and teaching schedules • Students: Providing information and lunch in a friendly manner 3.7 Lessons Learned Overall • Event management – including leadership and teamwork skills • Ensure that Monash University rules and regulations are complied with Confidential 46 Pal Leaders Program
  47. 47. Zoom in Individual Employability Skills Lessons • Leadership: Having a common vision and being able to put it into action and also motivating each other. • Teamwork: Being flexible with roles, respecting other members, being inclusive of everyone, delegating tasks and responsibilities, collaboration and cooperation of the team, providing support and encouragement to other team members. • • Communication: Used different mediums of communication and communicated frequently. Ensuring that everyone understood their roles and responsibilities. Planning & organisation: SWOT analysis and creating budgets and strategies. • Initiative & enterprise: Representing Monash PAL Program and responsible for our actions. • Service excellence: Maintaining positive attitudes and enthusiasm and having high quality standards throughout the whole project. Collecting feedback to improve on future projects. Zoom out 3.8 Post Project Tasks Completing individual portfolios of the Leaders Program 2013. 3.9 Project Closure Recommendations • Using technology for communication is very efficient • Don’t hesitate to ask others for assistance/clarification • Work together as a team 3.10 Acknowledgements • Alison Richardson Self-management: Be aware of individual personalities, strengths and weaknesses and take into consideration when making decisions and allocation of tasks. • Amy (from MSA) • Gary Ryan • Problem solving: Be flexible, adaptive and develop innovative solutions. • Monash University staff • Technology: Facebook, BBQ, Phone (Whatsapp and text messaging) • Monash University first year students • Robyn Moroney • 4 PROJECT CLOSURE REPORT APPROVALS Prepared By Jacqueline Chan, Hollia Lam, Iris Liu, Michelle Kan, Jennifer Lieu, Sherwin Ho, Miranda Chung - Team Leader Approved By Name Role 1 Sherwin Ho Financial Executive 2 Jennifer Lieu Creative director 3 Hollia Lam Creative director 4 Jacqueline Chan Public relations officer 5 Michelle Kan Project manager 6 Iris Liu Event day coordinator 7 Miranda Chung Director Approval Date Confidential 47 04 / 10 / 2013 Pal Leaders Program
  48. 48. Zoom in Zoom out w w w.or gs t hat mat t Yes for Success! Unlocking Life Balance and Personal Success Created and designed by Gary Ryan – it’s like having your own personal coach without the ongoing costs! Purchase the entire 10 Module Program Now! Define what Life Balance and Personal Success mean to you and create a detailed plan for creating the future you desire. This program has been tested with over 6,000 people in live workshops throughout Australia – now you can have access to 100% of the easy to use content. • • • • • • • Discover a system that will enable you to clarify exactly what personal success means to you Complete a structured, proven approach to creating your dreams, hopes and desires Achieve life balance A pathway to enable you to create the success you want Learn a process that you will use for the rest of your life Get ALL aspects of your life on track Be more planned and not reactive to life’s events! This program has been designed to allow you to optimise your preferred learning style and includes: • • • • • Videos for each of the 10 Modules; Transcripts for each of the 10 Modules; MPS Audio files for each of the 10 Modules; and Exercise and Action Sheet Templates for each of the 10 Modules Literally take this program anywhere you go and use your time travelling to and from work, university or at home to work your way through the program! Turn your desires into actions and create the life you desire. Visit to purchase your program now!
  49. 49. Zoom in Project Name & No. Project Delivery Date Hollywood Fun Day Out Zoom out 2nd August MONASH University Facu lty of Busi ne ss a nd E c onom i c s Hollywood Fun Day Out (Project-5) Prepared By Name Role Xinyu Xia Yu Li Book Keeping and Budgeting James Li Book Keeping and Budgeting Johan Lie Facilitating and Monitoring Yue Sun Marketing and Selling Suxia Duan Confidential Leader Digital Design 49 Pal Leaders Program
  50. 50. Zoom in Zoom out 1 PROJECT CLOSURE REPORT SUMMARY 1.1 Project Background Overview Hollywood costumes show is one of the greatest events throughout the world and is hold in Melbourne for the first time. Our team brought students to Hollywood costumes show so that they could have a unique opportunity to explore the world of Hollywood and make friends with each other. In the meantime, students could feel art of cinematic costume design and see the classic Hollywood Costumes. This project has created an entertaining and meaningful experience outside university environment. 1.2 Project Highlights and Best Practices Project Highlights: • Around 20 students participated from different faculties • Hollywood costumes show is held in Melbourne for the first time • A good presentation about costumes provided by tour guide • A nice lunch after show
  51. 51. Zoom in Best Practices: • clearly task allocation to ensure the project ongoing • effective marketing strategies via different channels (Facebook, twister, and so on) • A reasonable budget plan 2 Zoom out 1.3 Project Closure Synopsis • Collect feedback from sponsors and student • Transfer remaining money to sponsors PROJECT PERFORMANCE 2.1 Goals and Objec- 2.4 Schedule tives Performance Performance • Offering students a unique opportunity to explore the world of Hollywood Planned Project Delivery Date: • Educating students the art of cinematic costume design and seeing the classic Hollywood Costumes Team member duties and key dates: • Creating an entertaining and meaningful experience outside university environment • Managed to secure an educator-led tour as planned which enhanced students’ understanding of the art of costume design and overall experience • Students were provided free lunch upon exhibition finished 2.3 Milestone and Deliverables Performance • Managed to book an educator-led tour and tickets • Designed posters to advertise on campus, PAL booking system and Facebook 51 Everything to be finalised by the 8th April Elle: ticket booking and selling, booking for sport venue • We aimed to have 20 students come for exhibition. In actual, 15 students came for the exhibition Promotion materials are ready by 7th April (include Facebook ad, poster, tickets). • • • • 2.2 Success Criteria Performance Confidential 10am -1pm Friday, 26th April Johan: booking for restaurant • Adele and Victor: poster and ticket design and printing • James: meeting recording and writing proposal • Li: budget and cost control Project Schedule Control Process: • We had regular meetings on campus and used Facebook, email, phone and Google Doc to exchange ideas and write project plan • Informed Alison of our progress or change of the plan • Kept each members informed about the progress of the project if someone was absent • Kept a track record of dates, contents and outcomes of each meeting Pal Leaders Program
  52. 52. Zoom in Zoom out Corrective actions made throughout the project: • Project delivery date were postponed to Friday, 2nd August, 9:30am-1:30pm • Sports activity were cancelled and lunch was optional • Everything was finalised by 30th August • Everyone was involved in selling tickets 2.5 Budget Performance Revenue • Tickets selling price at $10 X 15 people = $150 • Tickets subsidy at $4 X 15 people = $60 • Meal subsidy at $150 • Promotion subsidy, including $10 for renting tables and $10 for printing flyers Total revenue = $380 Expenses • Tickets costing $14 X 15 people = $210 • Meal expense $60 • Promotion expenses including $10 for renting tables and $10 for printing flyers Total expenses = $290 Net profit = $90, which was given back to our sponsor
  53. 53. 3 Zoom in Zoom out PROJECT CLOSURE TASKS 3.1 Resource Management 3.6 Customer Expectation Management We need a table when we promote the event, and find out that it requires at student card with a payment for $10/table. Sponsor: AlisonRichardson 3.2 Issue Management Ticket selling method is a major task for the event, as suggested by the supervisor, we tried the booking system at first. However, the one who clicked participate might not show up on the day since they did not pay. In the end, we choose to sell the printed tickets. • Construct a high-performance team: each team members was assigned with a certain role and team had a clear vision • Learn and develop a broad range of skills by project management: all of the team members attended a range of workshops and tried to implement what they learned by doing a real project • Enhance student to student experience: the team launched a project providing opportunities for students from various faculties to make friends with each other 3.3 Risk Management Students attending the project Project Risks Mitigated: Weather is one of the concerns, people might not show up if the weather is unfavorable. Punctuality for the group entrance is another one, as the delay might result in a default payment. Therefore, we gathered at the Flinders Street Station on the day half an hour before the assigned time. • Enjoy costume show: the team arranged a tour guide to give detailed information behind each costume • Meet new friends: the team introduced students to each other and broke the ice Outstanding Project Risks: 3.7 Lessons Learned The project is a one off event, and there is no outstanding project risks found yet. Overall 3.4 Quality Management We built up project management skills by doing an actual project. Firstly, we hold our weekly meeting goes on to make sure we keep in pace with the planning objectives. Secondly, we use one ticket one name method to avoid any mistakes in money collection - Leadership: Individual Employability Skills Lessons 3.5 C o m m u n i c a t i o n Management At the team level, we communicated through Facebook, WeChat, phone call and weekly team meeting. At the external level, we used Booking System and Facebook for promotion and booking. Confidential 53 • Used Facebook and Google doc to keep each team member informed about the progress • Hold a regular meeting by team members, with specific objectives of each meetings - Teamwork: • Team members worked closely to carry on the project • Learned to contribute own ideas and solve conflicts • Communication: Pal Leaders Program
  54. 54. Zoom in Zoom out Planning & organisation: Technology: • set up dates and deadlines • • prepared contingent plans for unexpected events designed flyers and posters using professional soft wares; • organized materials for promotions • arranged online ticket booking system; 3.8 Post Project Tasks Initiative & enterprise: • took initiative to do promotion regarding the project; • What tasks, if any will be completed after the submission of this report? negotiated a discounted price for group tickets; Service excellence: • recognized that each member’s output depending on other member’s contribution; • understood the expectations of our customers; 3.9 Project Closure Recommendations • • Self-management: Identify a project that everyone has passion to do it; Get more helps from sponsors; • Start the promotion early in the semester; • balance the time between studying and extracurricular activities • Monitor the whole promotion process; • devoted to the project and fulfill responsibility upon the project 3.10 Acknowledgements Problem solving: • handled unexpected events such as some students failed to arrive on time; • Sponsor Alison Richardson, Student Development Undergraduate; Julie Ralph, Student Development Undergraduate; calculated budget in details; 4 PROJECT CLOSURE REPORT APPROVALS Approved By Name 1 Role Xinyu Xia Leader 2 JYu Li Book Keeping and Budgeting 3 James Li Book Keeping and Budgeting 4 Johan Lie Facilitating and Monitoring 5 Yue Sun Marketing and Selling 6 Suxia Duan Role Digital Design Approval Date: 5 / Oct / 2013 Confidential 54 Pal Leaders Program
  55. 55. Confidential Zoom in 55 Zoom out Pal Leaders Program
  56. 56. Zoom in Project Name & No. Project Delivery Date Bounce Day, Team #1 Zoom out Friday, 2 August 2013 MONASH University Facu lty of Bus i ne s s a nd E c onom i c s Bounce Day, Team #1 (Project-6) Prepared By Name Role Adrian Curro Team Leader – Marketing Assistant & External Communications Xing Yeh Team Member – Marketing Coordinator, Internal Communications & Finance Officer Ardisa Wibowo Team Member – Marketing Coordinator & Internal Communications Aloysius Ho Team Member – Marketing Assistant & Catering Coordinator David Wang Team Member – Marketing Assistant Lauren Ho Team Member – Marketing Assistant Chris Wells Team Member Approval Date: 5 / Oct / 2013 Confidential 56 Pal Leaders Program
  57. 57. Zoom in Zoom out How to use this report template - overview PROJECT CLOSURE REPORT PURPOSE The Project Closure Report is the final document produced for your project and is used to assess the success of the project, identify best practices for future projects, resolve all open issues, and formally close the project. PROJECT CLOSURE REPORT GOALS This Project Closure Report is created to accomplish the following goals: • Review and validate the milestones and success of the project. • Confirm outstanding issues and recommendations. • Identify project highlights and best practices for future projects. Confidential 57 Pal Leaders Program
  58. 58. Zoom in Zoom out 1 PROJECT CLOSURE REPORT SUMMARY 1.1 Project Background Overview - Managed to defeat a group of small kids in a dodgeball contest. NB: Small kids can be tough to beat! They are light and nimble and have smaller body surface area, making them difficult to be ‘out’. The project was delivered at Bounce Inc, a large indoor trampoline park located in Glen Iris. The goals and objectives of the team project were: • • To facilitate a fun-filled and social activity for first-year BusEco students Best Practices: • To enhance the first-year student experience • To provide a platform for expanding the participants’ network of friends and contacts - Strategic decision-making: • Initially the team had decided upon the project idea of The Amazing Race (sports-based). Concerned with the time involved in creating race schematics and the level of interest the targeted students would regard this project idea, we made an executive and unanimous decision to cease proceeding with this project idea. This was a good decision to make at the time as it is always less costly to do so during the planning stage of a project rather than during the implementation/execution stage. We turned our focus towards brainstorming new project ideas and finally decided on Bounce Day. • It was strategic for the team to market the Bounce Day event and also set up a registration & fee collection table during Orientation Week. In our view, this allowed us to market the idea to our “target audience” and thus maximise the number of registrations. Success criteria for our project included: • To reach a targeted group size of 20 students (including the 7 BusEco Leaders) • To attain a 100% injury-free event outcome • To have enhanced the first-year student experience • To have enjoyed a fun-filled, social activity • To have made new friends 1.2 Project Highlights and Best Practices - Clear separation of duties: • During the initial enquiry and survey stage of our project, we knew that the Team Leader would be the one responsible for making direct enquiries to Bounce Inc regarding issues such as pricing and payment options. • We also clearly divided up the Team Members into marketing teams for both Clayton and Caulfield campuses. • We also clearly decided on the Team Member who would be responsible for managing the lunch catering for the actual project launch day (i.e. on Bounce Day). • By having a clear idea of which Team Member was responsible for what sort of tasks, we were able to have a clear objective in mind and execute them accordingly, Project Highlights: • Successfully liaised with student bodies and other Monash University associations (e.g. MSA, Monash University Campus Management, Venues Office) to proceed with our project marketing activities. • Achieved great success in recruiting interested participants during Orientation Week. • Had a highly enjoyable time on Bounce Day with all participants engaged in the various activities offered at Bounce Inc Confidential Received positive feedback from the Bounce Day participants, who all recommended the event to future firstyear students. 58 Pal Leaders Program
  59. 59. Zoom in without any risk of interference or doubling-up in duties. We feel that this ensured our project was able to run smoothly during these initial stages. Clear and constant communication: • It was important for all team members to be up-todate with the project progress and any communications between team member(s) and external party. We had adopted the practice of “CC” other team members in all email correspondence. We had also set up a Facebook group dedicated to all project discussions. This was a wise decision given the difficulty to coordinate each team member’s schedules and find a time when all members were free to attend a face-to-face meeting/ discussion. Zoom out us immensely in the marketing stage of our project. We were able to spread word of our project event before and during the most critical stages of our project’s marketing phase. We would not have been able to utilise this resource if not for Ali notifying all BusEco Leaders. 1.3 Project Closure Synopsis Project Bounce Day was successfully launched on Friday, 2 August 2013. This project is now being closed as all project objectives and deliverables have been satisfied. All team members are in agreement on this. - Awareness and utilisation of available resources: The ability to include a project flyer in Orientation flyers and have an online event registration system set up assisted Confidential 59 Pal Leaders Program
  60. 60. Zoom in Zoom out 2 PROJECT PERFORMANCE 2.1 Goals and Objectives Performance Out of those who responded, they had all agreed that Bounce Day enhanced their first-year student experience and that they would recommend Bounce Day as an activity for future first-year students to participate in. Please refer to Section 1.1 of this report for the original project objectives. The overall actual project performance achieved all the intended project objectives. 3. To provide a platform for expanding the participants’ network of friends and contacts 1. To facilitate a fun-filled and social activity for first-year BusEco students The target audience for Bounce Day was first-year BusEco students. We had ensured that it was indeed first-year BusEco students that participated in Bounce Day by strategically planning our marketing activities during Orientation Week and confirming with the students, as they registered, their first-year status. Not only did Bounce Day include a two-hour session at BounceInc, we tried to maximise opportunities for fun and social interaction by catering for (an opt-in) lunch. We strongly believe that we were able to achieve this objective. All Bounce Day participants participated in the various activities offered at BounceInc and it was evident that the atmosphere of the day was light-hearted and energy-filled. On Bounce Day, we could see that as the day progressed the event participants became quite social with both the BusEco Leaders and other fellow first-year participants. Some of the BusEco leaders had even witnessed the exchange of contact information between the participants. From this it can be inferred that we were able to use Bounce Day as a platform for expanding the participants’ network and friendship group. 2.2 Success Criteria Performance Please refer to Section 1.1 above for details of the project success criteria. Our evaluation of actual project performance in terms of the project success criteria is as follows. 2. To enhance the first-year student experience 1. To reach a targeted group size of 20 students We believe that Bounce Day was successful in enhancing the (including the 7 BusEco Leaders) first-year student experience. Our belief is based on our observations on the day. Furthermore, we prepared feedback sheets, which included this objective as a feedback question. Confidential 60 We would like to acknowledge that most team members had put in considerable effort to maximise the probability of suc- Pal Leaders Program