Flexera Software FlexNet Manager Suite Global Security Company Success Story

1. Success Story:
Global Security Company
Customer Profile: A Fortune 500 global security company from the United States. “If your company has not been managing and
Challenge: The customer centralized IT in 2009, integrating IT services for all optimizing software licenses—it is missing out on a
business sectors into one IT organization. Prior to this time, the company had disparate huge opportunity to save money and manage risk.
IT asset management (ITAM) and wanted to streamline for process efficiency and cost We’re just scratching the surface, but the payback
savings. Challenges included inconsistent hardware/software management, inability to
has been almost instantaneous. Without facts and
fully leverage IT procurement and decentralized software contract management limiting
the company’s ability to negotiate favorable terms. data, you cannot make informed decisions.”
Solution: The company selected FlexNet Manager Suite for Enterprises as the
management tool underpinning its ITAM and license optimization processes, providing
Director of IT Asset Management
continuous license compliance and optimized spend management from the desktop
Global Security Company
to the datacenter. Their initial focus was optimization of SAP licensing using FlexNet
Manager for SAP Business Suite. Implementations of the FlexNet Manager Platform,
and FlexNet Manager for Engineering Applications are also underway.
Benefits: With FlexNet Manager for SAP Business Suite, the company has
documented usage of SAP software licenses for each user and discovered that
20% of its SAP licenses were unused. This allowed the company to avoid new SAP
license purchases, saving approximately $1 million. The company is now streamlining
purchasing and leveraging the information provided by FlexNet Manager Suite to
negotiate more favorable software license contracts for SAP, Microsoft and other
software vendors.
Managing hardware and software from Flexera Software, to address the need The primary objective of the customer’s
assets collectively across all of the for data collection, analysis and optimized ITAM investment was to provide enterprise-
customer’s business segments represented management of software assets across class asset management to improve
a large opportunity for cost savings the enterprise. bottom-line results. The Director of IT Asset
and risk mitigation. The company had Management was hired to fill the new
diluted its negotiation power due to its Flexera Software Enterprise License position in 2009 and was tasked with
decentralized, business sector silo’ed Optimization (ELO) Maturity Model right sizing all IT assets in the company’s
approach to software asset management portfolio. The director quickly pulled
• Level 1—“Installed”: Identify existing
(SAM). No single business segment had together a plan that would capture new
hardware and software.
adequate data to effectively negotiate asset information at purchase time,
software license terms or withstand the • Level 2—“Managed”: Reconcile
refreshing all data over its 3 to 5 year
scrutiny of an audit, thereby exposing purchased versus installed licenses at refresh rate and focusing foremost on
the customer to both compliance risk a point-in-time. accuracy. The customer was at Level 1
and exorbitant software license costs. • evel 3—“Continuously Compliant”:
L or Level 2 (Installed/Managed) in
The company recognized the need to Automated purchased versus Flexera Software’s Enterprise License
mature its ITAM operation in order to installed reconciliation and Optimization Maturity Model—with
streamline operations and gain control contract management for just the ability to identify hardware
of its software estate to reduce ongoing continuous license compliance. and software assets for most vendors,
software expense. and the ability to create ad hoc license
• evel 4—“Optimized”: Entitlement
L reconciliation reports for others.
The customer took proactive steps at the based license management
advice of its newly-hired CIO and created to optimize software usage Corporate expectations evolved
a new management position entitled and spend. and a year or so into the company’s
Director of IT Asset Management. This implementation, the customer decided it
role would be responsible for developing The Maturity Model describes levels wanted to use internal chargeback for IT
a plan, staffing, defining processes— of software asset management and license services as well. This function would add
maturing and centralizing IT Asset optimization maturity and can be used complexity and additional process steps.
Management (ITAM). Planning activities to help organizations assess current state Successful implementation of chargeback,
resulted in approval for hiring new staff and make plans for improvement. The automated license reconciliation and
members, review of existing management highest level of maturity—Optimized— license type optimization, along with other
toolsets and ultimately the selection of equates to highest and fastest return software asset management and license
FlexNet Manager Suite for Enterprises, on investment. optimization capabilities would move
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2. the company from Level 1-2(Installed/ Multi Client
2,060
CB, 0
Multi Client
Managed) to Level 4 (Optimized) of the Test 39
CB, 143
Before Consolidation Test 8
After Consolidation
Enterprise License Optimization Maturity ¢ Multi Client ¢ Multi Client
4,195
Model; an optimized environment. Still, ¢ Professional ¢ Professional
Employee
the chargeback mechanism depends on Professional Limited
Self-Service
2,776
Limited
¢ 10,285 ¢
accurate data to ensure business units Employee
6,834 Professional Professional
Self-Service
and departments are charged properly. 17,412 Limited
Professional
¢ CAT ¢ CAT
Chargeback initially focused on PCs and 4,682 ¢ Developer CAT 16,313 ¢ Developer
servers and later will include additional ¢ Employee ¢ Employee
asset categories including software. 2,211
Self-Service Self-Service
Developer 0 ¢ Test ¢ Test
The Customer’s Selection of FlexNet
Manager Suite for Enterprises
Figure One: FlexNet Manager for SAP Business Suite SAP License Consolidation
The customer evaluated their existing
asset management tools and concluded The charts in Figure 1 show how the substantial license compliance liability
they were not robust enough to accomplish customer was able to restructure its SAP with this vendor. Once FlexNet
many goals of its ITAM initiative, licenses based on the SAP usage analysis Manager Platform was installed,
particularly for SAM and license provided by FlexNet Manager for SAP the same data was analyzed and
optimization. The latter requires the Business Suite. The required number of once again a risk assessment was
ability to not only track usage of key Professional user, Limited Professional performed. FlexNet Manager Platform
applications such as SAP, but also user and Employee Self Service user provided more accurate analysis of
streamline the process of reconciling licenses all declined significantly, while the software inventory data which
licenses purchased versus installed the least expensive category—CAT (time showed a license liability that was
software, and apply the correct license card users) increased. reduced by about 75%, as compared
entitlements contained in the complex to their existing tool, saving the
and dense software license agreements A successful trial gave the customer the company more than $400,000. The
in order to reduce consumption. confidence to move ahead with an initial IT director explained that “Flexera
purchase of FlexNet Manager for SAP Software, through its Application
Moving ahead, the company utilized Business Suite for 40,000 SAP users. Recognition Library, was able to show
analyst reports and market information This has since been expanded to 55,000 that many devices did not actually
in search of viable SAM and license SAP users. In addition, the company have software installations for this
optimization solutions. Flexera Software purchased FlexNet Manager Platform for vendor’s products.”
was among the finalists after the company 77,000 desktops, laptops and servers,
ruled out large suite products and several • icense Repository for Entitlements
L
and FlexNet Manager for Engineering
SAM point tool vendors. During its search, and Contracts: Previously, the
Applications for 25,000 engineering
the customer used SAP software as a customer didn’t have a central
tool users; all representing a substantial
test case and had excellent results with repository for software license
investment in the SAM and license
FlexNet Manager for SAP Business Suite. entitlements and contracts. Now
optimization program. The implementation the FlexNet Manager Platform is the
of FlexNet Manager for SAP Business
The customer, like many large enterprises central repository and so far they
Suite alone has enabled the customer to
today, did not have good inventory or have captured the entitlement data
move from Level 2 (Managed) to Level 4
usage tracking, and in order to “get the for about 60% of their software
(Optimized) in the ELO Maturity Model spend. With this entitlement data
job done,” it bought SAP licenses without for its SAP software – achieving a fully
fully validating the need. The company and accurate inventory data,
optimized position that will ensure the
regularly thought that it needed more SAP Flexera Software’s solution can
company only buys what it needs, and
licenses. Using FlexNet Manager for SAP report an accurate and optimized
uses what it owns.
Business Suite, the customer was able license position. This has greatly
to demonstrate that, in fact, many SAP reduced the company’s license
Quantifying the Value of FlexNet
licenses had been assigned but were not liability risk going forward.
Manager Suite
actively being used. The findings of this The customer has benefited from its • Microsoft true-up: The customer’s
analysis revealed that 20% of all SAP deployment of FlexNet Manager Suite knowledge of its Microsoft software
licenses were unused or “shelfware.” This solutions in a number of ways. Benefits deployment and use is now vastly
information was now visible because of in the areas of risk management and superior to what it had before
the product’s ability to track, analyze and expense control are most dominant. implementing the Flexera Software
report on SAP application usage and FlexNet Manager for Microsoft
automatically recommend the optimal • isk Mitigation: The customer faced
R solution (part of the FlexNet Manager
license type for each user. an external license audit for client side Suite). With its ability to manage “off-
(i.e. desktop) software and gathered network” machines, FlexNet Manager
The IT director stated that “The Flexera all of its software installation and
Flexera Software LLC Schaumburg United Kingdom (Europe, Australia (Asia, Platform, allows theoffice locations visit:
For more customer to track
1000 East Woodfield Road, optimization solution
Software SAP license entitlement data using its existing www.flexerasoftware.com
(Global Headquarters): Middle East Headquarters): everything in one place, versus having
Pacific Headquarters):
Suite 400 fast, real results and the tool did
provided +1 800-809-5659 asset management tools. The tool 3-9895-2000 to use multiple resources.
+44 870-871-1111 +61
Schaumburg, IL 60173 USA
what they said it would do.” reported that the company had a
+44 870-873-6300
Continue
Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners.
FMS_CS_Global-Security_Jun12

3. And since they are able to see The implementation of Flexera Software’s internal billing data, supporting internal
everything on the inventoried Enterprise License Optimization solution and external audits and review/sign-off
machines, they are able to do has significantly contributed to the ITAM on all IT asset contracts.
their cleanup/uninstalls properly, team saving more than $10 million per
which reduces license liability. The year for two years running. The customer’s IT function is maturing
FlexNet Manager for Microsoft with an “all business” approach. It has
Product Use Rights Library has FlexNet Manager Suite has enabled successfully advanced from Level 2
enabled the company to reduce the customer to optimize and reduce (Managed) to Level 4 (Optimized) in the
license consumption for Microsoft software purchases of new licenses and Enterprise License Optimization Maturity
products by leveraging their license ongoing maintenance with a high degree Model for selected software assets and
entitlements, and has helped them of accuracy, positively impacting the vendors, at a very rapid pace. Its objectives
effectively manage MSDN licenses. company’s software budget. This has are to build a well-managed, efficient asset
Consequently, its recent annual true- provided a very quick return on its initial lifecycle management process to ensure
up resulted in not only a significant capital outlay. The customer expects license compliance, improve utilization
reduction in the staff preparation time, savings and license compliance risk and reduce both cost and risk for hardware
but also a reduction in license true- mitigation benefits to increase and software assets. The company has
up liability from about $5 million to substantially as the company expands taken a professional, methodical approach
around $300,000. the software asset management and to establishing its SAM and license
license optimization process across optimization program and is improving
• oftware Purchase Avoidance:
S
all its major software vendors. the company’s bottom-line as a result.
One of the strongest values of
FlexNet Manager Suite is the
Moving Ahead with Full Deployment About Flexera Software
savings that will result from
The customer has ambitious plans as the Flexera Software is the leading provider
purchasing only licenses that
IT asset management team readies for full of strategic solutions for Application
are needed for the organization.
SAM and license optimization deployment, Usage Management; solutions delivering
The customer experienced
seeking in excess of $12 million in hard continuous compliance, optimized usage
demonstrable savings with SAP by
savings. The expansion of the FlexNet and maximized value to application
identifying unused licenses and by
Manager Suite footprint will be used to producers and their customers. Flexera
restructuring its SAP license types in
accomplish this goal. There are currently Software is trusted by more than
line with actual usage, resulting in
more than 2000 software titles in use. 80,000 customers that depend on our
cost savings of $1 million. Going
The team will be collecting more facts and comprehensive solutions - from installation
forward, they will be able to
more data to achieve savings on any and and licensing, entitlement and compliance
right-size their SAP estate using the
all unnecessary software license purchases. management to application readiness
information provided by FlexNet
Some of the targeted applications include and enterprise license optimization - to
Manager for SAP Business Suite.
products from Microsoft, Adobe, Oracle, strategically manage application usage
SAP as well as engineering applications. and achieve breakthrough results realized
The company also owned 2200 licenses
only through the systems-level approach
for another software product—SnagIt. They
Moving forward, the process will be we provide. For more information, please
got user requests for 6,000 copies of this
to collect the physical, financial and go to: www.flexerasoftware.com
application to be migrated to Windows
contractual data needed to manage
7. But after performing a usage analysis
a broader set of assets and provide
with FlexNet Manager Platform, it was
reports to internal departments who
determined that only 500 people actually
are the customers. Core components
used this software, eliminating the need to
of the process involve capturing data,
purchase up to 3800 additional licenses,
validating entitlements, optimizing license
corresponding to a cost avoidance savings
purchases and allocations, providing
of about $40,000.
Flexera Software LLC Schaumburg United Kingdom (Europe, Australia (Asia, For more office locations visit:
1000 East Woodfield Road, (Global Headquarters): Middle East Headquarters): Pacific Headquarters): www.flexerasoftware.com
Suite 400 +1 800-809-5659 +44 870-871-1111 +61 3-9895-2000
Schaumburg, IL 60173 USA +44 870-873-6300
Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners.
FMS_CS_Global-Security_Jun12