2. User Experience and Accessibility:
An Analysis of County Web Portals
Journal of usability studies (Vol. 9, Issue 1, November 2013 pp. 25-41)
How to audit web portal accessibility
Intoit articles (17, 14 -19)
Portals –It’s all about the User Experience
Jeanne Friedman, New Tilt Inc.
D4U
Faisal Imran
MS(IS&T)
Quaid-i-Azam university
Islamabad
2
3. Website usability reinforces trust in e-government
e-government are facing issues in usability and
accessibility
This study applies usability heuristics and automated
analyses to assess accessibility and usability
To assess usability, 14-point usability heuristic applied
To assess accessibility, Wide Web Consortium’s (W3C)
HTML validator applied
Mobile support also examined
User Experience and Accessibility:
An Analysis of County Web Portals
Introduction
4. E-government web portal provide single point service
to citizens
Web-based government services open the door for
using a customer-oriented approach to focus on end-
user “concerns and needs” to both engage and
empower citizens
These portals should be accessible and usable by
citizen and support mobile driven readiness
User Experience and Accessibility:
An Analysis of County Web Portals
E-government Portal
5. Website user experience focuses on site usability and
readiness to embrace and adapt to new
communication technologies such as mobile devices.
Website should provide easiness to user to perform
task
User Experience and Accessibility:
An Analysis of County Web Portals
Usability in e-Government
6. Users expect and have a right to accessible content
Accessibility is making information accessible for
users with disabilities
This study uses WAVE, a free automated tool for
evaluating site accessibility that has been used as an
indicator of web page accessibility in a range of
studies.
User Experience and Accessibility:
An Analysis of County Web Portals
Accessibility in e-Government
7. For Positive user experience, provides the way user
prefer to use the website
Separate style sheet should be used to provide portal
accessibility
Lack of mobile access discourages the user
accessibility
User Experience and Accessibility:
An Analysis of County Web Portals
Mobile Devices and the Digital Divide
8. Portal adoption
Higher numbers of residents might require more coordinated
websites to have a better user experience finding the resources they
need in a complex local government.(Google search for the county name
and Alabama, and examined the first 30 results)
Usability
User should able to locate the information easily (14 usability standards
apply to measure this)
Best coding practices
Accessibility standards, valid HTML, and the use of external style
sheets (WAVE and W3c tool used to measure this)
New communication technologies
The widespread adoption of mobile Internet access by the general
population is still relatively recent (Examined HTML Code)
User Experience and Accessibility:
An Analysis of County Web Portals
Areas
9. List of county web portal is compiled addresses for
the 67 Alabama counties
Identified websites that serve as portals, only 39
Portal Identified, 1 Portal is not working
Conducted a heuristic evaluation of the usability of
each homepage
An automated evaluation of best coding practices is
conducted
code of CSS for mobile devices examined
User Experience and Accessibility:
An Analysis of County Web Portals
Study Design
10. Each county portal homepage’s accessibility using the
WAVE online accessibility tool
Compliance with World Wide Web Consortium (W3C)
coding standards by submitting each county
homepage to the W3C’s HTML validation tool
Categorized data into four primary areas: the
adoption of portals, usability, best coding practices,
and the adoption of new communication technology
User Experience and Accessibility:
An Analysis of County Web Portals
Study Design
11. Total portal 39, one portal not working
Out of 38 portals 58.2% have adopted web portals for
e-government (Portal Adaptation)
81.6% portals used text links, 81.2% use navigation, and
39.5% change color after visit. On average, sites met
between 10 and 11 of the 14 tested usability
criteria(Usability)
Only 10.8% had no validation errors (coding practices)
Only 15.8% being prepared for support new
communication technology (new communication technology)
User Experience and Accessibility:
An Analysis of County Web Portals
Results
12. Developers need to go beyond standards to make
sites universally usable
Examining the adoption and use of style sheets for
mobile devices
User Experience and Accessibility:
An Analysis of County Web Portals
Recommendations
