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User Experience and Accessibility

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User Experience and Accessibility: An Analysis of County Web Portals

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User Experience and Accessibility

  1. 1. User Experience and Accessibility: An Analysis of County Web Portals Journal of usability studies (Vol. 9, Issue 1, November 2013 pp. 25-41) How to audit web portal accessibility Intoit articles (17, 14 -19) Portals –It’s all about the User Experience Jeanne Friedman, New Tilt Inc. D4U Faisal Imran MS(IS&T) Quaid-i-Azam university Islamabad 2
  2. 2.  Website usability reinforces trust in e-government  e-government are facing issues in usability and accessibility  This study applies usability heuristics and automated analyses to assess accessibility and usability  To assess usability, 14-point usability heuristic applied  To assess accessibility, Wide Web Consortium’s (W3C) HTML validator applied  Mobile support also examined User Experience and Accessibility: An Analysis of County Web Portals Introduction
  3. 3.  E-government web portal provide single point service to citizens  Web-based government services open the door for using a customer-oriented approach to focus on end- user “concerns and needs” to both engage and empower citizens  These portals should be accessible and usable by citizen and support mobile driven readiness User Experience and Accessibility: An Analysis of County Web Portals E-government Portal
  4. 4.  Website user experience focuses on site usability and readiness to embrace and adapt to new communication technologies such as mobile devices.  Website should provide easiness to user to perform task User Experience and Accessibility: An Analysis of County Web Portals Usability in e-Government
  5. 5.  Users expect and have a right to accessible content  Accessibility is making information accessible for users with disabilities  This study uses WAVE, a free automated tool for evaluating site accessibility that has been used as an indicator of web page accessibility in a range of studies. User Experience and Accessibility: An Analysis of County Web Portals Accessibility in e-Government
  6. 6.  For Positive user experience, provides the way user prefer to use the website  Separate style sheet should be used to provide portal accessibility  Lack of mobile access discourages the user accessibility User Experience and Accessibility: An Analysis of County Web Portals Mobile Devices and the Digital Divide
  7. 7.  Portal adoption Higher numbers of residents might require more coordinated websites to have a better user experience finding the resources they need in a complex local government.(Google search for the county name and Alabama, and examined the first 30 results)  Usability User should able to locate the information easily (14 usability standards apply to measure this)  Best coding practices Accessibility standards, valid HTML, and the use of external style sheets (WAVE and W3c tool used to measure this)  New communication technologies The widespread adoption of mobile Internet access by the general population is still relatively recent (Examined HTML Code) User Experience and Accessibility: An Analysis of County Web Portals Areas
  8. 8.  List of county web portal is compiled addresses for the 67 Alabama counties  Identified websites that serve as portals, only 39 Portal Identified, 1 Portal is not working  Conducted a heuristic evaluation of the usability of each homepage  An automated evaluation of best coding practices is conducted  code of CSS for mobile devices examined User Experience and Accessibility: An Analysis of County Web Portals Study Design
  9. 9.  Each county portal homepage’s accessibility using the WAVE online accessibility tool  Compliance with World Wide Web Consortium (W3C) coding standards by submitting each county homepage to the W3C’s HTML validation tool  Categorized data into four primary areas: the adoption of portals, usability, best coding practices, and the adoption of new communication technology User Experience and Accessibility: An Analysis of County Web Portals Study Design
  10. 10.  Total portal 39, one portal not working  Out of 38 portals 58.2% have adopted web portals for e-government (Portal Adaptation)  81.6% portals used text links, 81.2% use navigation, and 39.5% change color after visit. On average, sites met between 10 and 11 of the 14 tested usability criteria(Usability)  Only 10.8% had no validation errors (coding practices)  Only 15.8% being prepared for support new communication technology (new communication technology) User Experience and Accessibility: An Analysis of County Web Portals Results
  11. 11.  Developers need to go beyond standards to make sites universally usable  Examining the adoption and use of style sheets for mobile devices User Experience and Accessibility: An Analysis of County Web Portals Recommendations
  12. 12. Thanks

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