Presentations from eyefortransport’s 8th 3PL Summit & Chief Supply Chain Officer Forum in Brussels, November 2010. Visit www.3PLsummit.com/eu for further resources.

1. FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
“Develop a Culture of Innovation”
8th European 3 PL Summit,
Presentation of Mr. Jens Fiege –
FIEGE Group
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2. Agenda
1) FIEGE – Who we are
2) Case Studies
a) Hospital Logistics
b) Fiege uni/serv
3) Creating a culture of innovation
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
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3. Agenda
1) FIEGE – Who we are
2) Case Studies
a) Hospital Logistics
b) Fiege uni/serv
3) Creating a culture of innovation
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
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4. FIEGE – Who we are
FIEGE is an independent leading specialist in
Vision
planning, operating and managing complex
logistic solutions focused on Europe and Asia.
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
Our experienced and motivated team provides
our customers with competitive advantage
through individual, innovative and sustainable
Mission
solutions.
We increase efficiency and guarantee highest
quality throughout the entire supply chain.
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5. FIEGE – Who we are
 Founded in: 1873
 Employees: 20,000 in 18 countries
 Trainees: 480
 Locations: 210
 Warehouse space: 3.0 mio. m²
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
Core Competencies:
Complex and international contract logistics
 Operation of complex and tailor-made logistics chains
 Take over of existing logistics solutions from industry (Outsourcing)
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6. New solutions and innovations for contract logistics
Awards
„Product Innovation Award“ for
International Mega Center Concept
„Germany – Land of Ideas“ for
Medical Order Center
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
„German Logistics Award“
„Eco-Manager of the Year“
„Logistics Hall of Fame“
„DVZ Leo Award“
„Logistics Service Provider of the year, Poland“
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7. How to disseminate Best Practice
Example Health Care Logistics – Medical Order Center
33 Hospitals to be maintained / > 80 000 SKUs / > 100 employees
etc.
Laundry
Kitchen
Sterilization Extermal or
Pharmacy internal
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
Medical
-Medical items Hospital
- Office supplie
Producer -Economic demand
Incoming/ Fetch
Outgoing and carry Maintenance-
Supply Production Distribution Goods Service assistant
Logistic Services incl. continous IT-Solution/Planning and Analysis
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8. Health Care Logistics – Similarities to other branches
E-COMMERCE
RETAIL
INDUSTRY
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
HOSPITAL LOGISTICS
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9. Learning from Industry Logistics
Pre- Manufacturing Pre-Cleaning of
Co- sterilized equipment
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
Production
Raw Material Cutting Prepared sterilization trolley
with packed units
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10. Learning from Retail Logistics
Maintenance
Storage Labeling
of shelfs
Return Maintenance
management of POS
Instore Delivery of goods to hospitals
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
Logistics
Receipt of
goods
Delivery Shelf
control packing
Shelf packing in hospitals
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11. Learning from E- Commerce
Finance
Service
Webshop
IT/eF Logistics
Service
Customer
Service
Webshop
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
e Fulfilment Fiege
Simplified ordering process via webshop
MEDelivery
Fulfilment Services for our customer Mexx Direct ordering with scan via MDE
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12. uni/serv – Personnel logistician of FIEGE Group
Initial situation
from job market to FIEGE back to job market
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
Wish for …
 more flexible personnel
 better qualified personnel
 a more performance-related payment
 equipment
innovative
foundation of uni/serv creation of
product portfolio
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13. FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
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uni/serv – Product Portfolio

14. Agenda
1) FIEGE – Who we are
2) Case Studies
a) Hospital Logistics
b) Fiege uni/serv
3) Creating a culture of innovation
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
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15. Creating a culture of innovation
 A culture of innovation is more than just new ideas.
It needs to be repeatable, predictable and sustainable.
 Find challenges which, if solved and implemented, will create the
greatest value.
An organisation´s ability to innovate hinges on its ability to valuate and
FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
prioritize ideas.
 Determine mechanisms that best yield viable solutions
You will get several solutions for the given challenge. Find a comprehensive
solution that can be implemented. Create an “incubator” environment
 Be able to convert the ideas into reality
During implementation have the courage to change direction or to kill ideas.
Do not over-engineer.
 Do not re- invent the wheel but “recycle” innovation
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16. FIEGE Stiftung & Co. KG | Copyright 2010 | www.fiege.com
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Thank you very much for your attention !