Ernst Kruize

customer service customer experience klantcontact contactcenter callcenter cex crm social media klantenservice ernstkruize call'm selfservice online online customer service smartvideo webcare livechat customer management customer teamleider supervisor www.callm.nl personeel hrm customer journey customer contact kpn trending topics ce crm dynamics klantdata klantinteractie microsoft klantbeleving klantrelaties online service microsoft dynamics crm digital adoption digital engagement faq digital social customer service social service online marketing sundaysky video ces customer effort unified desk tieto verkoop marketing journalisme omnichannel rabo direct banking rabodirect telecommerce management call center supervisorweb sfcm philipse business sc master bpesa bpo service teamleader