KRISTINE FERRYUNIVERSITY OF CALIFORNIA - IRVINE
Next Generation ILL FEAST 2012 kristine ferry university of california irvine libraries head of access services firstname.lastname@example.org
A small series of pilot projects that are What is Next measurable and could add value to our Gen ILL patrons while saving money and staﬀ time
Initial Pilot: Buy and Borrow Delivery Time Cost of Loan/ Cost of Staﬀ Total Cost Per Purchase plus Time Item Shipping Tradi>onal ILL 13 days $5.40 $21.00 $26.40 Next Gen ILL 7 days $28.02 $3.00 $31.02 Purchased 78 7tles for a cost of just over $2,100 Selectors would have kept 57%
Staﬀ-‐mediated request (ILL) Available for Not Available for purchase (ACQ) Purchase (ACQ) Change Status to Item is purchased “Cannot fulﬁll (ACQ) request” (ACQ) Catalog record is Request from other Second Pilot created (ACQ) libraries (ILL) Physical item is minimally processed (ACQ) Status changed to “shipped” (ACQ) Put on shelf for patron pick-‐up or delivered (ILL)
Item returned by patron Sent to Acquisi7ons aXer checked in (Circula7on) When item is Item reviewed (Collec7ons) returned Item kept is given Item not being kept is complete catalog sold at book sale or record and processing sent to campus (Cataloging) salvage (ACQ) Item shelved (Access Services)
Foreign language requests Short term loans through ebook vendors Next Steps Pay-‐per-‐article or technical standard
TERESA DOHERTYVIRGINIA COMMONWEALTH UNIVERSITY
Goin’ Mobile VCU Libraries’ groupstudy room reservation system, available for mobile devicesTeresa Doherty :: email@example.com
Problem: 27 study rooms inone library; “first-come,first-served” doesn’t workSolution: implementOpenRoom, developed byBall State UniversityLibrary, an online groupstudy room reservationsystem created especiallyto meet library needs
Questions?VCU Libraries’ mobile version ofthe OpenRoom online studyroom reservation system wasdeveloped by our in-housestaff, especially my colleagueErin White (firstname.lastname@example.org).email@example.com
DENITA HAMPTONGEORGIA STATE UNIVERSITY STELLA RICHARDSON GEORGIA TECH
Text, via chat, started in November 2010. Initially, itwas a very slow start, but an article in the library’s “Stall Times” brought life into the program.The library used LibraryH3lp and Pidgen as it’s chat and email service provider.
Students were still hesitant to use texting, averaging around 10per month.e.g.Chat box: Patron contacted ***text_message***
Unfortunately, because we outgrew LibraryH3lp, the library purchasedQuestionPoint as it’s new chat service provider. Since text messagingcannot be integrated into QuestionPoint at a reasonable price, texting wasdropped. Our text service went away in May and anyone who texts ournumber for the next 12 months will receive a message informing them ofthis change. The message will route them to the chat widget on ourmobile site for assistance. Planning is now beginning for a separate texting provider.
OVERVIEW• Active Print Reserves Collection• Available 24/5• Frequently kept overdue• 43% of past semester charges
STUDENTS STAY CONNECTED WITH CELL PHONES ANDOTHER TECHNOLOGY • Mobile environment • Texting is a way of life • Easy to check • It’s how students communicate • Texting used in VuFind
PHASE IPLANNING• Keep it simple• Start with 2 and four hour loans• Start with overdue notices• Set up as opt-in service• Test• Market• Launch
TESTING• Staff volunteers• Used active reserve items• Tested variety of titles for about two weeks
TEXT FROM VU FIND 1 of 2 FRM:firstname.lastname@example.org MSG:Call #: PN1997 .S496x 2005 Location: Gilbert Lounge, 1st Floor West Sherlock Holmes and the secret (Cont) 2 of 2 weaponhttp://portal.library.gatech.edu/ vufind/Record/842445(End)
OVERDUE NOTICE EXAMPLE 1 of 2 FRM:CircRep@library.gatech.edu(Geor giaTechLi MSG:Please return Whalers dictionary / Dan Beachy-Quick. to the Library Service Desk or (Cont) 2 of 2 call 404-894-4500 for renewal info.(End)
iPads in Access Services:Beyond Patron CirculationFrancie MrkichDirector of Access ServicesColumbia UniversityFEAST 2012June 24, 2012
This presentation would not bepossible without the creativity,initiative, and hard work ofTara Key andAdrian Stanley Thomas.
It all began with an idea …How could we bring our paper- and labor-intensive brittle book replacement processinto the 21st century?
For a new device to be added to a workflow, it must IMPROVE function.It should not IMPEDE workflow or have NO ADDED BENEFIT.
The laptop acts as a satelliteIt duplicates desktop functions.The iPad acts as a courier.It reports: it retrieves dataswiftly.
Unique to the Laptop Access to OCLC Connexion client and Voyager, our ILS Software shared between PC and laptop
Unique to the iPad A touchscreen ◦ Input by typing, stylus, or finger ◦ Resizing is possible Built in camera and microphone for audio and visual note taking Functions are organized as “applications”
The laptop can access OCLC and Voyager. The iPad cannot. BUT,The iPad can access WorldCat andCLIO, our online catalog, via Wi-Fi.
Acrobat and Office run on the laptop. Not the iPad. BUT, Many iPad applications read, create, and export PDF-, Word-, and Excel- formatted documents.
The Laptop Can’t be handheld, limited mobility Input is more challenging, less flexible Shorter battery life
TThe iPad Laptop• Ultimate mobility• Easy touchscreen input, especially in hard to see situations• Data digitally stored• Communication and collaboration with one device
How the iPad is being used now Checklists Notebooks Data collection
CHECKLISTSCollectionAssessmentODCOIT• Paper notes usually are immediately discarded.• Paperless notes can be emailed or saved, if desired. APP: PAPERLESS
NOTEBOOKS• Keep notes for multiple projects in one place.• Using a stylus is as natural as writing on paper.• Pages and notebooks can be saved and mailed. APP: PENULTIMATE
DATA COLLECTION Saves paper Offers many options for note taking: text, handwriting, audio, and/or visual Facilitates communication between staff, either with the iPad as an exchange point or via sharing of data electronically
DATACOLLECTIONEXAMPLE 1 STACK SEARCHAPP USED: PDF EXPERT
DATA EXAMPLE 2COLLECTION QUARTERLY MISSING LIST APP USED: PDF EXPERT
DATA EXAMPLECOLLECTION 3 REPLACEMENT SE APP USED: BENTO
Store data in one place; access itfrom many places. The room or stack level where the material is kept Book Acquisitions for questions about orders Sort and Arrange (pre-shelving area) Monographs Processing for cataloging questions Colleagues’ offices
And, by housing data in cloudstorage, collaborators can follow theprogress of processes and projectsin real time. Google Docs Evernote Dropbox
The iPad camera = visual thinking Show the condition of an entire set or note nearby editions in one shot Record barcodes of ◦ Extra copies ◦ Slightly different editions ◦ Inconsistencies in labeling
With the ease and versatility of datacollecting with the iPad,more books remain on the shelf. Patrons are not inconvenienced Less wear and tear on the collection Time is saved by not charging, discharging, and reshelving items
The success of this project led to the purchase of three iPads for use by other Access units. An Access iPad Working Group has been formed New and exciting way to foster cross- departmental collaboration and info sharing Breathing new life into procedures that haven’t changed in a long time
Potential Use: Tutorials Self-education for student workers – instructions can be re-consulted easily ◦ Video tutorials are stored in the camera roll of the iPad ◦ PDF instructions are stored in iBooks Filming patron instruction for unfamiliar devices or processes
Other Potential Uses Not on shelf search requests Scanning a document to PDF for saving to the cloud or emailing Stacks inventory Photographing damaged materials And more …
The iPad encourages a personal connection with problem solving. Focusing on process and what you want to achieve (application choice) Audio and visual tools unique to the iPad open up potential for improved processes and communication of ideas
The iPad centralizes data, media, forms, notes, and presentations. They are always at hand. The iPad is a multi-media notebook If a spontaneous idea comes along, it’s easy to record and store it along with other notes Share at meetings – use a whiteboard – videotape the meeting for missing colleagues, even include them via Skype
Enthusiasm is growing for the iPad iPad functionality will only continue to increase ◦ Added accessories, improved hardware, and more capacity for data storage App development is dynamic ◦ User feedback and demand drives updates and dictates the market
Community building Accessibility and transparency of iPad platform ◦ Rolling history of processing items ◦ Permeable processing with real-time collaboration ◦ Automatic digital archiving, facilitating data sharing
Untethered: thepossibilities are endless.This presentation was created using the iPad for all functions. Thank you.
Food for Fine$:Planning acommunity-buildingevent Pearl Ly Access Services & Emerging Technologies Librarian Pasadena City College email@example.com
Why FFF?● Community: Financial difficulties / food insecurities● Patrons: Responsibility / civic engagement● Library: Team building / PR / increased library use and support
Planning Considerations● Library and/or other approval● Recruiting staff volunteers● Event dates● Marketing strategy● Process to review / forgive fines● Where to store food● Where to donate● The fine printSee Ford, A. (2001). Food for fines drives: Positive PR that works! Marketing Library Services. 15(2).Available at http://www.infotoday.com/mls/mar01/ford.htm