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FEAST 2012
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FEAST 2012

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Slides for the combined presentations from Feast 2012 - presented at ALA Annual 2012 on June 24, 2012.

Slides for the combined presentations from Feast 2012 - presented at ALA Annual 2012 on June 24, 2012.

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  • 1. FEASTTWELVE
  • 2. F UTURE & E MERGING A CCESS S ERVICES T RENDS
  • 3. LLAMA/SASSCirculation/Access Services
  • 4. #ala12 #feast12http://on.fb.me/ala12feast
  • 5. KRISTINE FERRYUNIVERSITY OF CALIFORNIA - IRVINE
  • 6. Next  Generation  ILL  FEAST  2012   kristine  ferry  university  of  california  irvine  libraries  head  of  access  services     kferry@uci.edu  
  • 7. A  small  series  of  pilot  projects  that  are  What  is  Next   measurable  and  could  add  value  to  our   Gen  ILL   patrons  while  saving  money  and  staff   time  
  • 8. Initial  Pilot:  Buy  and  Borrow   Delivery  Time   Cost  of  Loan/ Cost  of  Staff   Total  Cost  Per   Purchase  plus   Time   Item   Shipping  Tradi>onal  ILL   13  days   $5.40   $21.00   $26.40  Next  Gen  ILL   7  days   $28.02   $3.00   $31.02   Purchased  78  7tles  for  a  cost  of  just  over  $2,100   Selectors  would  have  kept  57%    
  • 9. Staff-­‐mediated   request   (ILL)   Available  for   Not  Available  for   purchase  (ACQ)   Purchase  (ACQ)   Change  Status  to   Item  is  purchased   “Cannot  fulfill   (ACQ)   request”  (ACQ)   Catalog  record  is   Request  from  other  Second  Pilot   created  (ACQ)   libraries  (ILL)   Physical  item  is   minimally   processed  (ACQ)   Status  changed  to   “shipped”  (ACQ)   Put  on  shelf  for   patron  pick-­‐up  or   delivered  (ILL)  
  • 10. Item  returned  by   patron   Sent  to  Acquisi7ons   aXer  checked  in   (Circula7on)  When  item  is   Item  reviewed   (Collec7ons)   returned   Item  kept  is  given   Item  not  being  kept  is   complete  catalog   sold  at  book  sale  or   record  and  processing sent  to  campus   (Cataloging)   salvage  (ACQ)   Item  shelved  (Access   Services)  
  • 11. Foreign  language  requests   Short  term  loans  through  ebook  vendors  Next  Steps   Pay-­‐per-­‐article  or  technical  standard  
  • 12. TERESA DOHERTYVIRGINIA COMMONWEALTH UNIVERSITY
  • 13. Goin’ Mobile VCU Libraries’ groupstudy room reservation system, available for mobile devicesTeresa Doherty :: mtdohert@vcu.edu
  • 14. Problem: 27 study rooms inone library; “first-come,first-served” doesn’t workSolution: implementOpenRoom, developed byBall State UniversityLibrary, an online groupstudy room reservationsystem created especiallyto meet library needs
  • 15. Mobile site
  • 16. Right now?
  • 17. A different day?
  • 18. Here’s a good room
  • 19. Gotta get authenticated
  • 20. Done
  • 21. Room grid, web version
  • 22. Bingo!
  • 23. Questions?VCU Libraries’ mobile version ofthe OpenRoom online studyroom reservation system wasdeveloped by our in-housestaff, especially my colleagueErin White (erwhite@vcu.edu).mtdohert@vcu.edu
  • 24. DENITA HAMPTONGEORGIA STATE UNIVERSITY STELLA RICHARDSON GEORGIA TECH
  • 25. Text, via chat, started in November 2010. Initially, itwas a very slow start, but an article in the library’s “Stall Times” brought life into the program.The library used LibraryH3lp and Pidgen as it’s chat and email service provider.
  • 26. Students were still hesitant to use texting, averaging around 10per month.e.g.Chat box: Patron contacted ***text_message***
  • 27. Unfortunately, because we outgrew LibraryH3lp, the library purchasedQuestionPoint as it’s new chat service provider. Since text messagingcannot be integrated into QuestionPoint at a reasonable price, texting wasdropped. Our text service went away in May and anyone who texts ournumber for the next 12 months will receive a message informing them ofthis change. The message will route them to the chat widget on ourmobile site for assistance. Planning is now beginning for a separate texting provider.
  • 28. IntroductionsStella Richardson: Head, Circulation Dept., Georgia Tech Librarystella@gatech.eduLarry Hansard: Technology & Systems Librarian, Georgia Tech Librarylarry.hansard@library.gatech.edu
  • 29. SEND NOTIFICATIONS VIA TEXTMESSAGE
  • 30. OVERVIEW• Active Print Reserves Collection• Available 24/5• Frequently kept overdue• 43% of past semester charges
  • 31. STUDENTS STAY CONNECTED WITH CELL PHONES ANDOTHER TECHNOLOGY • Mobile environment • Texting is a way of life • Easy to check • It’s how students communicate • Texting used in VuFind
  • 32. PHASE IPLANNING• Keep it simple• Start with 2 and four hour loans• Start with overdue notices• Set up as opt-in service• Test• Market• Launch
  • 33. TESTING• Staff volunteers• Used active reserve items• Tested variety of titles for about two weeks
  • 34. TEXT FROM VU FIND 1 of 2 FRM:hansard@gatech.edu MSG:Call #: PN1997 .S496x 2005 Location: Gilbert Lounge, 1st Floor West Sherlock Holmes and the secret (Cont) 2 of 2 weaponhttp://portal.library.gatech.edu/ vufind/Record/842445(End)
  • 35. OVERDUE NOTICE EXAMPLE 1 of 2 FRM:CircRep@library.gatech.edu(Geor giaTechLi MSG:Please return Whalers dictionary / Dan Beachy-Quick. to the Library Service Desk or (Cont) 2 of 2 call 404-894-4500 for renewal info.(End)
  • 36. SIGN UP!
  • 37. IMPLEMENTATION• Web sign up• QR code• Disclaimer about data rates
  • 38. PHASE IIItem available notices• Set up queue for requested items that are checked out• Text available notices
  • 39. HOW’S IT GOING?
  • 40. FRANCIE MRKICH COLUMBIA UNIVERSITY
  • 41. iPads in Access Services:Beyond Patron CirculationFrancie MrkichDirector of Access ServicesColumbia UniversityFEAST 2012June 24, 2012
  • 42. This presentation would not bepossible without the creativity,initiative, and hard work ofTara Key andAdrian Stanley Thomas.
  • 43. It all began with an idea …How could we bring our paper- and labor-intensive brittle book replacement processinto the 21st century?
  • 44. For a new device to be added to a workflow, it must IMPROVE function.It should not IMPEDE workflow or have NO ADDED BENEFIT.
  • 45. The laptop acts as a satelliteIt duplicates desktop functions.The iPad acts as a courier.It reports: it retrieves dataswiftly.
  • 46. Unique to the Laptop Access to OCLC Connexion client and Voyager, our ILS Software shared between PC and laptop
  • 47. Unique to the iPad A touchscreen ◦ Input by typing, stylus, or finger ◦ Resizing is possible Built in camera and microphone for audio and visual note taking Functions are organized as “applications”
  • 48. The laptop can access OCLC and Voyager. The iPad cannot. BUT,The iPad can access WorldCat andCLIO, our online catalog, via Wi-Fi.
  • 49. Acrobat and Office run on the laptop. Not the iPad. BUT, Many iPad applications read, create, and export PDF-, Word-, and Excel- formatted documents.
  • 50. The Laptop Can’t be handheld, limited mobility Input is more challenging, less flexible Shorter battery life
  • 51. TThe iPad Laptop• Ultimate mobility• Easy touchscreen input, especially in hard to see situations• Data digitally stored• Communication and collaboration with one device
  • 52. How the iPad is being used now Checklists Notebooks Data collection
  • 53. CHECKLISTSCollectionAssessmentODCOIT• Paper notes usually are immediately discarded.• Paperless notes can be emailed or saved, if desired. APP: PAPERLESS
  • 54. NOTEBOOKS• Keep notes for multiple projects in one place.• Using a stylus is as natural as writing on paper.• Pages and notebooks can be saved and mailed. APP: PENULTIMATE
  • 55. DATA COLLECTION Saves paper Offers many options for note taking: text, handwriting, audio, and/or visual Facilitates communication between staff, either with the iPad as an exchange point or via sharing of data electronically
  • 56. DATACOLLECTIONEXAMPLE 1 STACK SEARCHAPP USED: PDF EXPERT
  • 57. DATA EXAMPLE 2COLLECTION QUARTERLY MISSING LIST APP USED: PDF EXPERT
  • 58. DATA EXAMPLECOLLECTION 3 REPLACEMENT SE APP USED: BENTO
  • 59. Store data in one place; access itfrom many places. The room or stack level where the material is kept Book Acquisitions for questions about orders Sort and Arrange (pre-shelving area) Monographs Processing for cataloging questions Colleagues’ offices
  • 60. And, by housing data in cloudstorage, collaborators can follow theprogress of processes and projectsin real time. Google Docs Evernote Dropbox
  • 61. The iPad camera = visual thinking Show the condition of an entire set or note nearby editions in one shot Record barcodes of ◦ Extra copies ◦ Slightly different editions ◦ Inconsistencies in labeling
  • 62. With the ease and versatility of datacollecting with the iPad,more books remain on the shelf. Patrons are not inconvenienced Less wear and tear on the collection Time is saved by not charging, discharging, and reshelving items
  • 63. The success of this project led to the purchase of three iPads for use by other Access units. An Access iPad Working Group has been formed New and exciting way to foster cross- departmental collaboration and info sharing Breathing new life into procedures that haven’t changed in a long time
  • 64. Potential Use: Tutorials Self-education for student workers – instructions can be re-consulted easily ◦ Video tutorials are stored in the camera roll of the iPad ◦ PDF instructions are stored in iBooks Filming patron instruction for unfamiliar devices or processes
  • 65. Other Potential Uses Not on shelf search requests Scanning a document to PDF for saving to the cloud or emailing Stacks inventory Photographing damaged materials And more …
  • 66. SUMMING UP
  • 67. The iPad encourages a personal connection with problem solving. Focusing on process and what you want to achieve (application choice) Audio and visual tools unique to the iPad open up potential for improved processes and communication of ideas
  • 68. The iPad centralizes data, media, forms, notes, and presentations. They are always at hand. The iPad is a multi-media notebook If a spontaneous idea comes along, it’s easy to record and store it along with other notes Share at meetings – use a whiteboard – videotape the meeting for missing colleagues, even include them via Skype
  • 69. Enthusiasm is growing for the iPad iPad functionality will only continue to increase ◦ Added accessories, improved hardware, and more capacity for data storage App development is dynamic ◦ User feedback and demand drives updates and dictates the market
  • 70. Community building Accessibility and transparency of iPad platform ◦ Rolling history of processing items ◦ Permeable processing with real-time collaboration ◦ Automatic digital archiving, facilitating data sharing
  • 71. Untethered: thepossibilities are endless.This presentation was created using the iPad for all functions. Thank you.
  • 72. SUSAN JENNINGSAPPALACHIAN STATE UNIVERSITY
  • 73. Presentationslides available via PREZI
  • 74. PEARL LYPASADENA CITY COLLEGE
  • 75. Food for Fine$:Planning acommunity-buildingevent Pearl Ly Access Services & Emerging Technologies Librarian Pasadena City College pmly@pasadena.edu
  • 76. Why FFF?● Community: Financial difficulties / food insecurities● Patrons: Responsibility / civic engagement● Library: Team building / PR / increased library use and support
  • 77. Planning Considerations● Library and/or other approval● Recruiting staff volunteers● Event dates● Marketing strategy● Process to review / forgive fines● Where to store food● Where to donate● The fine printSee Ford, A. (2001). Food for fines drives: Positive PR that works! Marketing Library Services. 15(2).Available at http://www.infotoday.com/mls/mar01/ford.htm
  • 78. http://www.pasadena.edu/library/foodforfines.cfm
  • 79. Marketing
  • 80. Pilot ResultsTotal food items: 379Fines waived: $560Total donors: 68
  • 81. Evaluation● Many positive comments from students and staff● 400 pounds of food to two local organizations● Successful library team-building activity
  • 82. Contact Information Pearl Ly Access Services & Emerging Technologies Librarian Pasadena City College pmly@pasadena.edu
  • 83. PAUL SHARPEUNIVERSITY OF MISSOURI SAINT LOUIS
  • 84. FEASTTHIRTEEN…are you in??

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