it's about saas ITSM e.g. assyst

1. www.company.com
Ebrahim babaei
Teacher: Dr. Taghiyareh
Cloud ITSM
IT Department
Winter 2014

2. www.company.com
Index
 Cloud computing
 ITSM
 Cloud ITSM
 Attributes
 Benefits
 CIO and SaaS ITSM
 Myths
 SaaS ITSM Providers
 assyst
Company
LOGO

3. www.company.com
Cloud Computing
Company
LOGO
Cloud Architecture
 IaaS
 PaaS
 SaaS
1
Cloud Computing

4. www.company.com
ITSM
Company
LOGO
 IT Service
 IT Service Management(ITSM)
2

5. www.company.com
Cloud ITSM
Company
LOGO
Cloud ITSM
ITSM in Cloud
 SaaS ITSM
3

6. www.company.com
Attributes
Company
LOGO
 Access remotely
 Renting the access to application
 Familiar web 2.0 interface
 Multi-tenancy Architecture
4

7. www.company.com
Benefits
Company
LOGO
 Pay only for what you use!
 Only for the components that you need
 Only for the time that you use
 Lower cost
 Cloud
 No installation
 Supporting
 Reduced Risks
5

8. www.company.com
Benefits(continue)
Company
LOGO
 Allows you to focus on the business and not
the technology
 Update
 Maintaining
 Technology
 Test before Buying
 Easy Scalability
6

9. www.company.com
CIO and SaaS ITSM
Company
LOGO
CIO
CIO in High-performing Organization
 Top-down view
CIO in Under-performing Organization
 Reduce cost
 Innovation
7

10. www.company.com
Myths
Company
LOGO
SaaS is a short-lived technology
SaaS tools are not for enterprise companies
SaaS tools are not secure enough to protect
my data
8

11. www.company.com
SaaS ITSM Providers
Company
LOGO
9

12. www.company.com
assyst
Company
LOGO
10

13. www.company.com
Questions
Company
LOGO

14. www.company.com
Thanks for your attention
Company
LOGO