4. Consistency Answer the telephone. Don’t make promises unless you WILL keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship. Think before you give any promise – because nothing annoys more than a broken promise.
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7. Effort Take the extra step. Whatever the extra step may be, if you desire to provide EXCELLENT customer service, take it! People notice an extra effort & will tell others. Throw in something extra ….a genuine smile. Small things are appreciated.
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