Primer - Leverage the 5 C's with EMC Documentum xCP

Leverage the 4 C's with EMC Documentum xCP
Capture, Correspondence, Case, Content and Compliance
5
David Le Strat, xCPProduct Management
Get the full presentation on EMC World 2011 OnDemand@ http://bit.ly/j6lPyc

“What would your organization do if it knew about this scheme?”
Do you Expect Superior Customer Service?

$325
30-40%
COST TO ACQUIRE A NEW CUSTOMER
NEW CUSTOMER ATTRITION DUE TO DISSATISFACTION

Paper is Expensive
EACH DOCUMENT COSTS YOU…
$146 x 100,000= $14.6M
+
5,000 x $2000 = $1M
=
Total: $15.6M to create100,000 documents
$146 per document
$ 20in labor to file
$120in labor searching
$ 1per document to store
$ 5per document to retrieve
…AND ON AVERAGE, 5% OF DOCUMENTS ARE LOST
Average Cost of $2k per document
25 hours to recreate

25%
6-10 hrs
SPENT SEARCHING FOR THE RIGHT INFORMATION TO COMPLETE A TASK
HOURS SPENT SEARCHING FOR INFORMATION EACH WEEK

Processes Matter
Forced delay in foreclosures could cost banks $6 billion
Benefit fraud and error cost £3 billion

Implications
1,000 knowledge workers waste nearly $2.5M per year, due to an inability
to locate and retrieve information
Wasted Resources and
Reduced Productivity
80% of Business leaders make major decisions with incomplete or mistrusted information
Poor Decisions
Agile companies grow 37% faster and have 30% higher revenue
Competitive Threats
85% of information is unmanaged
Increased Regulation and
Litigation Exposure

INTELLIGENT
CASE
MANAGEMENT
INTELLIGENT
CAPTURE
INTELLIGENT
CONTENT
MANAGEMENT
INTELLIGENTCUSTOMER COMMUNICATIONS
INTELLIGENTCOMPLIANCE
THE 5 C’s

BPM
Integration
Integration
Integration
Integration
Capture
ECM
Collaboration
Integration
Integration
Customer Communications
External
Systems
CASE MANAGEMENT INFRASTRUCTURE
End-to-End Solution
Content
Enterprise Content Management

DOCUMENTUM xCP
Graphical
Toolset
Process
Snippets
Forms Controls
Best Practices
UI Widgets
Community
CASE COMPLIANCE AND ANALYTICS
CASE APPLICATION COMPOSITION
Retention
Management
Security
Dashboards
Audit Trails
KPIs
End-to-End Solution
CASE MANAGEMENT INFRASTRUCTURE
External
Systems
Customer Communications
“Documentum xCP has brought about a sea change in our philosophy and approach to deploying business critical applications. …We’ve been able to explore other technology areas in which we could eliminate redundancies and consolidate applications on a single platform.”
Dr. Lynn Vogel, CIO, MD Anderson
Capture
Collaboration
BPM
Content
Enterprise Content Management

The 5C’s in Practice
See the 5C’s in Practice and get the full presentation on EMC World 2011 OnDemand @ http://bit.ly/j6lPyc

Primer - Leverage the 5 C's with EMC Documentum xCP

by David Le Strat on Jun 04, 2011

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Primer - Leverage the 5 C’s with EMC Documentum xCP — Presentation Transcript