1. The document discusses improving the user experience of applications through user-centered design principles. It covers concepts like contextual inquiry, iterative design, and usability testing. 2. Key user experience frameworks are summarized, including Norman's principles of transforming difficult tasks into simple ones and Morville's UX honeycomb model. 3. Common user experience myths are debunked, such as the idea that everything should be accessible in three clicks or that people will easily learn how to use software. The document emphasizes designing for usability rather than originality or accessibility alone.

1. Improving the User Experience of Your Applications
Dr. David Geerts – Research Manager – Centre for User Experience Research (IBBT / KU Leuven)

5. “The extent to which a product can be used by specified
users to achieve specified goals with effectiveness,
efficiency, and satisfaction in a specified context of use”
ISO 9241-11

6. Peter Morville’s
UX Honeycomb

7. Emotional Design
(Donald Norman)

8. ISO 9241-210

9. context of use

10. user requirements
10 / 141

11. design solutions

12. evaluate designs

13. USER CENTERED DESIGN PRINCIPLES

14. model human processor

15. fitt’s law

16. gestalt principles

17. Donald
Principles
Norman ’s
for Transforming Difficult Tasks into Simple Ones

18. 1. “USE BOTH KNOWLEDGE IN THE WORLD
AND KNOWLEDGE IN THE HEAD””

19. 2. “SIMPLIFY THE STRUCTURE OF TASKS”
1.Keep task the same, but provide
mental aids
1.Use technology to make the
invisible, visible
1.Automate but keep the task the
same
2.Change the nature of the task

20. 3. “MAKE THINGS VISIBLE:
BRIDGE THE GULFS OF EXECUTIONAND EVALUATION”

21. 4. “GET THE MAPPINGS RIGHT”

22. 5. “EXPLOIT THE POWER OF CONSTRAINTS,
BOTH NATURALANDARTIFICIAL”

23. 6. “DESIGN FOR ERROR”

24. 7. “WHENALLELSE FAILS, STANDARDIZE…”

25. User Experience Myths

26. EVERYTHING SHOULD BE ACCESSIBLE IN 3 CLICKS
“When users find what they want they don't
complain about number of clicks”

27. PEOPLE WILL LEARN HOW TO USE OUR SOFTWARE
But not when there are better alternatives
available ...

28. DESIGN HAS TO BE ORIGINAL
But not at the cost of becoming unusable ...

29. THANKS!
@davidgeerts

30. Credits
http://alivepixel.deviantart.com/art/Happy-people-1-94410611
http://www.userfocus.co.uk/articles/cogwalk.html
http://www.developer.nokia.com/Resources/Library/Design_and_UX/designing-for-nokia-devices/usability-
overview/about-usability.html
http://semanticstudios.com/publications/semantics/000029.php
http://www.gamestudies.org/0501/ermi_mayra/
http://www.lessonsoffailure.com/software/user-interface-affordances/
http://www.flickr.com/photos/lordferguson/1580261051/
http://martin.kleppmann.com/2007/07/20/usability-aspects-of-gas-cookers.html
http://createwithcontext.com/insights-how-people-really-use-the-iphone.php
http://www.webseoanalytics.com/blog/wp-content/uploads/2011/05/seo-myths-mythbuster.jpg
http://www.uie.com/articles/three_click_rule/