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Developing HealthWatch in Kent
 

Developing HealthWatch in Kent

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A presentation from Kent’s Local HealthWatch Development Group covering the perspectives of the NHS, Centre for Public Scrutiny and local authority. This is a useful planning tool for local ...

A presentation from Kent’s Local HealthWatch Development Group covering the perspectives of the NHS, Centre for Public Scrutiny and local authority. This is a useful planning tool for local healthwatch groups.

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    Developing HealthWatch in Kent Developing HealthWatch in Kent Presentation Transcript

    • Developing HealthWatch in Kent Paul Cutler Kent Local HealthWatch Development Group 15th July 2011 Centre for Public Scrutiny www.cfps.org.uk
    • Today’s presentation
      • To introduce myself and the Centre for Public Scrutiny
      • To begin to develop a shared understanding of HealthWatch
      • To explore a common vision for the transition to Local HealthWatch in Kent
      • To think about next steps
    • What would you hope people in Kent might say about HealthWatch in 3 years time?
      • ‘ it made a real difference for me’
      • ‘ I had a voice and I was listened to’
      • ‘ I chose a better way to get a service’
      • ‘ I learnt something new’
      • ‘ They are so easy to approach’
      • ‘ HealthWatch had a real impact’
      • ‘ It was fun being involved, I know we made a real difference for people in Kent’
    • HealthWatch - statement of intent
      • HealthWatch will be the independent consumer champion for the public
      • HealthWatch will be representative of diverse communities
      • It will provide intelligence to influence policy, planning, commissioning and delivery
      • It will provide local information
      • It will help people access and make choices about services
      • It will support people if they need to complain about NHS services
      • It will be credible, effective and efficient
    • From LINks to HealthWatch
      • From
      • Influence services
      • Community voice
      • Local voice
      • To
      • Participate in decisions
      • Also support individuals
      • National voice too
    • No decision about me, without me
      • EVERYTHING about us, WITH us
      • Co-production
    • Vision for HealthWatch in Kent
      • What will it do for different groups?
      • What will it do for individuals?
      • How can it best do that?
      • How does it want to work with partners - commissioners, HwB, CVS?
      • What sort of organisation will it be?
      • ‘ Form follows function’
    • Some of the challenges
      • Prioritising issues within fixed resources
      • Making a structure that works across Kent
      • Relationship with Local Authority
      • Existing advocacy services
      • Future contracts - e.g. complaints advocacy
      • Balance group issues with individual issues
      • Balance proactive with reactive work
      • Capturing the data and knowledge
      • Skills and confidence
      • Organisational form
      • Membership
    • HealthWatch design
      • Voice and participation of local people
      • Understand and engage in the full commissioning cycle
      • Understand NHS and Local Authority structures, roles and services
      • Data
      • Relationships
      • Processes
    • Tools to help the transition
      • HealthWatch Transition Plan
      • Joint Strategic Needs Assessment
      • Shadow Health & Wellbeing Board plans
      • HealthWatch regulations
      • Advice to LA commissioners
      • Pathfinder case studies and Action Learning Sets
      • NHS Constitution
      • Study visits to advocacy projects and PALS
      • Public Health Observatory
      • Online data
      • You’re Welcome
    • Building confidence
      • Identifying common scenarios
      • Role play and practice
      • Research local solutions
      • Update on rights
      • Develop contacts database
      • Gather literature and online links
      • Create learning system
      • Example from NCB PALS LINks project
    • Health policy
      • Health & Social Care Bill
      • NHS Future Forum and response
      • GP prospectus
      • Clusters
      • Shadow Health and Wellbeing Boards
      • Public Health
      • Pathfinders
      • Personal budgets
      • Evidence, research and case studies
    • Learning from the best of LINks
      • Case studies from the Transition Plan
      • Evaluation of LINks
      • Scrutiny reports on LINks
      • NCB work on LINks and young people
      • Innovative practice
      • Measuring outcomes
    • CfPS research about LINks - key messages
      • Manage the transition to HealthWatch well or risk losing good LINks members
      • Governance is important but a lot of time and energy can spent on revisiting it if it is not clear
      • Create a strong, accessible brand
      • Training needs
      • Clear processes and structures early on
    • 3 themes
      • Representativeness
      • The ‘body corporate’
      • Roles and responsibilities
    • Representativeness
      • What does it mean?
      • Why is it important?
      • What does the data tell us?
      • What does it mean for different groups? Local voices
      • Finding the time to explore the issue
      • What are the barriers and challenges?
      • Diversity makes HealthWatch stronger
      • Evidence based best practice
      • Toolkits
    • Different groups, different realities
      • Older people
      • Children & young people
      • Ethnic groups
      • Cultures & faith
      • Disability
      • Learning disability
      • Poverty
      • Carers
      • Rural and urban
      • Unemployed or working
      • Sexuality
      • Gender
      • Transport
      • Mental health
      • Local communities
      • Refugees
      • Different health needs
    • The ‘body corporate’
      • Formal legal status
      • Organisational form - CIC, charity or social enterprise
      • Wider policy direction
      • Boundaries and corporate ethos
      • Key documents - Articles / Constitution / SFIs / Scheme of Delegation
      • Governance
      • Policies - confidentiality, data, practices etc
      • Quality and standards
    • The ‘body corporate’ part 2
      • Corporate goals and consistent agendas
      • Leadership
      • Management
      • Benefits
      • Risk
      • Reporting
      • Accountability - internal and external
      • Efficient and effective
      • Shadow Local HealthWatch
      • Expertise in developing new organisations - OD / HR
      • Identify training needs
    • Roles & responsibilities
      • Clarity of role
      • Feeling clear and safe
      • Appointments
      • Contracts and expectations
      • Accountability
      • Support
      • Performance
      • Paid and unpaid staff - remuneration and expenses
      • Conduct
      • Corporate responsibility
      • Conflicts of interest
    • Four key roles
      • Members
      • Governors
      • Managers
      • Those doing the direct work
    • Creating a shared vision
      • Set aside clear time with a boundary
      • Define key terms and ideas - be clear
      • Explore, challenge, debate and create
      • Use different tools and exercises
      • Pull it all together - synthesize
      • Confront obstacles
      • Agree and move forward
    • My reflections
      • Start where you hope to end up
      • Map what you already know - e.g. advocacy, services
      • Map what you want to find out
      • Identify and tackle barriers early on
      • Learn from those doing it already
      • Agree a structure and process
      • Quick wins
      • Reflection
    • How CfPS can help you
      • Outsider / insider
      • State of Readiness assessment and report
      • Focus groups
      • Interviews
      • Workshops
      • Creative tools and exercises
      • Case studies and examples
      • Critical friend reflection
      • Research
    • References
      • HealthWatch Transition Plan (2011) DH
      • http://bit.ly/f9qzQU
      • Health & Social Care Bill (2011)
      • http://bit.ly/hZOZUk
      • Response to NHS Future Forum (2011)
      • http://bit.ly/lauMRs
      • NHS Constitution
      • http://bit.ly/bXwVz8
      • Marmot Review
      • http://bit.ly/d1fd0H
    • Discussion
      • What does a successful HealthWatch look like in 3 years time in Kent?
      • What measures would you use to judge if HealthWatch has been successful?
      • What do you need now to help you design a successful HealthWatch?