Employer Branding Presentation
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American Fidelity Assurance Company provides employee benefits and services such as Section 125 plans, flexible spending accounts, health savings accounts, and transportation benefits. They work to make benefits simple for employers and employees while controlling costs. American Fidelity specializes in niche markets and focuses on customer service. They offer a variety of voluntary and core benefits as well as administrative support services to help employers design, deliver, and manage their benefits programs.
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Employer Branding Presentation
- 3. American Fidelity Assurance Company We Believe • Benefit design and delivery should be simple • Employee benefits and services should provide added value • Controlling costs is important • Customer Service is Key ESB-2013-0113
- 4. American Fidelity Assurance Company What We Do • Specialize in offering benefits and services for employer groups and employees • Provide services to help employers and employees save money • Offer supplemental insurance benefits • Make benefit utilization simple ESB-2013-0113
- 5. American Fidelity Assurance Company How We Do It • Niche Market Focus • Local Salaried, Career Account Managers • Top Quality Customer Service • Financial Strength1 1 www.ambest.com/consumers (April 3, 2012) (A+ is the 2nd out of 16 with 1 being the highest) ESB-2013-0113
- 7. Expense Management Services ‐ Section 125 Plans ‐ Flexible Spending Accounts (FSA) ‐ Health Savings Accounts (HSA) ‐ Health Reimbursement Arrangements (HRA) ‐ Pre-Tax Transportation Benefits Some of our products and services may be provided by third party contractors or affiliated companies. Services listed may not be available in all states. ESB-2013-0113
- 8. Expense Management Services Section 125 Plans • 25 year history with over 7,500 Plans • Year-round assistance including plan setup, employee education, and enrollment • Compliance support team with hotline and VIP Email notifications ESB-2013-0113
- 9. Expense Management Services Flexible Spending Accounts • Employee and employer tax savings • Uniform Coverage Risk Insurance Plan • Complimentary debit card and direct deposit • Online claim submission and mobile app – coming soon! ESB-2013-0113
- 10. Expense Management Services Health Savings Accounts • Triple tax-savings advantage • Convenient, secure online system • Mutual fund options available • Employee education and enrollment support ESB-2013-0113
- 11. Expense Management Services Health Reimbursement Arrangements • Employers have greater control of their benefit dollars • Multiple, customizable plan choices • Flexible plan funding ESB-2013-0113
- 12. Expense Management Services Pre-Tax Transportation Benefits • Pre-tax assistance with commuting expenses • Easy-to-use online portal for employees • Home delivery of mass transit vouchers or prepaid commuter check card ESB-2013-0113
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- 14. Employee Benefits Built with the Employee in Mind • Diverse portfolio of voluntary benefits • Complements existing employer core benefits • Ease of enrollment and simplified underwriting • Communication materials available in Spanish and EnglishESB-2013-0113
- 15. Employee Benefits • Disability Income Insurance * • Accident Only Insurance *+ • Cancer Insurance *+ • Life Insurance *,** • Critical Illness Insurance *+ • Core Benefits * These products may contain limitations, exclusions and waiting periods. **Not generally qualified benefits under Section 125 plans. +This product is inappropriate for people who are eligible for Medicaid coverage. The company reserves the right to change premium rates by class. For individual tax advice, please consult your tax advisor. Benefits listed may not be available in all states. ESB-2013-0113
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- 17. Employer Administrative & Support Services Helping Design, Deliver And Manage Your Benefits Program • Create a Customized Benefit Program • Educate employees while handling entire benefit enrollment • Save time, simplify administration and identify possible savings ESB-2013-0113
- 18. Employer Administrative & Support Services ‐ Dependent Verification Reviews ‐ COBRA Administration ‐ Nondiscrimination Testing ‐ Health Care Reform ‐ Online Administrative Tools ESB-2013-0113 Some of our products and services may be provided by third party contractors or affiliated companies. Services listed may not be available in all states.
- 19. Employer Administrative & Support Services Dependent Verification Reviews • Lower claim cost potential • Help ensure plan resources benefit those the plan intended to cover • Secure, visual third-party inspection • One-on-one sessions take place on-site ESB-2013-0113
- 20. Employer Administrative & Support Services COBRA Administration • Limit risk exposure • Neutral third party administration • Employee notifications, billing and premium remittance to carriers ESB-2013-0113
- 21. Employer Administrative & Support Services Nondiscrimination Testing • Helps ensure benefit plans are compliant with federal rules • Secured Online Service Center to upload data and perform testing • Year round monitoring availability ESB-2013-0113
- 22. Employer Administrative & Support Services Health Care Reform Support • Educate employers on developing law • Communicate plan changes to employees • Assist with implementation and ongoing compliance ESB-2013-0113
- 23. Employer Administrative & Support Services Health Care Reform Support, Cont. • Educational materials during one -on-one individual consultations • Robust website (HCReducation.com) • VIP employer email alerts covering developing law and upcoming deadlines ESB-2013-0113
- 24. Employer Administrative & Support Services Online Administrative Tools • Secure administration website for employers • Convenient access to program support tools, including online billing • Safe, fast, and secure method to reconcile payments and access information • Administrative guide, videos and other resources to help manage plans ESB-2013-0113
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- 26. Enrollment Solutions Year Round Service Commitment • Pre-enrollment planning • Employee education and benefit booklets • One-on-one employee enrollments • Post-enrollment review • New hire enrollments ESB-2013-0113
- 27. Enrollment Solutions Full Benefits Enrollment • Availability to enroll core benefits during one-on-one benefit review • Single enrollment meeting for employee • Coordination with Health Plan Provider to incorporate their application process ESB-2013-0113
- 28. Enrollment Solutions Enrollment Platform • Automated data uploads ensure fast transfer of benefits and billing information • Benefit elections are recorded directly into system, eliminating manual data entry ESB-2013-0113
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- 30. Compliance Support Let American Fidelity Help • Employee benefit administration comes with a multitude of requirements • 30 year history rooted in understanding and implementing tax-favored plans • Provide the support necessary to ensure customers remain compliant with current law ESB-2013-0113
- 31. Compliance Support ‐ Plan Documentation ‐ Nondiscrimination Testing ‐ Plan Communication ‐ Claims Adjudication ‐ Compliance Monitoring and Communication Resources ‐ Tax Reporting Assistance * American Fidelity does not provide legal or tax advice. We recommend you work with your counsel to ensure your plan’s compliance. ESB-2013-0113
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- 33. Customer Experience A Company Built on Service • We understand employers have a choice when selecting a benefit provider • We work hard to ensure every customer experience is a positive one • We are dedicated to supporting employers and employees ESB-2013-0113
- 34. Customer Experience Ease of Claim Submission ‐ Mail/Fax ‐ Online service center claim submission ‐ Mobile App Ease of Reimbursement ‐ Debit card ‐ Direct deposit ‐ One complimentary reimbursement check per year ESB-2013-0113
- 35. Customer Experience ‐ Secured Online Service Center ‐ Helpful Online Resources ‐ Customer Service Support ‐ Electronic Policy Access ESB-2013-0113
- 36. ESB-2013-0113 Jennifer Fetherston 2000 Classen Blvd, Oklahoma City, OK 73106 800-450-3506, Ext 3125 Jennifer.Fetherston@am ericanfidelity.com
Editor's Notes
- Read Slide ESB-2013-0113
- American Fidelity Assurance Company has over 50 years of experience supporting employers, and we understand that maintaining a competitive program within the ever-changing benefits landscape can be overwhelming. ESB-2013-0113
- We believe employee benefit design and delivery should be simple. Our goal is to provide employers and employees with benefits and services that add value, while also helping employers control costs. From our local Account Managers to our dedicated home office colleagues, we believe it is our responsibility to help provide financial security solutions to education employees while providing simplicity and ease to our employer groups. Customer Service is key at American Fidelity. We have built a team of customer service professionals who are conveniently located, available, and committed to ensuring each customer’s needs are met. From our local Account Managers to our dedicated home office colleagues, we believe it is our responsibility to provide exceptional customer service – every opportunity we can. ESB-2013-0113
- We specialize in providing benefit administrative services and supplemental insurance benefits to help employers and employees save money today. We provide supplemental insurance benefits to protect employees in the case of unexpected future events. We offer a variety of tools to make utilizing our benefits and simple and positive experience. We assist employers with the education, administration, and communication of their benefit plans ESB-2013-0113
- Niche Market Focus – Our philosophy is that customers are served best when solutions are tailored for them. Salaried, Local, Career Account Managers – Our highly trained account managers are available year-round and are dedicated to assisting and educating our customers. Top Quality Customer Service – As a team committed to providing quality customer service, we work hard to ensure each experience is a positive one – with our salaried, career account managers, home office team members, or using one of our online services. Financial Strength- Employers and employees can rely on American Fidelity when they need us. We are financially strong and proud of our ratings, including our A+ rating with AMBest. ESB-2013-0113
- We specialize in providing administrative services for a wide variety of tax-advantaged programs to help employers and employees maximize their tax-favored opportunities. All of our services act independently from any major medical plans and can be used with an employer’s existing plan. ESB-2013-0113
- Section 125 Plans – Cornerstone of any welfare benefit program. Help employers and employees maximize tax saving opportunities. FSAs - FSAs are a great way for employees to save money on out-of-pocket medical and dependent day care expenses incurred throughout the year, while also providing a tax-saving opportunity. Not only will employees save money, but employers can also see payroll tax savings added to their bottom lines. HSAs - One of the best features of an HSA is the triple tax savings advantage. Participants may make tax-free contributions that are deducted from their paychecks under their employer’s Section 125 Plan, which may result in tax savings for both the employees and the employer. Money in the accounts grows or earns interest tax free, and distributions are tax free when used to pay for qualified medical expenses. HRAs- HRAs allow employers to gain greater control of how their benefit dollars can be spent. 403(b) and 457(b)- Tax-Deferred Annuities can help your employees supplement their retirement income while offering significant tax advantages. Pre-Tax Transportation Benefits- Pre-Tax Transportation Benefits allows employees to set aside money on a pre-tax basis to pay for qualified commuting costs. Employers are able to reduce the payroll taxes they owe while helping the employee save money on commuting costs. ESB-2013-0113
- American Fidelity has been active in establishing Section 125 programs for more than 25 years and services more than 7,500 Section 125 plans across the U.S. The cornerstone of any welfare benefit program is a Section 125 Plan that helps employers and employees maximize tax-saving opportunities. We provide plan setup, annual employee education/enrollment, and year-round maintenance. We provide a Compliance Support Team with toll-free hotline and VIP email notifications. ESB-2013-0113
- FSAs are a great way for employees to save money on out-of-pocket medical and dependent day care expenses incurred throughout the year, while also providing a tax-saving opportunity. Not only will employees save money, but employers can also see payroll tax savings added to their bottom lines. Uniform Coverage Risk Insurance Plan limits exposure to uniform coverage rule for Health FSAs. Complimentary debit card available for employees, spouses, and each of their qualified dependents. ESB-2013-0113
- One of the best features of an HSA is the triple tax savings advantage. Participants may make tax-free contributions that are deducted from their paychecks under their employer’s Section 125 Plan, which may result in tax savings for both the employees and the employer. Money in the accounts grows or earns interest tax free, and distributions are tax free when used to pay for qualified medical expenses. Participants with account balances above $2,500 may choose from a diversified offering of no-load mutual funds, which cross all investment risk tolerances. ESB-2013-0113
- Employers choose how much to make available, how the funds may be used, and whether funds may be rolled over from year to year. Multiple plan choices, allowing employers to customize their plans to best fit employee needs. Flexible plan funding allows the employer to choose the best method to pay for benefits. ESB-2013-0113
- A Pre-Tax Transportation Benefit program allows employees to set aside money on a pre-tax basis to pay for qualified commuting costs, such as parking, mass transit, and bike storage. Employers can reduce the payroll taxes they owe while helping employees save money on commuting expenses. Employees manage their benefits through an easy-to-use online portal. Convenient home delivery of mass transit vouchers or prepaid commuter check card. ESB-2013-0113
- Our diverse portfolio of voluntary benefits is a great complement to the standard core benefit offerings and can help complete an employer’s benefit program. ESB-2013-0113
- American Fidelity can enhance an employer’s current benefit program without adding costs to the bottom line by offering voluntary benefit plans. Our diverse portfolio of voluntary benefits is a great complement to the standard core benefit offerings and can help complete an employer’s benefit program. Many plans qualify under Section 125 Our products are built with the employee in mind, offering competitive pricing and convenient payroll deduction. ESB-2013-0113
- Disability Income Insurance - Helps provide financial protection if an employee becomes disabled and cannot work due to a covered accident or sickness. Accident Only Insurance- Offers employees a plan that can pay for unexpected medical expenses. Cancer Insurance- Helps employees with some of the financial expense that come with cancer diagnosis. This plan can help cover both direct and indirect costs of cancer. Life Insurance- Our individual Life Insurance policies offered through the ease of payroll deduction have a simplified application process with minimal health questions and no required medical exams. Critical Illness Insurance- Helps employees if they suffer from a critical illness such as a heart attack or stroke. Hospital GAP PLAN® Insurance- Helps pay for out-of-pocket expenses while inpatient or as an outpatient. Annuities- provide employees with the option to supplement their retirement income or achieve other long-term goals. Core Benefits- We can deliver comprehensive, customized solutions for employees and employers for Core Benefits such as dental, vision, and group life insurance. ESB-2013-0113
- We understand the administrative needs employers have, and because of our personalized enrollment approach, we are able to offer resources and services that help simplify benefit plan management and control costs. ESB-2013-0113
- When it comes to managing your benefits, we can serve as an extension of HR. We offer a single source for helping employers design, deliver, and manage a benefits program. We will help review all available options to help you create a customized benefit program, educate employees on all of the benefits available to them, and handle the entire benefit enrollment from start to finish. In addition, we have an entire menu of resources to help save you time, simplify benefit plan administration, and identify possible cost saving opportunities. ESB-2013-0113
- Dependent Verification Reviews COBRA Nondiscrimination Health Care Reform Online Administrative Tools ESB-2013-0113
- We offer dependent verification reviews to help determine if all dependents covered on an employer’s medical, dental, and/or vision plan(s) are qualified dependents under the terms of the plan(s). Secure visual inspection minimizes distribution of employees’ confidential information Information is transferred securely ESB-2013-0113
- COBRA administration can be an intense and time-consuming process. We offer a simple, efficient, and cost-effective way to comply with COBRA requirements, helping to provide relief from the administrative burden and helping employers limit their risk exposure. We assist employers in providing relief from the administrative burden of COBRA and limit risk exposure We can send all required notices, collecting election forms, premium billing, and remitting premiums to health carriers on your behalf. Our secure online system provides a convenient way for an employer to notify us of COBRA events. ESB-2013-0113
- Our nondiscrimination testing program helps employers ensure their health and welfare benefit plans are in compliance with the applicable federal rules. The results and clean data file are available immediately for the employer to review and download. After providing basic plan information and uploading payroll data, employers simply sign onto our Online Service Center to select the plan year and benefits to test. ESB-2013-0113
- We understand the new Health Care Reform requirements and how those responsibilities can impact employers and employees. We provide a variety of services to educate employers on the developing law, assist with implementation and ongoing compliance, and communicate plan changes to employees. ESB-2013-0113
- We can provide a variety of educational materials to keep you and your employees informed. Our robust website and VIP email alerts keep employers informed about the developing law and upcoming compliance deadlines. ESB-2013-0113
- American Fidelity’s secured administration website allows employers convenient online access to the tools needed to support their programs. Enjoy the ease of online billing and add or terminate employees entirely online. In addition, employers can upload their payroll registers and submit payments utilizing a variety of methods. ESB-2013-0113
- We can assist you in saving time by helping you manage employee benefit enrollment and administration duties. Our enrollment solutions were designed specifically to assist employers with the administration of the entire enrollment experience. ESB-2013-0113
- From our dedicated, local Account Managers to our home office support teams, American Fidelity offers year-round service and support for employers and employees. Before each plan year’s enrollment, an Account Manager will meet with the employer’s administrative staff to develop an implementation timeline, collect key information, identify enrollment needs, and educate the administrative staff. We can ensure the employer has a smooth benefit enrollment process. We can provide education materials for employees to help educate them on their benefits. We are committed to ensuring employers and employees understand their benefit plans. We are available to readily assist with any benefit questions or concerns throughout the year. Following enrollment, your Account Manager will coordinate a post enrollment meeting to review enrollment successes, participation and potential tax savings by product and service, and identify opportunities for improvement for the following plan year. Account Managers are available all year to assist with new employees. ESB-2013-0113
- Full Benefits Enrollment- We can provide a single enrollment meeting to enroll each employee in the employer’s entire benefit program. While Account Managers visit with employees during their one-on-one enrollments for voluntary benefits, they can also enroll employees in their core benefits, such as medical, dental, and vision. This allows for a single meeting to enroll employees in the employer’s entire benefit program. We can work with the employer’s health plan providers to incorporate their application processes into our electronic web-based platform or enroll them using an employer-chosen system. ESB-2013-0113
- Enrollment Platform- We can work with the employer’s health plan providers to incorporate their application processes into our electronic web-based platform or enroll them using an employer-chosen system. American Fidelity’s online enrollment system saves time for benefit administrators. ESB-2013-0113
- We are committed to ensuring employers and employees understand their benefit plans, and we are available to readily assist with any benefit questions or concerns throughout the year. ESB-2013-0113
- From documenting the plan and providing employee communication to remaining informed about and complying with new laws, the daily maintenance for these plans can be time consuming and overwhelming. Let our experience be your solution. ESB-2013-0113
- Plan Documentation- American Fidelity will provide you with a plan document and will amend it periodically, as legislation warrants, to keep you up-to-date and in compliance, even when laws change mid-year. Nondiscrimination Testing- We offer a software solution to help you perform annual nondiscrimination testing for all health and welfare plans. Alternatively, we can provide complimentary worksheets for a few specific tests, such as the 25% Key Employee Test or 55% Average Benefits Test for Dependent Day Care FSAs. Plan Communication- American Fidelity believes education and communication are essential to ensuring the success of your plan. Our enrollment model is designed to educate employees on the benefits and services available to them. We also make any employee communication required by Health Care Reform available to our employer customers. Claims Adjudication- We have established a rigorous process for claims adjudication in compliance with federal law to help ensure your plan will continue to be available. Compliance Monitoring/Communication Resources- We have an entire compliance team dedicated to monitoring and educating out customers and keeping you updated on new rules. Tax Reporting Assistance- We can assist you with some of your tax reporting requirements through printed information and our Online Service Center. ESB-2013-0113
- Our philosophy is that customers are served best when solutions can be tailored for them. We understand the importance of convenience and offer a variety of tools to make utilizing our benefits a simple and positive experience. ESB-2013-0113
- At American Fidelity, we understand employers have a choice when it comes to selecting a benefit provider. We work hard to ensure every customer experience an employer and their employees have with us is a positive one. Our dedicated focus to our employer groups means that we are committed to understanding the benefit landscape for employees, how state plans work, state retirement benefits, and how these create specific needs for both younger employees and those looking to retire in the near future. ESB-2013-0113
- Debit Card- We can offer a complimentary debit card for employees to access certain benefits (Health FSA, HRA, HSAs) so that employees can have faster access to their funds. Direct Deposit- We offer complimentary direct deposit into employee’s bank accounts which helps employees get their claim reimbursements more efficiently. Also offer 1 complimentary check a plan year. Additional reimbursements by check may include a $5 fee per check. Access to Claim Forms- Customers can easily access all of our claim forms through our website, americanfidelity.com. Mobile App- We are excited about our upcoming Mobile App (available early 2013) which will allow participants to easily manage their account and submit requests for claim reimbursement. ESB-2013-0113
- Secured Online Service Center- Employees can update and access all of their information and manage their account using our secure Online Service Center. Helpful Online Resources- We offer a variety of educational resources for employees to access 24/7 such as online calculators, videos, and faqs on a variety of topics. Customer Service Support- We provide experienced customer service support through our home office service team departments. Electronic Policy Access - We conveniently provide fast and secure electronic policy Access for our customers. ESB-2013-0113
- Read Slide ESB-2013-0113