Overcoming resistance to change when implementing new technology.

1. Overcoming Resistance to Change When
Implementing New Technology
September 17-21, 2011
San Diego, California
Jane Mindrup, Client Services Director
Valley Hope Association - IMCSS

2. Life Changing Thoughts….
1. Doing a Job RIGHT the first time gets the job done.
Doing the Job WRONG fourteen times gives you job
security
3. TEAMWORK…. Means never having to take all the
blame yourself.
3. Our dilemma is that we hate change and love it at the
same time; what we really want is for things to remain
the same but get better.
Sydney J. Harris

3. Overcoming Resistance to
Change
How many of you are afraid of
change?
How many of you think other
people are afraid of change?

4. Change Happens
Everyone knows what
Twitter
Facebook
&
YouTube are…
right….

5. Change Happens
IT’S CALLED…………
U TWIT FACE!

6. Who Moved My Cheese
Good
Job
Loving
Relationship
Money
Health
Peace
of Mind

7. Who Moved My Cheese
WORK
LIVE

8. “Who Moved My Cheese”
Change Happens – They Keep Moving the Cheese
Anticipate Change – Get Ready for the Cheese to Move
Monitor Change – Smell the Cheese Often, Know When it is Getting Old
Adapt to Change Quickly – The Quicker You Let Go, The Sooner You
Enjoy
Change – Move with the Cheese
Enjoy Change – Savor the Adventure and Enjoy the Taste
Be Ready to Change Quickly – They Keep Moving the Cheese
From the bestseller, Who Moved My Cheese?, By Spencer Johnson, MD

9. How to Manage the People Who
Keep it Running
Possible Solutions – Identify Key Elements
Prepare Staff for Change
Identify Support Team
Analyze Readiness
Implement

10. Identifying Key Elements
1.Apprehension
6.Moving 2.Excitement
Forward
5.Acceptance 3.Intimidation
4.Hopelessness

11. Key Elements
APPREHENSION
• Lack of Understanding
EXCITEMENT
• Feeling of Relief that Change is Evident
• Manage Expectations
INTIMIDATION
• Awareness of Incidental Change
• Awareness of Comprehensive Change

12. Key Elements
HOPELESSNESS
• Lack of Motivation and Confusion
• Lack of Acceptance
• Lack of Goals
ACCEPTANCE
• Validating Successful Outcomes
MOVING FORWARD
• Working through Implication

13. Identifying Key Elements
1.Apprehension
6.Moving 2.Excitement
Forward
5.Acceptance 3.Intimidation
4.Hopelessness

14. Prepare Staff for Change
1. Establish Urgency
2. Communicate Changes
3. Identify Threats
4. Examine Opportunities

15. Identify Support Team
1. Identify How Change will Impact
Organization
2. Build Team Leaders
3. Convince People that
Change is Necessary

16. Identify Support Team
1. Teams Looking for New Situations and See
Change Early.
1. Teams that Scurry, Go into Action
Immediately.
1. Teams Staying with
Familiar Territory.
1. Teams that are Open
Minded and willing to
Adapt to Change.

17. Identify Support Team
1. Identify How Change will Impact
Organization
2. Build Team Leaders
3. Convince People that
Change is Necessary

18. Analyze Readiness
SUCCESSFULNESS is measured by:
3.Understanding the importance of people
4.Communicating openly-don’t “sugar- coat”
needed changes
5.Believe that Change is Necessary
6.Trust Staff Capability

19. Implement
1. Reward Those Who Meet
Targets
2. Analyze What is Going Right
and What Needs Improving
3. Make Sure Leaders Continue
Support

20. It Starts with Belief
“ A good leader inspires people to
have confidence in their leader.
A great leader inspires people to
have confidence in themselves.”

21. Overcoming Resistance to
Change
http://www.youtube.com/watch?v=Ks1-6FCZGmY&feature=player_detailpage
http://www.jimcarroll.com/about.htm

22. Finally…
“The way to get started
is to quit talking
and start doing.”
Walt Disney

23. Overcoming Resistance to Change When
Implementing New Technology
September 17-21, 2011
San Diego, California
Jane Mindrup, Client Services Director
jmindrup@vhaimcss.com
Valley Hope Association - IMCSS