SlideShare a Scribd company logo
1 of 99
© Mark Cahill
© Mark Cahill   2
© Mark Cahill   3
© Mark Cahill   4
Online Social Networking
                       Marketing     Marketing Strategy




                 Social
                              Technology
                Networks


© Mark Cahill                                           5
© Mark Cahill   6
© Mark Cahill   7
© Mark Cahill   8
© Mark Cahill   9
© Mark Cahill   10
© Mark Cahill       11
                .
© Mark Cahill   12
© Mark Cahill       13
                .
© Mark Cahill   14
Online
  Social
                Web 2.0    Social
 Networks
                          Networks




© Mark Cahill                        16
© Mark Cahill   17
© Mark Cahill   18
© Mark Cahill   19
© Mark Cahill   20
What are Online Social Networks?




© Mark Cahill                          21
© Mark Cahill   22
© Mark Cahill   23
© Mark Cahill   24
Mobile will be Bigger than desktop
    internet by 2015*




*Morgan Stanley
http://www.morganstanley.com/institutional/techresearch/pdfs/Internet_Trends_041210.pdf

© Mark Cahill                                                                             25
© Mark Cahill   26
© Mark Cahill   27
28
29
30
© Mark Cahill   31
© Mark Cahill   32
© Mark Cahill   33
© Mark Cahill   34
© Mark Cahill   35
© Mark Cahill   36
© Mark Cahill   37
© Mark Cahill   38
39
40
© Mark Cahill   41
© Mark Cahill   42
© Mark Cahill   43
© Mark Cahill   44
© Mark Cahill   45
© Mark Cahill   46
© Mark Cahill   47
© Mark Cahill   48
© Mark Cahill   49
© Mark Cahill   50
The effectiveness of traditional marketing
     has been eroded due to consumers been
       able to ignore marketing messages,
         especially of the broadcast type.

                (Van Den Bulte and Wuyts 2007)




© Mark Cahill                                    51
© Mark Cahill   52
© Mark Cahill   53
© Mark Cahill   54
Marc Prensky is acknowledged to have
    coined the term digital native in his work
    Digital Natives, Digital Immigrants
    published in 2001




© Mark Cahill                                    55
© Mark Cahill   56
© Mark Cahill   57
© Mark Cahill   58
SoLoMo



© Mark Cahill            59
Social



© Mark Cahill            60
Local



© Mark Cahill           61
Mobile



© Mark Cahill            62
SocialLocalMobile



© Mark Cahill                       63
© Mark Cahill   64
© Mark Cahill   65
© Mark Cahill   66
© Mark Cahill   67
The Cloud



© Mark Cahill               68
© Mark Cahill   69
70
© Mark Cahill   71
Web


Mobile          Semantic   Real-time   Social   Physical




© Mark Cahill                                        72
© Mark Cahill   73
© Mark Cahill   74
© Mark Cahill   75
76
77
© Mark Cahill   78
© Mark Cahill   79
© Mark Cahill   80
© Mark Cahill   81
© Mark Cahill   82
© Mark Cahill   83
How to Leverage Social Media

                               to

                build and maintain relationships




© Mark Cahill                                      84
Online Social Networking
                       Marketing      Marketing Strategy




                 Social
                              Technology
                Networks


© Mark Cahill                                           85
Focus on understanding the people who use
technology, and not just the technology
itself.




© Mark Cahill                           86
Engage and participate.




© Mark Cahill             87
Be transparent.




© Mark Cahill     88
Integrate online and offline activities.




© Mark Cahill                              89
Be Human (not a machine).

People first, Technology second




© Mark Cahill                     90
“brands should be considered as objects
used to facilitate social interaction.”

Cova's (1997, p. 307)



© Mark Cahill                             91
“people have relationships with other people
and that brands may become a fulcrum
around which such relationships are
constructed”

(Patterson and O’Malley 2006).


© Mark Cahill                              92
Make content easily available and digestible.




© Mark Cahill                              93
Monitor and respond
(active listening)




© Mark Cahill         94
Build your community.




© Mark Cahill           95
Focus on Technique not Tools




© Mark Cahill                  96
© Mark Cahill   97
© Mark Cahill   98
Mark.Cahill@sohalo.com
    Twitter: @markcahill
    http://ie.linkedin.com/in/markcahill
    +353 (0)87 9497083




© Mark Cahill                              99

More Related Content

Viewers also liked

Consultative Selling in B2B Technology Sales
Consultative Selling in B2B Technology SalesConsultative Selling in B2B Technology Sales
Consultative Selling in B2B Technology SalesRed Box Direct
 
The miller heiman prospecting guide - best practices
The miller heiman   prospecting guide - best practicesThe miller heiman   prospecting guide - best practices
The miller heiman prospecting guide - best practicesJorge Hilário
 
Building High Performance Team in Top Management
Building High Performance Team in Top ManagementBuilding High Performance Team in Top Management
Building High Performance Team in Top ManagementHora Tjitra
 
Sales Account Planning & Briefing Template
Sales Account Planning & Briefing TemplateSales Account Planning & Briefing Template
Sales Account Planning & Briefing TemplateMarcus Vannini
 
Microsoft Solution Sales Process
Microsoft Solution Sales ProcessMicrosoft Solution Sales Process
Microsoft Solution Sales ProcessJose Arturo A O
 
Miller Heiman Sales Best Practice
Miller Heiman Sales Best PracticeMiller Heiman Sales Best Practice
Miller Heiman Sales Best Practicealinutley
 
Strategic Account Management Methodology - a review by Tony Hackett
Strategic Account Management Methodology  - a review by Tony HackettStrategic Account Management Methodology  - a review by Tony Hackett
Strategic Account Management Methodology - a review by Tony HackettTony Hackett
 

Viewers also liked (9)

Consultative Selling in B2B Technology Sales
Consultative Selling in B2B Technology SalesConsultative Selling in B2B Technology Sales
Consultative Selling in B2B Technology Sales
 
The miller heiman prospecting guide - best practices
The miller heiman   prospecting guide - best practicesThe miller heiman   prospecting guide - best practices
The miller heiman prospecting guide - best practices
 
Building High Performance Team in Top Management
Building High Performance Team in Top ManagementBuilding High Performance Team in Top Management
Building High Performance Team in Top Management
 
Sales Account Planning & Briefing Template
Sales Account Planning & Briefing TemplateSales Account Planning & Briefing Template
Sales Account Planning & Briefing Template
 
Microsoft Solution Sales Process
Microsoft Solution Sales ProcessMicrosoft Solution Sales Process
Microsoft Solution Sales Process
 
Miller Heiman Sales Best Practice
Miller Heiman Sales Best PracticeMiller Heiman Sales Best Practice
Miller Heiman Sales Best Practice
 
Pain chain
Pain chainPain chain
Pain chain
 
SPIN Selling : HCL with CBA
SPIN Selling : HCL with CBASPIN Selling : HCL with CBA
SPIN Selling : HCL with CBA
 
Strategic Account Management Methodology - a review by Tony Hackett
Strategic Account Management Methodology  - a review by Tony HackettStrategic Account Management Methodology  - a review by Tony Hackett
Strategic Account Management Methodology - a review by Tony Hackett
 

Similar to Understanding Social Media

SXSW - Limerick open coffee #LOCC
SXSW  - Limerick open coffee #LOCC SXSW  - Limerick open coffee #LOCC
SXSW - Limerick open coffee #LOCC Bank of Ireland
 
Nokia Digital Transformation
Nokia Digital TransformationNokia Digital Transformation
Nokia Digital TransformationChris Schaumann
 
AIM Final Plans Book
AIM Final Plans BookAIM Final Plans Book
AIM Final Plans BookNellie Murray
 
AIM Final Plans Book: NSAC '07-'08
AIM Final Plans Book: NSAC '07-'08AIM Final Plans Book: NSAC '07-'08
AIM Final Plans Book: NSAC '07-'08Sarah Poluha
 
UMN's Plans Book for AOL
UMN's Plans Book for AOLUMN's Plans Book for AOL
UMN's Plans Book for AOLJeanine Lilke
 
RallyFwd Virtual Conference - Brandon Linn, Accolade
RallyFwd Virtual Conference - Brandon Linn, AccoladeRallyFwd Virtual Conference - Brandon Linn, Accolade
RallyFwd Virtual Conference - Brandon Linn, AccoladeRally Recruitment Marketing
 

Similar to Understanding Social Media (9)

SXSW - Limerick open coffee #LOCC
SXSW  - Limerick open coffee #LOCC SXSW  - Limerick open coffee #LOCC
SXSW - Limerick open coffee #LOCC
 
Nokia Digital Transformation
Nokia Digital TransformationNokia Digital Transformation
Nokia Digital Transformation
 
Aim Final Plans Book
Aim Final Plans BookAim Final Plans Book
Aim Final Plans Book
 
AIM Final Plans Book
AIM Final Plans BookAIM Final Plans Book
AIM Final Plans Book
 
AOL Strategy Plans Book
AOL Strategy Plans BookAOL Strategy Plans Book
AOL Strategy Plans Book
 
Aim Final Plans Book
Aim Final Plans BookAim Final Plans Book
Aim Final Plans Book
 
AIM Final Plans Book: NSAC '07-'08
AIM Final Plans Book: NSAC '07-'08AIM Final Plans Book: NSAC '07-'08
AIM Final Plans Book: NSAC '07-'08
 
UMN's Plans Book for AOL
UMN's Plans Book for AOLUMN's Plans Book for AOL
UMN's Plans Book for AOL
 
RallyFwd Virtual Conference - Brandon Linn, Accolade
RallyFwd Virtual Conference - Brandon Linn, AccoladeRallyFwd Virtual Conference - Brandon Linn, Accolade
RallyFwd Virtual Conference - Brandon Linn, Accolade
 

Recently uploaded

DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDropbox
 
Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024The Digital Insurer
 
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...apidays
 
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot ModelNavi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot ModelDeepika Singh
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...apidays
 
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...apidays
 
MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectorsMS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectorsNanddeep Nachan
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century educationjfdjdjcjdnsjd
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businesspanagenda
 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWERMadyBayot
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingEdi Saputra
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodJuan lago vázquez
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024The Digital Insurer
 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?Igalia
 
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc
 
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu SubbuApidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbuapidays
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)wesley chun
 
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...DianaGray10
 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024The Digital Insurer
 

Recently uploaded (20)

DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor Presentation
 
Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024
 
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
 
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot ModelNavi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...
 
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
 
MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectorsMS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectors
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century education
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?
 
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
 
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu SubbuApidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
 
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
 

Understanding Social Media