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Understanding Social Media-by Mark Cahill at #Cloudbusting2012 on the GMIT campus 14/09/12
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Understanding Social Media
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Online Social Networking
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What are Online
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Mobile will be
Bigger than desktop internet by 2015* *Morgan Stanley http://www.morganstanley.com/institutional/techresearch/pdfs/Internet_Trends_041210.pdf © Mark Cahill 25
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The effectiveness of
traditional marketing has been eroded due to consumers been able to ignore marketing messages, especially of the broadcast type. (Van Den Bulte and Wuyts 2007) © Mark Cahill 51
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Marc Prensky is
acknowledged to have coined the term digital native in his work Digital Natives, Digital Immigrants published in 2001 © Mark Cahill 55
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SoLoMo © Mark Cahill
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Social © Mark Cahill
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Local © Mark Cahill
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Mobile © Mark Cahill
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SocialLocalMobile © Mark Cahill
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The Cloud © Mark
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Web Mobile
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How to Leverage
Social Media to build and maintain relationships © Mark Cahill 84
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Online Social Networking
Marketing Marketing Strategy Social Technology Networks © Mark Cahill 85
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Focus on understanding
the people who use technology, and not just the technology itself. © Mark Cahill 86
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Engage and participate. ©
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Be transparent. © Mark
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Integrate online and
offline activities. © Mark Cahill 89
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Be Human (not
a machine). People first, Technology second © Mark Cahill 90
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“brands should be
considered as objects used to facilitate social interaction.” Cova's (1997, p. 307) © Mark Cahill 91
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“people have relationships
with other people and that brands may become a fulcrum around which such relationships are constructed” (Patterson and O’Malley 2006). © Mark Cahill 92
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Make content easily
available and digestible. © Mark Cahill 93
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Monitor and respond (active
listening) © Mark Cahill 94
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Build your community. ©
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Focus on Technique
not Tools © Mark Cahill 96
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Mark.Cahill@sohalo.com
Twitter: @markcahill http://ie.linkedin.com/in/markcahill +353 (0)87 9497083 © Mark Cahill 99