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POW! Design Tips for Virtual Facilitators
- 1. © 2016 NetSpeed Learning Solutions. All rights reserved. 1
Design Tips
for Virtual Facilitators
- 2. © 2016 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Learn how to design webinars with POW!
• Use all the interaction tools in your web
platform to engage participants
• Deliver powerful virtual learning that gets on the
job results
- 3. © 2016 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of talent development
experience
• Author of Great Webinars
• Chief Architect of the Virtual
Facilitator Trainer Certification
program
- 4. © 2016 NetSpeed Learning Solutions. All rights reserved. 4
Purpose
What is your purpose in
attending this webinar?
- 5. © 2016 NetSpeed Learning Solutions. All rights reserved. 5
Powerful Virtual Learning
- 6. © 2016 NetSpeed Learning Solutions. All rights reserved. 6
Powerful Virtual Learning
Plan for Interaction
Optimize Learning Transfer
Win Hearts and Minds
- 7. © 2016 NetSpeed Learning Solutions. All rights reserved. 7
Plan for
Interaction
Powerful Virtual Learning
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• Chat
• Polling
• Annotation
• Emoticons
• Breakout Rooms
• Web Camera
Your Tools
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Your Tools
Which one of
these power tools
is your favorite?
Why?
- 10. © 2016 NetSpeed Learning Solutions. All rights reserved. 10
Interact every two or three minutes.
Tip #1
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InteractionCan you see yourself interacting every 2 – 3
minutes in your virtual classroom?
Why or why not?
- 12. © 2016 NetSpeed Learning Solutions. All rights reserved. 12
Use a variety of interaction tools.
Tip #2
- 13. © 2016 NetSpeed Learning Solutions. All rights reserved. 13
Emoticons with Chat
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Four-Quadrant Chat
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Poll with Chat
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Break the linear approach to design.
Tip #3
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Linear and Boring
Blah Blah Blah Blah Blah Poll Blah Blah Blah Blah
Chat Blah Blah Blah Blah Blah Chat Blah Blah Blah
Blah Blah Poll Blah Blah Blah Blah Blah Blah Chat
- 18. © 2016 NetSpeed Learning Solutions. All rights reserved. 18
Brain Rules
“Rule #4: People don’t pay
attention to boring things.”
John Medina
- 19. © 2016 NetSpeed Learning Solutions. All rights reserved. 19
Multiple Chat Pods
- 20. © 2016 NetSpeed Learning Solutions. All rights reserved. 20
Virtual Leader C3 Model
Calibrate Collaborate Celebrate
- 21. © 2016 NetSpeed Learning Solutions. All rights reserved. 21
Breakout Rooms
When
should you
use
breakout
rooms?
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Collaborate on shared problems.
Tip #4
- 23. © 2016 NetSpeed Learning Solutions. All rights reserved. 23
Powerful Virtual Learning
Optimize
Learning
Transfer
- 24. © 2016 NetSpeed Learning Solutions. All rights reserved. 24
The Forgetting Curve
People forget 90% of
what they learned within
one week of a class.
- 25. © 2016 NetSpeed Learning Solutions. All rights reserved. 25
Forget It
If you wanted your learners to forget
everything they learned within 24 hours of
your webinar, what could you do?
- 26. © 2016 NetSpeed Learning Solutions. All rights reserved. 26
Don’t become a
talking head.
Tip #5
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Brain Rules
“The more visual the
input becomes, the more
likely it is to be
recognized and recalled.” John Medina
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This is a visual medium.
- 29. 29© 2016 NetSpeed Learning Solutions. All rights reserved.
Presentation Zen
Before
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Presentation Zen
Presentation Zen
What’s the difference?
- 31. © 2016 NetSpeed Learning Solutions. All rights reserved. 31
Talk less.
Experience often.
Apply more.
Tip #6
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Frame key points with
stories.
Tip #7
- 33. © 2016 NetSpeed Learning Solutions. All rights reserved. 33
Does the response express
empathy?
Well, I guess you’d better
call a plumber.
Don’t worry. Everything
will turn out okay.
You should be grateful. Your
family is safe.
I’m sorry this happened. I can
see why you are upset.
- 34. © 2016 NetSpeed Learning Solutions. All rights reserved. 34
Brain Rules
“The more personal an example, the more
richly it becomes encoded and the more
readily it is remembered.”
John Medina
- 35. © 2016 NetSpeed Learning Solutions. All rights reserved. 35
Powerful Virtual Learning
Win
Hearts
and Minds
- 36. © 2016 NetSpeed Learning Solutions. All rights reserved. 36
Make it friendly and personal.
Tip #8
- 37. © 2016 NetSpeed Learning Solutions. All rights reserved. 37
Virtual Classroom
How can you make the web classroom
friendly and personal?
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Chat with Them
• Use people’s names.
• Build on their comments
to make your key points.
• Praise their contributions.
• Be on camera, if possible.
- 39. © 2016 NetSpeed Learning Solutions. All rights reserved. 39
Amp up your virtual presence.
Tip #9
- 40. © 2016 NetSpeed Learning Solutions. All rights reserved. 40
Virtual Presence
The way people represent
themselves in their online
environment
The degree to which a facilitator is
perceived as a “real” person online
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Facilitator On Camera
- 42. © 2016 NetSpeed Learning Solutions. All rights reserved. 42
Amplifying Virtual Presence
• Reduced ambiguity
• Increased connection
• Reduced conflict
- 43. © 2016 NetSpeed Learning Solutions. All rights reserved. 43
Fun with Web Cameras
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Build a natural arc in your design.
Tip #10
- 46. © 2016 NetSpeed Learning Solutions. All rights reserved. 46
Opening
What should happen in
the first ten minutes?
- 47. © 2016 NetSpeed Learning Solutions. All rights reserved. 47
Opening
Welcome
Inspire
Relate
Build connections
Create context
- 48. © 2016 NetSpeed Learning Solutions. All rights reserved. 48
Middle
Which of these elements
don’t belong in the middle?
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Middle
Provide information
Ask engaging questions
Facilitate discovery
Collaborate
- 50. © 2016 NetSpeed Learning Solutions. All rights reserved. 50
Climax
Think about the last webinar
you attended or led?
What happened at the
climax?
- 51. © 2016 NetSpeed Learning Solutions. All rights reserved. 51
Climax
Dig deeper
Demonstrate application
Move from theory to practice
Reinforce new skills
- 52. © 2016 NetSpeed Learning Solutions. All rights reserved. 52
Closing
Why should you pay
attention to the ending?
- 53. © 2016 NetSpeed Learning Solutions. All rights reserved. 53
Closing
Review
Motivate
Gain commitment to action
- 54. © 2016 NetSpeed Learning Solutions. All rights reserved. 54
Powerful Virtual Learning
- 55. © 2016 NetSpeed Learning Solutions. All rights reserved. 55
Plan for Action
What will you
do now?
- 56. © 2016 NetSpeed Learning Solutions. All rights reserved. 56
Virtual Facilitator Training
• Deep dive, comprehensive course
• Focused on virtual design and delivery
• Public courses offered six times/year
• Customized for private delivery in your web
conference platform
- 57. © 2016 NetSpeed Learning Solutions. All rights reserved. 57
Take Our Survey
• Download our ebook
• Discount Code: $345 off the
Virtual Facilitator Trainer
Certification course
(October/November)
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organization (ask us how)