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Client Name: A Canadian government ministry
http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0CRDD-966PSL&appname=crmd
Company Background: The Ministry of Human Services is a government organization that strives to assist citizens in creating the conditions for safe and supportive homes, communities and workplaces. It works collaboratively with community partners to deliver citizen-centered programs, including programs to facilitate immigration, labor force development, on-the-job training, financial and health benefits and child support services. The ministry employs over 1200 case works and has engaged with over 1100 providers to deliver services to approximately 3.6million citizens.
Business Challenge: The Human Services Ministry had long used a number of stand-alone systems to support the delivery of its programs and services. Although these systems helped the ministry capture a wide array of information – including registration data, client investment plans, determined eligibility and calculated benefits – they were isolated from each other, which made it difficult for internal case workers and external service providers to collaborate on case management. As a result, case workers spent much of their time focusing on administrative tasks instead of contributing the well-being of their clients. To improve the productivity of case workers while building mutually beneficial relationships with external service providers, the Human Services Ministry began looking for an integrated program management solution that would streamline the delivery of multiple programs and services. .
Solution implementation: the Curam Social Program Management Platform software delivers workflow capabilities to automatically generate documents from templates while allowing case workers to modify correspondence to suit the desired outcome. Furthermore, the solution offers a communications functionality that allows the ministry to manage and record the various forms of correspondence that occur between the organization and external stakeholders such as clients, employers and providers.
Solution components: Software:
IBM Cúram Social Program Management Platform
<number>
Client Name: A Canadian government ministry
http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0CRDD-966PSL&appname=crmd
Company Background: The Ministry of Human Services is a government organization that strives to assist citizens in creating the conditions for safe and supportive homes, communities and workplaces. It works collaboratively with community partners to deliver citizen-centered programs, including programs to facilitate immigration, labor force development, on-the-job training, financial and health benefits and child support services. The ministry employs over 1200 case works and has engaged with over 1100 providers to deliver services to approximately 3.6million citizens.
Business Challenge: The Human Services Ministry had long used a number of stand-alone systems to support the delivery of its programs and services. Although these systems helped the ministry capture a wide array of information – including registration data, client investment plans, determined eligibility and calculated benefits – they were isolated from each other, which made it difficult for internal case workers and external service providers to collaborate on case management. As a result, case workers spent much of their time focusing on administrative tasks instead of contributing the well-being of their clients. To improve the productivity of case workers while building mutually beneficial relationships with external service providers, the Human Services Ministry began looking for an integrated program management solution that would streamline the delivery of multiple programs and services. .
Solution implementation: the Curam Social Program Management Platform software delivers workflow capabilities to automatically generate documents from templates while allowing case workers to modify correspondence to suit the desired outcome. Furthermore, the solution offers a communications functionality that allows the ministry to manage and record the various forms of correspondence that occur between the organization and external stakeholders such as clients, employers and providers.
Solution components: Software:
IBM Cúram Social Program Management Platform