IBM Smarter Care - Elder Care
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A European healthcare provider collaborates across clinicians and social care teams to cut costs and improve outcomes for their aging population
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IBM Smarter Care - Elder Care
- 1. © 2014 IBM Corporation 1 Smarter Care A European healthcare provider collaborates across clinicians and social care teams to cut costs and improve outcomes for their aging population 10% – 15% cost reduction for caring for chronically ill patients Reduced errors from miscommunication or lack of coordination Improved patient satisfaction and chronic disease treatment Business Challenge: Rising chronic diseases in an aging population were consuming more resources. This provider aimed at improving adherence to care programs through better care management leading to enhanced patient quality of life and satisfaction with the healthcare system, and controlling costs. The Solution: The provider implemented a patient-care optimization solution that analyzes patient and disease-related data as well as treatment options and costs to create a personalized care plan for its patients. Patients receive better care, while the provider lowers costs through better coordination among physicians, specialists and hospitals throughout the regional healthcare system.
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- Link to Reference Profile: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0CRDD-95JF4V&appname=crmd About the Client The institute is one of the largest healthcare providers in Spain, with eight hospitals and 470 primary care units. Like healthcare providers everywhere, it struggles with the critical challenge of providing quality, affordable healthcare, particularly to patients with chronic illnesses such as diabetes, heart disease or cancer. Business Challenge The best care for patients with chronic illnesses is tailored to the individual, optimized for the specific disease and managed by an integrated team of healthcare professionals. The institute wanted to not only improve patient care coordination by consolidating patient information across all of its facilities, but it also wanted to create optimized patient care plans and lower costs based on insight gained from patient records, medical histories and treatment data for chronic diseases. Solution The institute implemented a patient-care optimization solution that analyzes patient and disease-related data as well as treatment options and costs to create a personalized care plan for its patients. Patients receive better care, while the institute lowers costs through better coordination among physicians, specialists and hospitals throughout the hospital system. Quantifiable Benefits The solution, piloted at one hospital and the primary care facilities that serve it, has already lowered treatment costs by between 10 percent and 15 percent for patients with chronic illnesses. It also helps improve patient satisfaction with care even as it improves the effectiveness and efficiency of chronic disease treatment. Further, the solution helps the institute reduce errors that result from a lack of communication or coordination among different providers or departments. The results are so positive that the institute plans to implement the solution at its seven other hospitals in the near future. What Makes It Smarter Instrumented: The solution integrates data such as patient care records and disease profile information from different information systems, including hospitals and doctors at different centers. Interconnected: The solution connects four different information systems through an enterprise server bus and applies business rules and business process management to facilitate optimal patient treatment. Intelligent: By analyzing historical patient and disease data, the solution provides the institute with analytical insight into how to treat patients more effectively and efficiently. It also sets alerts to help ensure that healthcare professionals throughout the institute operate in a consistent and coordinated way to optimize patient care.