1. Customer Service
Heather Austin, Project Coordinator
Center for Technology & Business
heather@trainingnd.com

2. A little about me!
The Early days
Retail, Retail, Retail,
Taking care of Business
Non-Profits forever!

3. What does Customer Service do?
 Sets your company apart from competition
 Builds brand awareness
 Good Customer service can build loyalty
◦ Clients
◦ Vendors
◦ Staff

4.  Activity Time!
The Good and the Bad

5. Instill Good Customer Service
 The Basics
◦ In person – body language is key!
◦ On the phone – your voice is most important!
◦ Via email – language and grammar rule!
◦ On the net – speed saves the day!

6.  Company Culture – what does yours say?
 Loyalty Programs
 Service for Sales
Let’s get Advanced!

7. The Extra Mile
 Relationship Building
 Uniqueness
 Personalization
 Branding

8.  Activity Time!
 Any questions?
Game on!

9. Customer Service
Heather Austin, Project Coordinator
Center for Technology & Business
heather@trainingnd.com