International Technology Adoption & Workforce Issues Study - Thailand Summary
 

International Technology Adoption & Workforce Issues Study - Thailand Summary

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  • 8% Don’t know - Overall12% Don’t know - Thailand

International Technology Adoption & Workforce Issues Study - Thailand Summary International Technology Adoption & Workforce Issues Study - Thailand Summary Presentation Transcript

  • International Technology Adoption & Workforce Issues Study Summary for Thailand
  • About this Research CompTIA’s International Technology Adoption and Workforce Issues study was conducted to collect and share information on technology adoption and workforce trends across several countries. The objectives of this research include: • Explore business and information technology (IT) priorities among organizations • Examine the usage of key technologies/solutions and IT services such as security and cloud computing • Identify which IT skills are most important to employers and if there are any skills gap issues or staffing concerns • Evaluate professional development practices such as training and certification The data for this study was collected via a quantitative online survey conducted February 22 to March 23, 2013 among 1,256 IT and business executives directly involved in setting or executing information technology policies and processes within their organizations. The 10 countries covered in this study include: Brazil (n=125); Canada (n=125); France (n=125); Germany (n=131)); India (n=125); Japan (n=125); Mexico (n=125); Middle East Subset (Oman, Saudi Arabia, United Arab Emirates) (n=125); Thailand (n=125); United Kingdom (n=125) Surveys were localized and translated to allow respondents to participate in their native language. Additionally, precautions were taken to minimize misinterpretations of questions. However, research has shown, cultural differences exist and can affect responses to certain question types, such as 5- point satisfaction rating questions. Viewers of this report should keep that in mind when comparing results across countries. The margin of sampling error at 95% confidence for aggregate results is +/- 2.8 percentage points. Sampling error is larger for subgroups of the data, such as individual countries where it is +/- 8.9 percentage points. As with any survey, sampling error is only one source of possible error. While non- sampling error cannot be accurately calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the data to minimize its influence. Note: because data collection occurred via an online survey, in countries where Internet penetration is lower among businesses, the non-sampling error could be higher. CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to CompTIA Market Research staff at research@comptia.org. CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.
  • Key IT Priorities for Thai Businesses: 1. Data storage/back-up 2. Disaster recovery/business continuity 3. IT security 4. Network infrastructure 5. Updating aging computers/software Key Summary Points: Thailand Key Stats for Thailand $10,000 GDP per capita (PPP) | world rank: 113th 5.88% GDP growth forecast for 2013 67% % of Thai executives expecting 2013 business conditions to be better than 2012 39.77m Total workforce 52% % of workforce employed in the services sector 0.387m Estimate of IT workforce* in core IT occupations 48% % of Thai executives expecting to increase IT staff headcount at their business in 2013 17.483m Internet users | world rank: 23rd 77.61m Mobile phone users | world rank: 18th 78% NET % of Thai executives indicating IT is important to the success of their business 6.2% Planned increase in IT spending in 2013 (YOY) Key Strategic Priorities for Thai Businesses: 1. Reduce costs/overhead 2. Reach new customers 3. Improve staff productivity/capabilities Cybersecurity: 76% of Thai executives believe the cybersecurity threat level is increasing. Additionally, 77% of Thai executives believe human error is a growing factor in security security incidents: Top human error related factors include: 1. Increased use of social media by staff 2. Lack of security expertise with networks/servers IT Skills Gaps: 68% of Thai executives indicate at least some degree of gaps in IT skills at their business exists. For 40%, the reported skills gaps are small, while for 28% the gaps are more extensive. Top negative effects of IT skills gaps at Thai businesses: 1. Security / defending against malware, hacking, etc. 2. Ineffective innovation and new product development IT Training and Certification: 97% of IT staff at Thai businesses engaged in some type of IT training during the past 12 months. 1. 84% of Thai executives believe IT certifications will increase in importance over the next two years; 13% believe IT certifications’ importance will remain constant 2. 85% of Thai executives believe it’s important to test after training to confirm knowledge gains Sources used for above stats: CompTIA, IMF, CIA World Factbook, IDC *See appendix for definition of core IT occupations
  • Detailed Findings: Business and Technology Issues
  • Strategic Priorities Include Tech Component Base: 1,244 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK Source: CompTIA International Technology Adoption and Workforce Issues study 20% 76% 21% 78% Overall Thailand Top Strategic Priorities Among Thai Businesses for 2013 NET Unimportant NET Important Neutral 1. Reduce costs/overhead 2. Reach new customers 3. Improve staff productivity/capabilities 4. Improve use of data analytics to make better business decisions 5. Innovate more effectively 67% of Thai executives in this CompTIA survey say business conditions are improving and expect 2013 to be better than 2012. 89% expect to increase their expenditure on IT products and services over the next 12 months. Importance of Technology to Thai Business Success Trends Upwards
  • Many Businesses Seek to Improve Their Use of IT 0% 7% 13% 47% 33% Not at all close Not that close Moderately close Very close Exactly where want to be Degree to Which Thai Businesses are “Where They Want to Be” in Technology Utilization 1. Data storage/back-up 1. Disaster recovery/business continuity 2. IT security 1. Network infrastructure 1. Updating aging computers/software 2. Mobility related initiatives 3. Web/online presence/e-commerce 1. Collaboration 2. Automating business processes through technology Top Technology Priorities Over Next 12 Months for Thai Businesses Base: 125 Thai business and IT executives Source: CompTIA International Technology Adoption and Workforce Issues study
  • More than Half of Thai Businesses have Adopted Cloud Computing to Some Degree 22% 21% 39% 17% 26% 17% 33% 24% Overall Key Hurdles to Cloud Adoption for Thai Businesses Cloud Computing Adoption Stage Full use stage Experi- mentation stage Evalu- ation or Investi- gation stage Basic aware- ness stage 49% Security or data loss concerns 47% Challenges in developing staff expertise/ experience with cloud applications/solutions 40% Slow/unreliable internet access 34% Unclear/costly government regulation or compliance related to using the cloud 31% Difficulty in integrating or migrating legacy applications to the cloud 30% Lack of local cloud service providers 26% Insufficient/unclear ROI 25% Cloud services still unproven/untested Base: 1,252 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK Source: CompTIA International Technology Adoption and Workforce Issues study
  • Cybersecurity Risks a Growing Concern 1% 2% 27% 44% 26% 0% 2% 22% 37% 53% Decreasing significantly Decreasing moderately No change Increasing moderately Increasing significantly Thailand Overall Overall, 76% of Thai Businesses Believe the Security Threat Level has Increased during Past Two Years 1 Rise of social networking 2 Greater interconnectivity of devices, systems, users 3 Volume of security threats exceeding capacity to thwart them 4 Sophistication of security threats exceeding IT staff's expertise to thwart them 5 Greater availability of easy-to-use hacking tools, allowing more individuals to engage in hacking Top Factors Cited by Thai Businesses for Increasing Security Risks Base: 1,256 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK Source: CompTIA International Technology Adoption and Workforce Issues study 39%
  • Human Error Increasingly a Security Risk Factor 23% 77% NET increase in human error as a security risk factor NET no change or decrease in human error as a security factor Top Drivers of Human Error as an Rising Security Risk Factor Assessment of Human Error as a Security Risk Factor 1. Increased use of social media by staff 1. Lack of security expertise with networks, servers and other infrastructure 1. General negligence / carelessness towards security 1. Lack of security expertise with websites and applications 1. Failure of end-users to follow security procedures and policies 1. Inadequate resources - not enough IT staff time to manage security threats Base: 125 Thai business and IT executives Source: CompTIA International Technology Adoption and Workforce Issues study
  • Detailed Findings: IT Training and Certification Issues
  • 1 in 2 Thai Businesses Plan to Hire IT Staff in 2013; Most Expect Challenges in Finding Workers 5% 56% 39% 4% 48% 48% Decrease in IT staff No… Increase in IT staff Overall Thailand 40% 60% NET concerned about IT labor quantity or quality NET not that concerned about IT labor quantity or quality Concern Over Ability to Hire IT Staff2013 Hiring Intent for IT Staff Base: 1,252 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK Source: CompTIA International Technology Adoption and Workforce Issues study
  • Many Businesses Seek Improvement on the IT Skills Front 0% 10% 18% 40% 32% Not at all close Not that close Moderately close Very close Exactly where want to be Assessment of how Close Thai Businesses are to Where They Want to be with the IT Skills of Their IT Staff 52% Security / defending against malware, hacking, etc. 52% Ineffective innovation/new product development 51% Poor customer service/customer engagement 43% Speed to market with new products or services 31% Inability to keep up with competition Top Negative Impacts of IT Skills Gaps Base: 125 Thai business and IT executives Source: CompTIA International Technology Adoption and Workforce Issues study
  • IT Skills Rating Among Thai Businesses 1. Teamwork 2. Project management 3. Motivation and initiative 4. Analytical skills 5. Strong work ethic 6. Customer service 7. Flexibility and adaptability 8. Verbal and written communication skills 9. Innovation / Creative problem solving Top Rated “Soft” IT Skills 1. Networks / Infrastructure 2. Database / Information management 3. Server / data center management 4. Storage / data back-up 5. Security / Cybersecurity 6. Printers, copiers, multifunction devices 7. Enterprise resource planning (ERP) 8. Help Desk / IT support 9. Data analytics / Business intelligence 10. Mobile phones / smartphones Top Rated IT Skills in Terms of the Importance of Maintaining a High Skill Level Among IT staff Keep in mind, many emerging technologies, such as cloud or mobility, are important to businesses, but it may not yet be the highest priority to ensure a high level of IT staff expertise. As businesses move along the adoption curve and engage in more advanced uses of cloud and mobility, staff expertise in those areas increases. Additionally, in some areas such as security, businesses may rely on outside experts for guidance, so building internal skills could be a lower priority. Base: 125 Thai business and IT executives Source: CompTIA International Technology Adoption and Workforce Issues study
  • Types of Training/Education Utilized by IT Staff in Past 12 Months 11% 8% 30% 24% 40% 23% 38% 45% 3% 22% 45% 37% 56% 38% 43% 48% No training or education Some other type of training Webinars / Online presentation from an instructor or expert Reading industry news, technical journals, etc. E-learning / Online self-directed training Additional college coursework Attending industry conferences, workshops, etc. Training course with an instructor / Classroom instruction Thailand Overall Base: 1,256 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK Source: CompTIA International Technology Adoption and Workforce Issues study
  • Policy Towards the Use of IT Certifications 21% 37% 34% 24% 40% 24% No formal or informal position towards the use of IT certifications Informal – not required, but valued and encouraged Formal – IT certifications required for certain IT staff Thailand Overall Base: 1,241 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK Source: CompTIA International Technology Adoption and Workforce Issues study
  • Majority of Thai Businesses Expect IT Certifications to Increase in Importance Significant Increase in Importance Increase in Importance NET Decrease NET Increase in Importance No Change 85% “It’s important to test after training to confirm knowledge gains” 75% “Teams of staff with IT certifications benefit from having a common foundation of knowledge” 66% “Staff with IT certifications have proven expertise” 60% “Staff with IT certifications perform at a higher level than non-certified IT staff” NET Agreement (agree + strongly agree) to Statements Expectations for Change in Importance of IT Certifications Over Next Two Years Base: 125 Thai business and IT executives Source: CompTIA International Technology Adoption and Workforce Issues study 13% 56% 28%
  • Thai Businesses are Much More Likely to Agree to Statements About IT Certifications Than Disagree 7% 14% 8% 9% 9% 2% 6% 35% 29% 31% 29% 24% 21% 9% 55% 56% 59% 60% 66% 75% 85% The organization is more secure from malware and hackers due to staff with IT certifications Staff holding IT certifications are more valuable to the organization Retention is higher among staff with IT certifications than non-certified staff Staff with IT certifications perform at a higher level than non-certified staff Staff with IT certifications have proven expertise Teams of staff with IT certifications benefit from having a common foundation of knowledge It’s important to test after training to confirm knowledge gains NET Disagree Neutral NET Agree Base: 125 Thai business and IT executives Source: CompTIA International Technology Adoption and Workforce Issues study
  • Appendix
  • Defining Core IT Occupations • Computer Support Specialists • Software Developers, Applications • Computer Systems Analysts • Software Developers, Systems Software • Network and Computer Systems Administrators • Computer Programmers • Computer and Information Systems Managers • Information Security Analysts, Web Dev., and Computer Network Architects • Computer Occupations, All Other • Database Administrators • Computer Hardware Engineers • Computer and Information Research Scientists • Computer Support Specialists For the purposes of this study, core IT occupations include positions related to the list below. In this study, certain telecommunications occupations were excluded, such as positions responsible for installing or maintaining cellular towers. Additionally, this study excludes ‘knowledge worker’ type positions, such as technical writer, graphic designer or business analyst.
  • comptia.org Want to know more? As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT organizations grow through education, certification, advocacy and philanthropy. Check it out at www.comptia.org. Want to know about our research on the IT workforce? Visit http://www.comptia.org/research/it-workforce.aspx.