International Technology Adoption & Workforce Issues Study - German Summary
86% of German executives indicate at least some degree of gaps in IT skills at their business exists. 69% of German executives believe the cybersecurity threat level is increasing. Find out more on how companies are adopting new technology and how it's impacting their workforce.
International Technology Adoption & Workforce Issues Study - German Summary
International Technology Adoption& Workforce Issues StudySummary for Germany
About this ResearchCompTIA’s International Technology Adoption and Workforce Issues study was conducted to collect and share information on technology adoption andworkforce trends across several countries. The objectives of this research include:• Explore business and information technology (IT) priorities among organizations• Examine the usage of key technologies/solutions and IT services such as security and cloud computing• Identify which IT skills are most important to employers and if there are any skills gap issues or staffing concerns• Evaluate professional development practices such as training and certificationThe data for this study was collected via a quantitative online survey conducted February 22 to March 23, 2013 among 1,256 IT and business executivesdirectly involved in setting or executing information technology policies and processes within their organizations. The 10 countries covered in this studyinclude:Brazil (n=125); Canada (n=125); France (n=125); Germany (n=131); India (n=125); Japan (n=125); Mexico (n=125); Middle East Subset (Oman, SaudiArabia, United Arab Emirates) (n=125); Thailand (n=125); United Kingdom (n=125)Surveys were localized and translated to allow respondents to participate in their native language. Additionally, precautions were taken to minimizemisinterpretations of questions. However, research has shown, cultural differences exist and can affect responses to certain question types, such as 5-point satisfaction rating questions. Viewers of this report should keep that in mind when comparing results across countries.The margin of sampling error at 95% confidence for aggregate results is +/- 2.8 percentage points. Sampling error is larger for subgroups of the data,such as individual countries where it is +/- 8.9 percentage points. As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accurately calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the datato minimize its influence. Note: because data collection occurred via an online survey, in countries where Internet penetration is lower amongbusinesses, the non-sampling error could be higher.CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to CompTIA Market Research staffat email@example.com.CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.
Key IT Priorities for German Businesses:1. IT security2. Data storage/back-up3. Network infrastructure4. Updating aging computers/software5. Disaster recovery/business continuityKey Summary Points: GermanyKey Stats for Germany$39,100 GDP per capita (PPP) | world rank: 26th0.61% GDP growth forecast for 201340%% of German executives expecting 2013 businessconditions to be better than 201244.01m Total workforce74% % of workforce employed in the services sector0.708m Estimate of IT workforce* in core IT occupations29%% of German executives expecting to increase ITstaff headcount at their business in 201365.125m Internet users | world rank: 5th108.7m Mobile phone users | world rank: 10th78%NET % of German executives indicating IT isimportant to the success of their business4.3% Planned increase in IT spending in 2013 (YOY)Key Strategic Priorities for German Businesses:1. Reach new customers2. Improve staff productivity/capabilities3. Reduce costs/overheadCybersecurity:69% of German executives believe the cybersecurity threat level isincreasing. Additionally, 47% of German executives believe humanerror is a growing factor in security security incidents: Top human errorrelated factors include:1. General negligence / carelessness towards security2. Increased use of social media by staffIT Skills Gaps:86% of German executives indicate at least some degree of gaps in ITskills at their business exists. For 41%, the reported skills gaps aresmall, while for 45% the gaps are more extensive. Top negative effectsof IT skills gaps at German businesses:1. Security / defending against malware, hacking, etc.2. Poor customer service/engagementIT Training and Certification:84% of IT staff at German businesses engaged in some type of ITtraining during the past 12 months.1. 59% of German executives believe IT certifications will increase inimportance over the next two years; 39% believe IT certifications’importance will remain constant2. 85% of German executives believe it’s important to test aftertraining to confirm knowledge gainsSources used for above stats: CompTIA, IMF, CIA World Factbook, IDC*See appendix for definition of core IT occupations
Strategic Priorities Include Tech ComponentBase: 1,244 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study20%76%20%78%OverallGermanyTop Strategic Priorities AmongGerman Businesses for 2013NETUnimportantNETImportantNeutral1. Reach new customers2. Improve staff productivity/capabilities3. Reduce costs/overhead4. Innovate more effectively5. Improve use of data analytics to makebetter business decisions40% of German executives in this CompTIAsurvey say business conditions are improvingand expect 2013 to be better than 2012.75% expect to increase their expenditure onIT products and services over the next 12months.Importance of Technology to GermanBusiness Success Trends Upwards
Many Businesses Seek to Improve Their Use of IT1%6%45%38%10%Not at all closeNot that closeModerately closeVery closeExactly wherewant to beDegree to Which GermanBusinesses are “Where They Wantto Be” in Technology Utilization 1. IT security2. Data storage/back-up3. Network infrastructure4. Updating aging computers/software5. Disaster recovery/Business continuity6. Mobility related initiatives7. Automating business processes throughtechnology8. Cloud computing9. Data analytics/Big data/Businessintelligence10. Web/Online presence/ e-commerceTop Technology Priorities Over Next 12Months for German BusinessesBase: 131 German business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
Half of German Businesses Have Adopted CloudComputing to Some Degree22% 21%39%17%25% 26%31%19%OverallKey Hurdles to Cloud Adoptionfor German BusinessesCloud Computing Adoption StageFull usestageExperi-mentationstageEvalu-ation/Investigation stageBasicaware-nessstage50% Security or data loss concerns25% Cloud services still unproven23% Insufficient/unclear ROI21% Challenges in developing staff expertise20% Difficulty in integrating or migrating legacyapplications to the cloud17% Unclear/costly government regulation/compliance related to using the cloud15% Slow/unreliable internet access7% Lack of local cloud service providersBase: 1,252 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
Cybersecurity Risks a Growing Concern1%2%27%44%26%0%0%31%42%27%DecreasingsignificantlyDecreasingmoderatelyNo changeIncreasingmoderatelyIncreasingsignificantlyGermanyOverallOverall, 69% of German BusinessesBelieve the Security Threat Levelhas Increased during Past Two Years• Growing criminalization and organization ofhackers motivated by financial gain• Greater availability of easy-to-use hackingtools, allowing more individuals to engage inhacking• Continued use of legacy operating systems, webbrowsers• Sophistication of security threats exceeding ITstaffs expertise to thwart them• Rise of social networkingTop Factors Cited by GermanBusinesses for Increasing Security RisksBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study39%
Human Error Increasingly a Security Risk Factor53%47%NET increase in humanerror as a security riskfactorNET no change ordecrease in humanerror as a securityfactorTop Drivers of Human Error as anRising Security Risk FactorAssessment of Human Error asa Security Risk Factor1 General negligence / carelessness towardssecurity2 Increased use of social media by staff3 Failure of end-users to follow securityprocedures and policies4 Lack of security expertise withnetworks, servers and other infrastructure5 Lack of security expertise with websites andapplications6 Failure of staff to get up to speed with newthreats (e.g. mobility, social media, cloud, etc.)7 Intentional disabling of security to allow for useof a non-approved application, to download afile, access a website, etc.Base: 131 German business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
Detailed Findings: IT Trainingand Certification Issues
The Majority of German Businesses Intend to Keep the StatusQuo with Regard to Hiring IT Staff in 2013; More than a ThirdExpect Challenges in Finding Qualified Staff5%56%39%4%67%29%Decrease in IT staff No… Increase in IT staffOverallGermany63%37%NET concerned*about IT laborquantity or qualityNET not thatconcerned aboutIT labor quantityor qualityConcern Over Ability to Hire IT Staff2013 Hiring Intent for IT StaffBase: 1,252 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
Many Businesses Seek Improvementon the IT Skills Front1%8%36%41%14%Not at all closeNot that closeModerately closeVery closeExactly wherewant to beAssessment of how CloseGerman Businesses are to WhereThey Want to be with the IT Skillsof Their IT Staff 31% Security / defending againstmalware, hacking, etc.29% Poor customer service/customerengagement28% Lower staff productivity26% Ineffective innovation/newproduct developmentTop Negative Impacts of IT Skills GapsBase: 125 Thai business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
IT Skills Rating Among German Businesses1. Teamwork2. Motivation and initiative3. Project management4. Strong work ethic5. Analytical skills6. Flexibility and adaptability7. Customer service8. Flexibility and adaptability9. Innovation / Creative problem solving10. Verbal and written communication skillsTop Rated “Soft” IT Skills1. Storage / data back-up2. Networks / Infrastructure3. Server / data center management4. Database / Information management5. Security / Cybersecurity6. Printers, copiers, multifunction devices7. Customer relationship management8. Data analytics / Business intelligence9. Help Desk / IT support10. TelecommunicationsTop Rated IT Skills in Terms ofthe Importance of Maintaining aHigh Skill Level Among IT staffKeep in mind, many emerging technologies, such as cloud or mobility, are important to businesses, but it may not yet be the highestpriority to ensure a high level of IT staff expertise. As businesses move along the adoption curve and engage in more advanced uses ofcloud and mobility, staff expertise in those areas increases. Additionally, in some areas such as security, businesses may rely on outsideexperts for guidance, so building internal skills could be a lower priority.Base: 131 German business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
Types of Training/Education Utilizedby IT Staff in Past 12 Months11%8%30%24%40%23%38%45%16%3%29%27%34%27%35%40%No training or educationSome other type of trainingWebinars / Online presentationfrom an instructor or expertReading industry news, technical journals, etc.E-learning / Online self-directed trainingAdditional college courseworkAttending industry conferences, workshops, etc.Training course with an instructor /Classroom instructionGermanyOverallBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
Policy Towards the Use of IT Certifications21%37%34%20%29%36%No formal or informal positiontowards the use of IT certificationsInformal – not required,but valued and encouragedFormal – IT certificationsrequired for certain IT staffGermanyOverallBase: 1,241 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
Majority of German Businesses Expect ITCertifications to Increase in ImportanceSignificantIncrease inImportanceIncrease inImportanceNETDecreaseNETIncrease inImportanceNoChange85% “It’s important to test after training toconfirm knowledge gains”73% “Staff with IT certifications have provenexpertise”68% “Teams of staff with IT certificationsbenefit from having a commonfoundation of knowledge”59% “Staff holding IT certifications aremore valuable to the organization”47% “The organization is more secure frommalware/hackers due to staff with ITcertifications”NET Agreement (agree +strongly agree) to StatementsExpectations for Change inImportance of IT CertificationsOver Next Two YearsBase: 131 German business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study39% 41%18%
German Businesses are More Likely to Agree toStatements About IT Certifications Than Disagree21%13%10%6%4%5%2%33%41%41%31%23%21%12%41%44%47%59%68%73%85%Retention is higher among staff with ITcertifications than non-certified staffStaff with IT certifications perform at ahigher level than non-certified staffThe organization is more secure from malwareand hackers due to staff with IT certificationsStaff holding IT certifications aremore valuable to the organizationTeams of staff with IT certifications benefit fromhaving a common foundation of knowledgeStaff with IT certifications have proven expertiseIt’s important to test after trainingto confirm knowledge gainsNET Disagree Neutral NET AgreeBase: 131 German business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
Defining Core IT Occupations• Computer Support Specialists• Software Developers, Applications• Computer Systems Analysts• Software Developers, Systems Software• Network and Computer Systems Administrators• Computer Programmers• Computer and Information Systems Managers• Information Security Analysts, Web Dev., and Computer Network Architects• Computer Occupations, All Other• Database Administrators• Computer Hardware Engineers• Computer and Information Research Scientists• Computer Support SpecialistsFor the purposes of this study, core IT occupations include positions related to the list below. In this study, certaintelecommunications occupations were excluded, such as positions responsible for installing or maintaining cellulartowers. Additionally, this study excludes ‘knowledge worker’ type positions, such as technical writer, graphicdesigner or business analyst.
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