This is Ross Clurman's presentation from the 2016 Small Business Festival (during Small Business Week 2016) about how to provide customer service via social media (the right way).
IABC/Seattle Morning Manager event on 4/22/10 featured Jeff Hasen, Chief Marketing Officer of Hipcricket talking about Moments of Trust, touchpoints of
A simple way to get more referrals for your businessDeb Brown
Referrals are an easy and powerful way to grow your business. You can be strategic by developing a list of 25 referral partners and connecting with them consistently.
“The true measure of a man is how he treats someone who can do him absolutely no good.”
Extensive research reveals that people who give their time and knowledge end up earning more raises and promotions
IABC/Seattle Morning Manager event on 4/22/10 featured Jeff Hasen, Chief Marketing Officer of Hipcricket talking about Moments of Trust, touchpoints of
A simple way to get more referrals for your businessDeb Brown
Referrals are an easy and powerful way to grow your business. You can be strategic by developing a list of 25 referral partners and connecting with them consistently.
“The true measure of a man is how he treats someone who can do him absolutely no good.”
Extensive research reveals that people who give their time and knowledge end up earning more raises and promotions
Nichefire AMA Presentation - Navigating Negativity on Social MediaMichael A. Howard
Is your brand getting a lot of negative response on social media? There are ways you can manage that. Nichefire founders, Michael Howard and Khalil El-Amin go over tactics on how you can navigate the negativity on social media.
In this totally 'wired' time, the commercial world is turning to word-of-mouth marketing (WOMM) as the most powerful form of advertising. This is great news for libraries because WOMM is truly powerful and because we can afford it! In this program you'll learn: What it is/Why to do it?/Who can do it?/How to do it and Where customer service fits in.
NCompass Live - April 27, 2011.
How to Get Meetings Using Social SellingMark McInnes
• 20-minute LinkedIn strategy session.
• Use proven strategies for free by Australia's #1 social seller, Mark McInnes
• Join this express "how-to" social selling strategies to drive meetings.
• Learn how to use your profile to connect and engage with prospects and customers
• Give some structure to your social selling activity instead of spending hours on LinkedIn
Social on a shoestring - Small charities communications conference, 11 July 2018CharityComms
Sarah Peterson, communications consultant, Peterson communications
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Ways to Protect your Business when Social Media is Harming your Reputation Real-Time OutSource
Social media can help your business to build relationships and stay connected with customers and fans.
However, for many businesses, the sometimes aggressive culture of social media can have a negative affect your company's reputation.
Regardless, there are some easy ways to protect yourself and avoid potential problems that could negatively impact your business online.
Relationship Marketing: Roles for Extension Advisory LeadersEric Kaufman
Relationship marketing is the process of attracting, maintaining, and enhancing relationships with key people. This webinar will offer guidance and resources related to the different roles that make up relationship marketing within Extension, how Customer Retention Marketing (or CRM) serves as the foundation and ultimately, how you can strengthen the relationship with your target audience.
Avoid the Mushroom Culture - The 7 deadly sinsMark Conway
A key element of leadership is internal communication.
Done well and consistently, organisations thrive and grow. Done badly, organisations can falter and fail.
In this post I look at the 7 deadly sins of communication!
Tips for Nonprofits from Industry Experts for 2010 DonorsGuideStar
Nonprofits reputation, both online and off, drives contributions. This presentation gives ideas to polish your image in 2010 from experts in the fields of online marketing, branding and sustainable fundraising. To view the live version and more webinars - go to www.guidestar.org.
Heller Consulting & Stayclassy's Webinar on Engaging New & Casual DonorsHeller Consulting
Slides from the webinar that Stayclassy and Heller Consulting presented on March 27th, 2014 on how to engage both new and casual donors. Nonprofit organizations can expect to learn about how to more efficiently communicate with donors and how to strategize and plan a year-long engagement calendar for your organization.
5 Coronavirus Fundraising Myths and Why They’ll Kill Your FundraisingBloomerang
https://bloomerang.co/resources/webinars/
Andrea Kihlstedt will offer a different view and give you some practical advice on how to use this topsy-turvy time to raise money.
Retaining Clients & Winning Back Their TrustLaura Hogan
Everyone makes mistakes (we're only human), but it's how we deal with them that can make the difference between losing a client and winning back their trust.
Nichefire AMA Presentation - Navigating Negativity on Social MediaMichael A. Howard
Is your brand getting a lot of negative response on social media? There are ways you can manage that. Nichefire founders, Michael Howard and Khalil El-Amin go over tactics on how you can navigate the negativity on social media.
In this totally 'wired' time, the commercial world is turning to word-of-mouth marketing (WOMM) as the most powerful form of advertising. This is great news for libraries because WOMM is truly powerful and because we can afford it! In this program you'll learn: What it is/Why to do it?/Who can do it?/How to do it and Where customer service fits in.
NCompass Live - April 27, 2011.
How to Get Meetings Using Social SellingMark McInnes
• 20-minute LinkedIn strategy session.
• Use proven strategies for free by Australia's #1 social seller, Mark McInnes
• Join this express "how-to" social selling strategies to drive meetings.
• Learn how to use your profile to connect and engage with prospects and customers
• Give some structure to your social selling activity instead of spending hours on LinkedIn
Social on a shoestring - Small charities communications conference, 11 July 2018CharityComms
Sarah Peterson, communications consultant, Peterson communications
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Ways to Protect your Business when Social Media is Harming your Reputation Real-Time OutSource
Social media can help your business to build relationships and stay connected with customers and fans.
However, for many businesses, the sometimes aggressive culture of social media can have a negative affect your company's reputation.
Regardless, there are some easy ways to protect yourself and avoid potential problems that could negatively impact your business online.
Relationship Marketing: Roles for Extension Advisory LeadersEric Kaufman
Relationship marketing is the process of attracting, maintaining, and enhancing relationships with key people. This webinar will offer guidance and resources related to the different roles that make up relationship marketing within Extension, how Customer Retention Marketing (or CRM) serves as the foundation and ultimately, how you can strengthen the relationship with your target audience.
Avoid the Mushroom Culture - The 7 deadly sinsMark Conway
A key element of leadership is internal communication.
Done well and consistently, organisations thrive and grow. Done badly, organisations can falter and fail.
In this post I look at the 7 deadly sins of communication!
Tips for Nonprofits from Industry Experts for 2010 DonorsGuideStar
Nonprofits reputation, both online and off, drives contributions. This presentation gives ideas to polish your image in 2010 from experts in the fields of online marketing, branding and sustainable fundraising. To view the live version and more webinars - go to www.guidestar.org.
Heller Consulting & Stayclassy's Webinar on Engaging New & Casual DonorsHeller Consulting
Slides from the webinar that Stayclassy and Heller Consulting presented on March 27th, 2014 on how to engage both new and casual donors. Nonprofit organizations can expect to learn about how to more efficiently communicate with donors and how to strategize and plan a year-long engagement calendar for your organization.
5 Coronavirus Fundraising Myths and Why They’ll Kill Your FundraisingBloomerang
https://bloomerang.co/resources/webinars/
Andrea Kihlstedt will offer a different view and give you some practical advice on how to use this topsy-turvy time to raise money.
Retaining Clients & Winning Back Their TrustLaura Hogan
Everyone makes mistakes (we're only human), but it's how we deal with them that can make the difference between losing a client and winning back their trust.
O treinamento de colaboradores e o ensino corporativo já ganharam, há pelo menos faz 10 anos, algum destaque dentro da rotina das grandes empresas brasileiras, ou até mesmo dentro de pequenas e médias organizações, em alguns casos.
Apesar de extremamente positivo, isso acarreta uma série de perguntas, sendo a principal delas: estamos treinando nosso funcionários do modo correto?
É claro que um treinamento é algo que, à priori, atende necessidades da própria organização. Em prol da produtividade e da resolução de deficiências entre os colaboradores, treinamentos e cursos são propostos, de forma a preencher lacunas e melhorar o nível de conhecimento e execução de uma equipe. Até aí, nenhum problema.
Mas será mesmo que estamos identificando os pontos corretos para complementar ou melhorar?
AuthorRank es la prueba de que Google+ es una parte fundamental en la estrategia de Google en lo referente a SEO. Por eso es prácticamente inevitable que incluyas Google+ dentro de tu estrategia de marketing online
Presentación utilizada por Iago Soto el 11 de Febrero de 2010 en la sede ON de la Rua Nova de Santiago dentro de la primera reunión de Grupo Exportación Tic Galicia
The Future of Social Media for Business. 2014 #CSMSF Conference San Francisco Marketing Rx Inc
Social Media Corporate Conference took place September 15-16th in San Francisco. Hosted by Useful Social Media from London England.
We heard from the Social Media Directors of big brands worldwide. Including Nasa, NBC, Southwest Airlines, Wells Fargo and more. The key takeaways from the conference are here for you. Presentation created by Kimberly Allison, Marketing Rx Inc.
The Future Of Social Media. Keynotes from #CSMSF Conference in San Francisco ...Marketing Rx Inc
Useful Social Media held their annual Social Media Corporate Conference in San Francisco. Social Media Directors from some of the biggest brands across the globe came together to share their secrets to social domination. NBC, Wells Fargo, Southwest Airlines, U-Haul, StubHub, TradeKing, NASA, Western Union Bank, LinkedIn and more. Hope you get some great insights for your companies social media from this presentation. It's great to see the success these companies are having by implementing social into every part of their business. It's no longer social media for business. It's SOCIAL BUSINESS.
Today’s consumers expect it all: a rewarding experience at every digital touchpoint; a lightning-fast response when asking pre-purchase and post-purchase questions on social; personalization and a sense of belonging. Add to that a pandemic that forced even the most hesitant users online to make purchases (and complaints) and it’s mandatory that brands get on board with digital transformation. And, from experience, they’re all asking: “Where do we start?”
How Can Facebook Benefit Your Business?Jimena Cortes
In this slide presentation find out how Facebook marketing can benefit your business and the key components to a successful Facebook Marketing Campaign.
You can't market private client services? Oh yes you can and this special report covers a variety of proven marketing and business suggestions for private client practitioners.
How To Modernize Your Sales Approach To Drive Business Growth in Cyber SecurityJane Frankland
How to Modernize Your B2B Sales Approach to Drive Growth
This presentation is available as a 60-minute Master Class. It's right for you if you’re a business owner and want to increase your revenue. ONLY attend if you want to understand how to modernize your sales methods to drive growth, better communicate with your buyers and leave your competitors squabbling over your leftovers.
During the class we’ll be looking at how sales is transforming and why now is the time to use modern sales tools to gain an advantage. We’ll also be going through strategy and implementation, which most master classes don’t cover. By the end of this class I guarantee that you’ll be left hungry for more information and curious as to what more your missing!
REGISTER for the master class on business development here: https://jane-frankland.leadpages.net/modern-selling-master-class/
Everyday, more customers are connecting with companies using social media. The best way to meet their needs is by utilizing social customer service. This presentation covers how companies are able to better interact and retain customers through the use of social media channels.
• More than 665 million people now use Facebook every day
• Over 70% of Internet users say they are more likely to purchase from brands they follow on social media sites like Twitter and Facebook
• The number of active LinkedIn users has grown to over two million, and 35% of them access the site daily. So potentially one third of your leads can be contacted on LinkedIn
32 Marketing Tips That Never Go Out of StyleRich Brooks
Tired of chasing the next “big thing” in marketing? Maybe it’s time to get back to basics.
It’s that time of year again. All the prognosticators are telling us what’s coming next. All the “10 Marketing Trends for 2015″ posts. All the advice to make you nervous that you’re falling behind.
But the truth is, the more things change, the more they stay the same.
So, in the spirit of uncovering timeless strategies, we asked 32 of our all-time favorite marketers to share with us their best tips that never go out of style.
OK, we included ourselves, but that’s just because we wanted to rub shoulders with these luminaries.
Is your “evergreen” marketing tip in this list? If not, make sure you share it in the comments below.
Your Path to YouTube Stardom Starts HereSocioCosmos
Skyrocket your YouTube presence with Sociocosmos' proven methods. Gain real engagement and build a loyal audience. Join us now.
https://www.sociocosmos.com/product-category/youtube/
This tutorial presentation offers a beginner-friendly guide to using THREADS, Instagram's messaging app. It covers the basics of account setup, privacy settings, and explores the core features such as close friends lists, photo and video sharing, creative tools, and status updates. With practical tips and instructions, this tutorial will empower you to use THREADS effectively and stay connected with your close friends on Instagram in a private and engaging way.
Surat Digital Marketing School is created to offer a complete course that is specifically designed as per the current industry trends. Years of experience has helped us identify and understand the graduate-employee skills gap in the industry. At our school, we keep up with the pace of the industry and impart a holistic education that encompasses all the latest concepts of the Digital world so that our graduates can effortlessly integrate into the assigned roles.
This is the place where you become a Digital Marketing Expert.
Your LinkedIn Success Starts Here.......SocioCosmos
In order to make a lasting impression on your sector, SocioCosmos provides customized solutions to improve your LinkedIn profile.
https://www.sociocosmos.com/product-category/linkedin/
Project Serenity is an innovative initiative aimed at transforming urban environments into sustainable, self-sufficient communities. By integrating green architecture, renewable energy, smart technology, sustainable transportation, and urban farming, Project Serenity seeks to minimize the ecological footprint of cities while enhancing residents' quality of life. Key components include energy-efficient buildings, IoT-enabled resource management, electric and autonomous transportation options, green spaces, and robust waste management systems. Emphasizing community engagement and social equity, Project Serenity aspires to serve as a global model for creating eco-friendly, livable urban spaces that harmonize modern conveniences with environmental stewardship.
The Evolution of SEO: Insights from a Leading Digital Marketing AgencyDigital Marketing Lab
Explore the latest trends in Search Engine Optimization (SEO) and discover how modern practices are transforming business visibility. This document delves into the shift from keyword optimization to user intent, highlighting key trends such as voice search optimization, artificial intelligence, mobile-first indexing, and the importance of E-A-T principles. Enhance your online presence with expert insights from Digital Marketing Lab, your partner in maximizing SEO performance.
Telegram is a messaging platform that ushers in a new era of communication. Available for Android, Windows, Mac, and Linux, Telegram offers simplicity, privacy, synchronization across devices, speed, and powerful features. It allows users to create their own stickers with a user-friendly editor. With robust encryption, Telegram ensures message security and even offers self-destructing messages. The platform is open, with an API and source code accessible to everyone, making it a secure and social environment where groups can accommodate up to 200,000 members. Customize your messenger experience with Telegram's expressive features.
EASY TUTORIAL OF HOW TO USE G-TEAMS BY: FEBLESS HERNANEFebless Hernane
Using Google Teams (G-Teams) is simple. Start by opening the Google Teams app on your phone or visiting the G-Teams website on your computer. Sign in with your Google account. To join a meeting, click on the link shared by the organizer or enter the meeting code in the "Join a Meeting" section. To start a meeting, click on "New Meeting" and share the link with others. You can use the chat feature to send messages and the video button to turn your camera on or off. G-Teams makes it easy to connect and collaborate with others!
This tutorial presentation provides a step-by-step guide on how to use Facebook, the popular social media platform. In simple and easy-to-understand language, this presentation explains how to create a Facebook account, connect with friends and family, post updates, share photos and videos, join groups, and manage privacy settings. Whether you're new to Facebook or just need a refresher, this presentation will help you navigate the features and make the most of your Facebook experience.
How to Provide Customer Service via Social Media [the Right Way]
1. How to Provide Customer Service
via Social Media
[the Right Way]
2. 4 Quick Things About Me
1. From Kansas City (#GoRoyals)
2. Lived in Austin since 2009
3. Have four roommates
– Mela 🐱
– Beasley 🐱
– Caesar 🕷
– Lesley💃
4. I love customer service.
3. On average, we tell 9 people about good
customer experiences, and 16 people
about bad customer experiences.
4. What is social media?
Social media is a public party (where you’ll find
your friends, family, colleagues, competitors,
customers and prospects).
5. What is customer service?
Everything your business does for your
customers.
6. What is great customer service?
Everything your business does for your
customers that makes them love you.
8. A 5% increase in customer retention can
increase profits by 25 - 95%.
7 in 10 Americans would spend more with
companies they believe provide excellent
customer service.
9. #1: Know Your Customers
On social media, this is easy — it just takes time.
11. #2: Be Available 24/7
Social media does not have operating hours and
you need to be available on-demand — 24/7.
12. 42% of consumers complaining on
social media expect a response
within 60 minutes.
32% expect a response
within 30 minutes.
13. #3: Remove Distractions and Emotions
Separate yourself from other customers and
distractions, and give your full attention.
Also, remember to remain objective.
14. Angry people have
difficulty processing
logical statements,
limiting their ability to
accept explanations
and solutions offered
by others.
15. #4: Teamwork is Key
Don’t try to manage customer service on social
media by yourself — you’ll go crazy.
Share responsibility within your team.
16. For every one customer complaint
you hear, 26 other customers
have remained silent.
96% of dissatisfied consumers
never complain — to you.
17. #5: Keep it Simple
Remove obstacles and solve the problem now.
18. 70% of customers will eventually do business
with you again if you solve the problem.
95% will if you solve the problem on the spot.
19. #6: Show Some Love
On social media, your customer’s profile is
literally a click away* — get to know them.
*(so are your competitors)
20. It costs 10x more to acquire a new customer
vs. keeping a current customer, and repeat
customers spend, on average, 67% more.
21. #7: Measure Twice, Cut Once
On social media, what you say is interpreted
differently depending on your audience.
Once it’s published, it’s hard to redact.
22. It takes 12 positive experiences
to make up for one unresolved
negative experience.
23. Bonus: Social Media Resources
• Social Media Management
– Buffer
– Hootsuite
– TweetDeck (twitter only)
• Social Media Engagement
– Sprout Social
– Respond (by Buffer) — Twitter only
– Audiense (formerly SocialBro)
24. “Make customers love
you so much they
feel guilty going
somewhere else.”
Dave Ratner
Owner, Dave’s Soda and Pet City