2. According to Janelle Barlow of Time Manager
International, USA you can instil empathy among
service staff by practicing the "5 C's of Intimacy
Theory".
3. 1. Communication: It involves proactive questioning and the ability to
repeat information accurately.
4. 2. Caring: It means valuing the customer for
who he is and not who you would like the
person to be.
5. 3. Commitment: It means you take the responsibility to
be reliable and committed to customers.
6. 4. Comfort: Go all the way to help customers and also
provide supportive comments.
7. 5. Conflict Resolution: Create trust in the relationships so that conflicts
can be resolved easily.
By Charles Chua C K at
http://www.allaboutlivingwithlife.c
om/
