5 c of customer care

2,657 views
2,308 views

Published on

Published in: Business, Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,657
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
16
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

5 c of customer care

  1. 1. The 5 Cs of Customer Care
  2. 2. According to Janelle Barlow of Time ManagerInternational, USA you can instil empathy amongservice staff by practicing the "5 Cs of IntimacyTheory".
  3. 3. 1. Communication: It involves proactive questioning and the ability to repeat information accurately.
  4. 4. 2. Caring: It means valuing the customer for who he is and not who you would like the person to be.
  5. 5. 3. Commitment: It means you take the responsibility to be reliable and committed to customers.
  6. 6. 4. Comfort: Go all the way to help customers and also provide supportive comments.
  7. 7. 5. Conflict Resolution: Create trust in the relationships so that conflicts can be resolved easily. By Charles Chua C K at http://www.allaboutlivingwithlife.c om/

×