Personal Information
Organization / Workplace
Cape Town Area, South Africa South Africa
Occupation
Experience Designer | Facilitator | Coach | Speaker | Author | Certified Customer Experience Professional
Industry
Advertising / Marketing / PR
Website
www.brandlove.co.za
About
Chantel Botha is a brand and business innovator who obsesses over how customers connect with brands. She finds meaning in designing engaging customer experiences that creates value for brands and their patrons.
Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and digital communication. She helps both corporations and people find their purpose. She loves solving lots of small problems that make a big difference.
Tags
customer experience
customer experience design
customer service
cxp
customer journey map
employee engagement
cem
marketing
employee experience
coaching
employee
crm
culture
branding
innovation
trends
customer relationship management
voice of the customer
happiness
engagement
brand design
skills
communication
psychology
hr
social
cxday
custexp
employee journey map
client centricity
cx strategy
strategy
employee joyrney map
insights
measurement
business design
design thinking
leadership
chief customer officer
cco
customer understanding
customer eco-system
organisational
happy
motivate
matters
transformation
change
inspire
cultural
wellness
laughter yoga
yoga
laughter
relationships
interaction
check-sheet
family
contract
brand
employees
staff improvement
develeopment
business
transactional
analysis
eric berne
tools
solving
environment
thinking
listening
problem
neuroscience
brain
recruiting
recruitment
platform
media
brandlove
banking
design
relationship counselling
social media
dissapointment
delight
See more
Presentations
(28)Documents
(3)Likes
(54)Culture mapping: Space and place
Dave Gray
•
10 years ago
When service design meets the connected company
Dave Gray
•
10 years ago
Employee engagement and the art of storytelling
Interact
•
6 years ago
The Art of Storytelling
SheSaysSG
•
9 years ago
The Art of Storytelling
esprezo
•
9 years ago
Digital Storytelling For Brands
Lynne d Johnson
•
10 years ago
The Brand Gap
Sj -
•
14 years ago
Sketching and User Experience Design
Sally Carson
•
12 years ago
This Is Service Design – UX Week 2011
Jamin Hegeman
•
12 years ago
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
10 years ago
There's no such thing as digital strategy : Unilever for Hyper Island Master Class
Robert Holzer
•
10 years ago
Experince Design Seminar // Hyper Island
Andy Sontag
•
8 years ago
The Hyper Island Way
Kim Hartman
•
9 years ago
Hyper Island Open Masterclass
John V Willshire
•
10 years ago
#iamgood4 - Bucket List, Creativity, Mental Fitness & 4 Hour Work Week
iamgood
•
6 years ago
The path from passion to profits: Defining your company vision & purpose
The Happy Startup School
•
11 years ago
Top5 regrets of the dying
Butterslides
•
12 years ago
Top10 most common regrets in life
Jayakrishnan kichu
•
11 years ago
NGG Customer Intimacy Added Value
NGG Global Consulting Solutions
•
7 years ago
How to excel in customer intimacy
Galland.be bvba
•
14 years ago
Customer Journey Mapping and CX Research
Marc Stickdorn
•
8 years ago
A Playbook for the New Chief Innovation Officer
kalypsobill
•
10 years ago
Timeline powerpoint template
hilmius akbar
•
7 years ago
Visual thinking for service design — CanUX November 2016
Boon Yew Chew
•
7 years ago
Visual Thinking / Service Design Drinks Berlin
Service Design Berlin
•
11 years ago
Visual Design Thinking Workshop
Alli McKee
•
8 years ago
#illustraTED 2013 | Duarte, Inc.
Duarte, Inc.
•
11 years ago
Nuremberg Service Design Drinks #1
Marc Stickdorn
•
8 years ago
Shaping your Employee Experience through Design Thinking
Sara Coene
•
6 years ago
Purpose-made people Workbook
INVITRO INNOVATION
•
11 years ago
Personal Information
Organization / Workplace
Cape Town Area, South Africa South Africa
Occupation
Experience Designer | Facilitator | Coach | Speaker | Author | Certified Customer Experience Professional
Industry
Advertising / Marketing / PR
Website
www.brandlove.co.za
About
Chantel Botha is a brand and business innovator who obsesses over how customers connect with brands. She finds meaning in designing engaging customer experiences that creates value for brands and their patrons.
Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and digital communication. She helps both corporations and people find their purpose. She loves solving lots of small problems that make a big difference.
Tags
customer experience
customer experience design
customer service
cxp
customer journey map
employee engagement
cem
marketing
employee experience
coaching
employee
crm
culture
branding
innovation
trends
customer relationship management
voice of the customer
happiness
engagement
brand design
skills
communication
psychology
hr
social
cxday
custexp
employee journey map
client centricity
cx strategy
strategy
employee joyrney map
insights
measurement
business design
design thinking
leadership
chief customer officer
cco
customer understanding
customer eco-system
organisational
happy
motivate
matters
transformation
change
inspire
cultural
wellness
laughter yoga
yoga
laughter
relationships
interaction
check-sheet
family
contract
brand
employees
staff improvement
develeopment
business
transactional
analysis
eric berne
tools
solving
environment
thinking
listening
problem
neuroscience
brain
recruiting
recruitment
platform
media
brandlove
banking
design
relationship counselling
social media
dissapointment
delight
See more