1. How to stay focused on your company’s vision in tough situations
Crisis Management Cem Tozar

2. “The best way to manage the crisis is to predict the coming and get prepared.”

3. Ignoring the crisis
increases the magnitude of the damage.

4. “The real success criteria in crisis management is the prediction of crisis
and avoiding it.”

6. Crisis is a part of our life. Even though you are far away from nuclear plants.

8. The essence of crisis management is knowing the roots and having a strategy to deal with.

10. action plan

11. A crisis can be a physical or
non-physical event and even an emerging issue, and threaten to cause
damage or harm to your employees, business operations, brand,
customers.
Requires immediate senior management notification,
focused involvement, action and resources.

12. #1 have a crisis management policy
Describe the
organization’s stance on managing incidents and crises and the type of
response it expects of its people.
Align your stance with your mission and values.

13. #2 maintain crisis management standards
These standards should reference and incorporate
guidance, and should establish a fundamental
response capability for the range of risks and threats.

14. #3 create a crisis management structure
Define the roles, units and responsibilities.
Allocate the resources.

15. Company Strategic Management Team
Business Units Crisis Management Teams
Regional Support Teams
Response Teams
a crisis management structure

16. #4 decide the level of crisis
Crisis Management
Corporate Support
Incident Support
Immediate Response
Strategic
Operational&
Affects Goals
Operational &
Potential to affect goals
Operational

17. #5 establish a crisis management process
Notification & Reporting
Review CM Policy, CM
structure
Identify Roles &
Responsibilities
Define response Teams,
Relationships,
Integration Points
Create concept of
Operations
Update / Develop Plan
Monitor Process &
Results
Assess the Crisis and
take measures to
prevent the same
situation

18. LEADERSHIP IN CRISIS

19. Leaders & Managers should stick to the strategy in the light of
mission and core company values.
when dealing with crisis.

20. –Ronald Heifetz
“Keep your hand on the thermostat. If the heat’s too low, people won’t make difficult
decisions. If it’s too high, they might panic.”

21. Crisis is a test for leaders which determines the level of trust
among the company, the leader and employees.

22. A leaders role during crisis is
maintaining the communication, balancing the mood,
and keeping teams focused on strategy.

23. Risk Management Crisis Management
Managing risks is actually managing crisis.

24. Source:Managing Risks: A New Framework HBR Reprint R1206B
The risks that companies face fall into three categories,
each of which requires a different risk-management approach.
Robert S. Kaplan

25. –Robert S. Kaplan
“A firm’s ability to weather storms depends on how seriously executives take risk
management when the sun is shining and no clouds are on the horizon.”

26. The word “crisis” consists of two words in Chinese;
danger and opportunity.
The leader should recognise the opportunity.
danger
opportunity

27. Further Reading & Sources:
1-Managing Risks: A New Framework- Robert S. Kaplan HBR Reprint R1206B
2- Johnson Controls Risk Management System
3- Leadership in a (Permanent) Crisis-Ronald HeifetzAlexander GrashowMarty Linsky HBR Reprint R0907F
4- Crisis Management: Mastering the Skills to Prevent Disasters (Harvard Business Essentials)Sep 1, 2004 by Harvard Business School Press

28. cmtzr
cemtozar
thankyou