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Driven by the need to focus on new products and services, while countering increased competition from Internet players, operators are looking to ensure their IT systems are in sync with the need of the hour. Key factors driving this change include a renewed push from telcos to cut down on their time-to-market while cutting down on their costs. Telcos will have to bear in mind that a successful IT transformation is the result of the coming together of a variety of elements from the business and IT side of operations. In doing so, the first step is to identify and understand the building blocks of a business transformation. Thereon, a strong understanding of the key success factors of a transformation program completes the early steps towards creating a large-scale successful IT transformation.