1. User Experience for the acquired disabilities
HCID2012 City University
12 April 2012
Caleb Tang
UX Consultant | Foolproof
Accessibility Chair | UK UPA @calebtang
2. People in the world currently living
1 bil with a disability
โ 2011 WHO World report on disability
3. Disability is real
They exist in different forms ยง๏งโฏ Vision
They can be visible or hidden ยง๏งโฏ Hearing
They can be permanent, corrective or temporary ยง๏งโฏ Motor
They can be born, acquired or developmental ยง๏งโฏ Cognitive
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4. Many people with disabilities do not
consider themselves disabled
h"p://www.๏ฌickr.com/photos/djou/1265264550/
ย
5. Medical vs. Social model of disability
Medical
Model
Social
Model
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6. Many people with disabilities are not born disabled
ยง๏งโฏ Disabilities can be acquired through injury,
accident, illness or genetic inheritance
ยง๏งโฏ Disabilities are not homogeneous, they:
โขโฏ may not have the same condition,
โขโฏ may not communicate the same way,
โขโฏ may not use the same tools,
โขโฏ may have different preference
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7. Model of grief - Elisabeth Kรผbler-Ross
โOK, Iโll get on with itโ
โThis is not realโ โOK, maybe this is โItโs not the end of the
โits not that seriousโ temporaryโ worldโ
โIโll seek a second opinionโ
Stage 1: Denial Stage 5: Acceptance
Stage 3: Bargaining
Denial
ย Anger
ย Bargaining
ย Depression
ย Acceptance
ย
โWhy me?โ โIโm doomed L๏โ
โThis is not fair!!!โ โIโm hopelessโ
Stage 2: Anger Stage 4: Depression
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8. Sudden vs. Gradual change
ยง๏งโฏ Sudden change
โขโฏ Takes longer to learn
โขโฏ Comparing to the mental model during the abled days
โขโฏ Frustrated, angry, lack of patience, feeling hopeless etc
ยง๏งโฏ Gradual change
โขโฏ Unaware of the gradual development of disability
โขโฏ Start preparing and learning new ways to live
โขโฏ Trying to do as much as possible while they can
โขโฏ Swing between โabledโ and โdisabledโ
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9. Born vs. Acquired disability learning model
ยง๏งโฏ People who were born disabled may:
โขโฏ Go through formal training and education Give
ย up
ย on
ย life
ย
โขโฏ Be well connected with the community
ยง๏งโฏ While people with an acquired disability may:
โขโฏ Go through stages of grief
โขโฏ Take a long time before they are ready to learn new
ways to live
Rely
ย on
ย others
ย
โขโฏ Find learning challenging depending on age,
motivation and personality
Learn
ย to
ย be
ย
independent
ย
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10. What does that mean to UX?
ยง๏งโฏ Disability is not homogeneous
ยง๏งโฏ People with disabilities have emotions too
ยง๏งโฏ Disabled is not what people with disability call
themselves
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11. Labelling: Accessibility or Preferences
Accessibility Preferences
ยง๏งโฏ Not everyone with a disability ยง๏งโฏ Everyone has a preference
considers themselves disabled ยง๏งโฏ You donโt have to be disabled to use
ยง๏งโฏ They may not be aware or even accessibility features
associate themselves with the ยง๏งโฏ Users are more likely to try out the
features feature
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12. Placement: Visible or hidden
Visible by default Hidden under accessibility page
ยง๏งโฏ Users are more likely to use it if its ยง๏งโฏ Users have to find it
readily available ยง๏งโฏ Users may not aware it exists
ยง๏งโฏ It helps educate users that such ยง๏งโฏ It is technically accessible but not
functionality exists
usable
ยง๏งโฏ People with no disabilities may find it
suits their preference
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13. Marketing: Primary or accessibility feature
ยง๏งโฏ Siri is marketed as a primary feature
but it is actually a tool developed for
people with disabilities
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14. BS8878: Step 7 - Degree of user experience
ยง๏งโฏ What is BS8878?
โขโฏ British standard to outline a framework for web
accessibility when designing or commissioning web
products.
โขโฏ 16 step process in creating accessible web
products
ยง๏งโฏ Step 7: Consider the degree of user-experience
the web product will aim to provide
โขโฏ Technically accessible
โขโฏ Usable
โขโฏ Satisfying or enjoyable
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15. BS8878: Step 7 - Degree of user experience
Technically
ย Usable
ย SaMsfying
ย or
ย
accessible
ย enjoyable
ย
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16. Blog: Personas โ Inclusive requirements
Start including disability
experiences in your
personas
http://www.foolproof.co.uk/
personas-inclusive-requirements/
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