1. Relais Emploi (the employment intermediary) of Strasbourg Knowing the public : two approaches The Relais Emploi of Strasbourg has been dealing with young people* in difficulty for more than twenty years. Information gathering and analysis of these people are now carried out via a national expert system, Parcours 3 and its query tool, WEB intelligence. In the course of this communication, and through the synthesis of the 2008 statistical data, we would like to demonstrate that beyond the interest of classical analyses, another type of approach to our public is possible. We are of course referring to the territorial intelligence tool called Catalyse. Consequently, we would like to present you with these two approaches (using the same input data). It was in 2008, thanks to the help and the expertise of the Compass, that we used this method for the first time. It is important to mention that the indicators (cohort identification, typical profiles, autonomy clues...) thus produced have been shared by the Relais Emploi counselors: working groups have been meeting to interpret and give meaning to the abstract data. This new method has tremendously changed our views of the public and has influenced our modes of intervention. Finally, the aim is, in a near future, to take on this multicriteria quantitative tool in order to allow our structure to rely on an objective and consolidated description of the circumstances of the people we are dealing with, with the ultimate goal of providing a solid basis for our activities and decision-making. *as well as adults for the past decade Theme B: From the knowledge of the areas to territorial action (Knowledge, data and indicators, methods of analysis, data processing tools, decision-making process)

2. This is Strasbourg:

3. Strasbourg is also this:

4. Analysis of the public 15 Relais Emploi centers throughout the city of Strasbourg in 2008 RELAIS EMPLOI OF KOENIGSHOFFEN RELAIS EMPLOI OF NEUDORF

5. GEOGRAPHICAL PARTITION ● Subscription ● Orientation ● Professional insertion Our mission:

8. How to better identify our public ► using classical analysis and referring to the professionals on the ground, ► using a case-by-case review of the socio-demographic and professional data (analysis « Catalyse »), An emergence of profile types, groups and cohorts Creation of special projects This operational perspective will favour creation of new tools, evolution of implementation and best practices in an attempt to better respond to the new circumstances of our targeted population. The correlation between these streams of data will allow to identify and promote:

9. Software expertise Expertise on the ground External expertise Internal expertise / Web Intelligence SYNTHESIS OF DATA Formal approach Empirical evidence approach Profile types … Specific local problems Significant variables and indicators Shared analysis / Discussions Help decision-making Classical analysis Analysis « Catalyse »

10. Internal expertise ► It relies on the classical numerical analysis as well as on the expertise of the professionals on the ground, ► It allows to link the two approaches to local politics ► Highlighting the existence of problems relevant to particular areas and zones… ► And that the role of professionals is crucial in order to help understand and make sense of the abstract data.

11. External expertise: analysis « Catalyse » ► Adding objectivity to data ► A methodology specifically adapted to our needs ► Statistical treatment reinforced by data ► Creating a certain number of indicators and a typological analysis

13. OUR WORKING TOOL Base de données Parcours 3

15. Web Intelligence query tool

16. Types of classical approach (2008) Housing Mobility Known circumstances, young people Relais Emploi First-time subscriptions Monitoring Relais Illkirch 155 312 Relais Lingolsheim - MV 252 581 Relais Neudorf - Port du Rhin 309 727 Relais Centre ville 307 732 Relais Erstein 165 415 Relais Cité de l'Ill - Robertsau 99 263 Relais Cronenbourg 196 512 Relais Neuhof /Stockfeld 283 746 Relais Esplanade 136 384 Relais Hautepierre 216 633 Relais Koenigshoffen 159 461 Relais Elsau 59 221 Relais Ostwald 51 186 Relais Meinau 120 470 2 507 6 643 2007 2008 Professional Training 13,8% 12,3% Job sharing contract 3,8% 4,0% Jobseeker 51,1% 55,9% Employment 28,2% 25,4% Non professional 3,1% 2,4% Total 100,0% 100,0%

17. Approach « Catalyse »

19. Ready to leave… Group 6: occupied, level IV, driving licence Group 7: jobseekers with driving licence

20. This indicator allows to put in place a comparison mechanism between the various Relais Emploi centers. The goal is to synthesise the level of independence of young people based on a number of indicators. Calculation method: a number between 0 and 1 was given to each young person undergoing monitoring over a number of weeks (according to their type of housing, education and training level, basic knowledge, driving licence). As the number approaches 1, the independence level of the young person increases within the group. The higher the index, the more independent the young person. Little surprise: those residing in the « ZUS » areas occupy the lowest positions, coming after communities and areas without interest in the politics of the City. Please note that whatever the targeted population, the degree of independence amongst women is always higher. The autonomy index

21. 4- L'indice d'autonomie* 4- L'indice d'autonomie* The autonomy index

22. The tables below list the overrepresented groups noticed within the given Relais Emploi centers. The most significant differences are highlighted in blue. Analysis « Catalyse » by the Relais Emploi

24. THANK YOU FOR YOUR ATTENTION