2. • Anyone can use technology to have a
global, instantaneous impact
• This power shift fuels autonomy and
magnifies the influence of the individual
• Opinions can remain individual or drive
mass collaboration
• Smart organisations embrace this
When technology lets one person
change the world, organisations
need to respect and work with this
shift in power.
9. Safety in numbers?
• Individuals have the power to spark mass
collaboration or cause irreparable damage
to an organisation.
• Norfolk County Council Children‟s
Services department brought all its data
together on one, cloud-based system.
But they needed to ensure it was protected by
the highest levels of security, so they went to
BT. Paul Fisher, Assistant Director, Children‟s
Services (Business and Compliance) said:
“[The whole project was] achieved without
compromising data security. We know at a
technical level that the virtual data centre itself
is incredibly secure.”
Technology is making the world a more democratic place than ever before.In an instant a blog, tweet, or video clip can be seen by millions around the world, and can shift opinions. The power shift drives autonomy – self-service, self-diagnosis, control over when, where and how work is done. The individual now has the power to lead or contribute to mass collaboration.The same technology that’s given them this power is being used by smart organisations to reach out to the masses and interact with customers.The expectations of the individual are being put at the heart of their operations.
Economies are inter-dependent and, even if growth is unbalanced, the rise of one economy presents opportunities for others. The BRIC countries are on a steep curve of growth and as Jim O’Neil, chairman of Goldman Sachs Asset Management, said: “Unless we are seeing a major collapse of those economies, it’s a huge opportunity for investors.” And hard on the heels of the BRIC countries come the MIST countries of Mexico, Indonesia, South Korea and Turkey; in terms of GDP and fund holdings the MIST nations are already the biggest markets in Goldman Sachs’s N-11 Equity Fund and are out-performing the BRIC countries. These opportunities call for greater interaction, and the organisations that can facilitate international partnerships will be at the heart of that.
Success can ironically have its own pitfalls, and rapid growth can stretch the capabilities of organisations as they suddenly find themselves with a global outlook.Electronics manufacturer, Haier Group, found that rapid growth left it with a wide area network managed by a variety of service providers. Complexity, compatibility and instability all dogged the company as it expanded, and those problems were made worse by the pressure being put on it by its worldwide supply chain.Now with a simple, global network from BT, the group has seen significant improvements in the system, helping it enjoy its growth, and thrive in the unbalanced economy.
The Singapore Exchange (SGX) has an enterprise at the heart of east-west trade, and bridges the gap in the unbalanced economy.It connects investors in the West looking to capitalise on growth in the Far East, and to facilitate those connections, the exchange has invested in a managed connectivity service from BT between its Asian hub and customers in London and Chicago. It is the first Asian exchange with hubs in the US and Europe.Singapore Exchange is a great example of why the fact that growth is happening over there and not here is no reason for panic. Connectivity means opportunity is everywhere, and organisations and their customers can find each other anywhere. It’s technology that helps SGX offer a better customer experience -crucial to increasing customer stickiness; in the unbalanced economy organisations need to make sure all customer-facing activities are as streamlined and efficient as possible.
The Singapore Exchange (SGX) has an enterprise at the heart of east-west trade, and bridges the gap in the unbalanced economy.It connects investors in the West looking to capitalise on growth in the Far East, and to facilitate those connections, the exchange has invested in a managed connectivity service from BT between its Asian hub and customers in London and Chicago. It is the first Asian exchange with hubs in the US and Europe.Singapore Exchange is a great example of why the fact that growth is happening over there and not here is no reason for panic. Connectivity means opportunity is everywhere, and organisations and their customers can find each other anywhere. It’s technology that helps SGX offer a better customer experience -crucial to increasing customer stickiness; in the unbalanced economy organisations need to make sure all customer-facing activities are as streamlined and efficient as possible.
The Singapore Exchange (SGX) has an enterprise at the heart of east-west trade, and bridges the gap in the unbalanced economy.It connects investors in the West looking to capitalise on growth in the Far East, and to facilitate those connections, the exchange has invested in a managed connectivity service from BT between its Asian hub and customers in London and Chicago. It is the first Asian exchange with hubs in the US and Europe.Singapore Exchange is a great example of why the fact that growth is happening over there and not here is no reason for panic. Connectivity means opportunity is everywhere, and organisations and their customers can find each other anywhere. It’s technology that helps SGX offer a better customer experience -crucial to increasing customer stickiness; in the unbalanced economy organisations need to make sure all customer-facing activities are as streamlined and efficient as possible.
Financial restrictions have been a fantastic catalyst for the growth of cloud. Cloud services offer organisations the flexibility and adaptability to expand without risk or large investment in infrastructure. From data-centre services to cloud-based contact centres, cloud helps organisations get the most from their resources in the unbalanced economy.
Technology is making the world a more democratic place than ever before.In an instant a blog, tweet, or video clip can be seen by millions around the world, and can shift opinions. The power shift drives autonomy – self-service, self-diagnosis, control over when, where and how work is done. The individual now has the power to lead or contribute to mass collaboration.The same technology that’s given them this power is being used by smart organisations to reach out to the masses and interact with customers.The expectations of the individual are being put at the heart of their operations.