BSI is a full service solutions provider. We deliver the strongest service and satisfaction to our customers. We provide an end to end solution for your certification requirements (gap analysis, training, certification, auditing, and automation of management system. (Applies to certification product only).BSI can act as a training partner only, to a full service consultant that will work with small to medium sized companies to get their ISO certification. This includes working with the plant to identify gaps, conducting audits, providing on-site consultation and recommendation to automate the system. Mostly they provide training (to the general public) those wishing to close the gap on their ISO certification.

1. BSI Canada
... making excellence a habit™
With ISO 9001 Training and Certification
Quality Management ISO 9001 –
The Nuts and Bolts of ISO Certification
P art 2: Drivers for I SO 9001
1
Copyright © 2012 BSI. All rights reserved.

2. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Drivers for ISO 9001
• Provides international, expert consensus on state-of-the-art practices for quality
management.
• Helps to provide a common language for dealing with customers and suppliers
worldwide in B2B.
• Can improve efficiency and effectiveness.
• Provides a model for continual improvement.
• Provides a model for satisfying customers and other interested parties.
• Can help to build quality into products and services from design onwards.
• Helps to sustain business
• Helps with the qualification of suppliers for global supply chains.
• Provides support for regulations.
Copyright © 2012 BSI. All rights reserved.

3. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Why Management Systems are Important
Copyright © 2012 BSI. All rights reserved.

4. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Management System
Copyright © 2012 BSI. All rights reserved.

5. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Model based on Plan, Do, Check, Act
• Plan – This is covered by the QMS, management responsibility and resource
management.
• Do – This is covered by “product realisation” where following the planning
instructions are received from customers, and customer services are provided.
• Check – Before, during and after the product realisation process, measurements are
taken of the processes, the products and services supplied, customer satisfaction, the
management system through internal audits and any nonconformities raised.
• Act - The improvement activities are to continually improving the quality system or
change policies and processes to ensure that the organization is kept in line with
customer requirements and satisfaction.
Copyright © 2012 BSI. All rights reserved.

6. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
The ISO 9001:2008 Standard
The requirements of ISO 9001:2008 do not tell you “how” to
run your business..
..That’s up to you
The requirements describe “what” needs to be achieved
Copyright © 2012 BSI. All rights reserved.

7. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
What Does a P roperly Implemented System Look Like?
• Goals and objectives are set early
• Proper project management is in place
• Plans are developed and reviewed
• Reasonable timelines are established
• Progress is measured against time and money
• Implementation teams possess the right skills for the job
• The system is able to adapt and overcome
Copyright © 2012 BSI. All rights reserved.

8. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
What Does a P oorly Implemented System Look Like?
• Not aligned with organizational objectives
• Built by one person or department
• Implementation occurred in less than four months
• Excessively documented
Copyright © 2012 BSI. All rights reserved.

9. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Contact Us
1-800-862-6752
www.bsigroup.ca
Anne-Marie Pizzitelli, Marketing Manager
Anne-marie.pizzitelli@bsigroup.com
iso 9001 Courses & Auditor Training
iso 9001 Standards
Copyright © 2012 BSI. All rights reserved.