Leading a crisis

•

4 likes•1,021 views

Bert Brugghemans

10 lessons about crisis management from 10

Leadership & Management

Crisis Leadership
10 lessons about
leadership,
identity, creativity
Bert Brugghemans

2.
A crisis leader
is in control of
the proces …

3.
… and is able
to lead experts
with full
respect

5.
And make
Pareto your
best friend
80% Results
20% effort

6.
Craft a sense of
“us” to shape
your team

8.
Keep information
ﬂow as low as
possible (but not
lower …)

9.
Results are
more important
than protocol.

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Technology and social changes have empowered citizens to get information, self-organize, and participate in disaster response. While this provides new opportunities for crisis responders to become more effective, there are also challenges to navigate and risks to mitigate. Combining lessons learned from the commercial service industry and Information and Communication Technologies in an appriopiate manner, we can leverage this potential to support responders and help affected citizens to not only recover faster but also become more resillent.

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Software developers are intended to be massive, highly leverageable value creators for their companies and teams - using their creative and technical talent to build products themselves or mission-critical systems that facilitate the delivery of value inside the business. The blunt truth, however, is that many software developers would screw up tying their own shoes when left to their own devices. There's an abundant corpus of work out there on how managers routinely let down their software developers through insufficient planning, communication, listening, and support. In this talk we're going to explore the inverse - how individual software developers contributing to a project unintentionally sabotage their teams, their companies, their projects, and themselves through: * Immutable technical preferences + biases; * Bad attitudes; * Poor listening; * Inflexible and unproductive learning styles; * Risk aversion; * Incuriosity; * And more! Most importantly, in this talk we're going to try to address how we can help shift developers who want to learn and improve, but are have trouble executing, become the high value contributors they'd like to be.

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Leading a crisis

1. Crisis Leadership 10 lessons about leadership, identity, creativity Bert Brugghemans

2. @bertbrugghemans

3. 1. Crisis = chaos … accept it

4. 2. A crisis leader is in control of the proces …

5. 3. … and is able to lead experts with full respect

6. 4. During a crisis: keep it simple!

7. 5. And make Pareto your best friend 80% Results 20% effort

8. 6. Craft a sense of “us” to shape your team

9. 7. Use crisis intelligence

10. 8. Keep information ﬂow as low as possible (but not lower …)

11. 9. Results are more important than protocol.

12. 10. Never waste a good crisis

13. @bertbrugghemans

Leading a crisis

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