seminar for SCL Workshop by J Garland

1. The Digital Offer
The Universal Digital Offer specifies that all libraries
should provide free internet access for customers, as
well as offering access to services online.
Services should be accessible to all regardless of
ability.

3. Greenlight projects
So they happen

4. Session Outline
• Presentation on projects run in the South West
Region (15 minutes)
• Workshop
• Action Plan
Please ask Questions throughout

5. Session Objectives
• By the end of this session you will have
understanding of digital projects being delivered
in the SouthWest, and see the opportunities and
issues in delivering projects
• By the end of this session we will have
formulated:
1. What issues the national group needs to consider
when rolling out across England
2. What will help authorities deliver the offer
3. What additional information you need

6. Every public library service will provide:
• Free access to the Internet for every customer (for a minimum period of time)
• Clear and accessible online information about library services
• Staff trained to help customers access digital information
• Ability for customers to join online
• Ability to be contacted online/via email for answers to customer enquiries
• 24/7 access to services through a virtual library presence
• Ability to reserve & renew items remotely via an online catalogue
The Universal Digital Offer also sets out what every library authority should aspire to provide.
These services include:
• Opportunity for e-lending of digital books, audio and video with remote access
• Social networking interaction/ engagement opportunities
• A library APP to allow full access to all library digital services from mobile devices
• Digital services that work with a range of assistive technology such as speech programmes or magnifiers.
• Free internet access for all wanting to use it, includingWiFi
•Tailored digital information for each customer
•Training in digital information literacy and access for its customers and staff both locally and remotely
•Time-relevant, quality checked digital content for the communities it serves and support for communities to
create their own content
• Loan of digital devices for those without other access
•Access to digitised local archive and local history resources
• Federated searching of locally held online resources
•Access to online learning opportunities (citizenship & theory driving tests or language learning etc.)

7. Presentation:

8. Regional projects - Bournemouth
– QRacking the code
– Smartphone and tablet training
– Mobile website for QRacking the code, developed
in conjunction with local HE college
– Tech Buddies
– HeritageTrail, CulturalTrail
– Mash upTrail in Libraries

9. QRTrail in Libraries

10. • Local Welfare Assistance training (web based)

11. Regional projects: Southwest
• World Cat Local: regional technology in action
( Lib west and other live partners)
• Social Media campaign to engage and join
new members @DevonLibraries
• Volunteers as computer buddies, example
from Poole Libraries

12. Emerging trends
Library on a train
Near-Field Communication (NFC) to
scan e-book titles on poster
Web Apps

13. Look ahead to stay ahead

14. The Environment in which we operate

15. Survey and assess
• Staff
– Staff surveys
• Council Skills & Qualification survey – digital literacy survey
– Empower perceptions of what people want from IT
• Customer surveys
– Online digital survey for Qracking the code
– Consult users - Bournemouth public consultation
• How do we keep up with public’s growing
expectations?

16. Training
• Delivery of training
– Ten MinuteTips – IT tips and tricks
– Ten MinuteTips: Libraries Have the Answer.
• Modes of delivery:
– Learning styles of your audience
– Staff – different motivation levels
– Public - very different skill levels
• Staff training-Train the trainer, cascade.
• Customer training
• Experience from heading up the IT team at Bournemouth (clear
English, planning, understand the business and customer service)

17. Ten MinuteTips: Libraries Have the Answer

18. Seminar
• Workshop - individual groups
• Action plan – together

19. Get involved
• How do you influence web content and social
media in your organisation?

20. Partnerships
How do you get the service you need for your
customers in cooperation?

21. What will you need?
1. Issues that the national group need to
consider when rolling out across England.
2. What will help authorities deliver the offer?
3. What further information do you need?
TOOLBOX

22. Resources
Documents and links
• SCL Launches Four NationalOffers for Public Libraries
http://bit.ly/WBe4hY
• Devon Libraries Membership Campaign 2013: http://bit.ly/12X6FwM
@DevonLibraries
• Volunteers as computer buddies in Poole Libraries David Parish
d.parish@poole.gov.uk
• This Slideshow INSERTWEBLINK – SLIDESHARE
• QRacking the Code Project vicki.goldie@bournemouthlibraries.org.uk
• John.garland@bournemouthlibraries.org.uk @informationhead
All Images Creative Commons License from http://thenounproject.com/

23. Thank you.

24. http://thenounproject.com
Traffic Light Designed by Arthur Shlain fromThe Noun Project
Lego designed by jon trillana fromThe Noun Project
Binoculars designed by RonaldVermeijs fromThe Noun Project
Map Designed by factor[e] design initiative 2013
Brain Designed by Max Hancock 2012
People Designed by richard pasqua United States 2013
Toolbox Designed by Arthur Schmitt