HOTEL WEBSITE ANALYSIS<br />Hôtel de SERS <br />Hôtel Champs Eysée Plaza<br />JIALI WANG<br />LAN CHI TRAN<br />
ARE THEY EASY TO FIND?<br />Google with key worlds “ Hotel 5* near Champs Elysée” , it is easy to find 2 hotels.<br />They...
EASY TO USE? HOTEL CHAMPS ELYSEE PLAZA<br /><ul><li>On the first page, we</li></ul>can all find the information of the ser...
There is no guest review
There is a list of update news of the hotel: new services, suggestions.</li></li></ul><li>EASY TO BOOK.HOTEL CHAMPS ELYSEE...
Search on booking.com with the key words “Champs Elyséeé , we can find the hotel on the 4th of the list. </li></li></ul><l...
Search on booking.com with the key words “Champs Elyséeé , we can find the hotel on the 2nd of the list. </li></li></ul><l...
QUALITATIVE<br />Both hotels are luxury hotels but they don’t define clearly on their websites.<br />There is no clear def...
RECOMMEDATIONHOTEL DE SERS<br />It should more language version for the international clients.<br />There should be a clea...
RECOMMENDATIONHOTEL CHAMPS ELYSEE PLAZA<br />There should be update news for Guest review because the lastest review was a...
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Website hotels analysis

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Website hotels analysis

  1. 1. HOTEL WEBSITE ANALYSIS<br />Hôtel de SERS <br />Hôtel Champs Eysée Plaza<br />JIALI WANG<br />LAN CHI TRAN<br />
  2. 2. ARE THEY EASY TO FIND?<br />Google with key worlds “ Hotel 5* near Champs Elysée” , it is easy to find 2 hotels.<br />They are all listed on the first page, and on Google map.<br />
  3. 3. EASY TO USE? HOTEL CHAMPS ELYSEE PLAZA<br /><ul><li>On the first page, we</li></ul>can all find the information of the services and reservations<br /><ul><li>There are many </li></ul>languages version of the site.<br /><ul><li>Advertisement of new</li></ul>Offers for new services.<br /><ul><li>Guest review is put on the home page. BUT it is not updated.</li></li></ul><li>EASY TO USE?HOTEL DE SERS<br /><ul><li>On the first page, we</li></ul>can all find the information of the services and reservations.<br /><ul><li>Apart from French, there is only English version.
  4. 4. There is no guest review
  5. 5. There is a list of update news of the hotel: new services, suggestions.</li></li></ul><li>EASY TO BOOK.HOTEL CHAMPS ELYSEE PLAZA<br /><ul><li>When you put the date on the reservation box, there are many types of rooms and prices available which will appear on a separated page.
  6. 6. Search on booking.com with the key words “Champs Elyséeé , we can find the hotel on the 4th of the list. </li></li></ul><li>EASY TO BOOKHOTEL DE SERS<br /><ul><li>There are 2 choices for people to make reservation. It makes customers confused.
  7. 7. Search on booking.com with the key words “Champs Elyséeé , we can find the hotel on the 2nd of the list. </li></li></ul><li>EASY TO SHARE/ TYPE OF ENGAGEMENT<br />Hotel Champs Elysée Plaza: clients can share information of the hotel through Facebook and Twitter because there are direct links on the home page.<br />Hotel de Sers: No link to share information through social pages e.gfacebook, twitter. <br />
  8. 8. QUALITATIVE<br />Both hotels are luxury hotels but they don’t define clearly on their websites.<br />There is no clear definition of target customers.<br />
  9. 9. RECOMMEDATIONHOTEL DE SERS<br />It should more language version for the international clients.<br />There should be a clear rate for people to book rooms.<br />There should be a way for the site visitors to share the information with their friends, the link of the facebook for exemple<br />
  10. 10. RECOMMENDATIONHOTEL CHAMPS ELYSEE PLAZA<br />There should be update news for Guest review because the lastest review was added in June/2009.<br />There is no way to interact with clients immediately.<br />
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