Digital policing applications and services catalogue

Digital Policing
Applications and Services catalogue
First Edition
© 2014 Microsoft
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For more information contact digitalpolicing@microsoft.com

ContentsHow to use this
document
INTRODUCTION
APPLICATIONS
Custody Observation
Evidence Collection
Custody Imaging
Non Urgent Crime Reporting
Situational Awareness
Crime and Intelligence Reporting
Body Worn Video and Digital Storage
SERVICES
Single Intelligence Search
Task Focused Modern Applications
Data Integration and Marketplaces
Desktop Modernisation
THE APPROACH
Rapid, Iterative, Research-based
Microsoft
Circle graphics
The circle graphics show which applications or
services deliver the described outcome and how
those outcomes align to a Police force’s business
aims.
Each circle is shown as full, half-full or empty
depending on how the extent to which the
technology is utilised or potential outcome is
expected.
The green circles show the alignment of potential
outcomes to your business drivers, as defined in
business drivers common to UK Police forces.
the tier system
Each application has been aligned to a tier based
on the application complexity and assumed
dependencies.
DECREASE
COST
INCREASE
CONFIDENCE
DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS

Police forces across the UK are facing challenges on an
unprecedented scale.
Citizens are increasingly using new technology in their
day-to-day life which is changing the face of how Police
perform routine investigations and conversely, how
they expect to interact with Police officers. In addition,
significant budget cuts have been applied across all Police
forces, but with the expectation that officer effectiveness
and visibility is not affected.
An inflection point has been reached, whereby UK
Police forces need to dramatically innovate in order to
respond to these market dynamics. Forces can no longer
continually spend their IT budget on ‘keeping the lights
on’, or delivering monolithic IT programmes, and instead
require an iterative, agile and user experience-led way of
delivering technology to the front-line.
This Application and Service catalogue represents the
first step on our vision of Digital Policing.
We have spent a considerable time with front-line Police
officers to comprehend your needs and challenges.
We have combined this insight with our unparalleled
experience across many sectors to establish a vision of
how UK forces can respond to the challenges of modern
day Policing.
The goals of this catalogue are to communicate how we
believe our platform can deliver highly impactful change
to your Police force within a few months rather than years
and, where appropriate, underwrite both the timeframe
and value that we believe you will realise.
We want to challenge the status-quo of long IT delivery
timeframe, vendor lock-in and end-users needs not
being met. Instead, our focus is to provide a consistent,
coordinated and role-relevant user experience across
all of your IT investments – old or future, Microsoft or
otherwise. Any solution, designed and architected by
Microsoft will leverage open-standards and enable other
device platforms to consume the same services, enabling
total flexibility moving forward.
At Microsoft we have a proven capability in our products,
our people and our ability to deliver pragmatic,
meaningful and sustainable impact and value. This
catalogue aims to leverage this capability to enable your
force to be digitally ready for the challenges of today and
tomorrow.
It is our first step towards creating a vision for Digital
Policing which we will continuously evolve in partnership
with UK Police forces.
INTRODUCTION

© 2014 Microsoft
Applications
THIS SECTION INTRODUCES THE FIRST WAVE OF
POLICING APPLICATIONS, WHICH HAVE IMMEDIATE
IMPACT TO POLICING SITUATIONS.
EACH APPLICATION CAN BE DEPLOYED QUICKLY
AND EASILY IN OPERATIONAL SITUATIONS, ENABLING YOUR
FORCE TO REALISE VALUE IN SHORT TIMESCALES.
These applications are designed around
the Windows 8 and Windows Phone 8
platforms. with open standards access to all
services, data To all services and data,
enabling other devices platforms and
applications to leverage one consistent
foundation.

NFC* tags combined with a NFC-enabled device such as a slate or phone provide the opportunity for simplified and more
reliable data collection in a custody scenario.

By placing a mobile device over a low-cost NFC sticker, an application can automatically detect which cell has been
visited and lookup information on who is currently in the cell. Combining the use of an in-built camera also provides the
opportunity to collect additional evidential information.

This approach could reduce each cell observation to a few seconds and eliminate any need for additional data entry back
at a custody workstation.
*NFC stands for Near Field Communication and enables a device such as a phone with a reader to interact with a tag to
perform a task. An example of this is the contactless card technology present in many credit and debits cards today.
BENEFITS
Through our research of Policing we feel that the entire cell
observation process could be reduced to 10-20 seconds as
all elements can be completed at the cell without further
work back at a custody workstation.

The savings in a consolidated custody suite with a
high number of cells will ensure that such a saving is
compounded further.
INTEGRATION
Integration to any existing custody solution in order to
store cell observation information is possible providing that
a documented standards-based communications interface
exists.
If this isn’t possible then a new store for cell observation
information can be leveraged along with a strategy for
unifying custody data held in two different systems.
DEPENDENCIES
Delivery of this application requires supporting
infrastructure:
• If integration to an existing custody solution is not
possible then the use of the SharePoint platform or
alternatively an existing investment you’ve made
that provides comparable functionality along with a
documented and standards-based communication
interface.
• A device management infrastructure to manage either
Windows Phone or Window’s 8 devices. For example,
System Centre Configuration Manager 2012 R2.
HOSTING
If data collected through the cell observation process can
be classed as OFFICIAL then public cloud hosting can be
used to accelerate deployment and lower overall costs.
Otherwise it will require hosting in either your private data
centre or a SECRET accredited hosting provider.
Application:
Custody observation
© 2014 MicrosoftStrategy & Innovation - Digital Policing Applications and Services catalogue
The home screen of the application provides information on the percentage of cell observations
completed within 30 minutes, swiping across provides information as to the required upcoming
cell observations along with other custody related information to assist custody officers.
A specific cell can be viewed to
review the current occupant and
associated information.
Tapping the phone against
a NFC sticker on the cell
automatically detects which cell
is being observed.
The officer can then indicate
status of the occupant.
The officer can then optionally
use the camera to collect further
evidence as to their condition.
Application Category: Tier 3
DECREASE
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INCREASE
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DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS

NFC* tags combined with a NFC-enabled device such as a slate or phone provide the opportunity for simplified and more
reliable process for the bagging of evidence.

The process today requires items of evidence to be placed in sealed plastic bags and information relating to the custody
reference, person, etc. being written on the outside. In the case of certain crimes, GBH for example, all items of clothing
must be bagged separately and information written on each bag.

The use of NFC stickers affixed to an evidence bag present a different way of linking evidence to a custody record.
A mobile device equipped with a NFC-enabled device and a custom application can write a unique identifier to the NFC
tag on each evidence bag.
BENEFITS
This approach could reduce each evidence bagging process
to a few seconds. A custody reference can be selected and
then each “tagging” of an evidence bag.
INTEGRATION
Integration to any existing evidence tracking solution
provided in order to store evidence information is possible
providing a documented standards-based communications
interface exists.
If this isn’t possible then a new store for new evidence
information can be leveraged along with a strategy for
unifying evidence data held in two different systems
ensuring end-users are not affected by the introduction of
the new system.
Integration to an existing custody solution is highly
desirable in order to facilitate the lookup and validation of a
custody record, however this is not strictly required.
DEPENDENCIES
infrastructure:
• If integration to an existing evidence tracking solution
is not possible than the use of the SharePoint platform
or SQL Server infrastructure will be required to store
evidence information.
• A System Centre Configuration Manager 2012 R2
based device management infrastructure to manage
either Windows Phone or Windows 8 devices.
HOSTING
If data collected through the Evidence Collection
application can be classed as OFFICIAL then public cloud
hosting can be used to accelerate deployment and lower
overall costs.
Application:
Evidence Collection
A custody reference is entered
to which the evidence will be
linked. If possible, this custody
reference will be validated with
an existing custody solution.
A list of evidence items
associated with this custody
reference is shown.
Before an evidence bag can be
tagged, information relating to
the item of evidence is added.
The phone or slate device is
tapped onto a NFC tag on the
evidence bag which writes the
evidence information to the
tag and creates a record in the
evidence store.
The corresponding custody
reference and evidence
identifier can then be written on
the bag as an additional layer of
protection, if required.
DECREASE
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*NFC stands for Near Field Communication and enables a device such as a phone with a reader to interact with a tag to
perform a task. An example of this is the contactless card technology present in many credit and debits cards today.

Custody Imaging is a key process within custody and a unique opportunity to capture high quality images of potential
offenders along with descriptive metadata to help with future investigations.
Custody Imaging provides a touch-enabled modern application to streamline the custody imaging process and enables
capture of high resolution images leveraging a broad range of camera hardware along with more descriptive metadata about
the detainee.
With the advent of higher resolution cameras within mobile devices the Custody Imaging application can also be used on
mobile devices enabling new Custody Imaging scenarios such as mobile devices within the custody environment or Police cars.
BENEFITS
• Touch-enabled user interface designed around
detention officers removes the need for training and
reduces the time taken to capture an imaging record.
• Significant storage cost savings when compared to
on-premises storage options through use of Microsoft
Azure cloud storage (OFFICIAL compliant) for high
resolution custody images, which can be encrypted
within your Police infrastructure before being
transmitted.
• The new solution will enable capture of high resolution
images with more descriptive metadata about the
detainee. This will enable staff to search for people by
other characteristics, such as distinguishing features or
clothing, perhaps based on a CCTV image.
• Access to custody records and images via mobile will be
possible.
• All custody record information and images are
accessible through a web-service standards-based
infrastructure.
INTEGRATION
The custody imaging solution is typically dependent on the
Dynamics CRM platform which provides a rich set of off-the-
shelf capabilities but the solution can be integrated with an
existing investment that exposes the required capabilities
through a standards based interface.
An existing on-premises image storage solution can be used
if Microsoft Azure is not appropriate.
Data Migration from an existing Custody Imaging solution
is also possible provided it has some form of data extraction
mechanism.
DEPENDENCIES
infrastructure:
• Dynamics CRM, IIS and SQL Server infrastructure is
required to store custody information.
• Microsoft Azure storage subscription.
• A System Centre Configuration Manager 2012 R2 based
device management infrastructure to manage either
Windows Phone or Windows 8 devices.
• Dynamics CRM Device or User Licenses.
HOSTING
If Custody Imaging record data can be classed as OFFICIAL
then public cloud hosting can be used to accelerate
deployment and lower overall costs of the Dynamics CRM
environment.
Application:
Custody imaging
The touch-enabled Custody Imaging application running
on a desk based device guides the officer through the
data collection process and enables quick, streamlined
and accurate data entry.
Images are captured first in the process in order to cater
for situations where the detainee is not being compliant,
enabling the remaining steps to be performed without
them present.
Alternatively a phone application can be
used to transform the traditional desk
based nature of the custody process.
An application can be used to view status
of a given custody suite, information on
people in custody and also who is on duty,
enabling all types of officers to have an
up-to-date situational view.
A phone application could be
used to either start or perform
the entire custody imaging
process anywhere within a
Police station or perhaps a
Police car.
Devices such as the Nokia
Lumia 1020 with a 41
mega-pixel camera and
advanced optics can be used
to take high resolution images.
Descriptive metadata about the
individual can be captured to
enable more accurate searching
for suspects, moving forward.
DECREASE
COST
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CONFIDENCE
DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS

A first step to enhancing digital engagement with customers is a Non Urgent Crime Reporting application for the key
mobile platforms - including Windows Phone, iOS and Android, enabling quick and simple incident reporting and
intelligence submission. For example, reporting anti-social behaviour or a lost phone.
The public facing application provides a quick and easy way for members of the public to report issues of concern. Data
entry is kept to a minimum through use of device GPS to pinpoint the location for accuracy and the camera to collect
images, where appropriate.
A corresponding officer-facing application/website provides the ability to visualise non urgent crime reporting over a
configurable period and could be incorporated into the start of shift processes to review incidents and potentially engage
neighbourhood Police officers to visit the areas. Feedback can also be provided directly to the member of the public
through the applications.
BENEFITS
The primary way citizens interact with the Police is through
visiting a Police station or via the 101 telephone line, but for
a Police force, these are high-cost methods. For customers,
these methods are not convenient, and along with Police
station closures, have exacerbated dissatisfaction.
These applications will help increase public confidence,
reduce crime through more information coming into the
Police and reduce costs by fielding non urgent enquires via
digital systems.
This new citizen engagement channel enables a direct
connection between the public and their local Policing
team, allowing local officers to view and respond as
appropriate, yielding better customer service.
INTEGRATION
Microsoft Azure-based services will be leveraged by the
public and officer applications to store and retrieve non
urgent crime reports.
Integration to existing crime reporting solutions can be
provided if required so long as a documented standards-
based communications interface exists.
DEPENDENCIES
infrastructure:
• Microsoft Azure SQL and website subscription account.
either Windows Phone or Windows 8 devices if
required.
HOSTING
Microsoft Azure which is accredited to OFFICIAL is
proposed to be used for the processing and storage of
non-urgent crime reports. This will enabled to accelerate
the deployment and lower overall costs whilst providing a
scalable platform.
Application:
Non Urgent Crime Reporting
A citizen can use the application
to report a non urgent crime,
but also receive updates from
a Police officer on a previously
reported crime.
The application guides the citizen through the process and helps
to ensure that this digital engagement route is not used for urgent
crime, through a declaration and a series of questions before
proceeding with a non urgent crime report.
The application can make use
of the GPS sensor on the device
to pinpoint the location of the
crime. Alternatively the citizen
can search for an address if they
are no longer in the location of
the incident.
A list of incidents reported over a configurable time period can feed into officer tasking at the beginning and throughout their shift. This
enables neighbourhood officers to make personal contact during the day along with providing status updates directly to the citizen
through the application.
DECREASE
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INCREASE
CONFIDENCE
DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS

Front-line officer situational awareness applications are a key area of innovation for Policing and provide a huge step
forward in Police officer effectiveness, crime investigation and officer safety.
A modern application used either on phone or slate devices can leverage device sensors to identify location and therefore
bring contextual information directly to an officer out on patrol or to a senior officer monitoring the location of his team,
vehicle and emerging incidents.
Sensors such as the camera on a device can be used to streamline processes, for example taking a photo of a number-
plate instead of entering the letters and numbers. Location of the device and therefore the user can be used to
automatically retrieve intelligence information proactively ensuring the officer is provided with highly valuable information
quickly and easily.
BENEFITS
• Visualise the location of officers and vehicles without
reliance on a radio to listen to activity.
• Bring together key operational information such as
intelligence to aid officers responding to incidents.
• Unlock valuable sources of data to help with the
detection and investigation of crime and place in the
hands of front-line Police officers.
INTEGRATION
Integration to existing sources of information within your
Police force are critical to enable this application to work.
A documented and widely-used way of accessing the
information will be required in order to facilitate integration
from the application.
Suggested sources of information are:
• Officer Radio and Vehicle GPS Location data.
• Intelligence Sources.
• Crime Reports.
• Command & Control Dispatch Information.
• ANPR.
A variety of integration mechanisms are available from
Microsoft including database integration and search. This
integration will be scoped during initial scoping.
DEPENDENCIES
infrastructure in addition to the supporting sources of
information and is likely to require:
• SharePoint.
• SQL Server.
either Windows Phone or Windows 8 devices, if
required.
HOSTING
Hosting within your existing private cloud is likely to be the
only deployment option at this time due to integration with
existing on-premises data sources.
Application:
Situational Awareness
The camera sensor on a phone
can be used to automatically
recognise a number-plate.
The application suggests a
number of lenses that can
provide relevant information
relating to the captured
information.
In this case, ANPR data relating
to the car being investigated
can be quickly visualised over
a map to see where the car has
been.
Further data sources can be
leveraged on the officers device
to provide further context to the
investigation.
These data sources can be
restricted to certain date ranges
enabling the officer to spot
correlation between different
events, for example the location
of the car and recent burglary
crime reports.
A senior Police officer can quickly visualise the location of officers and their vehicles along with emerging incident information. High
priority intelligence information related to incidents showing that officers are en route can be overlaid automatically enabling quick and
impactful intelligence delivery to front-line officers either directly or relayed by the senior officer. This same view can be made available to
officers through mobile devices as appropriate.
DECREASE
COST
INCREASE
CONFIDENCE
DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS

Crime and Intelligence Reporting is a key task for all front-line Police officers and one that typically requires travelling back
to the Police station to perform, typically at the end of the shift and many hours after an incident has responded.
Collection of key information at the scene of the incident along with the inclusion of precise GPS location information and
photographs help streamline the crime and intelligence reporting process.
Intelligence Reporting is a simpler process when compared to Crime Reporting which has significant complexity around
information capture depending on the type of incident.
An iterative approach whereby new crime report types are added to the application over time will enable a smooth
transition from paper-based collection to device-based.
BENEFITS
• Enabling the collection of crime report and intelligence
information out on patrol allows information to be
collected at the incidence scene and removes time-
consuming paper-based collection with subsequent
data entry at the end of the shift.
• Use of device sensors, user and incident information will
simplify data entry to only the new information that has
to be collected.
• Intelligence evaluation process can be managed
through a standardised process enabling officers to
perform evaluation on a range of mobile devices and
workstations.
• Captured intelligence information will be automatically
delivered to officers as appropriate given their context.
INTEGRATION
Integration to existing crime and intelligence reporting can
be provided if required as long as a documented standards-
based communications interface exists.
Alternatively this new application can be used alongside an
existing platform with individual crime types being migrated
over time with a strategy for unifying data held in two
different systems ensuring end-users are not affected by the
introduction of the new system.
DEPENDENCIES
Delivery of this application requires supporting infrastructure
and is likely to require
• SharePoint or Dynamics CRM depending
on requirements.
• SQL Server.
• A System Centre Configuration Manager 2012 R2 based
Device Management infrastructure to manage either
Windows Phone or Windows 8 devices if required.
HOSTING
If Crime and Intelligence data can be classed as OFFICIAL
then public cloud hosting can be used to accelerate
deployment and lower overall costs.
Application:
Crime and Intelligence Reporting
Application Category: Tier 2 (per crime/intelligence report) Different devices and form factors make sense at different stages of the crime and
intelligence lifecycle. A phone or slate device is best positioned at a crime scene to
receive incident information and to capture initial case information.
The officer can then move to a workstation back at a Police station or even perhaps at
home to provide more detailed information drawing on information already collected by
the combination of officers present at a incident.
The same application is projected through many different form factors. A workflow
based around crime-type guides the officer through the required steps ensuring data
entry is greatly reduced from that required by solutions today.
The output of this process can be manifested in a number of ways, most commonly
the most appropriate MG forms but it’s important to note that these are purely output
formats and a crime-type and task driven application is used to streamline the entire
process end-to-end.
Electronic transfer of all material to the CPS and MoJ will be possible moving forward as
all parties upgrade their respective solutions.
A new crime report can be created from a incident that an officer has attended. Key
information such as Officer information, date, time, location and incident details can
be used to shortcut the initial phase of case preparation.
The Officer Hub can alert
an officer to local incidents
proactively along with
any crime or intelligence
reports logged against
people or locations of
interest.
The officer can view both
complete and incomplete
intelligence reports and
crime reports in one view.
Items of interest such as
people, locations, vehicles
can be added to a watch
list and any crime or
intelligence reports linked
to these items will result in
an application notification.
Incidents that the officer
has responded are shown
within the application
enabling crime and
intelligence reports to
be partially filled using
existing information.
A senior officer will have
intelligence submitted by
his team routed for 5x5x5
evaluation which can be
performed within the
application quickly and
easily.
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INCREASED OFFICER
EFFECTIVENESS

Each Police force is facing a dramatic increase in storage requirements with the advent of more elements of Policing
moving to a digital representation.
High resolution custody photos, interview recordings, CCTV footage and Body Worn Video are key examples of where
huge growth will be seen along with huge increases in storage costs coupled with challenges around finding this
information.
Public cloud storage has dramatically brought the costs of storage down with the potential of millions of pounds of savings
per year on storage alone.
Microsoft Azure based storage combined with on-premisess encryption of information provides an low cost alternative to
on-premisess storage with the confidence to scale in-line with operational requirements and the ability to store content for
longer than may otherwise be possible.
BENEFITS
• This solution is designed to be agnostic of camera
choice enabling your Police force to choose a variety of
devices tailored to the operational context including a
device from Microsoft.
• On-premises storage configured with a disaster
recovery mirror for many of our customers can be
around £20 per GB, per year.
• Microsoft Azure based storage configured for geo-
replicated mirroring is around £0.72p per GB, per year
at the time of writing.
• Based on this figure, 500TB of on-premises storage
would cost around £10,240,000 per year compared to
£368,500 per year for Microsoft Azure based storage.
INTEGRATION
A StorSimple appliance provides a transparent way of
leveraging Microsoft Azure storage with an added layer of
protection.
This appliance provides a transparent layer to calling
applications which write data in a conventional manner.
The appliance then handles the encryption of data and
transmission to Microsoft Azure. Retrieval and decryption
of this data is also handled transparently to the calling
application.
Microsoft Azure Storage can be leveraged directly by an
application through a set of open-standard APIs enabling
integration by any vendor.
DEPENDENCIES
Delivery of this applications requires supporting
infrastructure:
• A StorSimple appliance with associated Microsoft
Azure storage available for use.
• SharePoint 2010/2013 or IIS Web Server infrastructure
depending on requirements and existing investment
made by your Police force.
• SQL Server.
• Mobile device management infrastructure may be
required if a phone application is required to retrieve
and process Body Worn Video.
HOSTING
If information captured as part of the Body Worn Video
record (date, time, officer identification, etc.) can be classed
as OFFICIAL then public cloud hosting can be used to
accelerate deployment and lower overall costs of catalogue
part of the solution.
Application:
Body Worn Video and Digital Storage
A wearable camera device is
available from Microsoft or
alternatively can be procured by
another vendor. This is retrieved
from a charging dock. This device
can be retrieved from a charging
dock and can be personally
issued or checked out each shift.
The officer clips the device onto
their clothing.
The officer starts recording when
he starts an interaction with a
citizen and stops afterwards.
Regular photos throughout
the day can also be taken
automatically if required.
Data is held on the on-premises
StorSimple appliance, less used
data is archived to Microsoft
Azure. Data is split up into blocks
and protected using AES 256
encryption on-premises before
being transmitted to Microsoft
Azure storage which is accredited
to OFFICIAL.
Encryption provides additional
levels of protection over the
OFFICIAL accreditation and
no identifiable data is stored
alongside the video file. Any
metadata or information resides
on-premisess.
Typically, at the end of a shift
videos can be retrieved by
docking the device to a PC or
through Bluetooth using an
desktop or phone application.
This could be done at any point
during the day as appropriate.
The officers identity and shift-
time are added as metadata to
the video. Information relating
to incidents they have attended
could also be linked.
At this stage the officer could
select time-ranges that relate to
a specific incident and mark as
evidence.
An officer with appropriate
permissions can search and
retrieve video files by officer, shift
time or other metadata captured
at source on any devices with a
modern browser.
Video playback support across
multiple device platforms will be
subject to mainstream video-
playback codecs being present.
Video files stored in Microsoft
Azure are transparently retrieved
and decrypted in real-time.
Video files can be made available
to other organisations, e.g. CPS/
MoJ as appropriate moving
forward.
Videos are uploaded to a Police
force server by the upload
application. These videos are
stored on-premises, any tagging
by an officer can control what
storage policy is applied.
If for example, a video contains
evidence or highly sensitive
information (e.g. CT) the video
will be secured on-premises and
will not be stored outside of the
force data centre.
This solution can also be used
for storage of any digital assets,
for example Custody Imaging
photos or CCTV footage.
The transparent nature of the
storage appliance enables
existing solutions to potentially
make use of this storage solution
without changes provided they
write files to a file system today
(e.g. SAN).
DECREASE
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DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS

© 2014 Microsoft
Services
This section introduces a targeted set of
services identified as having immediate impact to
policing scenarios. Due to the differences across
police forces these require tailoring to your
individual situations but can be delivered in an
accelerated way.

A single place to search intelligence sources available to all appropriate staff within your Police force, that is built into
desktops, slate devices, mobile phones and other Police officer devices.
Results are based on the intentional and contextual criteria, based on officer role, location and incident. These are drawn
from your existing systems, for example: Custody, Crime Reporting, Intelligence and ANPR data sources within your Police
force, all visualised in one place across many devices.
Visualisation of the results can be done in a variety of ways, overlaying data on a map may be the right visualisation for
a particular user and situation, alternatively a simple set of visual cues indicating whether risks are present may be more
suitable for a high-pressure situation where time is limited.
1. Queries are entered through one central point regardless of input type
(e.g. name, number-plate). Results are displayed to the user in a variety of methods.
2. Returned results can be informed by user query and automatic context.
3. Search engine can operate across multiple, discrete data sources.
BENEFITS
• Efficient query entry, scanning of results, and being
able to perceive and derive patterns is critical to
research and investigation.
• Currently, the need to search different data sources
with different applications slows the research process
down, adds complexity and constrains efficiency. A
single user interface for search accessible anywhere,
across all devices would revolutionise how Police staff
leverage the information already held by your Police
force and moving forward other public sources of data.
PROCESS
A search engine in addition to more traditional data
integration techniques can be used to abstract away the
complexity of multiple systems holding different data.
An iterative approach of reviewing the superset of data
sources up-front and then focusing on providing access to
the highest impact data sources to front-line officers and
then integrating new sources on a regular basis.
Once performed this abstraction provides the ability
for your Police force to consider consolidation and
replacement without affecting end-users.
A search engine approach will be utilised where possible.
However limitations of some data sources may call for a
more simplistic approach which will be considered on a
case-by-case basis.
ESTIMATION
Every Police force has a different mix of data sources, the
first step will be for Microsoft to work with your Police force
to catalogue each data source and identify mechanisms for
accessing the data. At this point an outline design and cost
can be provided.
DEPENDENCIES
infrastructure and will require SharePoint 2013 Search and
potentially further Web Server or SQL Server infrastructure
depending on integration requirements.
HOSTING
Hosting within your existing private cloud is likely to be the
only deployment option at this time due to integration with
existing on-premises data sources.
service:
single intelligence search
DECREASE
COST
INCREASE
CONFIDENCE
DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS
SEARCH ENGINE (SEMANTIC ABSTRACTION)
LISTS IMAGES MAP OVERLAY
USER QUERY DRIVES RESULTS
AUTOMATIC
CONTEXT
INFORMATION
REFINES RESULTS
E.g. USER PROFILE
E.g. THE INCIDENT
E.g. GPS LOCATION
E.g. Crime
ReportingE.g. Intelligence
E.g. Custody
Imaging
E.g. Missing
People
1
2
3

A wide variety of off-the-shelf solutions tailored to the Policing market are available in the broader marketplace and are in
use within your Police force today.
These solutions are built around operational requirements and processes and form a core part of your organisation and
the strategic roadmap moving forward.
However, the user interfaces in our experience are often not designed around the end-user and their environment and
needs. They instead offer a generic and very poor user experience which often lead to usability challenges and in some
cases manual processes replacing the use of the solution.
With the advent of a modern, well-architected solution that presents itself as a series of services there is an opportunity to
produce highly specialised, simple, task-focused modern applications to bring together the key information required to
analyse a task and simplify its creation.
These new modern applications can be deployed across a broad range of devices and form factors which leverage the
back-end solution but with dramatically improved usability and effectiveness.
In many cases a specific task such as rostering calls on information across multiple systems including Human Resources for
training information.
A new task-focused user interface can help bring together information that today requires use of multiple applications to
complete and dramatically simplify the task and free an officer up for more impactful activities.
BENEFITS
• Benefits will vary based on the scenario but savings of
10-15 minutes for a key business scenario performed
by a large proportion of officers is often achievable.
• This can help to reduce the number of staff required
for a given task which can be allocated to other, more
impactful areas of Policing.
PROCESS
Availability of documented, open-standard interfaces to the
back-end solutions is required in order to produce a task-
focused user interface such as this unless a replacement
back-end solution can be introduced potentially using
standard off-the-shelf products.
If these interfaces are available then a period of end-user
observation of the processes in-scope are required to
understand what activities are performed to complete a
task. This enables us to understand the process and quickly
prepare wireframes and demonstrators in order to test
different approaches.
At this point an estimate can be produced and a task-
focused modern application can typically be delivered
within 1-2 months depending on complexity.
service:
Task-focused Modern Applications
EXAMPLE: Duty Rostering
In this example, our observation work identified that many duty and rostering systems do not offer the scheduling views or information
relating to training to enable effective rostering. This led to mistakes whereby the right number of officers requiring taser or advanced
training were not rostered onto the right shifts for example.
The above screenshot of a touch-enabled mobile application shows how images of officers can be used to provide a dramatically
improved user experience which introduces visibility of processes such as ratio of taser or advanced driving trained officers. Touching
an open rostering slot updates the list of available officers on the right hand-side. For example if a rostering slot requires advanced driver
training or taster training this would filter the available officers down to just those with the appropriate skills sourced from your
Human Resources system.
DECREASE
COST
INCREASE
CONFIDENCE
DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS

A Police force has a complex set of inter-connected agencies that it must work with on a day-to-day basis.
Each agency maintains its own information relating to a citizen and it’s becoming increasingly critical to join these different
perspectives together to form a single view of a citizen to enable all agencies to protect and server citizens.
This same challenge is prevalent inside each Police force, with many different systems holding fragments of valuable data.
Data Hubs whereby representatives of each agency are co-located and use their specific applications and systems to
manually piece together a citizen record upon request from an agency such as a Police force.
Consolidation of these systems is not possible in a timely or cost effective way, thus light-touch integration to stitch
together disparate systems and free up staff to focus on key operational tasks is a key focus area.
A broad range of tools from Microsoft, many of which are often already licensed have the potential to automate a
significant amount of this manual work and also enable staff with Office skills to perform self service operations.
SharePoint 2013, SharePoint Search, SQL Server and PowerPivot provide a broad range of techniques which can be used
together or in isolation to deliver rapid, un-intrusive data integration.
Microsoft through our global justice sector work have also designed, and deployed an integration layer (Connect)
leveraging our technology with justice sector specific data models which can accelerate and simplify integration work
where integration has been previously performed through the use of re-usable adapters.
BENEFITS
• Unification of data sources both within your
organisation and other agencies.
• Significant reduction in manual work to piece together
a single view of a citizen from multiple agency systems.
• The potential to enable self-service retrieval of a single
record moving forward.
PROCESS
Each Police force and agency has a different mix of data
sources. The first step will be for Microsoft to work with the
appropriate agencies to catalogue each data source and
identify mechanisms for accessing the data. At this point an
outline design and cost can be provided.
service:
Data Integration and Marketplaces
DECREASE
COST
INCREASE
CONFIDENCE
DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS
SELF SERVICE
Data sourced from a variety of techniques
can be exposed through a common data
marketplace enabling self-service tools such
as Office to quickly create consolidated views
over disparate data.
CONNECT AND AWARE
Whilst performing data integration is a key enabler for short-term initiatives such as multi-agency data sharing it can
also provide the foundation for wider transformation. Microsoft has developed the CONNECT offering which provides a
standardised approach for data integration, identity management and search.
This can enable accelerated deployment of data integration within your Police force and the harnessing of this data in a wide
range of operational scenarios such as Command and Control and Situational Awareness.

Our global experience of desktop modernisation has led to a number of standardised offerings that can be
rapidly delivered.
These include the ability to roll out up to 1000 desktops a week along with support services such as floor walkers and secure
removal of existing hardware.
Existing thick-client applications can be compatibility tested and packaged for installation on the new desktop either through
application virtualisation or traditional packaging. Office files can also be inspected for compatibility issues which can then be
addressed.
Existing applications will be compatibility tested and packaged for installation on the new desktop.
BENEFITS
• Significant Custom Support avoidance for Windows XP
and Office 2003.
• Reduced logon time.
• The ability to rollout encrypted, secure and centrally
managed devices in a variety of form factors (desktop,
laptops and multiple size slates).
WINDOWS XP CSA
Windows XP Custom Support may be required from
10-Apr-2014, when XP goes out of extended support.
To remain compliant with the PSN Code of Connection
(CoCo), departments and service providers must be
running “supported products” hence a CSA will be required
in order to retain compliance.
Microsoft is keen to avoid charging any customer XP
Custom Support Agreement and an accelerated approach
such as this will help your Police force avoid almost all
charges and benefit from a modern platform.
accelerated process
To assist your force with the rapid migration onto a
Microsoft Modern Desktop, we offer a range of packages
that can be procured individually or as an end-to-end
solution:

• Modern Desktop Jumpstart: a standardised approach
incorporating the delivery of the following within 4
months.
• A best practice infrastructure design and build
including Systems Center and Gold Image production.
• 100 applications compatibility tested and packaged.
• Deployment to 1000 devices.
• Application compatibility testing.
• Office file remediation.
• Scale deployment using light or zero touch
approaches.
Microsoft is prepared to engage on a risk / reward basis
with UK forces, with the potential of XP CSA reinvestment
and guarantees of accelerated desktop delivery or we pay
all future XP CSA costs.
ESTIMATION
Understanding the size of your desktop estate along with
hardware specifications and existing applications will enable
us to quickly provide a view of the likely project timelines
and costs along with custom support cost avoidance.
service:
Desktop Modernisation
DECREASE
COST
INCREASE
CONFIDENCE
DECREASE
CRIME
INCREASED OFFICER
EFFECTIVENESS

© 2014 Microsoft
THE APPROACH
In the future, quality of experience will be
determined by how products work together,
in concert, with the rest of the eco-system,
not just by the quality of the experience of any
product on its own - no matter how good that
individual experience will be.
Bill Buxton
Principal Researcher
Microsoft Research

Strategy & Innovation - Digital Policing Applications and Services catalogue
The applications and services detailed in this catalogue
are the product of our Design-Led Transformation &
Innovation approach. This approach combines business,
technical and experience design best practices into a
Research, Envision and Design methodology.
This approach will form the core of any application or
service detailed in this catalogue but can also be used to
help your Police force adapt to the significant challenges
being faced.
BUSINESS OUTCOME DRIVEN
Starting with business outcome aims, we research
end-user needs, technical systems and business
opportunities to yield propositions that are innovative,
engaging and viable.
USER-CENTRED RESEARCH & DESIGN-LED
Our user research specialists elicit end-user needs and
motivations, translating them into design briefs for
designers and developers. We conduct in-situ interviews
to elicit the real-world requirements and go back to
end-users when we have conceptual designs. End-users
have a say all along the entire process.
TECHNICALLY INNOVATIVE
In parallel with user research and design, our technical
solution specialists research the existing and potential
technical landscape, requirements and opportunities.
Innovation only makes an impact when it is delivered
into the organisation and we undertake technical proofs
of concept to prove out step change propositions for
the business.
AGILE & RAPID, ORGANISATIONALLY VIABLE
We work closely with the range of organisational
stakeholders to identify and prioritise the most impactful
scenarios and feed those priorities into a programme of
agile, rapid development waves to yield value back to the
business as quickly as possible.
ENVISIONING THE FUTURE AS WE
BUILD FOR TODAY
IDENTIFICATION,
DEFINITION &
PRIORITISATION
ADOPTION
& VALIDATION
Rapid, iterative,
research-based
BUSINESS CONCEPT DESIGN
TECHNICAL CONCEPT DESIGN
EXPERIMENTAL CONCEPT DESIGN
COMPETITIVE INSIGHT
ONGOING EXPERIMENTATION
NEW POTENTIAL
INTERNAL INNOVATION
CUSTOMER NEEDS
QUANTITIVE INSIGHT
INTERNAL
RESEARCH
COMPETITOR
RESEARCH
CUSTOMER
RESEARCH
DESIGNPROTOTYPE
RESEARCH
ITERATIVE
SCENARIO
MODELLING
ITERATIVE
PROTOTYPING
ITERATIVE
DESIGN
Multi-disciplinary research = Multi-disciplinary delivery
ENVISIONING
Submissions
Submissions based
on online form
routed to the team
and submitted to
the triage queue
with some preset
scoring on the
submission
TIER 1
Custom application design
and development team
TIER 2
Involved application design
and development
TIER 3
Simple application design
and development
First Review
Review of the
application request,
prioritisation carried
out and routing to the
correct next stage.
Slot allocated for
application review,
advice and guidance
or proactive inception
TIER 4
Standalone research and design work
or Application review
TIER 5
Advice and guidance
Second Review
Second review of more
complex application
requests, including
further prioritisation.
Slots allocated for
simple requests
Third Review
Third review of more
complex application
requests and final
prioritisation review.
Slots allocated for
complex requests or
directed to core
platform build
© 2014 Microsoft

The heritage, depth and range of Microsoft’s devices and
services is unique and leveraged when we work with our
customers to help identify new opportunities.
WE DESIGN CONNECTED EXPERIENCES
In a world of devices and services we build and deliver
connected solutions across all channels, ranging from single
purpose apps to the most complex technical engagements.
We provide effective use of existing assets, platform
modernisation and breakthrough experiences. We deliver
them through the Research, Envisioning and Design of new
products, services and experiences.
WE CONNECT CONSUMER AND ENTERPRISE
Bringing the experience and breadth of our consumer,
commercial and enterprise business to your business is an
unparalleled opportunity. We are able to connect service
promise to tangible value.
WE DELIVER AND SUPPORT
We deliver digital services to business large and small, in
accelerated timeframes and on budget. From desktop
deployments, to private clouds, to hosted collaboration
through to CRM and ERP services. We provide proactive
and reactive critical support and management services,
helping businesses optimise costs, reduce risk and increase
productivity. This provides certainty for your mission with
continuous improvement.
WE HAVE A MATURE PUBLIC SECTOR APPROACH
Microsoft’s Public Safety and National Security business
spans defence, intelligence (criminal and military),
homeland/internal security, criminal justice, Police and fire
and rescue customers. The Microsoft Digital Crimes Unit
(DCU) is a unique team in the tech industry, focused on
making the Internet safe by disrupting some of the most
difficult cybercrime threats facing society today. DCU’s team
of international legal and technical experts applies various
cutting-edge tools, technologies and strategies to enhance
cloud security and make the Internet safe for everyone.
SMALL AND MEDIUM ENTERPRISES (SMEs)
Throughout our engagements we utilise our SMART
Teaming network – a collection of commercially approved
Small and Medium Sized Enterprises (SME) that specialise
in specific Microsoft solution areas. Their inclusion supports
our commitment to sustainable economic growth and the
UK Government’s SME agenda.
Microsoft
Strategy & Innovation - Digital Policing Applications and Services catalogue © 2014 Microsoft

MICROSOFT MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, IN THIS DOCUMENT.
Complying with all applicable copyright laws is the responsibility of the user.
Without limiting the rights under copyright, no part of this document may be
reproduced, stored in or introduced into a retrieval system, or transmitted in
any form or by any means (electronic, mechanical, photocopying, recording,
or otherwise), or for any purpose, without the express written permission of
Microsoft Corporation.
Microsoft may have patents, patent applications, trademarks, copyrights, or other
intellectual property rights covering subject matter in this document. Except as
expressly provided in any written license agreement from Microsoft, our provision
of this document does not give you any license to these patents, trademarks,
copyrights, or other intellectual property.
The descriptions of other companies’ products in this document, if any, are
provided only as a convenience to you. Any such references should not be
considered an endorsement or support by Microsoft. Microsoft cannot guarantee
their accuracy, and the products may change over time. Also, the descriptions
are intended as brief highlights to aid understanding, rather than as thorough
coverage. For authoritative descriptions of these products, please consult their
respective manufacturers.
© 2014 Microsoft Corporation. All rights reserved. Any use or distribution of these
materials without express authorization of Microsoft Corp. is strictly prohibited.
Microsoft and Windows are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
The names of actual companies and products mentioned herein may be the
trademarks of their respective owners.
DISCLAIMER
© 2014 Microsoft

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