A public survey was conducted to gather feedback on a council website. The survey results showed: - Most visitors (38.9%) were first-time visitors to the site in the last 6 months. Housing (26%) and leisure facilities (17.5%) were the most popular service areas searched. - The main purpose of visiting was to find information (66.3%). Most users (62.2%) found what they were looking for. - Satisfaction levels were generally positive, with over 30% of users quite or very satisfied with features like look and feel, ease of use, and value of information. Overall satisfaction with the visit was high, with 61.9% quite or very satisfied.

1. Bracknell Forest Council website
Public survey responses
Source: SOCITM take-up survey

2. 2.0%
15.7%
38.9%
9.2%
15.7%
18.5%
Daily
Every few months
First time visitor
Monthly
Several times in
month
Very rarely
1. In the last 6 months, approximately how many times have you
visited this website?

3. 2. What was the main service area that you were interested in?
1.6%
1.1%
1.8%
0.8%
4.1%
0.7%
1.9%
3.3%
1.1%
1.4%
3.4%
5.5%
26.0%
5.5%
0.4%
17.5%
0.7%
5.8%
9.6%
5.3%
2.0%
0.5%
Adult / further education
Building control
Bus information
Council Business
Council tax
Electoral register
Environmental health
Events information
Family history
Highways
Housing
Job vacancies
Leisure facilities
Libraries
Licensing
Other
Parking
Planning
Rubbish collection
Schools/youth
Social care and health
Trading standards

4. 3. What was your main purpose for coming to the website today?
66.3%
8.4%
1.4%
3.3%
4.1%
12.5%
1.8%
2.1%
Find information
Just browsing
Make a booking
Make a payment
Make an application
Other - please say
Report a problem
Request a service

5. 4. Did you find what you were looking for today?
15.5%
2.9%
62.2%
19.4%
No, not at all
Not looking for
anything in particular
Yes, completely
Yes, partly

6. 5. How would you rate your satisfaction with the following features
of this website?
31.6%
11.3%
30.0%
5.2%
21.9%
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied
General Look & Feel
Ease of getting
around site
37.7%
6.4%
31.6%
4.6%
19.7%
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied

7. 29.9%
12.9%
27.7%
7.5%
22.0%
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied
Ease of finding specific
information
Usefulness of the site
search
31.9%
19.9%
7.1%
19.6%
6.9%
14.7%
Not used
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied

8. Value of the information
26.2%
9.0%
29.8%
8.4%
26.6%
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied

9. 24.9%
7.4%
26.1%
7.3%
34.3%
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied
6. Overall, how satisfied are you with your visit today?

10. 36.2%
11.0%
1.6%
10.2%
1.6%
0.4%
25.3%
6.6%
5.3%
1.8%
I live in this area
I work in this area
I work for the council
I am planning to visit
I am planning to move to this area
I am a local councillor
I am looking for information for myself
I am looking for information related to my work
I am looking for information on behalf of someone
else
I live in council-owned property
7. Which of the following applies to you?

11. 8. What age group are you?
4.4%
9.9%
19.0%
23.5%
21.4%
9.5%
10.3%
1.0%
1.0%
17 and under
18-29
30-39
40-49
50-59
60-64
65-79
80 and over
Prefer not to say

12. 9. Are you male or female?
58.4%
40.0%
1.6%
Female
Male
Prefer not to say

13. 10. Please indicate whether your use of the internet is impeded by
any of the following
2.5%
2.3%
0.7%
1.5%
93.0%
Vision impairment
Mobility difficulties
Cognitive or learning
difficulty
Hearing impairment
None of these