Bracknell Forest Council website
Public survey responses
Source: SOCITM take-up survey
2.0%
15.7%
38.9%
9.2%
15.7%
18.5%
Daily
Every few months
First time visitor
Monthly
Several times in
month
Very rarely
1. ...
2. What was the main service area that you were interested in?
1.6%
1.1%
1.8%
0.8%
4.1%
0.7%
1.9%
3.3%
1.1%
1.4%
3.4%
5.5%...
3. What was your main purpose for coming to the website today?
66.3%
8.4%
1.4%
3.3%
4.1%
12.5%
1.8%
2.1%
Find information
...
4. Did you find what you were looking for today?
15.5%
2.9%
62.2%
19.4%
No, not at all
Not looking for
anything in particu...
5. How would you rate your satisfaction with the following features
of this website?
31.6%
11.3%
30.0%
5.2%
21.9%
OK
Quite...
29.9%
12.9%
27.7%
7.5%
22.0%
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied
Ease of finding specif...
Value of the information
26.2%
9.0%
29.8%
8.4%
26.6%
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied
24.9%
7.4%
26.1%
7.3%
34.3%
OK
Quite dissatisfied
Quite satisfied
Very dissatisfied
Very satisfied
6. Overall, how satisfi...
36.2%
11.0%
1.6%
10.2%
1.6%
0.4%
25.3%
6.6%
5.3%
1.8%
I live in this area
I work in this area
I work for the council
I am ...
8. What age group are you?
4.4%
9.9%
19.0%
23.5%
21.4%
9.5%
10.3%
1.0%
1.0%
17 and under
18-29
30-39
40-49
50-59
60-64
65-...
9. Are you male or female?
58.4%
40.0%
1.6%
Female
Male
Prefer not to say
10. Please indicate whether your use of the internet is impeded by
any of the following
2.5%
2.3%
0.7%
1.5%
93.0%
Vision i...
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Bracknell Forest Council Website - Public Survey Responses

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Bracknell Forest Council Website - Public Survey Responses

  1. 1. Bracknell Forest Council website Public survey responses Source: SOCITM take-up survey
  2. 2. 2.0% 15.7% 38.9% 9.2% 15.7% 18.5% Daily Every few months First time visitor Monthly Several times in month Very rarely 1. In the last 6 months, approximately how many times have you visited this website?
  3. 3. 2. What was the main service area that you were interested in? 1.6% 1.1% 1.8% 0.8% 4.1% 0.7% 1.9% 3.3% 1.1% 1.4% 3.4% 5.5% 26.0% 5.5% 0.4% 17.5% 0.7% 5.8% 9.6% 5.3% 2.0% 0.5% Adult / further education Building control Bus information Council Business Council tax Electoral register Environmental health Events information Family history Highways Housing Job vacancies Leisure facilities Libraries Licensing Other Parking Planning Rubbish collection Schools/youth Social care and health Trading standards
  4. 4. 3. What was your main purpose for coming to the website today? 66.3% 8.4% 1.4% 3.3% 4.1% 12.5% 1.8% 2.1% Find information Just browsing Make a booking Make a payment Make an application Other - please say Report a problem Request a service
  5. 5. 4. Did you find what you were looking for today? 15.5% 2.9% 62.2% 19.4% No, not at all Not looking for anything in particular Yes, completely Yes, partly
  6. 6. 5. How would you rate your satisfaction with the following features of this website? 31.6% 11.3% 30.0% 5.2% 21.9% OK Quite dissatisfied Quite satisfied Very dissatisfied Very satisfied General Look & Feel Ease of getting around site 37.7% 6.4% 31.6% 4.6% 19.7% OK Quite dissatisfied Quite satisfied Very dissatisfied Very satisfied
  7. 7. 29.9% 12.9% 27.7% 7.5% 22.0% OK Quite dissatisfied Quite satisfied Very dissatisfied Very satisfied Ease of finding specific information Usefulness of the site search 31.9% 19.9% 7.1% 19.6% 6.9% 14.7% Not used OK Quite dissatisfied Quite satisfied Very dissatisfied Very satisfied
  8. 8. Value of the information 26.2% 9.0% 29.8% 8.4% 26.6% OK Quite dissatisfied Quite satisfied Very dissatisfied Very satisfied
  9. 9. 24.9% 7.4% 26.1% 7.3% 34.3% OK Quite dissatisfied Quite satisfied Very dissatisfied Very satisfied 6. Overall, how satisfied are you with your visit today?
  10. 10. 36.2% 11.0% 1.6% 10.2% 1.6% 0.4% 25.3% 6.6% 5.3% 1.8% I live in this area I work in this area I work for the council I am planning to visit I am planning to move to this area I am a local councillor I am looking for information for myself I am looking for information related to my work I am looking for information on behalf of someone else I live in council-owned property 7. Which of the following applies to you?
  11. 11. 8. What age group are you? 4.4% 9.9% 19.0% 23.5% 21.4% 9.5% 10.3% 1.0% 1.0% 17 and under 18-29 30-39 40-49 50-59 60-64 65-79 80 and over Prefer not to say
  12. 12. 9. Are you male or female? 58.4% 40.0% 1.6% Female Male Prefer not to say
  13. 13. 10. Please indicate whether your use of the internet is impeded by any of the following 2.5% 2.3% 0.7% 1.5% 93.0% Vision impairment Mobility difficulties Cognitive or learning difficulty Hearing impairment None of these

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