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School Technology Services

Alberta Education Consultation and Information Sessions
Spring 2012
Tell us who you are

A. Superintendent
B. Trustee
C. Secretary-Treasurer
D. IT Leader
E. Other Senior Leader
Tell us your story
How involved are you in making strategic technology decisions
in your jurisdiction?


A.   Very involved in all decisions
B.   Involved in many but not all decisions
C.   Sometimes consulted or included in technology
     decisions
D.   Advised or informed, but not involved in technology
     decisions
E.   I am not involved in any strategic technology
     decisions
Tell us your story
Considering cost, risks, and benefits, how confident do you feel
in your knowledge of technology to make technology decisions
for your jurisdiction?


A.   Very comfortable making technology decisions
B.   I consult with others before making technology
     decisions
C.   I let others take the lead in technology decisions if
     possible
D.   I avoid making technology decisions
E.   I am not included in making technology decisions
An Aha! Moment
Conversations about technology: then

   There are more         How does technology       Technology is
  important ways to                                                  I didn’t have     It’s too
                          contribute to improved   a nice-to-have.
spend limited funding.                                                technology     expensive.    How are we
                         PAT and Diploma Exam
                                                                     when I was in                  going to
                                 Results?
    I’m not                                                          school. Why                  support it all?
comfortable using                                                    do we need it
  technology.                                                            now?




 Teacher        Principal      Superintendent             Parents            Treasurer            IT Leader
Tell us your story
How important do you think technology is or will be to enabling
change in your jurisdiction?



A.   We cannot enable change without it
B.   Enabling change without it would be very difficult
C.   Enabling change without it is possible, but would
     take longer
D.   Except for very specific things, it is not necessary
E.   It is not at all necessary to enable change
Conversations about technology: now
      My staff want to
   innovate but we don’t                               Technology is
  have enough technical                               necessary – so                     How do we
                             How can we be sure                                          pay for all of
         support.                                       why are we
                             that our technology                         Is my child        this?           How are we
                                                      fundraising for
Our network is             investments will help us                     learning the                      going to support
                                                            it?
“locked down”              achieve our educational                       right skills?                         it all?
                                   goals?




    Teacher        Principal     Superintendent               Parents            Treasurer                IT Leader
Conversations about funding: today

       New ideas              Fixed budget
    New practice                        Fixed
 New models                           resources

New needs                               Existing stuff




               Education      IT
Conversations about funding: today
 We require      We are funding    We require IT   We don’t have
funding for IT   education first    services       any capacity




        IT Leader    Budget                Principal   IT Leader
                    Committee



          January-April                        September
           Budgeting
Tell us your story
How is technology included in strategic decisions and budget
planning by the leaders in your school jurisdiction?


A.   Essential part of planning for operational and
     capital funding allocations
B.   Considered after all other program and
     administrative planning is identified
C.   New project requests are reviewed if required
D.   Discussed as a cost centre/expense
E.   Not considered in strategic planning and
     budgeting, just a budget line item
It’s time for a different conversation.

    How do we balance financial control and innovation
      so that we can get the maximum benefit from
                      technology?




       Education                           IT
Conversations about IT service: today

 IT is a strategic              IT is a service
   partner and                   provider that
 needs a seat at                needs to meet
     the table                   expectations




                     IT   Leaders
Tell us your story
How reliable are critical IT services to meet the needs of your
jurisdiction?


A.   Regularly meet expectations
B.   Usually meet expectations
C.   Sometimes miss expectations
D.   Often miss expectations
E.   Have not set expectations for them to meet or miss
It’s time for a different conversation.
       How do we work together to ensure that service
      level expectations are reasonable and are met as
                          required?




             IT                         Education
Tell us your story
The IT department in my jurisdiction is…



A.   A cost centre
B.   A service provider
C.   An education partner
D.   Leading significant educational innovation
Tell us your story
The IT department in my jurisdiction should be…



A.   A cost centre
B.   A service provider
C.   An education partner
D.   Leading significant educational innovation
It’s time for a different conversation.

   What should the role of the IT department be in our
         jurisdiction and how do we get there?




           IT                          Education
Conversations about IT risk: today

                                                 What are
                           Too risky… Too risky… the risks?
  New ideas
New practice
New models
New needs




               Education        Legal     IT     Leaders
Tell us your story
How well do you understand the risks associated with
technology decisions?


A.   Risks are identified, analyzed, defined and
     categorized
B.   Risks are identified, but are not very clear, defined
     or categorized
C.   Major, high impact financial risks are considered
     sometimes
D.   Don’t know how to identify, analyze, define or
     categorize technology risks
E.   I am not involved in making decisions about
     technology risks
It’s time for a different conversation.

        How do we make sound decisions about risk in
        order to speed technology-enabled innovation?
We’re in IT together
Helping leaders answer three critical
 technology questions.
                                Are we doing
                                  the right
                                   things?



    Are we
managing the
 information                           Are we doing
    risks?                             things right?
Supporting and engaging leaders.

     Building           Supporting        Emerging
     Capacity         Implementation   Issues Support

   Self-Evaluation      Workshops      Cloud Computing
        Guide                              Guide for
                                       Superintendents
   12th Dimension      Presentations
  for School System
                                         Technology
        Success       Implementation
                                          Briefings
                           Tools
    Educational
  Technology Risk       Case Studies
    Assessment
    Framework

   Training for IT
   Professionals
What it takes.

                 • Communication
                 • Commitment
                 • Patience
                 • Time
                 • Commitment
The payoff.

• Greater confidence in IT-related decisions

• Improved oversight of IT

• Improved risk management

• Faster decision-making
What next?
• Talk to your colleagues about what you’ve
  heard here today
• Learn more at our workshop at the CASS and
  Alberta Education Annual Conference
• Build capacity in your jurisdiction by
  encouraging IT professionals to take training
• Begin the journey by contacting us to book a
  workshop
• Share your successes and challenges
Let’s hear from you.
We’re in IT together.
Angie Tarasoff
Senior Manager, Technology Planning &
Management
Alberta Education, School Technology Sector
angie.tarasoff@gov.ab.ca



Erwin Loewen
Advisor, Emerging Technologies
Alberta Education, School Technology Sector
erwin.loewen@gov.ab.ca

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School Technology Services Overview - Consultation and Information Sessions

  • 1. School Technology Services Alberta Education Consultation and Information Sessions Spring 2012
  • 2. Tell us who you are A. Superintendent B. Trustee C. Secretary-Treasurer D. IT Leader E. Other Senior Leader
  • 3. Tell us your story How involved are you in making strategic technology decisions in your jurisdiction? A. Very involved in all decisions B. Involved in many but not all decisions C. Sometimes consulted or included in technology decisions D. Advised or informed, but not involved in technology decisions E. I am not involved in any strategic technology decisions
  • 4. Tell us your story Considering cost, risks, and benefits, how confident do you feel in your knowledge of technology to make technology decisions for your jurisdiction? A. Very comfortable making technology decisions B. I consult with others before making technology decisions C. I let others take the lead in technology decisions if possible D. I avoid making technology decisions E. I am not included in making technology decisions
  • 6. Conversations about technology: then There are more How does technology Technology is important ways to I didn’t have It’s too contribute to improved a nice-to-have. spend limited funding. technology expensive. How are we PAT and Diploma Exam when I was in going to Results? I’m not school. Why support it all? comfortable using do we need it technology. now? Teacher Principal Superintendent Parents Treasurer IT Leader
  • 7. Tell us your story How important do you think technology is or will be to enabling change in your jurisdiction? A. We cannot enable change without it B. Enabling change without it would be very difficult C. Enabling change without it is possible, but would take longer D. Except for very specific things, it is not necessary E. It is not at all necessary to enable change
  • 8. Conversations about technology: now My staff want to innovate but we don’t Technology is have enough technical necessary – so How do we How can we be sure pay for all of support. why are we that our technology Is my child this? How are we fundraising for Our network is investments will help us learning the going to support it? “locked down” achieve our educational right skills? it all? goals? Teacher Principal Superintendent Parents Treasurer IT Leader
  • 9. Conversations about funding: today New ideas Fixed budget New practice Fixed New models resources New needs Existing stuff Education IT
  • 10. Conversations about funding: today We require We are funding We require IT We don’t have funding for IT education first services any capacity IT Leader Budget Principal IT Leader Committee January-April September Budgeting
  • 11. Tell us your story How is technology included in strategic decisions and budget planning by the leaders in your school jurisdiction? A. Essential part of planning for operational and capital funding allocations B. Considered after all other program and administrative planning is identified C. New project requests are reviewed if required D. Discussed as a cost centre/expense E. Not considered in strategic planning and budgeting, just a budget line item
  • 12. It’s time for a different conversation. How do we balance financial control and innovation so that we can get the maximum benefit from technology? Education IT
  • 13. Conversations about IT service: today IT is a strategic IT is a service partner and provider that needs a seat at needs to meet the table expectations IT Leaders
  • 14. Tell us your story How reliable are critical IT services to meet the needs of your jurisdiction? A. Regularly meet expectations B. Usually meet expectations C. Sometimes miss expectations D. Often miss expectations E. Have not set expectations for them to meet or miss
  • 15. It’s time for a different conversation. How do we work together to ensure that service level expectations are reasonable and are met as required? IT Education
  • 16. Tell us your story The IT department in my jurisdiction is… A. A cost centre B. A service provider C. An education partner D. Leading significant educational innovation
  • 17. Tell us your story The IT department in my jurisdiction should be… A. A cost centre B. A service provider C. An education partner D. Leading significant educational innovation
  • 18. It’s time for a different conversation. What should the role of the IT department be in our jurisdiction and how do we get there? IT Education
  • 19. Conversations about IT risk: today What are Too risky… Too risky… the risks? New ideas New practice New models New needs Education Legal IT Leaders
  • 20. Tell us your story How well do you understand the risks associated with technology decisions? A. Risks are identified, analyzed, defined and categorized B. Risks are identified, but are not very clear, defined or categorized C. Major, high impact financial risks are considered sometimes D. Don’t know how to identify, analyze, define or categorize technology risks E. I am not involved in making decisions about technology risks
  • 21. It’s time for a different conversation. How do we make sound decisions about risk in order to speed technology-enabled innovation?
  • 22. We’re in IT together
  • 23. Helping leaders answer three critical technology questions. Are we doing the right things? Are we managing the information Are we doing risks? things right?
  • 24. Supporting and engaging leaders. Building Supporting Emerging Capacity Implementation Issues Support Self-Evaluation Workshops Cloud Computing Guide Guide for Superintendents 12th Dimension Presentations for School System Technology Success Implementation Briefings Tools Educational Technology Risk Case Studies Assessment Framework Training for IT Professionals
  • 25. What it takes. • Communication • Commitment • Patience • Time • Commitment
  • 26. The payoff. • Greater confidence in IT-related decisions • Improved oversight of IT • Improved risk management • Faster decision-making
  • 27. What next? • Talk to your colleagues about what you’ve heard here today • Learn more at our workshop at the CASS and Alberta Education Annual Conference • Build capacity in your jurisdiction by encouraging IT professionals to take training • Begin the journey by contacting us to book a workshop • Share your successes and challenges
  • 29. We’re in IT together. Angie Tarasoff Senior Manager, Technology Planning & Management Alberta Education, School Technology Sector angie.tarasoff@gov.ab.ca Erwin Loewen Advisor, Emerging Technologies Alberta Education, School Technology Sector erwin.loewen@gov.ab.ca

Editor's Notes

  1. The 12th Dimension for School System Success covers system leadership and IT governance. It is in final draft state and will be released in late 2012.The Educational Technology Risk Assessment Framework is being developed by CBE in collaboration with other school jurisdictions. It is scheduled to be released by the end of 2012.Since December 2010, 127 IT professionals from Alberta school jurisdictions have completed training in IT Governance, IT Service Management and Information Security Management principles and practices. Training will be offered under this program until January 2013.Workshops have been given to 8 school boards since January 2011 and are offered to you upon request.Implementation tools and case studies will be released as they are developed or contributed by school jurisdictions.Cloud computing guide will be released in May – it is not a technical guide, but a guide intended to assist leaders with understanding and evaluating the benefits, costs, and risks of cloud computing in the educational context.