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Creating an Online
Marketing Plan and
Maximizing Your
Marketing Dollars
Amanda O’Brien
Hall Web Services
Who is this lady?
Amanda O’Brien
VP of Marketing at Hall Web Services
amanda@hallme.com
@amanda_pants
www.hallme.com
www.h...
Lets get right to it…
Photo credit: http://www.flickr.com/photos/zappowbang/531040159/
Able to bring our marketing spend in-house
Photo credit: http://www.flickr.com/photos/lenore-m/2515800654/sizes/z/in/photo...
People are tired of being sold to
We want a relationship with those we choose to do business with
Photo credit: http://www.flickr.com/photos/pochacco20/5914...
Traditional vs. New Marketing
Photo credit: http://www.flickr.com/photos/kwdesigns/734124559/sizes/l/in/photostream/
Traditional Media
Newspapers
Print Advertising
Television Advertising
Radio Advertising
Cold Calling
Direct Mail
Photo cre...
What is “NEW Media”?
Websites
Blogs
Search Engine Optimization (SEO, Organic Search)
PPC Advertising (Pay Per Click)
Socia...
Being found
when someone
is already
looking!
Being in networks
your audience are
already participating
in!
Timely.
Targete...
The most important platforms are the ones that your
target audience and customers are using.
Photo credit: http://www.flic...
What Makes a Successful Website?
Valuable
Optimized
Easy to Use
Secure
Good code
Meet users expectations
No longer ‘brochu...
Who IS this guy?
Blogs
People are NOT tired of information!
Add content to your website
Search juice!
Find a frequency
Editorial Calendar
L...
CMS
Content Management Systems
• Wordpress
• Joomla
• Drupal
www.google.com/local/add/businessCenter
Search Engine Optimization
Social Media
Conversations happening online
Ratings, reviews, help, everything
Social Media as live focus groups
Relations...
Social media is like a bank. You can’t go into a
bank, open an account, deposit nothing and
then ask to take money out of ...
The Big 4
Facebook, Twitter, YouTube and LinkedIn
Photo credit: http://www.dilbert.com/strips/comic/2010-09-13/
Largest social networking site
Average user is connected to 60 pages, groups and events
Personal pages
Business “Like” Pag...
Twitter
Microblog
Real time conversations
www.search.twitter.com
Meet people by content produced
Traffic to your website o...
YouTube
Videos
Second largest search engine
Search engines love video
Visual learners
Easy to produce web video
Video blog...
Don’t focus on viral videos
LinkedIn
Business networking social media site
Started in 2005
Online Roladex
Groups
Questions and Answers
Recommendations...
Web Advertising
Banner ads
Pop-ups & Pop-unders
Affiliate Marketing
‘Expander’ Ads
Video Ads
A plan or an afterthought?
Photo credit: http://i.imgur.com/IOBPq.jpg
Facebook Advertising
PPC Advertising
Email Marketing
Well branded – Use an ESP
Segment lists
Cross promote
Timely, targeted messages
Inside information, early ...
Mobile Marketing
Mobile Websites
What does your website look like?
Text, images, flash
Need a mobile site with only main f...
Location Based Services (LBS)
How Do You Blend
Traditional and New
Media?
Who are you trying to reach?
What are they worried about?
Pain points
Putting People in Buckets
The best marketing doesn’t...
Better to do one or two than fail at 20
Timely, targeted messages
Relationships
Sales funnel pieces, not sales pieces
Must...
Start with goals and what success would look like getting there
Lead generation, relationship building, brand awareness, m...
Photo credit: http://www.flickr.com/photos/mike9alive/1032525361/sizes/l/in/photostream/
Set a timeline and track your tim...
Determine short term and long term goals
Key metrics before you start
What content does well?
What social media sites work...
Determine current efforts
Goals and resources needed to achieve them
Platforms and measurement
Policy
Measure time and eff...
Popularity – Reach - Volume
• Number of friends on Facebook
• Number of followers on Twitter
• Number of fans on your fan ...
Engaging
• Number of retweets, replies, lists
• Number of blog comments
• Brand Mentions
• Industry mentions
• Comments to...
Measurable Goals
• Google Analytics! Get it! Traffic Sources?
• Specific landing pages
• User conversion on those landing ...
Bit.ly
Google Analytics
• Free
• Where?
• What?
• How Long?
Just because you can measure it
doesn’t mean you should
Photo credit: http://www.flickr.com/photos/ansik/304526237/
•www.hallme.com/blog/
•www.socialmediabreakfastmaine.com
•www.socialmediab2b.com
@amanda_pants @hall_web
amanda@hallme.com
Creating an Online Marketing Plan and Maximizing Your Marketing Dollars
Creating an Online Marketing Plan and Maximizing Your Marketing Dollars
Creating an Online Marketing Plan and Maximizing Your Marketing Dollars
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Creating an Online Marketing Plan and Maximizing Your Marketing Dollars

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In this economy every dollar counts. We are fortunate to live in a time when there is more we can do to take control of our own marketing vs. outsourcing it to agencies and firms. We are also lucky that we are in a time when even the smallest business can take advantage of the same tools as large companies. In this meeting we will talk about what you can do online to make sure people are hearing your message, visiting your website, and hopefully deciding to do business with you. We will talk about in-house options, how to create an online marketing plan, and how to measure your effectiveness.

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Transcript of "Creating an Online Marketing Plan and Maximizing Your Marketing Dollars"

  1. 1. Creating an Online Marketing Plan and Maximizing Your Marketing Dollars Amanda O’Brien Hall Web Services
  2. 2. Who is this lady? Amanda O’Brien VP of Marketing at Hall Web Services amanda@hallme.com @amanda_pants www.hallme.com www.hallme.com/blog/ @hall_web • www.socialmediabreakfastmaine.com •www.socialmediab2b.com • www.amandapants.com • www.guidingstars.com • Recovering Radio Employee
  3. 3. Lets get right to it… Photo credit: http://www.flickr.com/photos/zappowbang/531040159/
  4. 4. Able to bring our marketing spend in-house Photo credit: http://www.flickr.com/photos/lenore-m/2515800654/sizes/z/in/photostream/
  5. 5. People are tired of being sold to
  6. 6. We want a relationship with those we choose to do business with Photo credit: http://www.flickr.com/photos/pochacco20/59141976/sizes/o/in/photostream/
  7. 7. Traditional vs. New Marketing Photo credit: http://www.flickr.com/photos/kwdesigns/734124559/sizes/l/in/photostream/
  8. 8. Traditional Media Newspapers Print Advertising Television Advertising Radio Advertising Cold Calling Direct Mail Photo credit: http://www.flickr.com/photos/danwhite2010/4647806416/sizes/m/in/photostream/
  9. 9. What is “NEW Media”? Websites Blogs Search Engine Optimization (SEO, Organic Search) PPC Advertising (Pay Per Click) Social Media Web Advertising Email Marketing Mobile Marketing
  10. 10. Being found when someone is already looking! Being in networks your audience are already participating in! Timely. Targeted Messages. To those already subscribed. Photo credit: http://www.flickr.com/photos/yodelanecdotal/3927004398/sizes/l/in/photostream/
  11. 11. The most important platforms are the ones that your target audience and customers are using. Photo credit: http://www.flickr.com/photos/victoriapeckham/164175205/
  12. 12. What Makes a Successful Website? Valuable Optimized Easy to Use Secure Good code Meet users expectations No longer ‘brochurewear’ • updated regularly • take advantage of the medium • Content, content, content Conversion • what do you want people to do? • make it easy Interactive-ness • Widgets, comments, actions People • Real people
  13. 13. Who IS this guy?
  14. 14. Blogs People are NOT tired of information! Add content to your website Search juice! Find a frequency Editorial Calendar Length of posts – one complete thought Keep it timely Subscribe via RSS or Email Social Media Hub Host it on your site www.hallme.com/blog/ www.hallme.blogspot.com
  15. 15. CMS Content Management Systems • Wordpress • Joomla • Drupal
  16. 16. www.google.com/local/add/businessCenter Search Engine Optimization
  17. 17. Social Media Conversations happening online Ratings, reviews, help, everything Social Media as live focus groups Relationships vs. Selling Not promoting – communicating Not how many but WHO? Start conversations Strategy first, tools second Bank deposits* Set up profiles well
  18. 18. Social media is like a bank. You can’t go into a bank, open an account, deposit nothing and then ask to take money out of your account. There is nothing there. You have to invest in it and give to it first and then you can even begin to think of withdrawing from it. Scott Stratton - UnMarketing
  19. 19. The Big 4 Facebook, Twitter, YouTube and LinkedIn Photo credit: http://www.dilbert.com/strips/comic/2010-09-13/
  20. 20. Largest social networking site Average user is connected to 60 pages, groups and events Personal pages Business “Like” Pages Share news, events, video, photos Passive agreement to subscribe to your information Security Add custom Facebook Box to website http://www.youtube.com/watch?v=eaXebTNoXEA Facebook Insights
  21. 21. Twitter Microblog Real time conversations www.search.twitter.com Meet people by content produced Traffic to your website or blog Easy, short updates More about who vs. how much Stay on topic Hashtags – great for events
  22. 22. YouTube Videos Second largest search engine Search engines love video Visual learners Easy to produce web video Video blogs Add video to your website Create custom channel with only your videos Add links to your website for more information Sound is very important
  23. 23. Don’t focus on viral videos
  24. 24. LinkedIn Business networking social media site Started in 2005 Online Roladex Groups Questions and Answers Recommendations Always adding new features Adding products and services Applications
  25. 25. Web Advertising Banner ads Pop-ups & Pop-unders Affiliate Marketing ‘Expander’ Ads Video Ads A plan or an afterthought?
  26. 26. Photo credit: http://i.imgur.com/IOBPq.jpg
  27. 27. Facebook Advertising
  28. 28. PPC Advertising
  29. 29. Email Marketing Well branded – Use an ESP Segment lists Cross promote Timely, targeted messages Inside information, early announcements Easy way to keep people in the sales funnel Other publication’s email sponsorships Don’t buy a list – CANSPAM Social media sites come and go
  30. 30. Mobile Marketing Mobile Websites What does your website look like? Text, images, flash Need a mobile site with only main functions? Mobile Banners Mobile Banners on free options Mobile Applications Text Alerts QR codes
  31. 31. Location Based Services (LBS)
  32. 32. How Do You Blend Traditional and New Media?
  33. 33. Who are you trying to reach? What are they worried about? Pain points Putting People in Buckets The best marketing doesn’t feel like marketing Build it and they will come doesn’t work
  34. 34. Better to do one or two than fail at 20 Timely, targeted messages Relationships Sales funnel pieces, not sales pieces Must be integrated, not stand alone Icons Promotional Codes Landing pages Integration is Key
  35. 35. Start with goals and what success would look like getting there Lead generation, relationship building, brand awareness, marketing, customer service Photo credit: http://www.flickr.com/photos/opopododo/2570501919/sizes/l/in/photostream/ http://www.chrisbrogan.com/starting-a-social-media-strategy/
  36. 36. Photo credit: http://www.flickr.com/photos/mike9alive/1032525361/sizes/l/in/photostream/ Set a timeline and track your time – reallocate if it isn’t working
  37. 37. Determine short term and long term goals Key metrics before you start What content does well? What social media sites work for you? Which conditions work best? Track it ALL Photo credit: http://www.flickr.com/photos/intersectionconsulting/3835278951/ Diagnostics vs. Objective Metrics – Christopher S. Penn http://www.christopherspenn.com/2010/05/are-we-there-yet-diagnostic-versus-objective-social-media- metrics/
  38. 38. Determine current efforts Goals and resources needed to achieve them Platforms and measurement Policy Measure time and effectiveness Creating a Plan Photo credit: http://www.flickr.com/photos/jonathanbeard/3196536843/
  39. 39. Popularity – Reach - Volume • Number of friends on Facebook • Number of followers on Twitter • Number of fans on your fan page • Number of blog subscribers • Number of people subscribed to your FriendFeed • LinkedIn Connections • YouTube Subscribers
  40. 40. Engaging • Number of retweets, replies, lists • Number of blog comments • Brand Mentions • Industry mentions • Comments to LinkedIn discussion • Sentiment • Time spent with brand • Facebook Insights Strategy to Engage • Listen actively • Produce and distribute quality content • Participate in online communities correctly
  41. 41. Measurable Goals • Google Analytics! Get it! Traffic Sources? • Specific landing pages • User conversion on those landing pages (convert) • Actions taken? Downloads, purchases, forms • Customer Service calls lower? • Finding trends and finding their origin • Memberships • Enewletter signups • Dang math!
  42. 42. Bit.ly
  43. 43. Google Analytics • Free • Where? • What? • How Long?
  44. 44. Just because you can measure it doesn’t mean you should Photo credit: http://www.flickr.com/photos/ansik/304526237/
  45. 45. •www.hallme.com/blog/ •www.socialmediabreakfastmaine.com •www.socialmediab2b.com @amanda_pants @hall_web amanda@hallme.com
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