The document outlines the sales strategy, organization structure, processes and product roadmaps for Hanelsoft's ERP solutions. It describes the ERP Centre organization with departments for implementation, consulting, sales, marketing, R&D, customer service and infrastructure. The R&D department structure focuses on product development. The sales process involves generating leads, creating opportunities, preparing contracts and implementing projects. Roadmaps show planned enhancements over time for retail, manufacturing and logistics solutions to integrate technologies like mobility, analytics, e-commerce and more.