Pros and cons comparison of using a business travel agency compared to an non managed travel program

1. Non-managed vs. Managed Travel
why consumer web sites are less effective than corporate travel
management web sites
Non-managed Travel Managed Travel
•Instant purchase of non-refundable fares •24 hour void of non-refundable fares
•$75-$150 reissue fee charged by airline •Reissue fee waived (conditions apply)
•Multiple step purchase from search to buy •Single step from search to buy
•Decentralized tracking of unused tickets •Centralized tracking of unused tickets
•Anonymous call support of online reservations •Personalized support of online reservations
•Discounts limited to published fares •Discounts expanded to corporate/web fares
•Absence of travel credits to corporation •Free tickets & upgrades credited to company
•Travel arrangers limited to 2 travelers at a time •Multiple travelers can be booked together
•Liability risk of unaccountability of travelers •Travelers tracked and accounted at single site
•Absence of customer advocacy and advice •Travel agencyl customer advocacy saves
money and improves the travel experience