Based on an extensive literature review, just when usability was emerging as a business critical function, this presentation summarises research on common misconceptions of usability from 2002.
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Top 10 Usability Myths
1. The top 10 usability myths
John Knight & Marie Jefsioutine
User-Lab
Birmingham Institute of Art & Design
Knight & Jefsioutine, HCI and EUPA Conference 2002
2. â˘Usability is top 10 lists
âWhatâs great about the web is that we
donât yet know the rulesâ Dale Dougherty
âIâm really wary of creating standards that
everyone needs to live byâ Valerie Casey
Knight & Jefsioutine, HCI and EUPA Conference 2002
3. â˘Usability is Jakob Nielsen
âUsability gurus are 99% badâ Paul Wigely
âthere are extremists and I say that the
extremistsâ time is overâ Valerie Casey
Knight & Jefsioutine, HCI and EUPA Conference 2002
4. â˘Usability is common sense
âWhile some of the bookâs guidelines are
common sense others are banalâ Martyn
Perks (of Homepage Usability)
âLack of research time and money in the
design industry has made people hungry
for simple solutionsâ Ann Light
Knight & Jefsioutine, HCI and EUPA Conference 2002
5. â˘Usability is about stupid users
âstupid people skew resultsâ Dale Dougherty
âDonât Make Me Think exemplifies the
diminished view of the user, ⌠an
impatient, harassed imbecile unable to
cope with the slightest cognitive stress â
Ben Eliot
Knight & Jefsioutine, HCI and EUPA Conference 2002
6. â˘Usability limits innovation
âthe usability movement on the web [almost]
censors original contentâ Valerie Casey
âinnovations can all too often be dismissed
as contrary to agreed standards â James
Woudhuysen
Knight & Jefsioutine, HCI and EUPA Conference 2002
7. â˘Usability is about download times
âspeed must be the overriding design
criterionâ Jakob Nielsen
âthe web has been so heavily criticised for
download timeâŚ[it has] led to
standardising the way Web pages are
madeâ Valerie Casey
Knight & Jefsioutine, HCI and EUPA Conference 2002
8. â˘Usability is dominating design
âUsability rules the webâ Jakob Nielsen
âthereâs a perception that usability gets in the
way of development. That is a perception
that kills usabilityâ John Rhodes
Knight & Jefsioutine, HCI and EUPA Conference 2002
9. â˘Usability focuses on problems
âUsability is often about generating or
fighting Fear, Uncertainty, and Doubtâ
John Rhodes
â..at the expense of breakthroughs in
content, concept or technologyâ Martyn
Perks
Knight & Jefsioutine, HCI and EUPA Conference 2002
10. â˘Usability is a luxury
âThe first things to get cut in the
development process are documentation,
testing and usabilityâ John Rhodes
âagencies.. with their .. usability department
and fancy espresso machines all housed in
swanky offices dripping in overheads â
Chris Tomlinson
Knight & Jefsioutine, HCI and EUPA Conference 2002
11. â˘Usability is a fad
âI think that usability was a hot issue, and itâs
fading because people are getting used to
computers â Valerie Casey
âUsability as we know it is dying. It is
outdated, misunderstood, and it faces very
serious challenges in web and software
development circles.â John Rhodes
Knight & Jefsioutine, HCI and EUPA Conference 2002