Windows 7 Professional Supports Legacy of Customer Trust and Operational Efficiency for French IT

1. Windows 7
Customer Solution Case Study
New OS Supports Legacy of Customer Trust
and Operational Efficiency for French IT
Consultant
Overview “First impressions are the most powerful, and we see
Country or Region: France
Industry: IT Consulting, Professional
Windows 7 providing that extra spark of excitement
Services our customers need as they commit to a new OS.”
Alex Huart, Director, Ordin-ere
Customer Profile
Ordin-ere is a Paris-based IT firm focused
on small and mid-sized businesses with
expertise across the entire network
spectrum—including custom software
development. The company has 8 With a website greeting “Why trust Ordin-ere?” a small or mid-size
employees. business immediately understands what is most important to this
Business Situation French-based IT consultant. The firm is expert in the areas of
Clients are firmly entrenched with existing network management, mobility and security, and customized
technology and need solid reasons to
adopt a new OS. Ordin-ere is looking for software development for businesses in Paris and the surrounding
tools to more efficiently and securely run areas. Ordin-ere is a Microsoft® Certified Partner and Small
its business and enhance customer trust.
Business Specialist that has been invited to be part of a limited
Solution number of partners worldwide participating in the Windows® 7
Ordin-ere is discovering features in
Windows 7 that speed desktop navigation, Professional beta program called Ignite. It is discovering features in
monitor security, extend productivity and the Windows 7 operating system that are helping to manage its
produce faster resolution to customer
problems. business with increased efficiency, ease and greater security. The
firm has eight employees in its headquarters.
Benefits
 Faster Navigation, More Efficient IT
 Easier Management of Security and
Maintenance
 Extended Productivity and Comfort
 Problems More Easily Captured and
Communicated
 Faster

2. Situation solutions. “The front line for security
Begun in 2003, Ordin-ere has rapidly grown problems aren‟t viruses, it is accidental
and won the confidence of a number of small destruction or loss,” said Huart. “And it can
and mid-sized companies within its market be months before a user realizes a critical file
area. The IT firm and its customers take a is gone.”
practical approach to the use of technology—
find a solution that works and stick with it Solution
until there is a proven replacement. “Our As Ordin-ere expands its use of Windows 7
clients only change hardware and operating within its IT business, it is discovering
systems about every four years,” commented features that help it work more efficiently as
Alex Huart, director, Ordin-ere. “Further, they well as manage security and maintenance.
must be „excited‟ about the new technology in
order to trigger a change to the next Snap, Shake, Peek, Jump Lists
generation.”  The Windows Aero® Snap feature allows side-
by-side window viewing by dragging windows
Other business challenges Ordin-ere must to borders, left and right. Grab and shake the
deal with include cost management, foremost screen to make all other screens
compatibility and data security. According to disappear. The Peek feature is invoked by
Huart, Ordin-ere always tries to balance the clicking the lower right hand Show Desktop
business value of hardware and software. For rectangle. Ordin-ere user desktops are
example, if a printer is not working with an immediately visible to view gadgets and other
OS, he replaces it and moves on. The few desktop icons. Jump Lists allow users to see
hundred euro it costs to replace the hardware the most recently used files by right-clicking
far outweighs wasting time trying to “force on the Taskbar.
compatibility.” 
Resume, Boot
Ordin-ere also focuses on high leverage cost Windows 7 delivers faster boot and resume
factors such as people and cars. ”When it times from sleep mode, decreasing Ordin-ere
comes to managing costs, IT is not the user wait time. Trigger Start Services in the
problem, cars and people are,” said Huart. “A underlying technology allow for efficient
new computer costs less than £1000 euro invoking of a variety of features and services.
verses a month‟s salary and benefits which
easily increases the cost to £3500 euro. Problem Steps Recorder
People are many times more expensive than Problem Steps Recorder allows the Ordin-ere
hardware. The same is true with having to staff and customers to precisely capture and
travel to a client‟s office—car, fuel, insurance communicate a computer problem. It also
and maintenance costs are enormous. So, enables Ordin-ere to document fixes, create
using technology to solve problems remotely tutorials or knowledge-based reference
or while on the road makes good business materials.
sense.”
Power Management
What also makes good business sense is The Power Management feature in Windows
protecting critical data. As an IT expert, Ordin- 7 provides increased energy savings and
ere understands the importance of computer longer battery life for Ordin-ere laptops.
security for itself as well as its customers.
However, it has discovered a human element Restore Previous Version
that heightens the need for better security

3. Restore Previous Version allows Ordin-ere Control (UAC) to better match work styles and
users to right click on documents to restore a situations.”
previous version. This is helpful when a
document is accidentally deleted and allows Extended Productivity and Comfort
users to revert back to a previous version of a Because of frequent business travel between
document. Switzerland, Paris and Belgium, Huart is
conscious of the need to travel light.
Action Center “Extended battery life means fewer kilograms
This feature combines 10 security and on my shoulder. I don‟t have to carry an extra
maintenance capabilities into a single view. battery,” said Huart. “Now the train trip to
Ordin-ere users can quickly solve a variety of Paris takes only one battery.”
problems or take a number of actions from
checking software updates to backup Problems More Easily Captured and
settings. Communicated
A perennial problem with customers is
Benefits correctly understanding the precise computer
Faster Navigation, More Efficient IT issue that needs resolution. According to
Ordin-ere is finding more efficient navigation Huart, Problem Steps Recorder clarifies this
tools within Windows 7 Professional. Huart communication process. “Another issue that
noted that the Taskbar navigation is more Problem Steps Recorder solves for us is
comfortable and quick to use. Also, Jump precisely identifying the source of the
Lists, Pinning, Shake and Snap streamline malfunction. It‟s easy to blame the OS for an
the management of multiple documents application issue.
opened on the desktop. Not only are users
more productive, but they are enjoying using “Instead of trying to explain to a client how to
their computers more. clean up their Outlook® mailbox, we can
simply show them using Problem Steps
Overall, better navigation helps Ordin-ere Recorder,” said Huart. “They can see mouse
take care of its customers faster, according clicks and screen captures for each step,
to Huart. “Also,” he said, “fewer clicks mean making it harder to get lost and frustrated.”
more money.”
Problem Steps Recorder is also a faster way
Easier Management of Security and for Ordin-ere to create customer tutorials.
Maintenance “In the past we‟ve built tutorials using Flash
Windows 7 features such as Restore Previous which can take 20 minutes or more to put
Versions and Advanced Backup are helping together,” said Huart. “Problem Steps
better secure data on laptops and desktops. Recorder takes a couple of minutes and it‟s
Users benefit from having a number of ways faster and easier.”
to protect data.
Supporting the Selling of Trust
Action Center is an area where Ordin-ere The cornerstone of Ordin-ere‟s business
users find it easier to provide support. “Action philosophy is built on the principle of trust.
Center is helpful because it consolidates “We sell trust,” said Huart. “Trust is what our
security and maintenance information into clients really buy when they choose us as a
one view,” said Huart. “It also allows a user to partner, so we‟re extremely careful about
fine-tune security features like User Account what we recommend to them. We always try
to under promise and over deliver.

4. For More Information Windows 7
For more information about Microsoft “Rather than assume various devices work Faster and more reliable: Windows 7 will help
products and services, call the Microsoft with Windows 7 because they work with your organization use information technology
Sales Information Center at (800) 426- Windows Vista®, we verify and make sure to gain a competitive advantage in today‟s
9400. In Canada, call the Microsoft we‟re presenting the right information to the new world of work. Your people will be able to
Canada Information Centre at (877) 568- customer,” said Huart. “First impressions are be more productive anyway. You will be able
2495. Customers who are deaf or hard-of- the most powerful, and we see Windows 7 to support your mobile work force with better
hearing can reach Microsoft text telephone providing that extra spark of excitement our access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234 in customers need as they commit to a new tools. And your IT staff will have better tools
the United States or (905) 568-9641 in OS.” and technologies to enhance corporate IT
Canada. Outside the 50 United States and security, data protection, and more efficient
Canada, please contact your local deployment and management.
Microsoft subsidiary. To access information
using the World Wide Web, go to: For more information about Windows 7, go to:
www.microsoft.com www.microsoft.com/windows/business
For more information about Ordin-ere
products and services, call 32-49-
6163300 or visit the Web site at:
www.ordin-ere.com
Software and Services Hardware
 Products  Fujitsu
− Microsoft Windows 7 Professional  Cisco
− Microsoft Windows Vista Professional  HP
− Microsoft Windows XP Professional
− Microsoft Office 2007 Professional
− Windows Office Mac
− Microsoft Small Business Server 2008
− Microsoft Exchange Server 2007
− Microsoft SQL Server 2008
This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
Document published July 2009