SlideShare a Scribd company logo
1 of 23
Microsoft Case Study:   40% Conversion Rate Increase of  SEM Traffic using  Multivariate Testing  Michael Schultz  Director Product Management & Marketing, Microsoft Office Unmanaged Services Frans Keylard Director of Optimization, Widemile
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conversion Optimization * Source: eMarketer – April 2009 Investment recommendation: 5% to 15% of acquisition budget Testing and segmentation can improve retention performance Automated, data-driven action that increases revenue  by optimizing a user’s online experience. $37 Billion annual US spend by 2013.  $23 Billion spent in 2008.* Customer Sales Funnel ,[object Object],[object Object],[object Object],[object Object],[object Object],Widemile Focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conversion Acquisition Retention
Testing Options – Approach Overview Ideal use: >  Validates traffic and conversion rates Limitation :  >  Simple measurement; no optimization Basic Analytics  A/B Split Testing Ideal use: >  Best for testing two or more radically different pages <i.e. template testing> Limitation : >  No insight into why one page is better, just which won among traffic tested Multivariate Testing (MVT ) Ideal use: >  Test different content, simultaneously determining most effective combination >  Segmentation can be applied for more granular optimization in follow-on tests Limitation :  >  Requires sufficient traffic & conversions
MVT Testing Options  - Full & Fractional Factorial Fractional Factorial Full Factorial
Requirements for Success Expertise User Interface Proven Architecture Reporting Interface  Analyst Creative Web Developer Technology
2009 – Year for Conversion Optimization
Microsoft Office Live Small Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Goals Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Microsoft Case Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Original web page
Testing Considerations What is the best hero shot?  Does the headline grab the customer’s attention? Do these resource links belong here? Does the button maximize conversions? Does this copy help or hurt?
Indentifying Factors to Test 1 2 3 4 5
Defining a Test Matrix No. Factor  (Variable) Levels  (versions) 1 Hero Shot 4 2 Title 4 3 Description 4 4 Call-To-Action Button 4 5 Resource Links 2
Audience Participation – Best CTA Button Level 2 Level 3 Level 4 Level 1
Efficiency Through Technology 1 of 16 2 of 16 3 of 16 4 of 16 16
And the Winner is… 40% Improvement
Which Factors Made the Biggest Difference Hero Shot Title Description Call-To-Action Resource Link Location High Influence Medium Influence Low Influence
High Influence Factor - Key Learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10 Optimization Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10 Optimization Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 Additional Tips for Marketers ,[object Object],[object Object],[object Object],[object Object]
Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Data Mining in CRM
Data Mining in CRMData Mining in CRM

What's hot (20)

Customer Relationship Management (With examples)
Customer Relationship Management (With examples)Customer Relationship Management (With examples)
Customer Relationship Management (With examples)
 
Quality Assurance/Testing Overview & Capability Deck
Quality Assurance/Testing Overview & Capability DeckQuality Assurance/Testing Overview & Capability Deck
Quality Assurance/Testing Overview & Capability Deck
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
Recency/Frequency and Predictive Analytics in the gaming industry
Recency/Frequency and Predictive Analytics in the gaming industryRecency/Frequency and Predictive Analytics in the gaming industry
Recency/Frequency and Predictive Analytics in the gaming industry
 
Data Mining in CRM
Data Mining in CRMData Mining in CRM
Data Mining in CRM
 
Automated Testing For Protecting Data Pipelines from Undocumented Assumptions
Automated Testing For Protecting Data Pipelines from Undocumented AssumptionsAutomated Testing For Protecting Data Pipelines from Undocumented Assumptions
Automated Testing For Protecting Data Pipelines from Undocumented Assumptions
 
Mobile App Testing Strategy by RapidValue Solutions
Mobile App Testing Strategy by RapidValue SolutionsMobile App Testing Strategy by RapidValue Solutions
Mobile App Testing Strategy by RapidValue Solutions
 
Customer relationship management unit 1 introduction
Customer relationship management  unit 1 introductionCustomer relationship management  unit 1 introduction
Customer relationship management unit 1 introduction
 
Test data management a case study Presented at SiGIST
Test data management a case study Presented at SiGISTTest data management a case study Presented at SiGIST
Test data management a case study Presented at SiGIST
 
Testing of hypothesis case study
Testing of hypothesis case study Testing of hypothesis case study
Testing of hypothesis case study
 
Cloud Testing - A New Age Approach to Testing
Cloud Testing - A New Age Approach to TestingCloud Testing - A New Age Approach to Testing
Cloud Testing - A New Age Approach to Testing
 
Introduction to Test Automation - Technology and Tools
Introduction to Test Automation - Technology and ToolsIntroduction to Test Automation - Technology and Tools
Introduction to Test Automation - Technology and Tools
 
CRM Strategy and Implementation
CRM Strategy and ImplementationCRM Strategy and Implementation
CRM Strategy and Implementation
 
Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)
 
Corporate Presentation | Software Testing Company USA | Indium
Corporate Presentation | Software Testing Company USA | IndiumCorporate Presentation | Software Testing Company USA | Indium
Corporate Presentation | Software Testing Company USA | Indium
 
Growth Strategy
Growth Strategy Growth Strategy
Growth Strategy
 
Crm
CrmCrm
Crm
 
Cigniti Independent Software Testing Services
Cigniti Independent Software Testing ServicesCigniti Independent Software Testing Services
Cigniti Independent Software Testing Services
 
Brand Management Study of Amazon
Brand Management Study of Amazon Brand Management Study of Amazon
Brand Management Study of Amazon
 
Testing in the healthcare domain
Testing in the healthcare domainTesting in the healthcare domain
Testing in the healthcare domain
 

Viewers also liked

Oracle Real Application Testing: A Business Case
Oracle Real Application Testing: A Business CaseOracle Real Application Testing: A Business Case
Oracle Real Application Testing: A Business Case
oracleonthebrain
 
SiriusDecisions Paths to B2B Growth Webinar
SiriusDecisions Paths to B2B Growth WebinarSiriusDecisions Paths to B2B Growth Webinar
SiriusDecisions Paths to B2B Growth Webinar
Corporate Visions
 

Viewers also liked (20)

Oracle Real Application Testing: A Business Case
Oracle Real Application Testing: A Business CaseOracle Real Application Testing: A Business Case
Oracle Real Application Testing: A Business Case
 
Narrowing Down Dynamic Creative and Multi-Variate Optimization with PointRoll
Narrowing Down Dynamic Creative and Multi-Variate Optimization with PointRollNarrowing Down Dynamic Creative and Multi-Variate Optimization with PointRoll
Narrowing Down Dynamic Creative and Multi-Variate Optimization with PointRoll
 
Multivariate Testing & Conversion Tweaking - PubCon 2009
Multivariate Testing & Conversion Tweaking - PubCon 2009Multivariate Testing & Conversion Tweaking - PubCon 2009
Multivariate Testing & Conversion Tweaking - PubCon 2009
 
December 2009, multivariate testing
December 2009, multivariate testingDecember 2009, multivariate testing
December 2009, multivariate testing
 
Spreading happiness: The power of communication in IT projects
Spreading happiness: The power of communication in IT projectsSpreading happiness: The power of communication in IT projects
Spreading happiness: The power of communication in IT projects
 
Tinhat Creative: EMC Case Study
Tinhat Creative: EMC Case StudyTinhat Creative: EMC Case Study
Tinhat Creative: EMC Case Study
 
Qualtrics CX
Qualtrics CXQualtrics CX
Qualtrics CX
 
USUGM 2014 - Brett Hiemenz (GlaxoSmithKline): From Desktop to Browser - ChemA...
USUGM 2014 - Brett Hiemenz (GlaxoSmithKline): From Desktop to Browser - ChemA...USUGM 2014 - Brett Hiemenz (GlaxoSmithKline): From Desktop to Browser - ChemA...
USUGM 2014 - Brett Hiemenz (GlaxoSmithKline): From Desktop to Browser - ChemA...
 
Churn Analytics for B2B Customer
Churn Analytics for B2B CustomerChurn Analytics for B2B Customer
Churn Analytics for B2B Customer
 
Elmental Jamiroquai case study
Elmental Jamiroquai case studyElmental Jamiroquai case study
Elmental Jamiroquai case study
 
AT&amp;T Case Study ATG
AT&amp;T Case Study ATGAT&amp;T Case Study ATG
AT&amp;T Case Study ATG
 
The Business Case for UX
The Business Case for UXThe Business Case for UX
The Business Case for UX
 
Webcast: Inovis-Dell Case Study (B2B Cloud Integration Platforms)
Webcast: Inovis-Dell Case Study (B2B Cloud Integration Platforms)Webcast: Inovis-Dell Case Study (B2B Cloud Integration Platforms)
Webcast: Inovis-Dell Case Study (B2B Cloud Integration Platforms)
 
Bringing the patient voice into GSK for educational, awareness and patient ce...
Bringing the patient voice into GSK for educational, awareness and patient ce...Bringing the patient voice into GSK for educational, awareness and patient ce...
Bringing the patient voice into GSK for educational, awareness and patient ce...
 
SiriusDecisions Paths to B2B Growth Webinar
SiriusDecisions Paths to B2B Growth WebinarSiriusDecisions Paths to B2B Growth Webinar
SiriusDecisions Paths to B2B Growth Webinar
 
Study for a Virtual Personal Assistant Mobile Application for GlaxoSmithKline...
Study for a Virtual Personal Assistant Mobile Application for GlaxoSmithKline...Study for a Virtual Personal Assistant Mobile Application for GlaxoSmithKline...
Study for a Virtual Personal Assistant Mobile Application for GlaxoSmithKline...
 
Badgeville Summit, Engage 2012 - CASE STUDY : EMC Gamifies Global ECN Community
Badgeville Summit, Engage 2012 - CASE STUDY : EMC Gamifies Global ECN Community Badgeville Summit, Engage 2012 - CASE STUDY : EMC Gamifies Global ECN Community
Badgeville Summit, Engage 2012 - CASE STUDY : EMC Gamifies Global ECN Community
 
Bitcasa
BitcasaBitcasa
Bitcasa
 
PERFORMANCE APPRAISAL AND CASE STUDY ON MICROSOFT
PERFORMANCE APPRAISAL AND CASE STUDY ON MICROSOFTPERFORMANCE APPRAISAL AND CASE STUDY ON MICROSOFT
PERFORMANCE APPRAISAL AND CASE STUDY ON MICROSOFT
 
GlaxoSmithkline
GlaxoSmithklineGlaxoSmithkline
GlaxoSmithkline
 

Similar to Widemile and Microsoft Multivariate Testing Case Study

nextNY Online Marketing School - SEM Presentation
nextNY Online Marketing School - SEM PresentationnextNY Online Marketing School - SEM Presentation
nextNY Online Marketing School - SEM Presentation
nextNY
 
Benchmarking digital marketing strategy
Benchmarking digital marketing strategyBenchmarking digital marketing strategy
Benchmarking digital marketing strategy
Incheon Park
 
Davechaffey Benchmarkingyourdigitalstrategy Omniture 090422084621 Phpapp01
Davechaffey Benchmarkingyourdigitalstrategy Omniture 090422084621 Phpapp01Davechaffey Benchmarkingyourdigitalstrategy Omniture 090422084621 Phpapp01
Davechaffey Benchmarkingyourdigitalstrategy Omniture 090422084621 Phpapp01
alpergroups
 

Similar to Widemile and Microsoft Multivariate Testing Case Study (20)

[Webinar] The Scalable Way: Unlocking Data To Drive Great Customer Experience...
[Webinar] The Scalable Way: Unlocking Data To Drive Great Customer Experience...[Webinar] The Scalable Way: Unlocking Data To Drive Great Customer Experience...
[Webinar] The Scalable Way: Unlocking Data To Drive Great Customer Experience...
 
Web Analytics: Free Yourself from Analysis Paralysis
Web Analytics: Free Yourself from Analysis ParalysisWeb Analytics: Free Yourself from Analysis Paralysis
Web Analytics: Free Yourself from Analysis Paralysis
 
The Scalable Way: Unlocking Data To Drive Great Customer Experience and Conve...
The Scalable Way: Unlocking Data To Drive Great Customer Experience and Conve...The Scalable Way: Unlocking Data To Drive Great Customer Experience and Conve...
The Scalable Way: Unlocking Data To Drive Great Customer Experience and Conve...
 
Analysis Paralysis
Analysis ParalysisAnalysis Paralysis
Analysis Paralysis
 
"Web Analytics: Measuring Your Online Effort" - Gary Angel (Semphonics) - 200...
"Web Analytics: Measuring Your Online Effort" - Gary Angel (Semphonics) - 200..."Web Analytics: Measuring Your Online Effort" - Gary Angel (Semphonics) - 200...
"Web Analytics: Measuring Your Online Effort" - Gary Angel (Semphonics) - 200...
 
Conversion Rate Optmization
Conversion Rate OptmizationConversion Rate Optmization
Conversion Rate Optmization
 
Tavant4Pak Webinar WebAnalytics Aug192010
Tavant4Pak Webinar WebAnalytics Aug192010Tavant4Pak Webinar WebAnalytics Aug192010
Tavant4Pak Webinar WebAnalytics Aug192010
 
nextNY Online Marketing School - SEM Presentation
nextNY Online Marketing School - SEM PresentationnextNY Online Marketing School - SEM Presentation
nextNY Online Marketing School - SEM Presentation
 
M A S001 Whiteley 091707
M A S001  Whiteley 091707M A S001  Whiteley 091707
M A S001 Whiteley 091707
 
ExpOn Conference Presentation - Sao Paulo, Brazil
ExpOn Conference Presentation - Sao Paulo, BrazilExpOn Conference Presentation - Sao Paulo, Brazil
ExpOn Conference Presentation - Sao Paulo, Brazil
 
Optimizing Your Key Conversion Points: 5 Things You Might’ve Missed
Optimizing Your Key Conversion Points: 5 Things You Might’ve MissedOptimizing Your Key Conversion Points: 5 Things You Might’ve Missed
Optimizing Your Key Conversion Points: 5 Things You Might’ve Missed
 
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
 
Benchmarking Digital Marketing Strategy
Benchmarking Digital Marketing StrategyBenchmarking Digital Marketing Strategy
Benchmarking Digital Marketing Strategy
 
Benchmarking digital marketing strategy
Benchmarking digital marketing strategyBenchmarking digital marketing strategy
Benchmarking digital marketing strategy
 
Davechaffey Benchmarkingyourdigitalstrategy Omniture 090422084621 Phpapp01
Davechaffey Benchmarkingyourdigitalstrategy Omniture 090422084621 Phpapp01Davechaffey Benchmarkingyourdigitalstrategy Omniture 090422084621 Phpapp01
Davechaffey Benchmarkingyourdigitalstrategy Omniture 090422084621 Phpapp01
 
Chewy Trewella - Succeeding Online Using Free Google Tools
Chewy Trewella - Succeeding Online Using Free Google ToolsChewy Trewella - Succeeding Online Using Free Google Tools
Chewy Trewella - Succeeding Online Using Free Google Tools
 
What is Marketing Automation?
What is Marketing Automation? What is Marketing Automation?
What is Marketing Automation?
 
Automated eMarketing
Automated eMarketingAutomated eMarketing
Automated eMarketing
 
How to Convert More Traffic Into Sales and Leads
How to Convert More Traffic Into Sales and LeadsHow to Convert More Traffic Into Sales and Leads
How to Convert More Traffic Into Sales and Leads
 
Boost Your Conversion Rate
Boost Your Conversion RateBoost Your Conversion Rate
Boost Your Conversion Rate
 

Recently uploaded

Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
Joaquim Jorge
 

Recently uploaded (20)

Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
 
Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 
Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024
 
MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024
 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CV
 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?
 
HTML Injection Attacks: Impact and Mitigation Strategies
HTML Injection Attacks: Impact and Mitigation StrategiesHTML Injection Attacks: Impact and Mitigation Strategies
HTML Injection Attacks: Impact and Mitigation Strategies
 
Top 10 Most Downloaded Games on Play Store in 2024
Top 10 Most Downloaded Games on Play Store in 2024Top 10 Most Downloaded Games on Play Store in 2024
Top 10 Most Downloaded Games on Play Store in 2024
 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...
 
GenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdfGenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdf
 
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
 

Widemile and Microsoft Multivariate Testing Case Study

  • 1. Microsoft Case Study: 40% Conversion Rate Increase of SEM Traffic using Multivariate Testing Michael Schultz Director Product Management & Marketing, Microsoft Office Unmanaged Services Frans Keylard Director of Optimization, Widemile
  • 2.
  • 3.
  • 4. Testing Options – Approach Overview Ideal use: > Validates traffic and conversion rates Limitation : > Simple measurement; no optimization Basic Analytics A/B Split Testing Ideal use: > Best for testing two or more radically different pages <i.e. template testing> Limitation : > No insight into why one page is better, just which won among traffic tested Multivariate Testing (MVT ) Ideal use: > Test different content, simultaneously determining most effective combination > Segmentation can be applied for more granular optimization in follow-on tests Limitation : > Requires sufficient traffic & conversions
  • 5. MVT Testing Options - Full & Fractional Factorial Fractional Factorial Full Factorial
  • 6. Requirements for Success Expertise User Interface Proven Architecture Reporting Interface Analyst Creative Web Developer Technology
  • 7. 2009 – Year for Conversion Optimization
  • 8.
  • 9.
  • 10.
  • 11. Testing Considerations What is the best hero shot? Does the headline grab the customer’s attention? Do these resource links belong here? Does the button maximize conversions? Does this copy help or hurt?
  • 12. Indentifying Factors to Test 1 2 3 4 5
  • 13. Defining a Test Matrix No. Factor (Variable) Levels (versions) 1 Hero Shot 4 2 Title 4 3 Description 4 4 Call-To-Action Button 4 5 Resource Links 2
  • 14. Audience Participation – Best CTA Button Level 2 Level 3 Level 4 Level 1
  • 15. Efficiency Through Technology 1 of 16 2 of 16 3 of 16 4 of 16 16
  • 16. And the Winner is… 40% Improvement
  • 17. Which Factors Made the Biggest Difference Hero Shot Title Description Call-To-Action Resource Link Location High Influence Medium Influence Low Influence
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.