Vanessa Madriz defines diversity as not just being different in terms of race or clothing, but also food. She says cultural competence is accepting all races fairly and can be developed by learning to cope with one another and minding your own business unless needed. Effective communication involves being an active listener and speaker with patience, and accepting criticism with manners. Making the most of relationships means keeping things professional, being on time, and well-behaved, especially for business matters.