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Another Great Year


    166 Projects
    $664 Million
Preservation and Rehab


    93 Projects
    $246 Million
Safety


    13 Projects
    $12 Million
Signal


    8 Projects
    $3 Million
Signal Optimization
Bridges


                     43 Bridge Projects
                     $30 Million (est.)
                                  Condition of UDOT Bridges
                                                                                    1,359
  Number of Bridges




                              1,231                    1,331
                      1,600

                       800            453                      399                          398
                                            29                        22                          15
                         0
                                 2008                       2009                         2010

 Good Condition                 Need Rehabilitation or Preservation        Need Significant Work or Replacement
Economic Impact


                  Number of contractor and
                    consultant companies


                                  602
                  Private sector employees
                    associated with current
                       construction projects

                          12,063
Great Projects
   Great People
Geneva Road Bridge
12th   Street in Ogden
4100 South Bangerter CFI
Moab Signals Project
Communication Plan
   Planning for the future
 Updating strategic direction
 Maintain leadership position
Communication Plan
                                Process

                                                    Develop        Begin
 SWOT Analysis       Research       Analysis
                                                    the Plan     Execution

Fall 2010        Jan. – Sep. 2011       Sep. 2011         Oct. – Dec. 2011
Extensive Research
The more you know, the less you guess

         Focus groups
             Surveys
 Key stakeholder interviews
External Research
What does the public think
External Research


           UDOT’s reputation overall is good,
             but could see improvement

     Positive           Neutral          Negative
      Flexible
      Practical                       More bureaucratic
                       Unfocused
  Maximize budgets                    Doesn’t plan well
     Innovative
External Research ~ Legislators


              UDOT’s image overall is good,
               but could see improvement

    Positive             Neutral           Negative

    Innovative         Stretched thin        Doesn’t
      Smart          Limited resources    communicate
     Efficient        for preservation   success enough
Internal Research
How does the UDOT organization feel

    Leadership interviews
  Employee focus groups
      Employee survey
Internal Research


                 Overall things are good,
           but there are pockets of low morale

      Positive              Neutral              Negative
                                             Morale in some areas
      Innovative                                Lack of salary
                       Stretched thin, but
       Stability                                 adjustments
                       enjoy working hard
  Like where we work                             Loss of core
                                                 competency
Employee Perceptions                                Internal
                                                   Research

          UDOT is innovative & efficient,
                    but chaotic

    UDOT used to be…              Now it is…
          Hands on                Lean & mean

         Status quo          Innovative but chaotic

        High quality        Speed - sacrificing quality

      Deep capabilities              Shallow
Our Perception ‘is not’ the Reality



        Public                Legislature              Employees
   Preservation is most    Funding preservation       Believes we don’t
        important               is critical             communicate
                                                      preservation well
   UDOT is innovative        UDOT is a national
   but a bit frantic in   leader and working hard     Believes the public
       their work                                   thinks UDOT is lazy and
                           Transportation is the
                              lifeblood of the              stupid
                                  economy
Employee Focus Groups                            Internal
                                                Research
      How I See UDOT      How the Public Sees UDOT
        Hard-working                 Lazy
          Innovative              Inefficient
       Caring & helpful            Wasteful
Employee Focus Groups                       Internal
                                           Research
      How I See UDOT   How the Public Sees UDOT
        Middle class            Smoker
         Successful             Drinker
         Educated                Lazy
           Male                  Male
Employee Focus Groups                               Internal
                                                   Research
      How I See UDOT      How the Public Sees UDOT
        A bit boring
                               Leaning on shovel
        Working hard
                             Watching someone else
        Great ideas
                                  do the work
      Very conservative
Employee Quantitative
  Research Results Summary
Employee Surveys                                    Internal
                                                   Research
                                            Strengths
  Fulfilling the strategic direction

  Confidence in UDOT’s abilities now

  Top 3 things positively affecting morale:

    •   Job stability
    •   Manager/supervisor support & interaction
    •   Co-workers
Employee Surveys                           Internal
                                          Research
                                        Concerns
  Staffing demands

  Balance between maintaining our core
   competencies and outsourcing
  Morale in certain areas

  Visibility of Executive Leadership

  Communication with employees

 @carlosudot (twitter.com/carlosudot)
Team Mentality for Success
A chain is only as strong as it’s weakest link
Research Results Summary
     What does it all mean
Research Summaries ~ Findings


    Maintenance is top of mind – hard sell

    UDOT’s identity: Innovative but bureaucratic,
     lacks definition with general public, stretched
     thin with employees

    More communication about successes
     and direction

    Employees are concerned about UDOT’s future
Communication
Plan


  Messages,Tactics and
        Measurements
The New Final Four
Preserve Infrastructure
   Optimize Mobility
    Improve Safety
Strengthen the Economy
Carlos Braceras Annual Conference Presentation 2011

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Carlos Braceras Annual Conference Presentation 2011

  • 1.
  • 2. Another Great Year  166 Projects  $664 Million
  • 3. Preservation and Rehab  93 Projects  $246 Million
  • 4. Safety  13 Projects  $12 Million
  • 5. Signal  8 Projects  $3 Million
  • 7. Bridges  43 Bridge Projects  $30 Million (est.) Condition of UDOT Bridges 1,359 Number of Bridges 1,231 1,331 1,600 800 453 399 398 29 22 15 0 2008 2009 2010 Good Condition Need Rehabilitation or Preservation Need Significant Work or Replacement
  • 8. Economic Impact Number of contractor and consultant companies 602 Private sector employees associated with current construction projects 12,063
  • 9. Great Projects Great People
  • 11. 12th Street in Ogden
  • 14. Communication Plan Planning for the future Updating strategic direction Maintain leadership position
  • 15. Communication Plan Process Develop Begin SWOT Analysis Research Analysis the Plan Execution Fall 2010 Jan. – Sep. 2011 Sep. 2011 Oct. – Dec. 2011
  • 16. Extensive Research The more you know, the less you guess Focus groups Surveys Key stakeholder interviews
  • 17. External Research What does the public think
  • 18. External Research UDOT’s reputation overall is good, but could see improvement Positive Neutral Negative Flexible Practical More bureaucratic Unfocused Maximize budgets Doesn’t plan well Innovative
  • 19.
  • 20. External Research ~ Legislators UDOT’s image overall is good, but could see improvement Positive Neutral Negative Innovative Stretched thin Doesn’t Smart Limited resources communicate Efficient for preservation success enough
  • 21. Internal Research How does the UDOT organization feel Leadership interviews Employee focus groups Employee survey
  • 22. Internal Research Overall things are good, but there are pockets of low morale Positive Neutral Negative Morale in some areas Innovative Lack of salary Stretched thin, but Stability adjustments enjoy working hard Like where we work Loss of core competency
  • 23. Employee Perceptions Internal Research UDOT is innovative & efficient, but chaotic UDOT used to be… Now it is… Hands on Lean & mean Status quo Innovative but chaotic High quality Speed - sacrificing quality Deep capabilities Shallow
  • 24. Our Perception ‘is not’ the Reality Public Legislature Employees Preservation is most Funding preservation Believes we don’t important is critical communicate preservation well UDOT is innovative UDOT is a national but a bit frantic in leader and working hard Believes the public their work thinks UDOT is lazy and Transportation is the lifeblood of the stupid economy
  • 25. Employee Focus Groups Internal Research How I See UDOT How the Public Sees UDOT Hard-working Lazy Innovative Inefficient Caring & helpful Wasteful
  • 26.
  • 27. Employee Focus Groups Internal Research How I See UDOT How the Public Sees UDOT Middle class Smoker Successful Drinker Educated Lazy Male Male
  • 28.
  • 29. Employee Focus Groups Internal Research How I See UDOT How the Public Sees UDOT A bit boring Leaning on shovel Working hard Watching someone else Great ideas do the work Very conservative
  • 30.
  • 31. Employee Quantitative Research Results Summary
  • 32. Employee Surveys Internal Research Strengths  Fulfilling the strategic direction  Confidence in UDOT’s abilities now  Top 3 things positively affecting morale: • Job stability • Manager/supervisor support & interaction • Co-workers
  • 33. Employee Surveys Internal Research Concerns  Staffing demands  Balance between maintaining our core competencies and outsourcing  Morale in certain areas  Visibility of Executive Leadership  Communication with employees @carlosudot (twitter.com/carlosudot)
  • 34. Team Mentality for Success A chain is only as strong as it’s weakest link
  • 35. Research Results Summary What does it all mean
  • 36. Research Summaries ~ Findings  Maintenance is top of mind – hard sell  UDOT’s identity: Innovative but bureaucratic, lacks definition with general public, stretched thin with employees  More communication about successes and direction  Employees are concerned about UDOT’s future
  • 38. The New Final Four Preserve Infrastructure Optimize Mobility Improve Safety Strengthen the Economy