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Archetype 
First 
Tim Ward 
@wardamercy 
Head of Design and Digital Experience 
A Creston Communications company
What is it that we 
want to do? 
We want to be free to…do what 
we want to do. And we want to 
have a good time. 
And we want to get loaded…
We want to connect 
brands with 
consumers so they 
buy their stuff
Stories and 
narrative
For narratives to ring 
true they have to 
come from a place of 
authenticity 
Jay Cartwright - The Inbetweeners
“Last time I went to the 
country, I had a bit of bother. A 
cow. It charged me so I had to 
knock it out. One punch. I had 
to leg it though coz it's mates 
saw what was going on, and no 
word of a lie, they stood up on 
their hind legs and started 
firing milk at me from their tits.” 
Jay Cartwright - The Inbetweeners
Authenticity requires 
a consistent voice 
Mission control - Apollo 11
Archetype first 
Carl Jung
Archetypes for brands
Lynx 
Magician
Harley-Davidson 
Outlaw
Nike 
Hero
Häagen-dazs 
Lover
Ikea 
Regular 
person
Compare the market 
Joker
Mercedes-Benz 
Ruler
Lego 
Creator
Fairy 
Caregiver
Coca-Cola 
Innocent
Persil 
Explorer
BBC 
Sage
Archetypes can help 
us to define the 
brand’s role in any 
narrative 
Spielberg & Lucas - Raiders of the Lost Ark
Coca-Cola 
Happy ID
KFC 
Phonestack
We want consumers 
to connect to others 
on behalf of the brand
Archetype first helps 
us connect consumers 
to brands 
Mars Blackmon - Nike
Archetype first 
helps consumers to 
connect to others 
on behalf of brands 
First kiss - Wren
“ 
How can you get very far, 
If you don’t know Who You Are? 
How can you do what you ought, 
If you don’t know What You’ve Got? 
And if you don’t know Which To Do 
Of all the things in front of you, 
Then what you’ll have when you are 
through Is just a mess without a clue 
Of all the best that can come true 
If you know What and Which and Who.” 
Benjamin Hoff - The Tao of Pooh
Archetype 
First 
Tim Ward 
@wardamercy 
Head of Design and Digital Experience

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The Future of CRM: Archetype First