Free? Is anything free these days? Based on her experience working with organizational leaders and her research into what drives organizational performance, Pollyanna Pixton shares six ideas—and the keys to their effective implementation—to help assure the success of your agile teams. As a bonus, her suggestions won’t cost you a thing. Pollyanna’s first free idea is how to create a culture of trust—the keystone of open collaboration—within your team and organization. The second free idea is about ownership—how to give it and not take it back. Third is empowering teams to make decisions by helping them understand and internalize the project and product’s purpose and value. Number four—you can only fix processes, not people. Invest your energy toward the correct target. Idea five is to match people’s roles to their passion. Her final free idea is that integrity matters most. Explore with Pollyanna why each of these ideas is important and how you can adopt them on your agile team.
1.
TM
Half‐day Tutorial
6/4/2013 1:00 PM
"Six Free Ideas to Improve Agile
Success"
Presented by:
Pollyanna Pixton
Accelinnova
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888‐268‐8770 ∙ 904‐278‐0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com
2. Pollyanna Pixton
Accelinnova
An international leadership expert, Pollyanna Pixton developed the models for collaboration
and collaborative leadership through her thirty-eight years of working inside and consulting with
many organizations. She helps companies create workplaces where talent and innovation are
unleashed—making them more productive, efficient, and profitable. Pollyanna is a founding
partner of Accelinnova, president of Evolutionary Systems, and director of the Institute for
Collaborative Leadership. She writes and speaks on topics of creating cultures of trust, leading
collaboration, and business ethics. Her models are found in her book, Stand Back and Deliver:
Accelerating Business Agility. Pollyanna co-founded the Agile Leadership Network and has
chaired Leadership Summits in the US and England. Contact her at ppixton@accelinnova.com.
3. six
free ideas to
improve
agile success
Pollyanna PIXTON
Co-Founder, Accelinnova
President, Evolutionary Systems
Director, Institute of Collaborative Leadership
6. Agile Principles (cont.)
Working software is measure of progress
Sustainable development with a consistent
pace
Attention to technical excellence
Simplicity is essential
Best designs and requirements emerge from
self-organized teams
Team reflects regularly on how to improve
Overview
1. Trust
2. Give Ownership
3. Teams Make
Decisions
4. Fix Processes
5. Right People
5 Ri ht P
l
6. Integrity Matters
9. 2004-2008:
high trust companies
out perform low trust
companies by 43%
add 2009:
high trust companies
out perform low trust
t
f
l
t t
companies by 126%
- Great Place to Work
trust companies
double performance
over S&P for 10 years
- Great Place to Work
high trust companies
out perform low trust
p
companies by 300%
- Watson Wyatt study
18. Leadership Role
What can leaders d ?
do
Unleashing Innovation
group and
prioritize
Collaboration Process
19. Exercise
What are the top fears in list?
Divide by 3 and round up
Everyone votes by raising hand
Work in groups on top three
Report out
fostering
trust
28. Project Management
trust First !
Risk Management
Leadership Role
Suspicion is a permanent condition.
- Marcus Buckingham
29. Leadership Role
other leadership roles?
Trust
trust
summary
remove f
fear
validate others
accept risks together
team-based
measurements
authenticity
36. questions
that
help teams
discover
solutions
howcan we avoid the temptation to rescue
How
our teams?
would
Ask Questions.like
you
What would you like me to do?
to
How would you like to solve that problem?
What would you like to do?
solve it?
38. Stay Positive
what questions worked?
Trust/Ownership Model
Leadership
&B
Business Process
Trust
Control
Low
Failure
F il
No One Cares
Command &
Control
Team Does as Instructed
No Ownership
Leader / Process
is Bottleneck
Energy &
Innovation
Team Trusted
Team Accountable
Leader Freed
Conflict
Team Demotivated
Mired in Bureaucracy
& Wasted Effort
Team/Individual Ownership
High
47. Purpose Based Alignment Model
High
Partner?
Differentiate
Who
cares?
?
y
Parity
Market
Differentiating
Low
High
Low
Mission Critical
Purpose Based Alignment Model
High
D we t k
Do
take
this on?
I
t
Innovate,
Create
Minimize
or
Eliminate
Achieve and
Maintain
Parity, Mimic,
Simplify
Market
Differentiating
Low
High
Low
Mission Critical
48. How about an example?
enterprise business
intelligence
product
competitor’s killer UI
49. Project Plan:
big team
millions of dollars
many months to
“out-do” competitors’ UI
Where Does My UI Belong?
High
Or Here?
Analytics
Engine + UI?
Or Even
Here?
UI Here?
Market
Differentiating
Low
High
Low
Mission Critical
50. UI As Parity
new design
g
goals:
“go to school” on
competitor’s UI
don’t be so
bad
b d
51. Results:
Market-aligned project, cut time by 50%
and costs by 40%
Used resources to create next
evolution of analytics engine
Questions to ask:
1. Who do we serve?
2. What do they want and need most?
3. What do we provide to help them?
4.
4 What is the best way to provide this?
71. value stream mapping
Where do we waste time?
Cycle Time:
Average end-to-end process time
From problem detection
To problem solution
Problem
Solution
Cycle Time
Begins and ends with customer.
g
Customer Request
Customer Satisfied
72. Where do we waste time?
Cycle Time:
Average end-to-end process time
From problem detection
To problem solution
Problem
Solution
Cycle Time
Begins and ends with customer.
g
Customer Request
Customer Satisfied
Where do we waste time?
Cycle Time:
Average end-to-end process time
From problem detection
To problem solution
Problem
Solution
Cycle Time
Begins and ends with customer.
g
Customer Request
Customer Satisfied
73. Example: Customer Requests Fix
Support
triages
request
Work: 5 min
Wait:
Dev team
triages
request
Dev fixes,
releases in
fix pack
2 hrs
Customer
requests fix
1 hr
2 wks
5 min
3 days
1 wk
Customer
deploys
fix pack
1 hr
2 wks
Value Added Time = 10.5 days
Cycle time = Work + Wait = 38.5 days
Efficiency =
Value added time
10.5 days
=
Total cycle time
38.5 days
= 27%
Where can we remove the waste?
Select Delivery Content
(no travel allowed!)
2 Hours
Need for
Scope Def.
1 Hour
1 Hour
7 Days Call & Email 2 Days Call & Email 1 Day Agreement
With Cust
With Cust
Achieved
X6
Customer Request to Agreement
Face to Face Meeting
Working Time = 16 hours
Elapsed Time
= 32 days
Wasted Time
= 30 days
Efficiency
= 6%
Working Time
Elapsed Time
Waiting Time
Efficiency
= 8 hours
= 2 days
= 1 days
= 50%
Note: Comparison assumes
•
1 day travel to customer site
•
1 day face to face work
•
1 day travel home is excluded since
customer is satisfied
74. As-Is Example
As a new customer, I want to enter my Information only once
in the Small Business Portal
SOW
1 Day
Tech Central
(5 Days)
2 Days
Digital
Cement
(2 Days)
System Test
(5 Days)
2-4 Wks
GOL
(1 Day)
2 Wks
Tech Central
(1 Day)
2 Wks
Process Efficiency = Work / Time = 14 / 56 = 25%
To-Be Example
1 Day
Requirements
Planning
(2 Days)
Digital
Cement
(1 Day)
GOL
(1 Day)
Tech Central
(5 Days)
System Test
(5 Days)
Work = 14 days
Time = 8 days
Efficiency = 175%
75. Create a Value Stream Map
Select a Process that is relevant to you
Create a Value Stream Map
Calculate Process Cycle Efficiency
Process Efficiency =
Value Added Time
Total Cycle Time
How can you change the process to reduce
the waste? (the To Be state)
145
Value Stream Maps
Customer value not changed
Reduces the delivery time to customer
79. what do you do best ?
how do you define
success?
80. Do your circles intersect?
Passion
i
Best
Organizational
Fit
what’s holding y back?
g you
values
81. What about your team?
Passion
i
Best
Organizational
Fit
values
right people summary
Intersection of:
Your passion?
What you do best?
Organizational fit?
83. Enron The Smartest Guys in the
Room
(book and documentary)
The
Insider
Movie and book
84. other examples
of integrity?
Attract and retain:
first on the basis of integrity
second, motivation
third, capacity
fourth, understanding
fifth, knowledge
last and least, experience.
- Dee Hock, CEO Emeritus VISA International
87. ownership summary
ask questions
macro leadership cube
don’t take back
ownership
team decides
summary
base decisions
on business value
collaboratively
decide!
88. process summary
Fix processes not people
Use sticky notes for
improving processes
Map value streams
right people summary
Intersection of:
Your passion?
What you do best?
Organizational fit?
89. integrity matters summary
hire and retain:
Integrity first
Motivation
Capacity
Understanding
Knowledge
K
l d
Experience last
learn more…
Coming Soon!
g
Agile Culture Change
Our new book
due November 2013
ppixton@accelinnova.com
www.accelinnova.com
Text: 801.209.0195
Blog: pollyannapixton.com